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Courtney_MiraklHigh roller

Monthly Visioneer Community Meetup: How Visioneers Use Gong

Your April 2024 Visioneer Meetup Recap!

Hello Visioneer Community! Our April Visioneer Community Meetup is a wrap! Thank you to everyone who joined - we’re thrilled to see our small but mighty group growing! 💪🏻 We were joined by Viken Eldemir, the CEO of DataChat, who shared how his team uses Gong to better develop their product and influence roadmap priorities. Like many, Viken started with a resistant attitude towards Gong, considering it to be like “big brother”. That changed quickly when he saw the positive business impact Gong had for his team by getting product feedback directly from the customer. Fast forward to today, and Gong is a “must have” tool for him - bringing it to his new organization within his first week of joining! Curious to find out how to expand Gong to your product teams? Listen to the recording here. The conversation evolved into the different ways the Community is utilizing Gong to share customer feedback with product teams. For those interested in learning more, here is the recording of the prese

TLee McNabbCommunity Newbie

GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

Becki HenryCommunity Newbie

GONG RECORDINGS

Uploaded video cuts off beginning and end

When I am uploading my 38 second video, Gong is only showing 35 seconds of it. This may seem minor, but I had an intro and outro fade on my video that is now missing. How can I prevent this from happening?

Ben WhiteheadNew Participant

Sales Enablement

Gong Leaves Call after 5 mins? Can I change this

Hello, RE: Gong. If I am recording on Gong on MS Teams, if no one joins in the first 5 mins, Can I change this?

Andrew O'DriscollHead cheese

Beginners Guide To The Gong API - Recap.

Thanks so much for joining our Beginners Guide To The Gong API Meetup. It was exciting to have such an engaged group ready to get using the Gong API. If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data. Resources: Link to the call We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording

Molly KipnisCommunity Manager

SHARE REVENUE HACKS & TIPS

Watch the recording: An ask-me-anything with Gong CFO Tim Riitters

Did you catch our ask-me-anything earlier this week? I had the pleasure of interviewing Gong’s CFO Tim Riitters and asked him YOUR questions about demonstrating ROI, navigating sales pitches to CFOs, and exploring the best practices in the realm of financial leadership. Here’s a glimpse into just three of the invaluable takeaways that emerged from our discussion:There are four main reasons why people buy technology or services: increasing revenue, decreasing cost, risk management/compliance, or improving customer experience. If you’re in a position where you sell to a CFO, it’s important to understand which of these problems your product or service solves for. CFOs trust internal champions more than vendors. As a vendor, you should identify the internal champion at your prospective company and empower them with predefined ROI templates and case studies for the CFO. Every proposal includes ROI, but few proposals focus specifically on the “R”. When selling to a CFO, help them understan

Ashley MurdterNew Participant

GONG RECORDINGS

Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

Molly KipnisCommunity Manager

Monthly Visioneer Community Meetup: How Visioneers Use Gong

Subscribe to our How Visioneers Use Gong meetup calendar!

Never miss another meetup!Make sure you’re subscribed to our How Visioneers Use Gong meetup calendar — you can do that here.See you on the second Wednesday of the month! 👋

Shaan VaidyaNew Participant

Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call?

Paolo PesentiCommunity Newbie

GETTING STARTED IN THE COMMUNITY

Task in mobile APP

Hi, is it possible to manage task (call, task, ecc not only AI to dos) directly in the mobile APP?Is there some videos about this topic?CiaoPaolo

TLee McNabbCommunity Newbie

GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

Becki HenryCommunity Newbie

GONG RECORDINGS

Uploaded video cuts off beginning and end

When I am uploading my 38 second video, Gong is only showing 35 seconds of it. This may seem minor, but I had an intro and outro fade on my video that is now missing. How can I prevent this from happening?

Ben WhiteheadNew Participant

Sales Enablement

Gong Leaves Call after 5 mins? Can I change this

Hello, RE: Gong. If I am recording on Gong on MS Teams, if no one joins in the first 5 mins, Can I change this?

Ashley MurdterNew Participant

GONG RECORDINGS

Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

Shaan VaidyaNew Participant

Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call?

Paolo PesentiCommunity Newbie

GETTING STARTED IN THE COMMUNITY

Task in mobile APP

Hi, is it possible to manage task (call, task, ecc not only AI to dos) directly in the mobile APP?Is there some videos about this topic?CiaoPaolo

API - handling data updates in Gong

Hi! When using the Gong API to sync data out of Gong, is there some standard pattern for keeping data up to date? In the documentation I see webhook rules which only can send webhooks after a call is processed and retrieving calls by date range which doesn’t support polling by updated times. Is there some other approach to syncing data that I’ve missed, or is the usual pattern just getting the Gong call data once it’s done processing, and not expect any changes otherwise? Thanks for any insight!

UserUnleashCommunity Newbie

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

Charles BertramNew Participant

Edit Prospect Highlights

Gong recorded a call and one of the bullets in the Prospect Highlights pane in the Call Spotlight references a competitor the customer mentioned. The problem is it didn’t capture the name correctly and I’d like to be able to edit it with the correct name for tracking and reporting purposes. Is this possible?

Ayumi MasubuchiCommunity Newbie

CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

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