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DATA IN GONG

Ask questions and learn best practices about data in Gong.

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48 Posts

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Matias CantellaNew Participant

asked in DATA IN GONG

How to aggregate Activity in Gong, specifically inbound/outbound emails and calls

I want to model out the characteristics of closed won deals. One of the metrics I am keenly interested in is the number of customer facing interactions. I am less concerned about sales cycle as I am how many touches does it take. I can see this information when I go to Account Status. I can look deal by deal for all closed won activities but this is very time consuming. What I can’t seem to find in places like insights is a roll up for all inbound email, outbound email and calls. If I can see that in aggregate by seller that would give me amazing insight for what a closed won deal looks like. That would be a massive win for me as a sales leader. Is there a way to export this data? I don’t mind doing the work in excel if I can’t get it in Gong. I am trying to upload an image the icon here doesn’t seem to want to let me add the screenshot. In short, if I go to account status I see exactly what I am after but I can’t do this across 50 deals a quarter and manually ent

1 month ago

Conor DowneyCommunity Newbie

asked in DATA IN GONG

API Request Authorization issue

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

1 month ago

Philip MooreNew Participant

asked in DATA IN GONG

Looking for help fine tuning Deal Board accuracy.

We use Gong with HubSpot. Often times when reviewing the No Activity (no comms within 14 days) column within Drivers, the rep had actually spoken to the prospect within the past few days. It appears the discrepancy almost always occurs when there are multiple product lines we sell, and a different rep might be speaking with someone else at that same company based on a different deal.There might be no way around that, but I’d love to figure out getting those percentages to be as accurate as possible. i.e. Product rep will show 12% of deals have no activity within 14 days, but every one of those deals does have comms within that time frame.Anyone have some best practices on ensuring accuracy?

2 months ago

Heikki KarimaaNew Participant

asked in DATA IN GONG

How to measure Account Executive overall activity?

Hello community, I’m curious to learn how different Gong users have approached the questions of measuring a Saas Account Executive’s overall activity? Is there a good an easy way to do it which would correlate with actual sales performance? Thank you!Heikki

2 months ago

Tim MorrisCommunity Newbie

asked in DATA IN GONG

Exporting All Gong Recordings Directly to Google Drive

To whom it may concern: My team would like to export all of our Gong recordings before our contract and licenses expire, however - considering how large video files typically are - I’d imagine we have TBs and TBs worth of video files and none of us have the ability to download these and save them locally. That said, is there a way to export all of our recordings directly to our company Google Drive? At least this way we can spare ourselves the headache of trying to download these, save them locally (if we have space), and then upload them to Google Drive. Thanks,Tim

3 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting from data to insights quickly - Gong Data Cloud + Snowflake meetup recap

@Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights: Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/: CSV (easy but manual, partial data) API (technical, partial data) Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data) Gong Data Cloud is the answer! Get a practically full Gong data set, optimized for analysis, autonomously shared to

3 months ago

SusanNew Participant

asked in DATA IN GONG

Remember when you first saw Gong and looking for reporting?

Hello world,I’m very new to Gong and there’s a lot of interest from leadership. I’m wondering if anyone can give me a couple quick wins on running any reporting that would be presentable to c-level. (We’re still waiting on initiative dashboards and such) I want to provide some baseline for our new journey into the world of Gong. :)Thanks,

4 months ago

Dan PNew Participant

asked in DATA IN GONG

Time to generate Call Spotlight for recordings?

Hi there,I’m trying to use the API to capture the Call Spotlight information (Call Brief, Next Steps, etc) when a call recording is ready using the Gong API (specifically the /v2/calls/extensive endpoint) so I can bring that information into our CRM.It worked well when I was backdating for prior calls, but when I’m triggering the automation off of a recording it seems the spotlight information isn’t ready yet - sometimes taking 3+ hours before I’m able to run the call successfully.Is there a way to trigger the system to generate the spotlight when I need it outside of accessing the call recording manually, or a consistent time I can use to wait before attempting to access the spotlight data so I can avoid wasting API calls?Thanks!

4 months ago

Svaron

asked in DATA IN GONG

Talk ratio in comparison to win/loss record

Hi,I am wondering if you are able to find a spot within Gong where I would be able to see what the ideal talk ratio is for my team. I want more in depth results than what is reported in the insight > interaction page. I would like to see each of my account executives, the talk ratio for each call, and whether or not it won or lost.Let me know if anyone else is looking for this data and if there is a solution.

6 months ago

Tom VamoplaNew Participant

asked in DATA IN GONG

Transcript Summary/Notes summary

Seems like there are some great AI solutions out there that are able to summarize quite a bit of content. I really like the transcripts in Gong, but often times wish I had a summary of the transcript of the call or a highlight of important notes. Does Gong have something like this already or is there anything in development?

8 months ago

Partnerships PeteCommunity Newbie

posted in DATA IN GONG

Leveraging Data to Move the Middle

RevOps, Sales Enablement, and Gong data lovers — join us for this month's meetup for data in Gong tomorrow (Wednesday) at 1:00 pm ET!Register here - We’ll “show and tell” how customers have answered the following:Where is our reachable revenue? What are A-players doing that the middle is NOT? How can we reinforce A-player habits to move the middle?If you have a goldmine of data in Gong and are seeking proven methods to use it to scale revenue, join us for this discussion.

8 months ago

Partnerships PeteCommunity Newbie

posted in DATA IN GONG

Data Meetup Guest discussing Smart Trackers!

Excited for tomorrow’s Data Meetup with special guest Holly Hampson from Hello Heart!Holly is perfect to lead our discussion based on Hello Heart’s recent work on their strategic GTM initiative leveraging Smart Trackers. Some questions Holly will bring up for conversation:1️⃣ Which use cases are optimal for leveraging Smart Trackers?2️⃣ What are key learnings from first-time Smart Tracker creation?3️⃣ How can you identify a strategic priority and act with your team today?If you’re like me and always excited for tips and Q/A around leveraging this built-in AI feature, then please join as at 1 EST!Register here - https://lu.ma/jtw2fgzg

8 months ago

Partnerships PeteCommunity Newbie

posted in DATA IN GONG

Data Meetup Summary

Appreciate you welcoming me as a first-time host to the Gong Data Community Meet-up!Great participation from those who host a goldmine of data in Gong and were seeking methods to leverage it to improve revenue outcomes. To help everyone visualize this, we offered a “show and tell” of how 1 Gong customer answered the following with their data:Where is our reachable revenue? What are A-players doing that the middle is NOT? How can we reinforce A-player habits to move the middle?If you missed it, please feel free to catch the recording here. And if you’d care to join us next time, block your calendar for August 9th at 1 pm EST!

9 months ago

Will HayesHigh roller

asked in DATA IN GONG

Multi-Thread Win Rate Data

The image below shows the effect multi-threading has on winning new business deals: This screenshot is pulled from a Multi-Threading YouTube video that referenced a Gong study. Is there a way we can run an analysis like this for our internal team based on OUR data? Want to know how much effect multi-threading has on our deals. We currently have the Gong for Salesforce package installed. I'm guessing we would maybe need to utilize a business intelligence platform like Snowflake. Curious what the Community’s thoughts are. Would really like to see the correlation between the win rate and number of unique participants on calls/emails.

10 months ago

Ben HendersonCommunity Newbie

asked in DATA IN GONG

Call type

Hi Community!Has anyone successfully implemented a way to categorise a call. It would be great to differentiate between a discovery call, demonstration etc. etc. and the only way I think it’s doable is through the comment #hashtag but Ideally I want to see this differently on the deal activity.Any ideas?

11 months ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

RECAP - 5/10 Meetup for Data in Gong: Doing more with less

In this month’s meetup we discussed creative ways to measure team/ rep efficiency and productivity using Gong data. We were joined by Gongsters and Gong practitioners @Sunny Huang and Corey Fineman, who Gong entrusts to uncover insight using Gong data. It was a timely day to talk about “how to measure” given today’s Gong Insights announcement. Corey and Sunny showed the visually appealing result of taking calls and email activity for their customer-facing teams to answer questions like: Ensuring that your highest ARR accounts are being resourced properly. Identifying the rock stars who are “doing more with less” and replicate them Understanding rep efficiency by visualizing revenue closed/rep against time spent with customersIt was a great example of how you unleash a BI tool on basic Gong building block data and see tremendous insight. Viewer Warning! This meetup talks about advanced topics! You will see Gong data (calls and emails) shared with a data tool (Snowflake) and used by

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11 months ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

Doing more with less: 5/10 Meetup for Data in Gong

How do you know if you’re actually doing more with less? Register for this month’s meetup, where I will partner with the Gong team to share how you can leverage your Gong data to: Stay on top of team productivity.Get a real view of activity across all calls and emails for your customer-facing teams. Understand rep efficiency by visualizing revenue closed / rep against time spent with customers.Identify the rockstars of “doing more with less,” and replicate them Optimize allocation of reps / resources to accounts. Ensure that your highest ARR accounts are resourced properly. We’ll look at both native Gong features, such as the Insights tab, and some interesting Tableau dashboards built from Gong data in Salesforce by the Gong Value Engineering team. Here is an example to get excited about: This visual, and more that we will show you, help you understand if reps are truly “doing more with less,” and the revenue re-captured if you were able to: Identify and replicate your “Doing more

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1 year ago

Bharath AsokanCommunity Newbie

asked in DATA IN GONG

Download all recordings via API

Folks, Our license is set to expire in another 10days & we need to download around 3000+ recorded calls with transcripts. Is there any API to download the calls fed in the call IDs which I can get from https://api.gong.io/v2/calls/?

1 year ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

A Beginners Guide To The Gong API

If you work with Gong data and want to get it into a spreadsheet or your favorite BI tool— this meetup is for you!The word API makes many of us think “Oooh. Scary!” It’s not! Trust me. I learned firsthand it is easy to access the Gong API, pull call data, activity data, usage data, compliance data, and combine it with your other data sources like CRM. If you work with Gong data at any level, we’d love for you to join us for next week data Gong Community Meetup where we offer a beginners guide to the Gong API.Here are some of the topics we’ll discuss: How to connect to the Gong API and get your data out Use cases for tracker, performance, and call data Tips to automate Gong data extraction into your favorite tool BONUS! We will share a Gong API Starter Kit— so you don’t have to start from scratch. Register for the meetup here: https://gong-io.commsor.com/e/9-14-gong-community-meetup-the-new-world-of-gong-dataWe look forward to seeing you there.

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1 year ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting The Gong Experience In Salesforce - March 8th Data In Gong Meetup Recap

New to Gong for Salesforce?Already using it and want to take it to the next level? Watch a recording of @Shif Arad and Dor Sened, two names synonymous with Gong for Salesforce, lead us through a very informative session on Gong for Salesforce. I know Gong and Salesforce pretty well and I walked away with a lot of new information and tips. HIGHLIGHTS: Data Enrichment:How many times have you wanted to add contacts that Gong automatically captures, through its visibility to meetings and emails, to Salesforce? Wait no more! People were very excited to learn about the Salesforce data enrichment opportunities using Gong participant data and Salesforce flow. I liked in particular that Gong for Salesforce comes with out of the box Flows that you customize for your company. So you can update/ create Participant Contact Roles, Competitors, and enrich Contacts and Leads. Push Emails (and Calls) to SalesforceWhile not technically part of Gong for Salesforce, Dor reminded us of the long-standin

1 year ago

laurathedigitalcsmCommunity Newbie

asked in DATA IN GONG

Reporting in Customer Success

Hi Gong Community, and especially Customer Success (Enablement) folks!I’m looking to use Gong for reporting about our activities within Customer Success. We have now launched the following aspects:Topics for Customer Success Trackers for Customer Success Smart Trackers for Customer SuccessThe next step is to leverage this information for internal reporting, within the team, for our team leads and for the stakeholders above. I am curious to get inspired on what you do to create transparency!What information do you report on regularly within the 1:1s you have, the team meetings, your leads and leads’ leads? How do you check how your customer calls impact pipeline? Do you follow call naming conventions to analyse certain types of calls? Do you leverage CRM information to build certain reports, track campaigns or topic performance? In Customer Success, we are not the primary account owners, which can complicate things. I am excited to hear from you, and happy to also have a chat about it

1 year ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

JOIN US FOR OUR NEXT MEETUP: Extracting Gong Data, a technical deep dive with a Snowflake focus

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you! (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong. Whether you are a frequent CSV exporter, or you are building out a Snowflake instance with Gong data, this meetup is for you. Topics: I will show practical examples and discuss the pros and cons of the many ways to extract data. (CSV, Gong for Salesforce, Gong API, Fivetran) @Or Farber from Gong will go deep dive on an exciting new Gong feature that automatically pushes data from Gong to Snowflake REGISTER HERE https://gong-io.commsor.com/e/2-7-visioneer-community-meetup-for-data-in-gong Want to get a cool Gong hoodie to keep you warm this winter? Earn a Gong hoodie for sharing your data extraction story! Reach out to me if interested. Consider: If the Gong API is new to you, review our past meetup: The

1 year ago

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