Question

Delete Recordings where Customer Doesn't Attend

  • 29 March 2023
  • 1 reply
  • 31 views
Will Hayes
Userlevel 1
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Hey Gong Community!

Is there a way to easily find all calls that the customer doesn’t end up attending, so that I can delete them? Or better yet, is there a way to have them automatically deleted? I’ve found some calls where our reps are on the line for ten minutes talking to each other, and then the call ends because the customer never showed up. We don’t want to have those calls as it affects our overall call data. 

1 reply

Molly Kipnis
Userlevel 6
Badge +1

Hey @Will Hayes! I found this article that may be helpful: https://help.gong.io/hc/en-us/articles/360050863091-Create-a-rule-to-automatically-delete-calls

 

Seems like you could create a rule to delete calls if invited external participants don’t attend. @Brandon James Do you have any other ideas or thoughts? 

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