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GONGVERSATIONS: VISIONEER NETWORKING

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RajdeepbsbssbbdCommunity Newbie

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RajdeepbsbssbbdCommunity Newbie

GETTING STARTED IN THE COMMUNITY

thank you for your information and is in the fundsbhcj

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Leigh OxleyCommunity Newbie

Admin/Ops reporting cadence

Hi everyone! 🖐I’m a new ops-based Gong admin, looking to report on our overall usage of the platform. I’ve been to the Team Members page to see our license allocation and usage, but I’m looking for a little more than that… we want to understand how our team is using Gong and if they’re getting value from it, at the end of the day.I asked ChatGPT and it suggested a number of dashboards and reports that live in either Settings > Analytics or Analytics on the left side panel, but I don’t have Analytics in my settings, nor do I have Analytics in my left side panel either 🤷🏻I have Insights, but from there just Team, Initiatives, Market. I’m a business and technical admin, so assume I should see everything?I’m curious what other teams are reporting on related to usage and engagement and how you’re leveraging that reporting to drive better usage of Gong within your organization (and better manage your license allocation!)

Haley NguyenGongster

GONG EDUCATION & TRAINING

How to Customize Your Deal Board

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them. Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board to monitor important deal information like budget, decision-makers, next steps, and potential risks or objections. Warnings can be set up to alert the team on deal stalling, lack of activity, o

Haley NguyenGongster

GONG EDUCATION & TRAINING

Using Gong Outside of Call Recording

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and gain insights into call data, whether that be winning conversations in different stages of the sales process or adoption of talk track. The Deals page in Gong provides a pipeline view and activity, customizable fields and warnings, and visibility into the risks in deals. The Deal Board feature in Gong offers a comprehensive view of deals, including the team involved, customer/prospect details, previous call discussions, and timeline of activities. Gong's ana

Winnie NguyenCommunity Newbie

SUPPORT TIP OF THE WEEK

Support Tip of the Week: Adding assistant@gong.io to an external call?

If an external party organizes a call, it won’t automatically record. If you’d like to record it, you can always add assistant@gong.io to the calendar event. If you do, note that only the host of the meeting URL will be able to admit or remove the bot. Because of this, we recommend only adding assistant@gong.io if you own the meeting URL, to ensure you maintain full control of the bot.

Ed FranklinCommunity Newbie

GONG RECORDINGS

Recording Hybrid meetings

Our sales team sometimes conducted demos in prospects office. In these circumstances the sales person is present in the office and use a computer to run a demo of the software along with a remote product expert.We’ve not yet discovered a way to successfully use Gong for these meetings. If we run Gong on the computer, Gong doesn’t recognize that the two people in the office are a sales person and a prospect. And if we use the Gong Mobile App to record, it doesn’t work well with the person dialing in on the computer. It is a similar issue to delivering an online meeting where the prospect has multiple people in a conference room.Has anyone else experienced this challenge and how are you addressing it?

Katelyn TregoNew Participant

Sales Enablement

Analyzing call trends at scale

Has anyone found a way using Gong to analyze trends across sales calls at scale? I’ve used trackers to identify calls that match specific criteria (ex: competitors, discovery questions, etc) but I haven’t found a way for Gong to identify things like: most common objections faced during the sales process, top pain points we’re hearing from our ICP or how effective is our team at executing our sales methodology without significant manual effort digging into individual calls. Does this type of functionality exist in Gong?

Leigh OxleyCommunity Newbie

View all team members, regardless of heirarchy

I feel like I must be missing something… I’m an admin and want to see data/stats (on the Insights > Team page and elsewhere) for my entire organization - not by team, not having to select individual teams or users, I just want an option to see EVERYONE. Or at least to have a quick “select all” option so I don’t have to click team-by-team, one-by-one to add everyone. Am I missing something? We’re integrated with SF for most users, so the manager attribute is coming from there, but others are manually added (i.e. those without an SF account). I would think I could select our CEO’s team and that would include all cascading members below, but it doesn’t. I just want an easy way to look at everything at once. Ideas?

Noga AloniCommunity Manager

Sign up for Gongversations!

Introducing Gongversations, the 1:1 networking program that matches Gong customers who are aiming to achieve the same business outcomes. This is an opportunity to ask questions, share best practices, and uplevel your Gong expertise! Here’s how it works:Register and create your profile on Matcha: https://matcha.so/p/2spFQGOqko Sign up for our Gongversations program Get matched with a Visioneer that shares your business goals for a 30-minute conversation every TuesdaySign ups are officially open — and if you register now, keep your eyes open for a special shoutout from Gong on LinkedIn and in the Visioneer Community on launch day, September 17!

RajdeepbsbssbbdCommunity Newbie

GETTING STARTED IN THE COMMUNITY

thank you for your information and is in the fundsbhcj

Jghg hgjbwisnens ejdj#16272 dkdhdbdb

Ed FranklinCommunity Newbie

GONG RECORDINGS

Recording Hybrid meetings

Our sales team sometimes conducted demos in prospects office. In these circumstances the sales person is present in the office and use a computer to run a demo of the software along with a remote product expert.We’ve not yet discovered a way to successfully use Gong for these meetings. If we run Gong on the computer, Gong doesn’t recognize that the two people in the office are a sales person and a prospect. And if we use the Gong Mobile App to record, it doesn’t work well with the person dialing in on the computer. It is a similar issue to delivering an online meeting where the prospect has multiple people in a conference room.Has anyone else experienced this challenge and how are you addressing it?

Katelyn TregoNew Participant

Sales Enablement

Analyzing call trends at scale

Has anyone found a way using Gong to analyze trends across sales calls at scale? I’ve used trackers to identify calls that match specific criteria (ex: competitors, discovery questions, etc) but I haven’t found a way for Gong to identify things like: most common objections faced during the sales process, top pain points we’re hearing from our ICP or how effective is our team at executing our sales methodology without significant manual effort digging into individual calls. Does this type of functionality exist in Gong?

Sam Morris SamsaraNew Participant

Scorecard - Best practices for using AI powered answers

Does Gong have any best practices when utilizing the AI powered answers for Scorecard questions? We would like to help scorers by giving them some tips/tricks on how to incorporate the AI powered answers into their decision making, without having the AI powered answer being the only answer. If there are documents/ snippets from scorecard discussions I would love to review. Thanks!

Janice ZinkNew Participant

GONG RECORDINGS

Auto-email me or my customer the Gong recording after every call?

Can I set up my Gong account to auto-email the Gong recording after every call? I see you can something about “pre-set” for a specific customer...but I want to automate it. Or at the very least email me the recording.

Jorge SotoCommunity Newbie

Embedding Gong Calls into Customer Facing Webpages

We’d like to embed a call Gong in a webpage that we share with the prospect. We tried to use https://help.gong.io/v1/docs/embed-a-call-in-third-party-software#copy-the-url-oembedBut it doesnt seem to be working. Any tips?

Anthony ParkerNew Participant

Forecast - Select Deals

Hi all,Does anyone know when Forecast will allow AEs to select and auto calculate specific deals when submitting their forecast?I searched for an answer before posting.

Craig HallNew Participant

salesforce integration - custom fields

In gong you can ask anything relating to a call. And it seems to work pretty well. In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc. it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce.

Jason HarderCommunity Newbie

Flow reporting on digital interactions

I’ve completed an extensive flow with hundreds of contacts and thousands of emails. I would now like to pull a report based on the digital interactions of the contacts, so I can focus on higher digital interaction counts. How do I pull this report?

stephanie richmanEnthusiast

Opportunity Roles

Hello! We have a primary contact on all opportunities in SFDC because we are required to create opportunities from a contact… however, we have turned off requirements for reps to enter any other contact roles on opportunities for a number of reasons. We can look at things like Gong call participants to see who else is involved, but marketing (Marketo) would also like to act on this data and Marketo can really only use contact roles on the opportunity to see who is involved. Any way to populate contacts with roles (Contact Roles) on an opportunity based on call participation data? Example- 4 contacts from Beta Corp join a call tied to Opportunity X… could we have all 4 added to Opportunity X as contacts with the generic role like “influencer”? This would be supremely cool and helpful for our marketing org to nurture and measure influence...

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