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Andrew4DNew Participant

GETTING STARTED IN THE COMMUNITY

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

I'm working through the Foundation certification first, then Enable. My goal is to make sure Gong's full potential is realised and to embed it more deeply into onboarding and ongoing coaching.

RyanP1Community Newbie

GONG EDUCATION & TRAINING

Assigning New Hires

Hi friends!We are now needing to assign trainings to new hires that our segments have completed of existing employees. Our director is currently taking almost 10 steps that is an hour long every other week to add in new cohorts.One thing we considere

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1 day ago

Lisa MonahanNew Participant

SHARE REVENUE HACKS & TIPS

What agents are you building / finding useful in Gong?

I’m working to enable the field and sales leadership on useful ways to build and use agents in Gong in the new Assistant functionality. Right now I’m struggling to find ways to use it that are different than what they’re already used to accomplishing

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2 days ago

L

Lance LewNew Participant

Sales Enablement

Building out a Question Library

Is there any way we can get Gong to see if they can capture for us every question we have been asked on a call?We want to build a matrix out of these questions (how many have been asked how many times) and make sure the reps are prepped to answer the

1326

7 days ago

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Dana ChungCommunity Manager

GONG EDUCATION & TRAINING

Learn about Gong Custom Agents!

Gong just launched Custom Agents! 🚀 Want to learn how to build your own configurable, reusable AI agents directly on top of Gong’s revenue context? Check out the latest Gong Academy course. Whether you are a seller looking to instantly compose call f

Andrea CantrellCommunity Manager

Frontline Managers

Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hell

Marcos NeryCommunity Newbie

INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls.

6767

13 days ago

Nisha BaxiCommunity Manager

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AI Builder Meetup Recap + Your Workflows and Prompts!

Thank you to everyone who joined today's AI Builder Meetup! 30+ Visioneers. Three brave volunteers to kick us off. A chat full of real prompts and use cases. And we got to do it all on the same day Gong launched Mission Big Dipper. Perfect timing!As

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14 days ago

Molly KipnisGongster

Gong Program Managers

What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

Dana ChungCommunity Manager

GONG EDUCATION & TRAINING

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Andrew4DNew Participant

GETTING STARTED IN THE COMMUNITY

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

I'm working through the Foundation certification first, then Enable. My goal is to make sure Gong's full potential is realised and to embed it more deeply into onboarding and ongoing coaching.

RyanP1Community Newbie

GONG EDUCATION & TRAINING

Assigning New Hires

Hi friends!We are now needing to assign trainings to new hires that our segments have completed of existing employees. Our director is currently taking almost 10 steps that is an hour long every other week to add in new cohorts.One thing we considere

Lance LewNew Participant

Sales Enablement

Building out a Question Library

Is there any way we can get Gong to see if they can capture for us every question we have been asked on a call?We want to build a matrix out of these questions (how many have been asked how many times) and make sure the reps are prepped to answer the

1326

7 days ago

M

Marcos NeryCommunity Newbie

INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls.

6767

13 days ago

J

Jennifer WuCommunity Newbie

Sales Enablement

API call: /v2/calls/manual-crm-associations'

I’m having issues with the Gong integrations API via python.Here are my steps:I integrated HubSpot with Gong. I manually associated Gong calls with HubSpot accounts via Gong UI (I can see the associations in the UI) My application calls the API: /v2

Nicholas MolloyCommunity Newbie

CONFIGURING GONG

Prompt variables in engage

HiCan a prompt be created in an email to check the value of a salesforce field and based on the fields value to then include a specific block? For example a prompt would read - if a specific Salesforce field value is “A” - then Gongs Block named “A”

NatalieMNew Participant

DATA IN GONG

When I resume a contact in a Flow, Gong is removing them from the Flow instead.

When I resume a contact in a flow, it allows me to mark them as resumed initially, but, at the same time, removes them from that flow. Is anyone else experiencing this issue? Any idea on how to resolve it? The same time stamp is in the contact’s his

RyanP1Community Newbie

SHARE YOUR BEST PRACTICES

Training Data output

Hi there!We are loving the enable + AI trainer and rolled out a huge certification wth 5 parts + submitting calls to a library for scoring. Our director of platforms is having to use a lot of manual processes to build a spreadsheet dashboard for lead

RyanP1Community Newbie

GONG EDUCATION & TRAINING

How to bulk assign trainer

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 18

David EdelinskiNew Participant

INTEGRATIONS

Will fetching Call briefs via API be supported?

Hi Gong team,I've set up a Call brief in Agent Studio (AI Briefer) and it works great in the UI. I'd like to be able to retrieve the brief output programmatically via API.I noticed the existing GET /v2/entities/get-brief endpoint is built specificall

1666

27 days ago