WELCOME TO THE VISIONEER COMMUNITY

Data Update to Salesforce Custom Objects

Does gong AI have the capability to update ( scorecard) data into Salesforce Custom Objects ?

1 day ago

Kellie PetruzzelliGongster

Gong Program Managers

Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices. Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having. To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

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2 days ago

Josh ChieroNew Participant

Sales Enablement

Exporting list of people who have opened an email

I’m looking to export a list of all contacts who’ve opened the first email in a particular flow in order to do a more curated outreach. I see you can filter the email status to opened to see these contacts, but I don’t see a way to easily export this list to go through.

494

3 days ago

Danny CastilloCommunity Newbie

Sync Custom AI Brief into salesforce

Currently I created a new AI Brief (for calls) with an specific format, that worked pretty well, the next step I would like to achieve is every time a call is done I would like to run that custom AI Brief and save that output in salesforce, currently the default Notes overview is saved in salesforce in the field Gong_Call_Brief__c but I would like to have also the one generated by the Custom AI Brief I created. How can that be achieved? do I need to contact support to enable the sync for that custom AI Brief? I already have created a new field in salesforce for the Custom_Gong_Call_Brief__c

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3 days ago

Niall SmithNew Participant

Record a call with the Gong assistant externally hosted meeting

Hi, I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users. Tried forwarding the meeting email invite I received to the Gong assistant. As far as I can tell nothing happened. There was no achnowledgement or response of any kind. Tried adding the assistant as a participant to the meeing via editing the Gmail calendar entry, adding the Gong assistant

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Gong and Microsoft Bookings

Ciaran BehanCommunity Newbie

Gong Program Managers

Hi all, I am looking to add gong to meetings that are sceduled via Microsoft bookings but struggling, has anyone found a workaround or solution to this?

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FEATURE REQUEST -- Please gong :)

Hannah CorrellNew Participant

INTERNAL COLLABORATION

I can’t find anywhere to leave a feature request so I am posting this here! I use Gong for sales outreach, and the current way to create an email template is pretty time consuming and not very intuitive. It would be so so convenient and helpful if when writing an email in Gong or even Gmail we could select “Create template from this email”, instead of having to go into another section to create one (and it sometimes glitches with not saving the template name).This is a feature available with Outreach, and it’s a huge time saver to help streamline personalized outreach. Please please consider, thank you!!! And thank you Gong team for all you do.

171

Erin PriddleCommunity Newbie

Personalize gong dialer voicemail

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

142

Aimee RedlingerCommunity Newbie

Outlook Emails not syncing to Salesforce as tasks

We continue to have sporadic issues with emails syncing into Gong (from Outlook) but not being created as a task in Salesforce. I have submitted several support tickets which are resolved by manually syncing the email to SF but we continue to have issues which is very inconvenient, and frustrating for my sales teams. I’m just wondering if anyone else is experiencing continued issues or if there are tips/tricks, outside of those posted in Gong help, that would minimize these issues. Thanks for any feedback! A

191

Aravind ChelliahCommunity Newbie

Data Update to Salesforce Custom Objects

Does gong AI have the capability to update ( scorecard) data into Salesforce Custom Objects ?

1 day ago

Josh ChieroNew Participant

Sales Enablement

Exporting list of people who have opened an email

494

3 days ago

Niall SmithNew Participant

Record a call with the Gong assistant externally hosted meeting

1933

Erin PriddleCommunity Newbie

Personalize gong dialer voicemail

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

142

Aimee RedlingerCommunity Newbie

Outlook Emails not syncing to Salesforce as tasks

191

DLNATLEnthusiast

Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account. The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

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How to best notify AEs and SDRs when there's high digital interactions on emails?

Nicole GleasonNew Participant

COACHING

Scorecard Frequncy

I would love to hear from others how frequently you are having frontline managers complete scorecards for sales reps. Thank you!

242

22 days ago

Dan BeharNew Participant

DATA IN GONG

Dear Gong folks, how can we best track when someone is opening an email A LOT, or clicking our emails, whether they’re in Flows or not? This has been frustrating to try and pin down - the activity feed alone is not enough.Is there any solution for an AE or SDR to be able to see, for example, for every Lead or Contact I’ve emailed during X time frame, who interacted with my emails the most? I got this question today from an AE today, and I don’t have a great answer: Gong question that I'm wondering if you might know the answer to - Is there a way to show a list of all of my prospects (even those not in a Flow), but sorted by engagement? I was going through my activity feed and noticed someone opened an email a couple times today, so I clicked into his contact info in Gong. Turns out he has an engagement score of 15, but because he already finished the flow, he doesn't show up in any upcoming tasks or anything like that. Would love to be able to see those people so I can call them!

242

23 days ago

Ryan PortnerNew Participant

Sales Enablement

meddpicc playbook ideas for programming

I am working with my sales ops partner to build MEDDPICC programming, specifically diving into qualitative data and inititiave board tracking. What are some ways you all have successfully done this?

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23 days ago

Aravind ChelliahCommunity Newbie