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Trending questions

Rene PenaCommunity Newbie

Export Smart Tracker "Phrase" to CRM

In Salesforce if a Tracker is present on a Gong recording, a record is created on the Call/Conversation object in for each Tracker. For Keyword trackers, you are allowed to populate a field called Tracker Phrase that sends over the exact phrase that triggered the tracker. I was wondering if there was an equivalent for Smart Trackers. I thought it’d be interesting to see that information in Salesforce, particularly on Opportunities where any of the Playbook (we use MEDDPICC) Smart Trackers are present.

Andrea CantrellCommunity Manager

Frontline Managers

Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

Molly KipnisCommunity Manager

Gong Program Managers

How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

Geert MerckaertNew Participant

Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself.

Brett ShortsNew Participant

Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

Vivian EdenNew Participant

Automatic Scoring with Gong AI for Call Participant rather than Host

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host?

Parker DalzellNew Participant

Sales Enablement

Call Recap Flows?

Hi There, Newer user to Engage. I like to use flows not just for outreach campaigns, but also to manage follow up steps to a demo.With how important flows are, and how much of the product is centered around call recordings and AI analysis, it feels like there should be an easier way to implement call recap into a flow.For example:I host a demo with a prospect or customer trying to upsell. Would love to then just enroll them into a flow where one of the variables is the call recap and next steps automatically populated. Then set myself a task reminder that also includes follow ups to check X number of days later to ensure that next steps were followed through. Right now it seems cumbersome to enroll someone into a flow that incorporates the call recaps.

bewivobsreaEnthusiast

Seeking Practical Guidance for Building a Robust Event Streaming Integration

Hello everyone,I’m exploring how to implement a seamless event streaming integration that links our backend systems with Gong’s platform for real time insights. Specifically, I’m curious about architectural patterns and tools for ingesting high volume call data, ensuring low latency and fault tolerance.When handling Kafka support, how are others setting up consumer groups, retention policies, and schema evolution? Are there established best practices or pitfalls to watch for, especially around managing offsets, handling retry logic, and monitoring throughput?I’d appreciate examples, tooling recommendations, or lessons learned that could help us build a scalable, reliable streaming pipeline.

bewivobsreaEnthusiast

Do I Need an Email Deliverability Consultant for My Business?

Hi everyone,I’m currently facing issues with my email campaigns landing in spam instead of the inbox, and it’s starting to affect open rates and customer engagement.I’ve read about email deliverability consultants who specialize in identifying the technical and strategic reasons behind poor deliverability.Has anyone here worked with one before? Are they worth the investment for a small-to-medium business, or is it better to troubleshoot things like authentication, list hygiene, and content optimization on my own?I’d love to hear real experiences and recommendations before making a decision.

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

Geert MerckaertNew Participant

Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself.

Brett ShortsNew Participant

Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

Vivian EdenNew Participant

Automatic Scoring with Gong AI for Call Participant rather than Host

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host?

Parker DalzellNew Participant

Sales Enablement

Call Recap Flows?

Hi There, Newer user to Engage. I like to use flows not just for outreach campaigns, but also to manage follow up steps to a demo.With how important flows are, and how much of the product is centered around call recordings and AI analysis, it feels like there should be an easier way to implement call recap into a flow.For example:I host a demo with a prospect or customer trying to upsell. Would love to then just enroll them into a flow where one of the variables is the call recap and next steps automatically populated. Then set myself a task reminder that also includes follow ups to check X number of days later to ensure that next steps were followed through. Right now it seems cumbersome to enroll someone into a flow that incorporates the call recaps.

bewivobsreaEnthusiast

Seeking Practical Guidance for Building a Robust Event Streaming Integration

Hello everyone,I’m exploring how to implement a seamless event streaming integration that links our backend systems with Gong’s platform for real time insights. Specifically, I’m curious about architectural patterns and tools for ingesting high volume call data, ensuring low latency and fault tolerance.When handling Kafka support, how are others setting up consumer groups, retention policies, and schema evolution? Are there established best practices or pitfalls to watch for, especially around managing offsets, handling retry logic, and monitoring throughput?I’d appreciate examples, tooling recommendations, or lessons learned that could help us build a scalable, reliable streaming pipeline.

bewivobsreaEnthusiast

Do I Need an Email Deliverability Consultant for My Business?

Hi everyone,I’m currently facing issues with my email campaigns landing in spam instead of the inbox, and it’s starting to affect open rates and customer engagement.I’ve read about email deliverability consultants who specialize in identifying the technical and strategic reasons behind poor deliverability.Has anyone here worked with one before? Are they worth the investment for a small-to-medium business, or is it better to troubleshoot things like authentication, list hygiene, and content optimization on my own?I’d love to hear real experiences and recommendations before making a decision.

bewivobsreaEnthusiast

How Can Gong Users Leverage the Visioneer Community for Reputation Management?

Hi everyone,As we navigate the complexities of sales and customer interactions, maintaining a strong online reputation has become paramount.Given Gong's capabilities in capturing and analyzing customer conversations, how can we, as Gong users, effectively manage and enhance our organization's reputation?I’ve heard about Reputation Prime as a tool that might help in this area. How have others integrated it into their workflow to strengthen their reputation?Are there specific strategies or best practices within the Visioneer Community that have proven successful in leveraging Gong's insights for reputation management?

bewivobsreaEnthusiast

Optimizing Customer Support with Automation Integrations

Hi all,I’m exploring ways to enhance our support workflows using integrated tools. Specifically, I’m interested in customer support automation software that can seamlessly connect with CRM and analytics platforms to improve response times and data insights.Has anyone integrated such software with Gong to streamline support operations while maintaining personalized customer interactions? I’d love to hear about implementation challenges, best practices, and measurable impact on team efficiency.Any recommendations or insights from those who have implemented these integrations would be highly appreciated.

lmarcheseNew Participant

Contact Enrichment Tools in Gong Engage

We currently use ZoomInfo for contact enrichment. We are in the renewal process and evaluating other vendors that have a more integrated partnership with Gong (like Apollo). Has anyone switched to Apollo that can provide some insight on the process and how their team uses Apollo within Gong Engage?

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