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GONGVERSATIONS: VISIONEER NETWORKING

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Trending questions

Meg BowieCommunity Newbie

CONFIGURING GONG

Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!

jackatdisplayrCommunity Newbie

Exporting Gong Engage Email Stats

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?

Casey SailorNew Participant

How to see all the flows a person is in

Is there a report or way to see which flows a person is in. I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.

Geert MerckaertNew Participant

Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself.

Liang LiNew Participant

SUPPORT TIP OF THE WEEK

Can the Gong API Return Speaker Names/Email Instead of Speaker IDs in Transcripts?

I’m currently using the Gong API (v2/calls/transcript) to retrieve call transcripts, and each transcript entry lists speakerId. For better readability and ease of integration, we would prefer to retrieve the actual speaker names or emails instead of just speakerId values.Is there an option in the Gong API to directly return speaker names or emails? Or, is there an endpoint available that allows us to map speakerId values to corresponding names or emails? I’d appreciate any insights.Thanks

LLXPNew Participant

Subscribe to transcripts via API?

Hello Gong!We’d like to develop an integration with Gong that would allow us to fact check transcripts against our product documentation library via our product, LemonadeLXP. For this, we’d need to be notified that a new transcript is available after the call concludes. Is there a webhook available so that we can subscribe to call events? Polling, conversely, would seem ‘expensive’. In the end, we want something similar to what the Slack integration does; save that rather for posting to Slack as the call concludes, we want it on our web hooks so that we can process. They don’t poll, do they? Thank you!Alex

TLee McNabbEnthusiast

SHARE REVENUE HACKS & TIPS

Using AI in our Pipeline Board

I use our Pipeline Boards for viewing status of deals multiple times a week - sometimes multiple times a day. One thing I have been thrilled to see is that when we open our Next Steps field, the AI-Suggested deal updates seem to be getting better and better as far as accuracy. I have included a HEAVILY redacted example for you to see. We just click the pencil in the field, and then the AI-Suggested deal updates suggestions appear below.The only thing we need now is a new field that can accomodate a larger character limit. We have been bound to 250 characters and with such rich updates coming from the AI suggestions, it’s a shame that we can’t just use them as-is. Quite a bit of doctoring work has to go into making the suggestion useable.I’d ove to hear if you are having luck with using AI suggestions.TIA

Daniel SzalocziNew Participant

Gong Program Managers (Gong customers only)

Salesforce sync - From task to event

Hi hive minds, I recently connected Gong with SalesForce and I realized a bit late that the whole export of meetings and calls were exported as tasks and not events.Now I changed the settings, but I am left with appr. 200 records in Salesforce protocolled as tasks.Do you have any best use cases how to modify them to events? Or this happens then automatically with the sync? Thank you for any feedbacks on this, Daniel

Miles DickeyNew Participant

GONG EDUCATION & TRAINING

Is there a calendar on Gong that I can use to see what task I will have each day of the week?

Andrew O'DriscollHead cheese

Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?

Meg BowieCommunity Newbie

CONFIGURING GONG

Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!

jackatdisplayrCommunity Newbie

Exporting Gong Engage Email Stats

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?

Casey SailorNew Participant

How to see all the flows a person is in

Is there a report or way to see which flows a person is in. I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.

Geert MerckaertNew Participant

Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself.

Daniel SzalocziNew Participant

Gong Program Managers (Gong customers only)

Salesforce sync - From task to event

Hi hive minds, I recently connected Gong with SalesForce and I realized a bit late that the whole export of meetings and calls were exported as tasks and not events.Now I changed the settings, but I am left with appr. 200 records in Salesforce protocolled as tasks.Do you have any best use cases how to modify them to events? Or this happens then automatically with the sync? Thank you for any feedbacks on this, Daniel

Miles DickeyNew Participant

GONG EDUCATION & TRAINING

Is there a calendar on Gong that I can use to see what task I will have each day of the week?

Andrew O'DriscollHead cheese

Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?

Liz WallochNew Participant

CONFIGURING GONG

Multiple Emails Sent at Once

I’m using Flows in Gong Engage, and I have two auto emails scheduled to be sent. One was set to be sent one business day from the previous step (a call), and the next email was supposed to be sent 3 business days after that. However, Gong sent both of these emails at the same time. Has anyone experienced this before? Thanks.

Conor SkipperNew Participant

CONFIGURING GONG

Changing subject lines mid-flow

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

Emma CohenNew Participant

Sales Enablement

Due Date for flow to-dos

Hi all, we recently implemented Gong Engage and have they have a number of reporting fields to integrate with salesforce i.e Sequence Name, Flow Owner, I can’t seem to find one for due date and this is really important for our reps. Does anyone know how I can get the due date into a field in salesforce?

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