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WELCOME TO THE VISIONEER COMMUNITY

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NatalieMNew Participant

DATA IN GONG

When I resume a contact in a Flow, Gong is removing them from the Flow instead.

When I resume a contact in a flow, it allows me to mark them as resumed initially, but, at the same time, removes them from that flow. Is anyone else experiencing this issue? Any idea on how to resolve it? The same time stamp is in the contact’s his

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2 hours ago

Kellie PetruzzelliGongster

Gong Program Managers

Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more a

RyanP1Community Newbie

SHARE YOUR BEST PRACTICES

Training Data output

Hi there!We are loving the enable + AI trainer and rolled out a huge certification wth 5 parts + submitting calls to a library for scoring. Our director of platforms is having to use a lot of manual processes to build a spreadsheet dashboard for lead

Nicholas MolloyNew Participant

CONFIGURING GONG

Prompt variables in engage

HiCan a prompt be created in an email to check the value of a salesforce field and based on the fields value to then include a specific block? For example a prompt would read - if a specific Salesforce field value is “A” - then Gongs Block named “A”

Vivian EdenNew Participant

COACHING

Automatic Scoring with Gong AI for Call Participant rather than Host

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way th

RyanP1Community Newbie

GONG EDUCATION & TRAINING

How to bulk assign trainer

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 18

Jaya Harish PilladiNew Participant

NETWORK

Hiring for Gong Admin

Exciting Gong Admin Opportunity!!If you are passionate about Gong & willing to grow as admin.My team is hiring for one : https://www.linkedin.com/jobs/view/4418231672/

David EdelinskiNew Participant

INTEGRATIONS

Will fetching Call briefs via API be supported?

Hi Gong team,I've set up a Call brief in Agent Studio (AI Briefer) and it works great in the UI. I'd like to be able to retrieve the brief output programmatically via API.I noticed the existing GET /v2/entities/get-brief endpoint is built specificall

1316

6 days ago

Molly KipnisGongster

Gong Program Managers

What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

Heath FoleyNew Participant

SHARE YOUR BEST PRACTICES

Top 3 use cases

What have you found to be the top 3 use cases for sales leaders to help their team drive new business production in Gong?

NatalieMNew Participant

DATA IN GONG

When I resume a contact in a Flow, Gong is removing them from the Flow instead.

When I resume a contact in a flow, it allows me to mark them as resumed initially, but, at the same time, removes them from that flow. Is anyone else experiencing this issue? Any idea on how to resolve it? The same time stamp is in the contact’s his

RyanP1Community Newbie

SHARE YOUR BEST PRACTICES

Training Data output

Hi there!We are loving the enable + AI trainer and rolled out a huge certification wth 5 parts + submitting calls to a library for scoring. Our director of platforms is having to use a lot of manual processes to build a spreadsheet dashboard for lead

Nicholas MolloyNew Participant

CONFIGURING GONG

Prompt variables in engage

HiCan a prompt be created in an email to check the value of a salesforce field and based on the fields value to then include a specific block? For example a prompt would read - if a specific Salesforce field value is “A” - then Gongs Block named “A”

RyanP1Community Newbie

GONG EDUCATION & TRAINING

How to bulk assign trainer

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 18

David EdelinskiNew Participant

INTEGRATIONS

Will fetching Call briefs via API be supported?

Hi Gong team,I've set up a Call brief in Agent Studio (AI Briefer) and it works great in the UI. I'd like to be able to retrieve the brief output programmatically via API.I noticed the existing GET /v2/entities/get-brief endpoint is built specificall

1316

6 days ago

H

Heath FoleyNew Participant

SHARE YOUR BEST PRACTICES

Top 3 use cases

What have you found to be the top 3 use cases for sales leaders to help their team drive new business production in Gong?

Danylo PleshkovNew Participant

RAVING FAN STORIES

Using Gong Engage for the Digital Customer Success - Open questions

Hey everyone,Question to the teams that use the Gong Engage for the Customer Success, specifically - Digital Customer Success - do you mind meeting or sharing your setup of the Flows and Analytics of the data of digital communication with the custome

Elisabeth CourlandCommunity Newbie

SUPPORT TIP OF THE WEEK

AI Briefer - Need help to automate

Hey team ! When setting up my automation, i would likeIsolate calls that turn a prospect into a customer (done) Automatically trigger an ai briefer to screen the entire account and catch a brief type send this brief type result via a webhook.How can

Ruben SanchezNew Participant

INTEGRATIONS

Integration with SugarCRM

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been a

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