WELCOME TO THE VISIONEER COMMUNITY

Vivian EdenNew Participant

Automatic Scoring with Gong AI for Call Participant rather than Host

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way th

362

Kim McGoldrickCommunity Newbie

AI Scorecards - Details Prompts Worth the Time?

Hi everyone! I’m dabbling in AI scorecards and I’m wondering others experiences. Have you found it is best to keep it simple with straightforward Y/N questions or use detailed prompts to score on a scale? I’ve had good success with both in places, bu

101

AI Smart Tracker - API Question

Paul GriffinNew Participant

INTEGRATIONS

I’m looking for an API Endpoint i can call to return AI Smart Tracker content? We have defined an AI Smart Tracker called “Business motivation” i cannot seem to find a public API endpoint that exposes the data? I can see /call returns this it its

182

Getting Calls within a Stream via API

Matt TarryNew Participant

DATA IN GONG

Is it possible to access calls aggregated via stream through the public API? I have a folder which contains a stream that aggregates several calls which are within my Company Library (they are not private). However, they are not showing up when I do

985

7 hours ago

PreetAnuragCommunity Newbie

INTEGRATIONS

Gong Users API

Hi everyone, I’m using the Gong Users API (List Gong Engage flows (/v2/users)) to fetch all users.I couldn’t find any documentation specifying the maximum number of users that can be fetched in one call. Also, couldn’t find any filtering part in API

173

7 hours ago

Emily HornCommunity Newbie

New AI Scorecard Reviewer limitations

Hello! We have recently started using the new AI Call reviewer in Gong, which is exciting! However, with the limitations we are having some difficulties, and I was curious if 1) anyone else is having the same issue and 2) if there are any plans to ex

415

18 hours ago

Andy WydraCommunity Newbie

GONG RECORDINGS

Mulitple The call you shared was viewed Emails

Every time I click on the recording and analysis is ready email to generate the follow-up email I receive around 10 emails telling me that the call I shared was viewed. I would understand if I received 1 for me viewing it, but 10 is a bit obnoxious.

122

Dibyendu TapadarNew Participant

How can I filter out calls that I have already listened to?

I use multiple stream folders to listen to calls. I want to know if there is a way to filter out calls that I have already listened to and only list calls that I have not listened to yet.

Kristen SochorNew Participant

Zip Codes

Hello,I want to add in all of my zip codes for my territory to capture calls with companies that are in that zip. How do I do this?

Todd MorganCommunity Newbie

Notifications for Scorecards

1764

Vivian EdenNew Participant

Automatic Scoring with Gong AI for Call Participant rather than Host

362

AI Smart Tracker - API Question

Paul GriffinNew Participant

INTEGRATIONS

182

Getting Calls within a Stream via API

Matt TarryNew Participant

DATA IN GONG

985

7 hours ago

PreetAnuragCommunity Newbie

Emily HornCommunity Newbie

New AI Scorecard Reviewer limitations

415

18 hours ago

Andy WydraCommunity Newbie

GONG RECORDINGS

Mulitple The call you shared was viewed Emails

122

Dibyendu TapadarNew Participant

How can I filter out calls that I have already listened to?

I use multiple stream folders to listen to calls. I want to know if there is a way to filter out calls that I have already listened to and only list calls that I have not listened to yet.

Kristen SochorNew Participant

Zip Codes

Hello,I want to add in all of my zip codes for my territory to capture calls with companies that are in that zip. How do I do this?

Kaitlyn TaylorNew Participant