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Nisha BaxiCommunity Manager

Introduce yourself to the Community

Hey Community friends,We thought it might be fun to know who’s who -- I’ll start!I’m Nisha, and I’ve been with Gong since April. I’m so excited to lead our Community efforts. I live in Mountain View and am really passionate about building Gong Marvels. My family consists of three generations of sales people! Hit me up if you have any questions or concerns, or you just want to say hi.Looking forward to meeting you all!- Nisha

Molly KipnisCommunity Manager

Gong Program Managers (Gong customers only)

What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

Kelsea HanksNew Participant

Push Not Recorded Calls into Salesforce Tasks

I know Gong is paying attention to the need to track non-recorded meetings, as seen here: VIEW MEETINGS WITHOUT SCHEDULED RECORDINGSI’m wondering if there’s a way to push those meetings into Salesforce as Tasks so that we can have full insight into our team’s contact with clients. Thanks!

Molly KipnisCommunity Manager

Gong Program Managers (Gong customers only)

How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

Stephen DiSibioCommunity Newbie

CONFIGURING GONG

Call Categories vs Libraries

Can anyone explain why one would use call categories vs call libraries? Now with the ‘stream’ capabilities, it feels like the exact same thing, but one shows in the form of ‘folders’ and the other in form of ‘reports’ -- both can be automated based on filters and both can send notifications when a new call meets the criteria… Thanks

Jackieretig1New Participant

Is there any way to track how long reps spend listening to calls (their own or peer calls for learning)?

Right now, I can see how many calls a rep or manager has listened to, but since clicking on a call and it playing counts as “1” it’s not a very representative number. Instead, it would be great to see how long (in minutes) reps have spent listening to their own calls or teammate calls.

Molly KipnisCommunity Manager

Gong Program Managers (Gong customers only)

What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

Neil CosgroveCommunity Newbie

Using the Retrieve AI content data for calls (/v2/calls/ai-content) End point

I am, trying to get the call summary from the /v2/calls/ai-content)End point. Note that queries using other endpoints work fine, but this one no matter what throws a 500 server error. Have been banging my head on this for a while would appreciate any helpURL/v2/calls/ai-contentBody{ "filter": { "fromDateTime": "2022-11-14T20:50:27.294Z", "toDateTime": "2023-11-14T20:50:27.295Z", "callIds": [ "555785916001072125" ], , "contentSelector": { "brief": true, "outline": true, "highlights": true, "callOutcome": true } },}MethodPOST

Conor DowneyCommunity Newbie

API Request Authorization issue

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

Ankit DhameNew Participant

Integrating Gong API with Raycast

Has anyone tried to integrate Gong with Raycast.ai? I would love to connect with people who might have integrated Gong with certain custom productivity tools for a streamlined workflow

Kelsea HanksNew Participant

Push Not Recorded Calls into Salesforce Tasks

I know Gong is paying attention to the need to track non-recorded meetings, as seen here: VIEW MEETINGS WITHOUT SCHEDULED RECORDINGSI’m wondering if there’s a way to push those meetings into Salesforce as Tasks so that we can have full insight into our team’s contact with clients. Thanks!

Stephen DiSibioCommunity Newbie

CONFIGURING GONG

Call Categories vs Libraries

Can anyone explain why one would use call categories vs call libraries? Now with the ‘stream’ capabilities, it feels like the exact same thing, but one shows in the form of ‘folders’ and the other in form of ‘reports’ -- both can be automated based on filters and both can send notifications when a new call meets the criteria… Thanks

Jackieretig1New Participant

Is there any way to track how long reps spend listening to calls (their own or peer calls for learning)?

Right now, I can see how many calls a rep or manager has listened to, but since clicking on a call and it playing counts as “1” it’s not a very representative number. Instead, it would be great to see how long (in minutes) reps have spent listening to their own calls or teammate calls.

Conor DowneyCommunity Newbie

API Request Authorization issue

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

Matt HandsEnthusiast

CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

Stephen HerzigNew Participant

Gong To-dos not showing up in Salesforce even after creating the fields required by Gong

For some reason when I ran the sync between Salesforce and Gong, the to-dos I create in Gong are not populating in Salesforce. I created all of the fields required for tasks and activities in Salesforce per the Gong docs instructions, and I see the integration is supposedly working on the Gong side, but I am not seeing any new tasks or activities in Salesforce.

Angela NusserNew Participant

Gong Program Managers (Gong customers only)

What is your number one (1) pain point Gong will help you solve?

We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.The feedback becomes objective vs. subjective.What are your thoughts?

DLNATLCommunity Newbie

CONFIGURING GONG

Custom Questions in Call Spotlight

The AI in Call Spotlight is quite remarkable and accurate. I find myself going in Spotlight on quite a few calls to ask a specific question and the results are insanely quick and helpful Is there a way to customize Gong to automatically ask a specific question to bubble up this information without having to type the same query each time? (The AI generated questions are not the right ones for me; but I’d settle for my question to be in that list that I could just click on)

KatGCommunity Newbie

Reporting on Participants and Hosts in Salesforce

Hi Everyone! I was wondering if anyone has been able to solve for this: we have Gong integrated with Salesforce and we want to report on how many calls our CSMs attend as participants and how many calls they host in the same report. Ideally, any call that the CSM would attend could also be counted towards their calls for the week. Currently, we’re using a task and events report type that uses the “Assigned to” field to report on the event record, but we are limited to just who hosted the call. We’ve played around with some of the out of the box Gong report types that are part of our unmanaged package, but we’re hitting a dead end. Totally open to some new ideas from the community!Thank you!

Ayumi MasubuchiCommunity Newbie

CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

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