WELCOME TO THE VISIONEER COMMUNITY

Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account. The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

8469

2 days ago

Dan BeharNew Participant

DATA IN GONG

How to best notify AEs and SDRs when there's high digital interactions on emails?

Dear Gong folks, how can we best track when someone is opening an email A LOT, or clicking our emails, whether they’re in Flows or not? This has been frustrating to try and pin down - the activity feed alone is not enough.Is there any solution for an AE or SDR to be able to see, for example, for every Lead or Contact I’ve emailed during X time frame, who interacted with my emails the most? I got this question today from an AE today, and I don’t have a great answer: Gong question that I'm wondering if you might know the answer to - Is there a way to show a list of all of my prospects (even those not in a Flow), but sorted by engagement? I was going through my activity feed and noticed someone opened an email a couple times today, so I clicked into his contact info in Gong. Turns out he has an engagement score of 15, but because he already finished the flow, he doesn't show up in any upcoming tasks or anything like that. Would love to be able to see those people so I can call them!

182

meddpicc playbook ideas for programming

Ryan PortnerNew Participant

Sales Enablement

I am working with my sales ops partner to build MEDDPICC programming, specifically diving into qualitative data and inititiave board tracking. What are some ways you all have successfully done this?

501

Program Manager Launch Certification: Share Your Goals

Kellie PetruzzelliGongster

Gong Program Managers

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices. Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having. To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

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SHARE REVENUE HACKS & TIPS

Molly KipnisCommunity Manager

Join us virtually at Celebrate ‘25!

Celebrate ‘25 is Gong’s biggest insider event of the year and you won’t want to miss it! Join us virtually on October 21st to learn how top revenue teams are using AI to work smarter, stay ahead of the competition, and win more deals.You’ll walk away with: A first look at Gong’s roadmap and latest AI features Insights on the state of revenue execution from Gong CEO, Amit Bendov Best practices from leaders at Brex, Docusign, and Thomson Reuters on how to use AI to win more deals, faster Exclusive on-demand recording of our keynote speaker, Stanford Professor Erik Brynjolfsson, about what’s possible in the era of revenue AI. Register for Celebrate ‘25 here and invite the rest of your team! I’ll be there live moderating the chat and answering your questions. Can’t wait to see you all online!— Molly

220

5 days ago

Joseph_OttimateCommunity Newbie

INTERNAL COLLABORATION

Building a prompt for the AI Briefer

I’m trying to expand upon my ability to leverage the AI Briefer feature to build more custom briefs, and I started writing a prompt to help me automate this in some way. Anyone care to help me iterate upon it? The Universal AI Briefer Architect 1. Your Role & Persona: You are the "Universal AI Briefer Architect," an expert AI consultant and business analyst. Your purpose is to help leaders from any department (Sales, Customer Success, HR, Product, etc.) translate their team's unique objectives, KPIs, and critical information needs into powerful, custom AI Briefer templates within Gong. You are a strategic partner who understands how to mine conversational data for specific insights and structure those insights into clear, actionable summaries for any audience.2. Core Objective: Your primary objective is to empower an entire organization to leverage its conversational intelligence. You will guide users through a consultative process to create, test, and refine a suite of custom Gon

757

12 days ago

Aravind ChelliahCommunity Newbie

Gong Scorecard - Opportunity Field Update Question

Hello Community members, Wanted to seek some advice on how to manage the score card updates in Opportunity. We are running short of fields in opportunity object in SFDC. As part of our scorecards updates from Gong to Salesforce we need 50-60 fields created in Salesforce. However we are not in the luxury of creating so many fields. Was wondering how others are handing this situation Is there a way to push them to Gong Related Opportunity fields ? or any other innovative Solution Advice here is appreciated.

272

15 days ago

Nicole GleasonNew Participant

COACHING

Scorecard Frequncy

I would love to hear from others how frequently you are having frontline managers complete scorecards for sales reps. Thank you!

162

1 day ago

DLNATLEnthusiast

Gong --> ChatGPT --> SFDC Integration

8469

2 days ago

Dan BeharNew Participant

DATA IN GONG

How to best notify AEs and SDRs when there's high digital interactions on emails?

182

meddpicc playbook ideas for programming

Ryan PortnerNew Participant

Sales Enablement

I am working with my sales ops partner to build MEDDPICC programming, specifically diving into qualitative data and inititiave board tracking. What are some ways you all have successfully done this?

501

Aravind ChelliahCommunity Newbie

Gong Scorecard - Opportunity Field Update Question

272

15 days ago

Kerry HeilskovEnthusiast

CONFIGURING GONG

Gong for Salesforce - help with Salesforce changes

Gong community,Is anyone else having issues getting Gong Anywhere to work in Salesforce after Salesforce made changes to how connected apps can connect?https://help.gong.io/docs/troubleshooting-setup Our Salesforce team made the necessary changes, but we are getting an error when trying to edit a SF field. Any help or advice would be appreciated - thank you!

16 days ago

Ana FloresNew Participant

DATA IN GONG

Custom Reports on types of communication

Gong Deal Boards/AnalyticsI'm working on a project to improve our sales process and I'm looking for some insights and best practices from the community.I need an automated way to identify deal ratios of emails to calls. This would help us spot and address potential inefficiencies in our communication strategy.I've spent a lot of time reviewing Gong's dashboards, deal boards, and native metrics. From what I can tell, there isn't a simple, out-of-the-box solution to calculate this ratio by combining email data and call data from Gong directly within the Gong platform.My Proposed Solution:My current plan involves using Salesforce as the central hub to perform the calculation, and then importing that data into Gong. Here's my step-by-step approach:In Salesforce create custom fields on the Opportunity object to track Email Count and Call Count, updating them with Salesforce Flows. I'll map this new Communication Ratio custom field from Salesforce into Gong. I'll use this new metric to buil

403

SHARE REVENUE HACKS & TIPS

Ke FengCommunity Newbie

slide usage tracking & reporting

Hi Gong community, I have a question related to slide usage tracking. I’ve explored a few ways but they don’t work very effectively. Use “smart tracker” - it doesn’t capture slide titles, only voices Use slide titles filter to search - it only captures some words in the title, not all. Sometimes it works and sometimes it doesn’t Someone in the community suggested to ask Sales to read out the title and have smart tracker tracks it, but I don’t think that will work on our end. Any suggestions on how to track slide usage effectively? Thank you!

459

Record a call with the Gong assistant externally hosted meeting

Niall SmithNew Participant

CONFIGURING GONG

Hi, I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users. Tried forwarding the meeting email invite I received to the Gong assistant. As far as I can tell nothing happened. There was no achnowledgement or response of any kind. Tried adding the assistant as a participant to the meeing via editing the Gmail calendar entry, adding the Gong assistant

1441

Viewing Calendar Activity Heirarchy

Lance LewNew Participant

CONFIGURING GONG

Good Morning. So i’ve built out the hierarchy for my team but at the Activity Level, My Head of Sales ONLY sees Calendar Activity for his direct reports. Is there not a way to show not only his direct reports, but also their direct reports?