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Gong Program Managers (Gong customers only)

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What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to? Share your thoughts or best tactical pieces of advice in the comments below!

What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization? Share it in the comments below and tell us how it helps!

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Mandy MillerCommunity Newbie
Tracking Slide Titles/Usage in Gong for Storytelling & Positioning Initiatives

Hi Everyone --We're rolling out a strategic initiative focused on tracking the adoption of specific storytelling and positioning content in sales calls. The goal is to measure how often certain slides are being used across deals (e.g., tracked as a % of deals) and ultimately correlate that usage to deal outcomes (win rates, velocity, etc.). I know Gong Trackers are designed for keyword/phrase detection, but has anyone successfully used them to track slide titles or specific content usage within shared decks or screen shares? Or is there another method/tool within Gong you've used to achieve this kind of tracking and reporting? Would love to hear how others have approached this—especially if you're tying content usage to pipeline performance or rep adoption metrics. Thanks in advance!

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Molly Kipnis
Molly KipnisCommunity Manager
What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization? Share it in the comments below and tell us how it helps!

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Molly Kipnis
Molly KipnisCommunity Manager
What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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Kellie Petruzzelli
Kellie PetruzzelliGongster
Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here ! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices. Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having. To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manager)

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Molly Kipnis
Molly KipnisCommunity Manager
How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to? Share your thoughts or best tactical pieces of advice in the comments below!

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Chiara GianolaCommunity Newbie
Analysis of big amount of calls

Hello community! I'm looking into using Gong to analyze a high volume of calls to understand trends and gather actionable information and insights. For example, one use case would be to understand the most common objections from one specific team over the course of the last 3 months. Is there a way to do this with Gong? Looking forward to hearing from you. Chiara

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Daisy DoolNew Participant
Gong for Professional Services Teams

For those with Professional Services teams using Gong, how are you leveraging it? Are you tracking specific call insights, using it for coaching, or something else entirely? Would love to hear how it's adding value!

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Marybeth Rozell
Marybeth RozellCommunity Newbie
What is one takeaway you’re hoping to gain from the Program Manager Launch Certification?

Being new to Gong I want to understand as much as possible about the roll-out and future potential to ensure we are optimizing the use of the tool and the insights it provides.

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Ciaran BehanCommunity Newbie
Gong and Microsoft Bookings

Hi all, I am looking to add gong to meetings that are sceduled via Microsoft bookings but struggling, has anyone found a workaround or solution to this?

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Andrea CantrellCommunity Manager
🚀 Introducing the Program Manager Certification Networking Group in Matcha! 🚀

If you're here, you're already navigating the world of Gong as a Program Manager—now, take it a step further! Whether you're preparing for the Program Manager Launch Certification exam or looking to exchange tips with peers, this networking group is here to connect you with others who share your goals. ✅ Get matched with peers who are at a similar stage in their journey✅ Swap best practices and pro tips to maximize Gong’s impact✅ Find a study buddy to prep for the certification exam together This is your space to connect, collaborate, and level up your expertise—together. See you inside!

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Molly Kipnis
Molly KipnisCommunity Manager
What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

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Lex Faughnan
Lex FaughnanCommunity Newbie
Starting the Program Manager Certification!

What is your goal in becoming Launch certified? I am a self-appointed Gong expert and would love to make it official. I would also love the opportunity to collaborate and share best practices with those who are in similiar positions within media, marketing, or advertising orgs (non-Gong ICP 😁).

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Rachelle BeaudoinCommunity Newbie
Certification Questions!

What is at least one thing you want to learn while completing the Program Manager Launch Certification Study Guide? I want to gain a deeper understanding of how to effectively optimize the Gong platform to drive team adoption and achieve measurable business outcomes. Specifically, I aim to learn best practices for managing successful program launches and overcoming potential challenges for my team. What is your goal in becoming Launch certified? My primary goal in becoming Launch certified is to enhance my ability to support my team and organization in leveraging Gong’s capabilities to their fullest potential. I want to establish myself as a trusted resource in ensuring smooth processes and driving long-term success with Gong.

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Kellie Petruzzelli
Kellie PetruzzelliGongster
Program Manager Launch Certification: What Did You Learn?

(Hi! You’ve reached a topic specifically for folks who are working to complete the Program Manager Launch Certification Study Guide. If you’re a Gong Program Manager and would like to learn more about getting certified, please click here!) Between what you’ve learned in the Gong Academy as part of your certification prep work and the practical knowledge you’ve picked up while onboarding and implementing Gong at your organization, we know your brains must be bursting with invaluable Gong knowledge. So, this brings us to your final Community assignment for the Launch Certification Study Guide. Please share your answer to one (or both of) the following questions: What is the most important thing you learned while completing the study guide? What is your #1 piece of advice for a new Program Manager who is implementing Gong? Thanks for taking the time to not only share with us here at Gong what you found valuable while completing the study guide, but also for sharing your knowledge and wisd

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Daniel SzalocziNew Participant
Salesforce sync - From task to event

Hi hive minds, I recently connected Gong with SalesForce and I realized a bit late that the whole export of meetings and calls were exported as tasks and not events. Now I changed the settings, but I am left with appr. 200 records in Salesforce protocolled as tasks. Do you have any best use cases how to modify them to events? Or this happens then automatically with the sync? Thank you for any feedbacks on this, Daniel

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Alisa GoldschmidtCommunity Newbie
Multiple currency issue with Gong Forecast

Hoping the hive mind can help me since I’m not getting a lot of response from Gong Support! We are having an issue with deal boards/forecasts converting deal amounts incorrectly. We have multiple currencies turned on, and the personal currency of the integration user matches our corporate currency. Yes the conversions are wrong. This is an urgent issue so please let me know know if you’ve run into the same problem and come up with a solution. Thanks.

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Darren OharaCommunity Newbie
Salesforce Revenue Intelligence with Gong

Hi there, I am currently working with my internal teams to roll out Gong to our wider organization and one of the teams we will be working with in the future uses Salesforce Revenue Intelligence. So, I wanted to see if there is anyone out there that uses both Gong and Salesforce Revenue Intelligence in their organization and what their experience was working with both in combination. Thanks in advance! Darren

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Alisa GoldschmidtCommunity Newbie
Business number for UAE?

I am setting up my users with Gong Connect (with Engage) and one of my users is located in United Arab Emirates. However, there are no business numbers available for that country code (971). Is that coming or do I just have to pick another country?

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lburton
lburtonCommunity Newbie
What's your best advice to launch Smart Trackers?

We are 9 months into our implementation and feel it's time to setup smart trackers.

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Courtney_Mirakl
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Angela NusserNew Participant
What is your number one (1) pain point Gong will help you solve?

We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of. The feedback becomes objective vs. subjective. What are your thoughts?

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Partnerships Pete
Partnerships PeteCommunity Newbie
Stakeholder Buy-in "3 step"

I’ve found the best method for getting stakeholder buy-in is the following 3-step process: 1 - Overcome common rep objections Share Gong’s value in initial communications including- call transcripts alleviate traditional note taking prep your next call from Gong’s record of prospect’s main questions Gong tracks every action item for complete follow-up Reps can listen to calls from top reps to learn what good sounds like 2 - Have executive leadership bridge the gap Work with an executive leader commit to the following 3 items in the first 30 days- record and share a Loom video about goals with Gong and how it can help reps and managers attend team meetings to voice support share proof (we’ve been lucky that leaders have used Gong in the past and shared those experiences) 3 - Author a living document with the A-team (tech admin, champions, FLM, exec) - We’ve called this document a Joint Success Plan (JSP) in the past. The JSP that acts as a collection point of mutually agreed upon - Busi

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Jennifer Shockley-DanielsCommunity Newbie
Slide Title Filter Question

When using a pitch deck filter, one of the options under the slide titles says • Don’t contain the term • Contain the term, and are shown for this long Does anyone know if the option “Don’t contain the term” refers to the titles of the slides not being mentioned but are shown? What is it referencing?

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Molly Kipnis
Will Hayes
Will HayesHigh roller
What Happened to Gong Assists?

I understand Gong Assists has turned into Gong Engage. However, what happened to the Assists where Gong suggested reaching out to a contact? In the S1 E2 of How Visioneers Use Gong, the guest talks about starting his day in Gong Assists to see what’s going on. Is this no longer a capability?

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Will Hayes
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Mar RyanCommunity Newbie
Year 3- Scaling back to focus on increasing adoption

We attempted to expand usage across the world in year 2 of our Gong journey but found it was wildly more difficult than we anticipated based on our successful pilot in North America. We decided to scale back this year to focus on creating deeper value in North America and use those wins to re-approach our adoption in other regions. To start, we’ll increase our usage of Gong for coaching around discovery and sales methodology.

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Will Hayes
Will HayesHigh roller
Delete Recordings where Customer Doesn't Attend

Hey Gong Community! Is there a way to easily find all calls that the customer doesn’t end up attending, so that I can delete them? Or better yet, is there a way to have them automatically deleted? I’ve found some calls where our reps are on the line for ten minutes talking to each other, and then the call ends because the customer never showed up. We don’t want to have those calls as it affects our overall call data.

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Will Hayes

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Share best practices with other Gong Program Managers. We share the same goals and challenges so let’s connect!

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