Question

CSM Rollout KPIs

  • 9 November 2022
  • 2 replies
  • 46 views

Userlevel 2
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hello! 

my CSM enablement manager is looking to offer 2 KPIs for her pilot group of customer success managers. anyone have ones that they thought were super effective?! 


2 replies

Userlevel 6
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Hi @Ryan Elizabeth Portner! Great question. Tagging in some fellow Enablement folks below in case they have any tips to share: 

@Viktorija @Ian Gwynne @Anastasia Geisler @Jeremy Park @Jeremiah McNichols @Alli Bloj @rqureshi @Sofia Pardo @Zee Solmaz @Serra @David Parsons @Krystal Petrovskis — Anyone have any good examples of KPIs for pilot Gong CSMs? 

Userlevel 6
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Adding in @Isabella Grandchamp @John Machak and @Delila House 😊

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