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Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

11 hours ago

Peter TightCommunity Newbie

asked in COACHING

How to track filler words by team member over time?

Some feedback I got during my performance review was to try to cut back on filler words in my customer calls. I’d love to use Gong to track my progress on the journey to stop using filler words and also to attach some metrics to work against. Has anyone tried to do this in the past? I figure someone probably has a great report/tracker search string I could rip off rather than reinventing the wheel. In my mind I’d have two views: Team view: Name on the Y axis and volume of filler words on the X axis Individual view: Different filler words on the Y axis and the count (or better yet, the percentage of total words) on the X axisThank you!!

16 hours ago

Russell KoontzCommunity Newbie

asked in DEALS

Deal Board without Opportunity or Closing Date in Salesforce

Good morning, I’m new to Gong, and working my way through the training resources. I love the Deal-Board insights, but I’m trying to find a way to customize it to show new-business prospects, that don’t have an associated opportunity or closing date in Salesforce. Does anyone have experience with this, or will I need to force a “dummy” field in Salesforce in order to have it show in the Gong Deals?Thanks for your help.

1 day ago

Ryan Austin

asked in GONG RECORDINGS

Screen Sharing Gong Recordings in Teams

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end. We tried some audio troubleshooting within Teams, but to no avail. Has anyone else had this happen, and if so, what was the solution to correct it? Thanks much! --Ryan Austin

2 days ago

AustinNew Participant

asked in GONG RECORDINGS

James SalayNew Participant

asked in DEALS

Power and HubSpot

How does Gong determine whether or not the contact has “Power” I only see user created fields inside of HubSpot and no way to point them to that field.

10 days ago

Ayumi MasubuchiCommunity Newbie

asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

11 days ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

JOIN US FOR OUR NEXT MEETUP: Extracting Gong Data, a technical deep dive with a Snowflake focus

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you! (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong. Whether you are a frequent CSV exporter, or you are building out a Snowflake instance with Gong data, this meetup is for you. Topics: I will show practical examples and discuss the pros and cons of the many ways to extract data. (CSV, Gong for Salesforce, Gong API, Fivetran) @Or Farber from Gong will go deep dive on an exciting new Gong feature that automatically pushes data from Gong to Snowflake REGISTER HERE https://gong-io.commsor.com/e/2-7-visioneer-community-meetup-for-data-in-gong Want to get a cool Gong hoodie to keep you warm this winter? Earn a Gong hoodie for sharing your data extraction story! Reach out to me if interested. Consider: If the Gong API is new to you, review our past meetup: The

11 days ago

Russell KoontzCommunity Newbie

asked in DATA IN GONG

Micro Insights for Email Marketing

Good morning, all. I’m relatively new to gong, and our company is heavy on email marketing, especially in the early stages. I wanted to see if anyone could help me understand where to find insights into our emails based on subject line, length of email, keywords, etc., so we can create reporting around what is working and what isn’t. Thank you for your help.

15 days ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Data in Gong Meetup: Beginners Guide To The Gong API

Thanks so much for joining our Beginners Guide To The Gong API Meetup. It was exciting to have such an engaged group ready to get using the Gong API. If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data. Resources: We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording to see more, or lo

15 days ago

Deeksha GuptaNew Participant

asked in GONG RECORDINGS

Need to download recordings more than 100

Hi Team,I have been asked to download the actual Transcripts records as well as the audio and video Recordings created between a date range.The documentation https://gong.app.gong.io/settings/api/documentation#post-/v2/calls/transcript gives us info on how to retrieve transcripts and recordings, but to download each recording we will have to click the url one by one ,we have 500+ recordings and its really difficult to download the recordings this way, can you please tell if there is a automated way to download all call recordings within a date range.

17 days ago

John MachakEnthusiast

asked in COACHING

Using Initiatives Boards

How long does it take for data to populate once you’ve added trackers to an initiatives board?

17 days ago

Katie McAlickNew Participant

asked in DATA IN GONG

Downloading Transcript Data from Trackers

I am not sure if this is an available feature and I am just missing it, but is there a way to download transcripts from calls that only feature specific types of data? For instance, I am trying to download transcript data from calls where a specific competitor was mentioned. Is that something that can be done through a Tracker, Stream, etc.? Thank you in advance!

19 days ago

Ryan LalkakaCommunity Newbie

asked in GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

24 days ago

Lauren SheppardGongster

asked in SHARE REVENUE HACKS & TIPS

POLL: What's your favorite kind of content from Gong? 📊📖

Help us curate the best content for you and your team.

24 days ago

Lauren SheppardGongster

asked in SHARE REVENUE HACKS & TIPS

POLL: Sales leaders, what's keeping you up at night? 🦉👀

24 days ago

David WiggsNew Participant

asked in EXECUTIVES

Track manager comments not made on calls (close lost)

Hello Working our close lost pipeline, I’m inspecting a deal and adding comments. Because these comments and dialogue are not made on a call--I can’t easily see a roll up of coaching conversations related to a close lost deal (unless) I find the call in the 12 month history timeline and attach the comment to the call. What about when there IS no call? No show’d a demo, all calls were no answer. Appreciate your help

24 days ago

Michael LuCommunity Newbie

asked in INTEGRATIONS

Prevent private conversations from importing into SFDC?

In Gong’s Salesforce integration settings, you can filter the Gong calls that are exported to Salesforce. However, the “Is Private?” flag is NOT available in the list of filters.FEATURE REQUEST: Please allow private calls to be filtered out of calls exported to Salesforce.QUESTION: Any workarounds? I’ve implemented a Salesforce validation rule that prevents Gong Conversation records from being created in Salesforce if the Is Private flag is set to true. That generally works, but it may cause problems if Gong sends a batch of records over to Salesforce and one (or more) call records are private (the other non-offending records would also fail due to rollback of the entire batch).

24 days ago

Giuseppe MastroianniNew Participant

asked in GONG RECORDINGS

Is it possible to download all calls transcripts in a Word/XLS format?

Hello everyone,I would like to know if there is a way to export all the calls’ transcript and notes stored in Gong to a Word or Excel files.

24 days ago

Darren OharaCommunity Newbie

posted in Gong Program Managers (Gong customers only)

Salesforce Revenue Intelligence with Gong

Hi there,I am currently working with my internal teams to roll out Gong to our wider organization and one of the teams we will be working with in the future uses Salesforce Revenue Intelligence. So, I wanted to see if there is anyone out there that uses both Gong and Salesforce Revenue Intelligence in their organization and what their experience was working with both in combination.Thanks in advance!Darren

29 days ago

Brett ShortsNew Participant

asked in INTEGRATIONS

Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

29 days ago

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