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Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to? Share your thoughts or best tactical pieces of advice in the comments below!

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Kellie Petruzzelli
Kellie PetruzzelliGongster
posted in Gong Program Managers (Gong customers only)
Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here ! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices. Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having. To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manager)

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Jerry PattersonNew Participant
asked in GONG RECORDINGS
Google Drive Error During Upload

I wanted to try uploading recordings via Google drive, but when authorizing, I noticed a checkbox allowing access right before hitting connect. I left it unchecked by mistake, and now I get an error when attempting to access Google drive through Gong. Is there some way to reset the authorization, so I can probably give access, or am I cooked for all eternity?

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Andrea CantrellCommunity Manager
posted in GONG EDUCATION & TRAINING
The Frontline Manager Foundation Certification is here!

We’re excited to announce the launch of the Frontline Manager Foundation Certification — designed to help sales and customer success managers sharpen their coaching skills and drive meaningful team growth using Gong Foundation. This certification is perfect for frontline leaders looking to build a scalable coaching strategy grounded in data and aligned to business outcomes. Here’s what the certification covers: 🔍 Coaching with data: Learn how to uncover trends, spot coaching moments, and take strategic action 💬 Delivering feedback: Explore frameworks for asynchronous feedback and live coaching conversations 📈 Driving performance: Master Gong’s foundational features to build consistency and confidence across your team 📅 Building a coaching cadence: Set up a repeatable coaching motion that fuels long-term success This is the first in a series of certifications built specifically for frontline managers. 👉 Want us to keep you posted as new certifications drop? Get on the list! Ready t

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Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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Cierra Steiner
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Andrea CantrellCommunity Manager
posted in Frontline Managers
Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here ! Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices. Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers. To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions: Which frontline manager certification are you working on? What do you

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Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization? Share it in the comments below and tell us how it helps!

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Michael SchallingerNew Participant
asked in INTEGRATIONS
HubSpot Calling / Telephony - Caller Role Reversal Issue

Hey all, Wondering if anyone else is utilizing HubSpot Calling and is running into the following issue and may have found a solution? In HubSpot Calling, the call initiator is always Speaker 1 (Stereo Left), so depending on outbound/inbound it is our company employee, or a prospect/customer respectively. The Gong telephony integration setting needs to be set for the company employee to be either Stereo Left or Right. In our case we currently have it set to Stereo Left, and thus on all inbound calls, the roles on the transcripts are reversed, i.e. the transcript says our employee is speaking, but it’s actually the customer. This messes up all the call statistics of talk ratio, patience, etc. as well as trackers that are set to only track mentions by prospects. No solution currently seems to exists from Gong or HubSpot support.

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Sara2025Community Newbie
asked in Gong Program Managers (Gong customers only)
My goals 2025

I’m becoming Gong Program Manager certified for skill enhancement, career advancement, improved program outcomes, professional credibility, and networking opportunities.

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Todd Morgan
Todd MorganCommunity Newbie
asked in COACHING
Notifications for Scorecards

Hi all! We’ve recently just set up scorecards for our teams. It would appear though that when a scorecard is completed, notifications are sent to a number of people. I can’t find anywhere to configure this so it just goes to the team leader and the call owner, for instance?

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Mandy MillerCommunity Newbie
asked in Gong Program Managers (Gong customers only)
Tracking Slide Titles/Usage in Gong for Storytelling & Positioning Initiatives

Hi Everyone --We're rolling out a strategic initiative focused on tracking the adoption of specific storytelling and positioning content in sales calls. The goal is to measure how often certain slides are being used across deals (e.g., tracked as a % of deals) and ultimately correlate that usage to deal outcomes (win rates, velocity, etc.). I know Gong Trackers are designed for keyword/phrase detection, but has anyone successfully used them to track slide titles or specific content usage within shared decks or screen shares? Or is there another method/tool within Gong you've used to achieve this kind of tracking and reporting? Would love to hear how others have approached this—especially if you're tying content usage to pipeline performance or rep adoption metrics. Thanks in advance!

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John MachakEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Account AI Prompts?

We are starting to mine our internal calls and emails to personalize some of our outreach to similar companies of current clients and closed-lost opportunities and are starting to scratch the surface with our Account AI summaries. Questions for the community - what prompts have you seen as most successful for similar initiatives that you may be trying within your own organizations? Have you seen more success in mining data from long-term existing relationships or from more recent wins and losses?

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Nick CraigNew Participant
asked in INTEGRATIONS
Google Drive Connector for Transcripts

Hi - Is there any capabilities to have an automatic drop of new call transcripts for a specific account into a google drive? Ia m building some custom GPTs that I want to train off of these.

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Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account. The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

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Molly Kipnis
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Charlie DayNew Participant
asked in INTEGRATIONS
Update API Permissions

Hi, I’m wondering how I can update my API permissions for a Gong Collective Integration? Right now, it’s just disabled in the UI.

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Molly Kipnis
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Brett ShortsNew Participant
asked in INTEGRATIONS
Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

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Molly Kipnis
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DeVon GardnerNew Participant
asked in INTEGRATIONS
Gong Notes and Hubspot Integration

Hi all, I’ve activated the export to HubSpot where I should have meeting invites, conference calls and telephony system calls going to HubSpot. I’ve been looking for the “meetings” and “call” objects in HubSpot but couldn’t find it. Can anyone direct as to where to go to find this info? Thanks!

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Molly Kipnis
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Matt HandsEnthusiast
asked in CONFIGURING GONG
Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

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Alexis ScruggsCommunity Newbie
asked in GONG RECORDINGS
Did the option to "Share Call" while it's analyzing disappear?

As of late last week there was an option to “Share Call” while it was still analyzing. This helped cut down on the time waiting for the call to be fully ready to share so we could get notes out to customers. It looks like, as of today, that option is no longer available? When did that change and why?

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Mangesh BhapkarNew Participant
asked in Developers
Rest API : Fetch upcoming calls in gong via Rest API ?

Is there is way to pull upcoming calls in gong via Rest API , we have tried using existing end point Request : https://api.gong.io/v2/calls?fromDateTime=2025-04-18T02:00:00-05:00&toDateTime=2025-07-09T00:00:00-00:00 response : { "requestId": "6k5xwbtvlzlo7sqpc9", "errors": [ "No calls found corresponding to the provided filters" ] }

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Molly Kipnis
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keithCommunity Newbie
asked in GONG RECORDINGS
How to disable AI analysis of calls

AI is great and all, but I need to be able to record calls without an AI agent trying to interpret the call. Is there any way to disable ALL AI access to my call recordings?

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Molly Kipnis
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Nishanth BharadwajCommunity Newbie
asked in DATA IN GONG
API: Querying by "Account name" in the API call

HI all, PROBLEM: I don’t see an option to query using “Account name” in the API (the way we can filter on the Gong interface) BACKGROUND: I’m trying to return the transcripts during a specific period AND by specific account using the Gong API. However, I don’t see the option to query based on Account name in the API. I’m using a ‘hacky’ solution to get it but would love clarity on if it’s an option to use Account name. CURRENT WORKFLOW: I’m using both the /v2/calls/transcript and /v2/calls/extensive to return all the associated information and then parsing the email domain name as a proxy to indicate which account it is. i.e. if I’m looking for transcripts associated with Account name: XYZ, I will use both /transcript and /extensive calls and identify it based on if the “xyz.com” is in the email from the “parties” section of the response e.g. below: "parties": [ { "id": "xxxxxxx", "emailAddress": "jsmith@xyz.com", "name": "John Smith", "title": "Manager", "speakerId": "xxxxxx", "affili

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Marissa CouncilNew Participant
asked in ONBOARDING
Badging Tiered System for Gong Adoption

Hello! We just launched Gong and we are in month one at my company. We are working to build a leveling of adoption, kind of like badging to drive adoption. We are looking at using the metrics of calls recorded, spotlights viewed, and days logged in as the factors and then communicating that achieving these will get you a certain level of recognition in the first three months. Level 1 - Early Adopter- Go(ng) Getter x amount of spotlights viewed x calls recorded x days logged in Level 2- Core User - Gong Champion x amount of spotlights viewed x calls recorded x days logged in Level 3 Power User - Gong Guru x amount of spotlights viewed x calls recorded x days logged in Has anyone ran a program like this at launch before? Any learnings or tips from Gong on these metrics or levels?

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Dana ChungGongster
posted in GONG EDUCATION & TRAINING
NEW Quick Engage Workflow Videos!

Want to learn Engage but low on time? Enter Click-by-click videos! These 1-2 minute videos show you step-by-step how to execute commonly used Engage workflows. The Common Engage Workflows PDF has links to all 9 videos, or, visit the videos directly with the below links: How to add to flow from people view How to add to flow from accounts view How to add to flow from Salesforce How to create saved filters from people view How to create saved filters from accounts view How to execute email tasks from to-dos page How to execute call tasks from to-dos page How to use templates and blocks from Gmail How to view digital interactions Interested in other topics for a Click-by-click video? Drop it in the comments! 👇

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Randon BaileyNew Participant
asked in DATA IN GONG
Heat Chart?

Outreach had a feature that showed a heatmap of the best times to reach people. Does Gong offer something similar? I'm looking to find the most effective times to make calls.

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Molly Kipnis

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Noga Aloni
7 months ago

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