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Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Our Visioneers’ gift to you: 20+ Real-Life Examples of Gong’s AI to Inspire Your 2025 🎁

AI is undeniably transforming the way we work, and this year, we're excited to share a collection of real-world examples of how Gong's AI is simplifying workflows and driving change in your organizations—straight from Visioneers like you. In this PDF, you’ll find a curated collection of tactical use cases and success stories that demonstrate exactly how Gong’s AI is driving impact — from retaining and expanding accounts, boosting productivity, generating new business, and so much more.  Think of this as your ultimate playbook for leveraging Gong’s AI across Sales, Customer Success, Marketing, RevOps, Enablement, and beyond. It’s a guide to transforming your revenue strategies and making your workflows more efficient and impactful. These stories not only inspire us, but also help shape the future for Visioneers everywhere. We hope these Gong AI use cases empower you to achieve success in your own roles and organizations!  Thank you for being such an essential part of the Gong Visioneer

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Molly Kipnis
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Joe BarrowHigh roller
asked in Frontline Managers
Restrict Smart Tracker Email notifications to just my team

Hi All - I created a smart tracker for a specific item that my team deals with.   I am now getting emails from Gong with notifications from the smart tracker that are from other sales teams within our company.  I have looked around at the settings and I can’t seem to find a way to restrict the smart tracker to only identifying people from my team.   Is that possible?   Thanks, Joe

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Caroline Johnson MemoloCommunity Newbie
asked in CONFIGURING GONG
Sharing Links to Flows and Templates

Since migrating to Gong Engage, we’re running into an issue where we can’t generate a link directly to a Flow or Template; it seems we can only make these Flows and Templates “company-wide” within the Gong platform. When we’re trying to direct people to specific Flows and Templates, right now it seems that we have to give them keywords to search and they have to find what they need that way; this seems incredibly inefficient.Does anyone know if it’s possible to generate links to specific Flows and Templates?

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Sarah BramhallNew Participant
asked in DATA IN GONG
Reporting on talk ratios for multiple attendees

I'm trying to determine, for all calls hosted by a CSM, what % of time the host spoke (in this case, the CSM) spoke vs. what % of time a specific attendee (the account director) spoke.I was able to create filters to search for the calls in question, but I am not seeing a way (other than clicking in to each individual call) to access this info. The best I've got so far is subtracting the "Host time spoken" from "Bazaarvoice Time Spoken" in the call download spreadsheet. But that doesn't take in to account that there may have been other company attendees on the call… Does anyone have any ideas?

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Andrea CantrellCommunity Manager
published in Gong Program Managers (Gong customers only)
🚀 Introducing the Program Manager Certification Networking Group in Matcha! 🚀

If you're here, you're already navigating the world of Gong as a Program Manager—now, take it a step further! Whether you're preparing for the Program Manager Launch Certification exam or looking to exchange tips with peers, this networking group is here to connect you with others who share your goals.✅ Get matched with peers who are at a similar stage in their journey✅ Swap best practices and pro tips to maximize Gong’s impact✅ Find a study buddy to prep for the certification exam togetherThis is your space to connect, collaborate, and level up your expertise—together. See you inside!

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Will Leu
Will LeuGongster
posted in ONBOARDING
🚀 New Getting Started Training for AEs, SDRs, CSMs, and FLMs! 🚀

 Onboarding your team into Gong just got easier! Our new Getting Started learning paths are designed to help your AEs, SDRs, CSMs, and FLMs quickly ramp up and start driving impact from day one. ✅ Role-Specific Training – Tailored paths for each role to ensure relevant and actionable learning.✅ Faster Onboarding – Get your team up to speed quickly with structured, easy-to-follow content.✅ Maximize Gong’s Value – Equip your team with the skills to uncover insights, improve execution, and drive better outcomes. 💡 Ready to get started? Click on any of the hyperlinks below: (right-click to open in a new tab) https://academy.gong.io/learn/learning-path/gong-getting-started-ae https://academy.gong.io/learn/learning-path/gong-getting-started-sdr https://academy.gong.io/learn/learning-path/gong-getting-started-csm https://academy.gong.io/learn/learning-path/gong-getting-started-flm  p.s. As part of the Customer Education roadmap, we will continue to build out thes

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Andrea WunderlichCommunity Newbie
asked in INTEGRATIONS
Interact w/ Gong API via custom GPT

Does anyone know of plans for Gong to release a custom GPT to make it easier to interact with the Gong API?  Use case: I want to pull large quantities of call transcripts to search for competitive mentions (not possible in the Gong UI today to my knowledge) and have GPT analyze themes/trends as well as create sales enablement materials to support my compete program. 

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John Shelburne
John ShelburneCommunity Newbie
asked in INTEGRATIONS
Gong and Microsoft Teams

Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

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Dana ChungGongster
posted in GONG EDUCATION & TRAINING
I’m a manager – how do I get the most out of Gong Engage?

 👋 Sales managers, ever wondered what you should be doing to maximize the value of Gong Engage? Our newly released Engage Manager Guide focuses on how you can leverage Engage to help your reps succeed! Whether you’ve been using Engage for a while or are about to launch Engage, this course has valuable guidance for you. Key questions this course addresses include: What can I do to ensure a successful launch and adoption of Engage? What is my team’s level of engagement?  How can I evaluate the effectiveness of my team’s outreach? How are my team’s flows performing?  Who are my top performers and what are they doing differently? Go ahead and jump right in! ✨➡️ Start course

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Kellie Petruzzelli
Kellie PetruzzelliGongster
posted in Gong Program Managers (Gong customers only)
Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

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Sophia Udell-LaMielleGongster
published in GONG EDUCATION & TRAINING
New in Gong Academy: RevOps Learning Path!

RevOps pros, we know you’ve been looking for more content tailored to your role, so we built it! The Gong: Getting Started for RevOps learning path is here to help you build a strong foundation and learn how to drive impact with Gong.With several courses across two milestones, there’s something for everyone, whether you’re establishing key RevOps processes or optimizing how you use Gong. ✅ RevOps Foundation & Thought Leadership: Start with the fundamentals! Explore key concepts like Revenue Intelligence, AI readiness, operating models, metrics, and operating rhythms. This milestone sets you up for success before implementing an RI platform like Gong.✅ Achieving Outcomes with Gong: Learn how to leverage Gong data, gain visibility across revenue teams, and tackle key business initiatives. See how Gong’s CRO uses Gong and explore how top GTM teams drive productivity, predictability, and growth.And this is just the beginning! More RevOps content is on the way.📢 What other RevOps-relat

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Tim Halter
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Jim PolitteCommunity Newbie
asked in Sales Enablement
Can you revise an edited video recording?

I intended to delete the first few minutes of a meeting, but inadvertently deleted all but the first few minutes.  Is there a way to go back and retrieve the deleted video content?  

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Dean Lindsay
Dean LindsayCommunity Newbie
asked in INTEGRATIONS
Native interactive demo integrations with Gong

What interactive demo platforms does Gong have a native integration with?

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Dean Lindsay
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

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Guy VagoNew Participant
asked in INTEGRATIONS
Gong activity incorrectly assigned to an account

While customers and prospects are associated in SFDC under one account, partners are working on various opps in other accounts.When capturing calls with partners, It’s more important that the calls would be associated to the relevant account and opp discussed in the call.Manually associating the calls is what we’re doing now, but is there a better way?

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Molly Kipnis
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Julie StrubingerCommunity Newbie
asked in GONG RECORDINGS
How to turn off pre-call emails per customer?

I need to turn off the pre-call email that sends to a customer 10 mins before a call. I found this page: https://help.gong.io/docs/enable-pre-call-emails Can I do this as a non-admin and per customer?  I can’t find “company settings” does company mean per customer settings?Thanks!

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Josh ChieroNew Participant
asked in Sales Enablement
Exporting list of people who have opened an email

I’m looking to export a list of all contacts who’ve opened the first email in a particular flow in order to do a more curated outreach. I see you can filter the email status to opened to see these contacts, but I don’t see a way to easily export this list to go through. 

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Molly Kipnis
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Michael FNew Participant
asked in GONG RECORDINGS
Gong Notetaker leaves MS Teams Meeting before meeting ends

Hello,I have 2 team members that recently notetaker did not join the meeting, they had to invite it and during the meeting notetaker left. They verified that there was no drop in conversation when it left. I have viewed the settings and nothing has changed on our end.This started yesterday and is a cause for alarm as these meetings have important details that need to be recorded. Other issues in the past are not similar in the past community posts, so I am writing this up to see if there have been any changes on Gong’s side that we are not aware of or if this is an issue with Gong.

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Molly Kipnis
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Swivl ReflectCommunity Newbie
asked in Developers
Text expansion snippets and copying and pasting stopped working

I use Raycast for text expansion snippets in a number of applications, including when noting my tasks in Gong Engage (for clarity, these are not related to anything Gong calls snippets). One day a coworker said he can no longer copy and paste things from Salesforce to Gong. I checked and I cannot either. However, I can copy and paste it into a text file and then copy and paste it into Gong. My text expansion snippets from Raycast also stopped working in Gong, although they still work in Salesforce and every other application.  Being that the issues are only in the Gong windows (either the Gong Engage page or the Gong Sidebar) and no other applications, and being that it also began on the same day for a coworker who is also on a macbook air but in a separate location, I have to assume the issue comes from a change in Gong. Has anyone else experienced this or found a solution?  Thank you.  Edit: Sorry if this is in the wrong section. I couldn’t find a troubleshooting area. update: anothe

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Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

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Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
January 2025 Updates from the Visioneer Community

Happy January, Visioneers!I’m Molly, your Senior Community Manager here at Gong, and I’m excited to kick off 2025 with a few updates and some valuable resources to help you plan for a busy year ahead! Got 5 minutes? We’ve got an Amazon gift card for you!We’re excited to launch our very first annual Visioneer Community survey, and we’d love to hear from YOU! Your thoughts and ideas are what make this community so special, and we want to make sure we’re creating a space that’s as valuable, helpful, and fun as possible.It’ll only take 5 minutes—seriously, just 10 quick questions! And as a thank you for sharing your feedback, we’ll send you a $10 Amazon gift card.Take the survey here. 20+ Visioneer How-To Guides Powered by Gong’s AIFirst up, in case you missed it—back in December, we asked you to share how you’re incorporating Gong’s AI into your daily workflows. We were thrilled to hear from over 20 Visioneers who generously shared their best practices and tactical tips. Special thank you

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Chris Reiling
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JoannaCommunity Newbie
asked in CONFIGURING GONG
View upcoming calls button

hey,i have an issue with the View upcoming calls button. It suddenly stopped working for users with different roles, and we cannot find out what happened (on Monday worked perfectly, and yesterday not anymore).Now nothing happened when clicked.Have you experienced similar thing?

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Terrance JenkinsNew Participant
asked in DATA IN GONG
Post Call Email displays horizontal in a customer inbox

When using the Gong auto-generated recap email, the email displays horizontally in the customer's inbox instead of the intended vertical format. The email is sent from Gmail and is automatically logged to Salesforce via an API integration. This formatting issue may be due to either the email formatting within Gong, the Gmail client rendering, or a conflict in the way the email is processed through the API. The issue affects the visual appearance of the email, potentially causing a poor user experience for the recipient

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Molly Kipnis
Chris Reiling
Chris ReilingCommunity Newbie
asked in GONG RECORDINGS
Global Conversation topic summary

Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

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Chris Reiling
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