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Ryan PrescottCommunity Newbie
asked in Developers
Crm API uploading accounts

Hi there!I’ve been tasked with integrating our Zoho CRM with Gong to make the most of the account link feature. Using the documentation, I’ve successfully uploaded an Account entity via Postman using an LDJson file. When I check the request status via GET /v2/crm/requeststatus using my request ID, I get a response of "totalSuccessCount": 1.However, I can’t see the account in the Gong UI. Additionally, when I make the following API call:GET https://api.gong.io/v2/crm/entities?integrationId=XXXXXX&objectType=ACCOUNT and pass in the same objectID used in the LDJson file, the response contains a null object.Questions:Are there any configuration steps I might have missed that could prevent the account from appearing in the Gong UI? Are there debugging methods or logs available to trace why the account isn't visible? Is there a delay between a successful upload and when the account appears in the UI? Does Gong require any specific fields or data structures in the LDJson that could impact

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Molly Kipnis
15 hours ago
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Alexandra KynochNew Participant
asked in SHARE REVENUE HACKS & TIPS
Anyone using SmartTracker to learn about their customers' onboarding experience?

I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with. I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. Thanks in advance!Alex

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tooliodan
16 hours ago
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Meg BowieCommunity Newbie
asked in CONFIGURING GONG
Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

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Molly Kipnis
17 hours ago
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sudharaka-codimiteCommunity Newbie
asked in DATA IN GONG
Cursor has expired error

When using the calls API to retrieve the records, I received an error code 400 with the error stating ‘cursor has expired’. This happens sometimes and sometimes it doesn’t. What are the possibilities that cause the cursor to expire? Does it have a time limit? 

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Molly Kipnis
18 hours ago
Kellie Petruzzelli
Kellie PetruzzelliGongster
posted in Gong Program Managers (Gong customers only)
Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   Your first assignment for the Launch Certification Study Guide is to answer at least one of the following questi

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1 day ago
Kellie Petruzzelli
Kellie PetruzzelliGongster
posted in Gong Program Managers (Gong customers only)
Program Manager Launch Certification: What Did You Learn?

(Hi! You’ve reached a topic specifically for folks who are working to complete the Program Manager Launch Certification Study Guide. If you’re a Gong Program Manager and would like to learn more about getting certified, please click here!) Between what you’ve learned in the Gong Academy as part of your certification prep work and the practical knowledge you’ve picked up while onboarding and implementing Gong at your organization, we know your brains must be bursting with invaluable Gong knowledge. So, this brings us to your final Community assignment for the Launch Certification Study Guide. Please share your answer to one (or both of) the following questions:  What is the most important thing you learned while completing the study guide? What is your #1 piece of advice for a new Program Manager who is implementing Gong?  Thanks for taking the time to not only share with us here at Gong what you found valuable while completing the study guide, but also for sharing your knowledge and

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2 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Thank you (and congratulations to our winner!) for sharing your Gong Holid-AI-y success stories 👏

Thank you to everyone who helped spread the holid-AIy spirit by sharing your Gong AI success stories. Please join me in congratulating our lucky winner of a $500 Amazon gift card, ​@Gijs Bos! 🥳 I also want to give a HUGE shoutout to ​@Travis Chichester, ​@tooliodan, ​@John Machak, ​@Matt Gardner​​​@Leigh Oxley, ​@Rae Guimond, ​@Shahina, ​@Alexandra, ​@TLee McNabb, ​@Beatrice Dobre, ​@Rebecca, ​@Michelle Sanchez, ​@Bangi, ​@Kerry Heilskov, ​@Jason Dailey, ​@Chris Reiling, ​@jbrown2024, ​@Lenny Goh, and ​@Oliver Wood for taking the time to share their Gong AI wins. The Visioneer Community is a better, more helpful place because of you! 💜 And special thanks to ​@jane.menyo for her support and dedication to empowering our Visioneer Community. 💜 And, in case you missed it, please check out the awesome new library of tips and tricks from fellow Gong users like you! I hope you all have a very happy holiday season!

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4 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

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Kerry Heilskov
6 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Happy holid-AI-ys! Share your Gong AI success story for a chance to win $500!

This holiday season, we're celebrating all you’ve accomplished and the powerful ways you’ve leveraged Gong's AI to drive impact and simplify workflows at your organization. So we want to hear YOUR story! The first 20 people who share their Gong AI success stories in the thread below are guaranteed to win a Gong merch store gift card, and ONE lucky winner will get a $500 Amazon gift card. This contest is officially closed — but you can still share your tips and tricks with the Visioneer Community in the thread below!  Here’s how to participate:Share your story. Share a high-quality post or record a short, impactful video about how you’ve used Gong’s AI to streamline your processes and elevate results at your organization. (If you need inspo, check out these submissions from your fellow Visioneers from last year.) Vote for your favorites: From now until December 13, vote for your favorite stories by “liking” the replies in the thread. You can vote for as many stories as you like — the li

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7 days ago
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Selma AbdallaCommunity Newbie
asked in INTEGRATIONS
Configuering Gong into salesforce

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help 

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8 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

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8 days ago
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AustinNew Participant
asked in GONG RECORDINGS
Is there a way to watch recordings with the grid view?

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

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9 days ago
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Ryan LalkakaCommunity Newbie
asked in GONG RECORDINGS
How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack.  I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this? 

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9 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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Flora Amery
9 days ago
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lchambersCommunity Newbie
asked in DATA IN GONG
Pushing Historical Call Highlights from Gong to HubSpot

We recently switched to HubSpot a couple of weeks ago and noticed there’s no option in the Gong UI to push historical call details (like Call Brief, Key Points, and Next Steps) into our CRM.Has anyone ran across a scenario where they wanted that data and how did you go about getting that information added to Hubspot to actually be useful?Here’s what we’re looking for:Pulling historical highlights (Call Brief, Key Points, Next Steps) into HubSpot and mapping them to the right contacts, companies, or deals.

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14 days ago
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Christina HaleCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
Enablement for Pipeline and Forecasting

I adapted Gong’s BINGO card for conversation intelligence as part of our rollout enablement and went over really well with our users! I’m looking for something similarly fun & engaging for Deals. Has anyone had a fun and successful enablement rollout for Deals? What did you do? 

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15 days ago
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Conor SkipperNew Participant
asked in CONFIGURING GONG
Changing subject lines mid-flow

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

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Carly Lohnberg
16 days ago
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Tristan ReinhardCommunity Newbie
asked in CONFIGURING GONG
One manager- Two Teams

We are setting up our Forecast and we have one manager who oversees SMB and MM we’d like for these to be separate for multiple reasons as of now they are all under that managers team. Is there a way to create teams without having it roll up to a manager or another work around? Thank you for your help in advance!

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18 days ago
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kashyabNew Participant
asked in GETTING STARTED IN THE COMMUNITY
Can't get approval for Developer Account

I am writing this for help because my Gong Developer Account is not being approved or denied (processed). Me and my co-founder have filed applications but have heard nothing back from Gong. Could someone please help with this.

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18 days ago
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Katie McAlickNew Participant
asked in DATA IN GONG
Downloading Transcript Data from Trackers

I am not sure if this is an available feature and I am just missing it, but is there a way to download transcripts from calls that only feature specific types of data? For instance, I am trying to download transcript data from calls where a specific competitor was mentioned. Is that something that can be done through a Tracker, Stream, etc.? Thank you in advance!

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26 days ago
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Geert MerckaertNew Participant
asked in DATA IN GONG
Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself. 

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28 days ago
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Casey SailorNew Participant
asked in DATA IN GONG
How to see all the flows a person is in

Is there a report or way to see which flows a person is in.  I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.  

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Carly Lohnberg
29 days ago
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