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Lance LewNew Participant
asked in Sales Enablement
Building out a Question Library

Is there any way we can get Gong to see if they can capture for us every question we have been asked on a call?We want to build a matrix out of these questions (how many have been asked how many times) and make sure the reps are prepped to answer them.

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ThorbenNew Participant
asked in DATA IN GONG
Retrieve all calls by email address

For an internal assistant tool I am trying to retrieve all transcripts we have for specific people who I want to fetch by email address. I understand that get /v2/calls provides me with calls in a certain date range, and I could, in theory, then make a post /v2/calls/extensive to then go through the “parties” and then, based on the responses, go back to post /v2/calls/transcript to retrieve the transcript. But that seems like a lot of uncessary strain on the API. Is there a better way to get all IDs for all calls involving a person by email address?I checked the search and someone was trying something similar by Account, and that didn’t work. But yeah, maybe someone else has an idea?

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Kellie Petruzzelli
Kellie PetruzzelliGongster
posted in Gong Program Managers (Gong customers only)
Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

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Crystal Wong
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Sanketh KanuguCommunity Newbie
asked in Developers
What are objectsCrmIds in CRM API

1) I am trying to use the Get CRM objects (/v2/crm/entities) API. What is objectCrmsIds? and how do i find them. I am uploading a Contact CRM. “objectId” here is “objectCrmsIds” ??   After uploading Contact/Account CRM. where can i view these details in Gong UI? I assume “objectId” is record id. why GONG internally doesn’t assign a unique objectID? why should a user provide a unique id(ObjectId) when uploading data via CRM API?

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Sanketh KanuguCommunity Newbie
asked in Developers
How many records can we upload to CRM Objects API

I am using Upload CRM objects (/v2/crm/entities) to Upload Accounts & Contacts data. For that i need to create a LDJSON file.1) Need help in creating this LDJSON file. what should the extension of this file be? ndjson??. If possible can i get an example of how LDJSON looks2) In Accounts & Contact entities, “objectId” & “modifiedDate” are mandatory fields. Users must create the objectid? how does gong identify whether a record is being updated or newly added. Also how to avoid users giving wrong “modifiedDate”3)let's say i have 10000+ records to upload to “Contact”. can upload multiple dataFile of size 200MB each? or what is the approach you suggest?

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Brett GibsonCommunity Newbie
posted in Gong Program Managers (Gong customers only)
Restrict Line of Business to certain users

I’d like to restrict users to only see relevant Lines of Business.  Am i missing something or is this a feature request?Background - Account Executives who are forecasting Direct deals, we don’t want seeing all other lines of business (some thoughts like our Channel Overlay forecasting, Product groups)in some cases they wouldn’t be on the opportunity team - but would see a list of LOBs;  but in some they would be able to see the deals on a deal board,- but we want to keep forecasts independent 

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Kimberly MannNew Participant
posted in Developers
Flow building with GPTs

We’re encountering individuals who want to use GPTs to build Engage Flows. Is there any Gong plans to offer this kind of template building for Engage Flows? Exposing strategies to open source models like ChatGPT is not ideal and it would be great to keep it all in platform.

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Molly Kipnis
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James StaffordCommunity Newbie
asked in DATA IN GONG
Retrieve all transcripts by company

Hello community! I want to grab all of the transcripts for a particular company. Ideally, the company name that is found on the call page. Which value in the extensive data would I filter on? Thanks!

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Molly Kipnis
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John MachakEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Account AI Prompts?

We are starting to mine our internal calls and emails to personalize some of our outreach to similar companies of current clients and closed-lost opportunities and are starting to scratch the surface with our Account AI summaries.  Questions for the community - what prompts have you seen as most successful for similar initiatives that you may be trying within your own organizations?  Have you seen more success in mining data from long-term existing relationships or from more recent wins and losses?

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Molly Kipnis
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DylanBCommunity Newbie
asked in Developers
Download Recordings through /v2/calls/extensive

Previously the /v2/calls/extensive endpoint would send over a media key with access to S3 download urls, as shown here:https://app.gong.io/settings/api/documentation#post-/v2/calls/extensiveIt seems the ‘media’ portion of the response has been removed. Is it still possible to download media files through the API? EDIT: Solved my own question with ‘exposedFields’ param

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Molly Kipnis
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Matt TarryNew Participant
asked in DATA IN GONG
Getting Calls within a Stream via API

Is it possible to access calls aggregated via stream through the public API? I have a folder which contains a stream that aggregates several calls which are within my Company Library (they are not private). However, they are not showing up when I do an API request to get the calls in that folder. 

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Molly Kipnis
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DLNATLEnthusiast
asked in GONG RECORDINGS
How do you handle people with multiple email addresses?

I use person accounts in Salesforce.  I’ve found a few instances where the same person has multiple email addresses.  When it goes to match the conversation to the account, it does a good job of matching the conversation to the account based on email address.  But the conversations where they had used the alternate email on the calendar are not captured.  Has anyone found an elegant way to accommodate multiple email addresses to keep all a person’s conversation together?

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

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Andrea CantrellCommunity Manager
posted in Frontline Managers
Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

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Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)
How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

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Jerry PattersonNew Participant
asked in GONG RECORDINGS
Google Drive Error During Upload

I wanted to try uploading recordings via Google drive, but when authorizing, I noticed a checkbox allowing access right before hitting connect. I left it unchecked by mistake, and now I get an error when attempting to access Google drive through Gong.Is there some way to reset the authorization, so I can probably give access, or am I cooked for all eternity? 

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Andrea CantrellCommunity Manager
posted in GONG EDUCATION & TRAINING
The Frontline Manager Foundation Certification is here!

We’re excited to announce the launch of the Frontline Manager Foundation Certification — designed to help sales and customer success managers sharpen their coaching skills and drive meaningful team growth using Gong Foundation.This certification is perfect for frontline leaders looking to build a scalable coaching strategy grounded in data and aligned to business outcomes. Here’s what the certification covers:🔍 Coaching with data: Learn how to uncover trends, spot coaching moments, and take strategic action💬 Delivering feedback: Explore frameworks for asynchronous feedback and live coaching conversations📈 Driving performance: Master Gong’s foundational features to build consistency and confidence across your team📅 Building a coaching cadence: Set up a repeatable coaching motion that fuels long-term success This is the first in a series of certifications built specifically for frontline managers.👉 Want us to keep you posted as new certifications drop? Get on the list! Ready to get

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Michael SchallingerNew Participant
asked in INTEGRATIONS
HubSpot Calling / Telephony - Caller Role Reversal Issue

Hey all,Wondering if anyone else is utilizing HubSpot Calling and is running into the following issue and may have found a solution?In HubSpot Calling, the call initiator is always Speaker 1 (Stereo Left), so depending on outbound/inbound it is our company employee, or a prospect/customer respectively. The Gong telephony integration setting needs to be set for the company employee to be either Stereo Left or Right.In our case we currently have it set to Stereo Left, and thus on all inbound calls, the roles on the transcripts are reversed, i.e. the transcript says our employee is speaking, but it’s actually the customer. This messes up all the call statistics of talk ratio, patience, etc. as well as trackers that are set to only track mentions by prospects. No solution currently seems to exists from Gong or HubSpot support.  

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Todd Morgan
Todd MorganCommunity Newbie
asked in COACHING
Notifications for Scorecards

Hi all!We’ve recently just set up scorecards for our teams.  It would appear though that when a scorecard is completed, notifications are sent to a number of people.  I can’t find anywhere to configure this so it just goes to the team leader and the call owner, for instance?

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Mandy MillerCommunity Newbie
asked in Gong Program Managers (Gong customers only)
Tracking Slide Titles/Usage in Gong for Storytelling & Positioning Initiatives

Hi Everyone --We're rolling out a strategic initiative focused on tracking the adoption of specific storytelling and positioning content in sales calls. The goal is to measure how often certain slides are being used across deals (e.g., tracked as a % of deals) and ultimately correlate that usage to deal outcomes (win rates, velocity, etc.).I know Gong Trackers are designed for keyword/phrase detection, but has anyone successfully used them to track slide titles or specific content usage within shared decks or screen shares? Or is there another method/tool within Gong you've used to achieve this kind of tracking and reporting?Would love to hear how others have approached this—especially if you're tying content usage to pipeline performance or rep adoption metrics.Thanks in advance!

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Nick CraigNew Participant
asked in INTEGRATIONS
Google Drive Connector for Transcripts

Hi - Is there any capabilities to have an automatic drop of new call transcripts for a specific account into a google drive? Ia m building some custom GPTs that I want to train off of these.

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Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account.   The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis.  I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.  

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Molly Kipnis
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Charlie DayNew Participant
asked in INTEGRATIONS
Update API Permissions

Hi, I’m wondering how I can update my API permissions for a Gong Collective Integration? Right now, it’s just disabled in the UI. 

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Molly Kipnis
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Brett ShortsNew Participant
asked in INTEGRATIONS
Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

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Molly Kipnis
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