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Meg BowieCommunity Newbie
asked in CONFIGURING GONG
Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

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A
1 day ago
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jackatdisplayrCommunity Newbie
asked in DATA IN GONG
Exporting Gong Engage Email Stats

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?

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6 days ago
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Casey SailorNew Participant
asked in DATA IN GONG
How to see all the flows a person is in

Is there a report or way to see which flows a person is in.  I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.  

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C
6 days ago
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Geert MerckaertNew Participant
asked in DATA IN GONG
Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself. 

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8 days ago
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Liang LiNew Participant
asked in SUPPORT TIP OF THE WEEK
Can the Gong API Return Speaker Names/Email Instead of Speaker IDs in Transcripts?

I’m currently using the Gong API (v2/calls/transcript) to retrieve call transcripts, and each transcript entry lists speakerId. For better readability and ease of integration, we would prefer to retrieve the actual speaker names or emails instead of just speakerId values.Is there an option in the Gong API to directly return speaker names or emails? Or, is there an endpoint available that allows us to map speakerId values to corresponding names or emails?  I’d appreciate any insights.Thanks 

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Andrew O'Driscoll
9 days ago
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LLXPNew Participant
asked in Developers
Subscribe to transcripts via API?

Hello Gong!We’d like to develop an integration with Gong that would allow us to fact check transcripts against our product documentation library via our product, LemonadeLXP.  For this, we’d need to be notified that a new transcript is available after the call concludes. Is there a webhook available so that we can subscribe to call events? Polling, conversely, would seem ‘expensive’. In the end, we want something similar to what the Slack integration does; save that rather for posting to Slack as the call concludes, we want it on our web hooks so that we can process.  They don’t poll, do they? Thank you!Alex

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BridgetFinegan
9 days ago
TLee McNabb
TLee McNabbEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Using AI in our Pipeline Board

I use our Pipeline Boards for viewing status of deals multiple times a week - sometimes multiple times a day. One thing I have been thrilled to see is that when we open our Next Steps field, the AI-Suggested deal updates seem to be getting better and better as far as accuracy. I have included a HEAVILY redacted example for you to see. We just click the pencil in the field, and then the AI-Suggested deal updates suggestions appear below.The only thing we need now is a new field that can accomodate a larger character limit. We have been bound to 250 characters and with such rich updates coming from the AI suggestions, it’s a shame that we can’t just use them as-is. Quite a bit of doctoring work has to go into making the suggestion useable.I’d ove to hear if you are having luck with using AI suggestions.TIA    

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TLee McNabb
9 days ago
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Daniel SzalocziNew Participant
asked in Gong Program Managers (Gong customers only)
Salesforce sync - From task to event

Hi hive minds, I recently connected Gong with SalesForce and I realized a bit late that the whole export of meetings and calls were exported as tasks and not events.Now I changed the settings, but I am left with appr. 200 records in Salesforce protocolled as tasks.Do you have any best use cases how to modify them to events? Or this happens then automatically with the sync? Thank you for any feedbacks on this, Daniel

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Molly Kipnis
9 days ago
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Miles DickeyNew Participant
asked in GONG EDUCATION & TRAINING
Calendar?

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

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Molly Kipnis
9 days ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
asked in INTEGRATIONS
Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?   

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Molly Kipnis
9 days ago
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Liz WallochNew Participant
asked in CONFIGURING GONG
Multiple Emails Sent at Once

I’m using Flows in Gong Engage, and I have two auto emails scheduled to be sent. One was set to be sent one business day from the previous step (a call), and the next email was supposed to be sent 3 business days after that. However, Gong sent both of these emails at the same time. Has anyone experienced this before? Thanks.

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Carly Lohnberg
14 days ago
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Conor SkipperNew Participant
asked in CONFIGURING GONG
Changing subject lines mid-flow

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

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Carly Lohnberg
14 days ago
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Emma CohenNew Participant
asked in Sales Enablement
Due Date for flow to-dos

Hi all, we recently implemented Gong Engage and have they have a number of reporting fields to integrate with salesforce i.e Sequence Name, Flow Owner, I can’t seem to find one for due date and this is really important for our reps. Does anyone know how I can get the due date into a field in salesforce?

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Molly Kipnis
14 days ago
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Oliver WoodCommunity Newbie
asked in INTERNAL COLLABORATION
How to utilize Gong to determine impactful slides?

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

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Dean Lindsay
14 days ago
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Devin TaylorCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
best question and template to use for Renewal Managers

Hey Guys! Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information 

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Molly Kipnis
21 days ago
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Katelyn TregoNew Participant
asked in Sales Enablement
Analyzing call trends at scale

Has anyone found a way using Gong to analyze trends across sales calls at scale? I’ve used trackers to identify calls that match specific criteria (ex: competitors, discovery questions, etc) but I haven’t found a way for Gong to identify things like: most common objections faced during the sales process, top pain points we’re hearing from our ICP or how effective is our team at executing our sales methodology without significant manual effort digging into individual calls.  Does this type of functionality exist in Gong?

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Molly Kipnis
21 days ago
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Kieran BowkerNew Participant
asked in INTEGRATIONS
Zapier help - Internal Server Error

The app returned "Internal Server Error". Getting this when trying to run a Zap when a call is completed, all the testing works fine in Zapier but I get this when trying to turn it on - does anyone have any ideas?

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Molly Kipnis
23 days ago
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Nabil MansouriNew Participant
asked in ONBOARDING
Can Gong record huddle calls on Slack

My team is getting pretty heavy in the use huddles in slack, but we noticed that Gong notetaker is not coming to the call. Is this a supported feature?

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Molly Kipnis
23 days ago
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Eran BarlevCommunity Newbie
asked in Developers
/v2/calls/extensive - Error "Request message not readable"

const myHeaders = { 'Content-Type': 'application/json', 'Authorization': 'Basic XXXXXX' };function findGongCallByDate(when) { const raw = JSON.stringify( { 'contentSelector': { 'context': 'None', 'exposedFields': { 'collaboration': { 'publicComments': true }, 'content': { 'pointsOfInterest': true, 'highlights': true, 'callOutcome': true, 'keyPoints': true }, 'parties': true } }, 'filter': { 'fromDateTime': '2024-10-18T07:00:00-08:00', 'toDateTime': '2024-10-21T09:00:00-08:00' } } ); const requestOptions = { method: "POST", headers: myHeaders, body: raw, redirect: "follow", muteHttpExceptions: true }; var response = UrlFetchApp.fetch("https://api.gong.io/v2/calls/extensive", requestOptions); console.log(response.toString());}function getAllGongCalls(){ const requestOptions = { method: "GET", headers: myHeaders, redirect: "follow" }; va

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23 days ago
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stephanie richmanEnthusiast
posted in SHARE YOUR BEST-KEPT GONG SECRETS
Weekly tips for Gong Users

We try and send out a weekly tip to remind our team of all the ways they can use tools in our tech stack.  This week, we are playing with the Halloween theme.  We pulled a report from Gong on which reps are ‘ghosted’ the least and then shared some tips on what to do when you’ve been ghosted… including the use of Ask Me Anything (why isn’t this prospect responding?).    Who doesn’t want less ghosting but more BOOOOkings right?  It’s tough to come up with fun content for these emails every week- anyone have ideas they have used to send out weekly tips on Gong?? Can you share?

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23 days ago
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SuccessAxialNew Participant
asked in INTEGRATIONS
Gong for Saleforce iFrame Error

I am getting an error in the Gong for Salesforce API iFrame. See image below.  

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27 days ago
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Cody JandikCommunity Newbie
posted in GONG RECORDINGS
Announcing Call Is Recorded for Cold Calls

Hey Community, We have been using Gong for about a year. We only use it for scheduled appointments using MS Teams. When that happens the customer gets the email 10 minutes before with consent language AND when the meeting starts the audible voice announces the call being recorded.We are exploring expanding Gong for all outbound calls our sellers are making. Gong’s recommendation is to have sellers announce the call is being recorded when making calls and my sellers don’t want to announce as it could make it awkward/lead to bad calls especially with cold calls.I would love to know how others are approaching the best practice from Gong and the pushback from the sellers? If your sellers are announcing, have you seen any decline in answer rates/ time on the phone with sellers?Thank you all for your experience.

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Molly Kipnis
27 days ago
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Rene PenaCommunity Newbie
asked in INTEGRATIONS
Gong Salesforce Object - Structure/Agenda

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

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Andrew O'Driscoll
27 days ago
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