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21 Posts

Z
Zak FischenichNew Participant
asked in GETTING STARTED IN THE COMMUNITY

What's the Best Method for Tracking Pipeline Velocity?

I would like to easily see what is coming into the pipeline, falling out, and closing over time in the form of a graph and data points. Does anyone have tips or tricks for doing this in Gong/Salesforce?

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Z
15 hours ago
O
Oliver WoodNew Participant
asked in NETWORK

How to utilize Gong to determine impactful slides?

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

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O
2 days ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS

Task Type or Subtype in Salesforce

Hi all- Has anyone ever brought gong calls into Salesforce as an activity type subtype.  I want to pull activity reports without using the report type of conversations. I heard that calls from GONG contain a subject starting with “ Zoom: ”, but subjects can be changed in Salesforce. The goal would be to determine which are phone calls and which are gong pre-scheduled calls.   Thanks, Kristen

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S
4 days ago
Courtney_Mirakl
Courtney_MiraklHigh roller
posted in Monthly Visioneer Community Meetup: How Visioneers Use Gong

Your April 2024 Visioneer Meetup Recap!

Hello Visioneer Community! Our April Visioneer Community Meetup is a wrap! Thank you to everyone who joined - we’re thrilled to see our small but mighty group growing! 💪🏻 We were joined by Viken Eldemir, the CEO of DataChat, who shared how his team uses Gong to better develop their product and influence roadmap priorities. Like many, Viken started with a resistant attitude towards Gong, considering it to be like “big brother”. That changed quickly when he saw the positive business impact Gong had for his team by getting product feedback directly from the customer. Fast forward to today, and Gong is a “must have” tool for him - bringing it to his new organization within his first week of joining! Curious to find out how to expand Gong to your product teams? Listen to the recording here. The conversation evolved into the different ways the Community is utilizing Gong to share customer feedback with product teams. For those interested in learning more, here is the recording of the prese

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Courtney_Mirakl
8 days ago
TLee McNabb
TLee McNabbCommunity Newbie
asked in GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

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Molly Kipnis
10 days ago
B
Becki HenryCommunity Newbie
asked in GONG RECORDINGS

Uploaded video cuts off beginning and end

When I am uploading my 38 second video, Gong is only showing 35 seconds of it. This may seem minor, but I had an intro and outro fade on my video that is now missing. How can I prevent this from happening? 

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Molly Kipnis
10 days ago
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Ben WhiteheadNew Participant
asked in Sales Enablement

Gong Leaves Call after 5 mins? Can I change this

Hello, RE: Gong. If I am recording on Gong on MS Teams, if no one joins in the first 5 mins, Can I change this?

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Molly Kipnis
10 days ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG

Beginners Guide To The Gong API - Recap.

Thanks so much for joining our Beginners Guide To The Gong API Meetup.  It was exciting to have such an engaged group ready to get using the Gong API.  If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started  One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data.  Resources:  Link to the call We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording

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11 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Watch the recording: An ask-me-anything with Gong CFO Tim Riitters

Did you catch our ask-me-anything earlier this week?  I had the pleasure of interviewing Gong’s CFO Tim Riitters and asked him YOUR questions about demonstrating ROI, navigating sales pitches to CFOs, and exploring the best practices in the realm of financial leadership. Here’s a glimpse into just three of the invaluable takeaways that emerged from our discussion:There are four main reasons why people buy technology or services: increasing revenue, decreasing cost, risk management/compliance, or improving customer experience. If you’re in a position where you sell to a CFO, it’s important to understand which of these problems your product or service solves for. CFOs trust internal champions more than vendors. As a vendor, you should identify the internal champion at your prospective company and empower them with predefined ROI templates and case studies for the CFO.  Every proposal includes ROI, but few proposals focus specifically on the “R”. When selling to a CFO, help them understan

190
Molly Kipnis
14 days ago
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Ashley MurdterNew Participant
asked in GONG RECORDINGS

Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

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Molly Kipnis
15 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in Monthly Visioneer Community Meetup: How Visioneers Use Gong

Subscribe to our How Visioneers Use Gong meetup calendar!

Never miss another meetup!Make sure you’re subscribed to our How Visioneers Use Gong meetup calendar — you can do that here.See you on the second Wednesday of the month! 👋

322
Molly Kipnis
16 days ago
S
Shaan VaidyaNew Participant
asked in INTEGRATIONS

Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call? 

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Molly Kipnis
16 days ago
P
Paolo PesentiCommunity Newbie
asked in GETTING STARTED IN THE COMMUNITY

Task in mobile APP

Hi, is it possible to manage task (call, task, ecc not only AI to dos) directly in the mobile APP?Is there some videos about this topic?CiaoPaolo 

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Molly Kipnis
16 days ago
T
timvitally
asked in Developers

API - handling data updates in Gong

Hi! When using the Gong API to sync data out of Gong, is there some standard pattern for keeping data up to date? In the documentation I see webhook rules which only can send webhooks after a call is processed and retrieving calls by date range which doesn’t support polling by updated times.  Is there some other approach to syncing data that I’ve missed, or is the usual pattern just getting the Gong call data once it’s done processing, and not expect any changes otherwise? Thanks for any insight!

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Andrew O'Driscoll
17 days ago
Daniel Morgese
Daniel MorgeseGongster
posted in SHARE REVENUE HACKS & TIPS

3 Key Takeaways from Shane Evan's AMA on building a world-class revenue team

Shane Evans, CRO at Gong recently shared his wisdom and experience during an AMA webinar on how to build a world-class revenue organization. In case you missed it, we summarized some of our key learnings from his great chat with @Molly Kipnis including: Where to start as a first-time CRO How to measure success When and where to get involved in deals Check out the entire blog here!   

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Daniel Morgese
22 days ago
U
UserUnleashCommunity Newbie
asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

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BridgetFinegan
23 days ago
C
Charles BertramNew Participant
asked in DATA IN GONG

Edit Prospect Highlights

Gong recorded a call and one of the bullets in the Prospect Highlights pane in the Call Spotlight references a competitor the customer mentioned. The problem is it didn’t capture the name correctly and I’d like to be able to edit it with the correct name for tracking and reporting purposes. Is this possible?

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Molly Kipnis
25 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

YOU’RE INVITED: Ask Tim anything about selling to a CFO!

On April 10th, 2024 at 8:00 AM PT, you’re invited to join us for part-two of our AMA series with Gong CFO Tim Riitters.  RSVP HERE! This is your chance to ask Tim questions about how to sell to a CFO, proving ROI to your investors, and more.  Tim is the renowned Chief Financial Officer at Gong.io, which he joined after serving as the CFO at Pure Storage, Inc. He carries a wealth of experience from leading the finance teams at companies like Google, Deloitte, and Siebel Systems, to name a few.  During this session, Tim will answer your questions like: What matters most when assessing the ROI of purchasing a new product or service? What is “The rule of 40,” and how do you use it to understand your business’s financial sustainability and efficiency? How can I leverage Gong to accurately forecast financial outcomes and communicate metrics that matter? ​Please submit your questions to this Google Form, and we look forward to seeing you on April 10th!

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Molly Kipnis
25 days ago
A
Ayumi MasubuchiCommunity Newbie
asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

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Molly Kipnis
25 days ago
J
Joe BarrowEnthusiast
asked in DATA IN GONG

How to aggregate Activity in Gong, specifically inbound/outbound emails and calls

I want to model out the characteristics of closed won deals.   One of the metrics I am keenly interested in is the number of customer facing interactions.   I am less concerned about sales cycle as I am how many touches does it take.   I can see this information when I go to Account Status.   I can look deal by deal for all closed won activities but this is very time consuming.   What I can’t seem to find in places like insights is a roll up for all inbound email, outbound email and calls.   If I can see that in aggregate by seller that would give me amazing insight for what a closed won deal looks like.   That would be a massive win for me as a sales leader.   Is there a way to export this data?   I don’t mind doing the work in excel if I can’t get it in Gong.   I am trying to upload an image the icon here doesn’t seem to want to let me add the screenshot.   In short, if I go to account status I see exactly what I am after but I can’t do this across 50 deals a quarter and manually ent

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J
29 days ago
C
Conor DowneyCommunity Newbie
asked in DATA IN GONG

API Request Authorization issue

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

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W
30 days ago
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