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I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar?
Dear community members, I misused GONG for a bi-weekly podcast that brought adoption to this application. Everybody who listened to the podcast was interacting in further ways on the platform once they have been online anyway. Kind of gameifiation. What are your thoughts on this?
Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!
Hello All, There are some really interesting possibilities with “ask Anything” as part of call spotlight. Outside of some of the obvious things, I am curious how people see this as a coaching tool or a way to prep prospects for the next call. I have been experimenting with questions like:what could (insert sellers name) done better on this call? what questions should the prospect come prepared with for the next meeting then sharing that info in a follow-up to really drive home the personalization and set the stage for the next call What else do you think? I would love to get thoughts from other sales leaders or sellers. Heck, anyone for that matter. How does Gong use this internally?
Hi all - a topic you are all bound to be hearing a lot more of is the topic of Voice of the Customer. You can read my POV on why here is that is of interest (https://www.linkedin.com/posts/ryanmcahill_voiceofthecustomer-customersuccess-activity-7113171118781288448-j5gC/) But the discussion I wanted to have here is tips and tricks on how to leverage Gong or refine configuration to help provide leadership with better VOC insights. As I outlined in my LI post, I think there are two key drivers:Customers are under financial pressure and doing value audit of systems leading to some difficult discussion with business stakeholders and vendors that the system is not delivering the value expected. (some of you might have this same discussion around Gong, let su know if you do and we can help) Revenue leaders are under pressure because what they are being told from system and the field does not match the reality of the outcome and it leaves them frustrated by the lack of clarity. The VOC is a
Thanks for coming to our recent customer event, Storytelling with Data: Let the insights make an impact. Here are some tips to help you better understand and leverage Gong Data Cloud. 📊🕵🏻Since your company’s use cases and business questions are endless, it’s important to understand the data, so that you can map your business questions to the right data points. Gong has a very rich dataset that contains both raw and enriched data types. It all starts with collecting customer conversations, which is the first building block. Whether it’s calls, emails, or calendar meetings - Gong can have the full picture of your customer interactions. From the content of the conversations, like transcripts, and trackers, to deal insights like deal warnings and deal predictions, forecast submissions and accuracy, SDR engagement, and many more. Gong Data Cloud takes all this data, packs it in analytics-ready tables, and streams it directly into your data warehouse. This is already available today if
Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?
We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.The feedback becomes objective vs. subjective.What are your thoughts?
If you're running a Trackers report in Salesforce but the Trackers aren't populating, double check your Trackers settings in Gong to see that they're exporting to the right place.Navigate to your company settings in Gong > Trackers > Edit a tracker > Select "CRM call objects" or any other relevant options:Interested in learning more? Check out our Help Center!
Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.
When you set up the ‘Gong for Salesforce’ app, you might notice the “Repush historical call data to Salesforce” option. If the option is greyed out, it means there are already conversations in your Salesforce instance. If you were previously connected to a Salesforce sandbox, you’ll want to select this option to repush the call data to your production environment. However, if you have never connected to a Salesforce sandbox, you can ignore this and simply check the “Push call data to Salesforce” option. Then select a date in the past from which you’d like to start pushing call data.Want to learn more? Check out our help article, here.
Thank you to everyone who joined us for our September Visioneer Community meetup last week! This month, Director of Sales Enablement @Courtney Tucci shared how she used Gong to build a coaching culture at Mirakl. Here are just a few of the best practices Courtney shared: Encourage your leaders to listen to 2-3 calls per week and leave public comments for their team members. This helps make Gong a safe space to learn and grow. Use Gong snippets to train your reps with real-life scenarios. At Mirakl, Courtney runs “What Would You Do” training sessions with the team to encourage ideal behaviors. Set up Streams in Slack for competitive mentions. This helps you quickly share learnings or patterns with your executives and your internal teams during QBRs or SKOs. Build trackers and use hashtags in Gong to enforce your methodology. The team at Mirakl uses MEDDPICC, so Courtney created MEDDPICC trackers to educate the field on qualifiers. Catch up on the recording above and let us know w
G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have. She’s operating iOS 16, but on an iPhone 8. Does anybody know if you need a certain model of smartphone to enable this feature?
Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.
Hi all - question does Gong currently or have plan to provide real-time "enablement" popups while a rep is on a call?
I believe the answer is no but I wanted to confirm. I got the below question from a customer/partner. (I think a reference product feature would be Outreach KAIA which offers real-time info but I have not seen it well adopted). Verbatim question from Partner: Hey does Gong do real-time popups while you're on the call? Like if Gong hears something, you see something on screen that suggests what to do/say next. Thanks!AndrewPrincipal, Benchmark Signal ConsultingAndrew@BenchmarkSignalConsulting.comhttps://www.linkedin.com/in/andrewkappel/
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