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33 Posts

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RyanCommunity Newbie
asked in INTEGRATIONS

OAuth user/company profile

There’s no way to link the access token provided by OAuth to user or company data.How to know who gave the permissions?

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R
1 day ago
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SashaGNew Participant
asked in GONG RECORDINGS

Call Spotlight Next Steps Identification

I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar? 

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S
1 day ago
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Aidan PilgrimNew Participant
asked in CONFIGURING GONG

How can I export private comments?

My compliance team has been making lots of private comments on calls for Quality Assurance and compliance.They want to download these en masse. How do i do that?The API only allows public comments as far as i can see?

1
Lauren Olsen
2 days ago
Florian Gottschall
Florian GottschallCommunity Newbie
posted in Sales Enablement

GONG misused as Podcasting platform for good.

Dear community members, I misused GONG for a bi-weekly podcast that brought adoption to this application. Everybody who listened to the podcast was interacting in further ways on the platform once they have been online anyway. Kind of gameifiation. What are your thoughts on this?

4
Florian Gottschall
4 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

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M
5 days ago
J
Joe BarrowEnthusiast
posted in COACHING

Call Spotlight - Ask Anything

Hello All,  There are some really interesting possibilities with “ask Anything” as part of call spotlight.   Outside of some of the obvious things, I am curious how people see this as a coaching tool or a way to prep prospects for the next call.   I have been experimenting with questions like:what could (insert sellers name) done better on this call? what questions should the prospect come prepared with for the next meeting then sharing that info in a follow-up to really drive home the personalization and set the stage for the next call What else do you think?   I would love to get thoughts from other sales leaders or sellers.   Heck, anyone for that matter.    How does Gong use this internally?

9
J
5 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

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M
6 days ago
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Jessica JWNew Participant
asked in GETTING STARTED IN THE COMMUNITY

How to recover Gong community account after I leave my job

I signed up the Gong community account with a work email. What happens to my Gong community account if I leave my job? Can I recover it somehow? 

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Molly Kipnis
6 days ago
RyanCahill
RyanCahillEnthusiast
posted in Sales Enablement

Gong for Voice of the Customer

Hi all - a topic you are all bound to be hearing a lot more of is the topic of Voice of the Customer. You can read my POV on why here is that is of interest (https://www.linkedin.com/posts/ryanmcahill_voiceofthecustomer-customersuccess-activity-7113171118781288448-j5gC/) But the discussion I wanted to have here is tips and tricks on how to leverage Gong or refine configuration to help provide leadership with better VOC insights.  As I outlined in my LI post, I think there are two key drivers:Customers are under financial pressure and doing value audit of systems leading to some difficult discussion with business stakeholders and vendors that the system is not delivering the value expected. (some of you might have this same discussion around Gong, let su know if you do and we can help)   Revenue leaders are under pressure because what they are being told from system and the field does not match the reality of the outcome and it leaves them frustrated by the lack of clarity. The VOC is a

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RyanCahill
6 days ago
A
Ayumi MasubuchiCommunity Newbie
asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

5
J
7 days ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from "Storytelling with Data: Let the insights make an impact"

Thanks for coming to our recent customer event, Storytelling with Data: Let the insights make an impact. Here are some tips to help you better understand and leverage Gong Data Cloud.  📊🕵🏻Since your company’s use cases and business questions are endless, it’s important to understand the data, so that you can map your business questions to the right data points. Gong has a very rich dataset that contains both raw and enriched data types. It all starts with collecting customer conversations, which is the first building block. Whether it’s calls, emails, or calendar meetings - Gong can have the full picture of your customer interactions.  From the content of the conversations, like transcripts, and trackers, to deal insights like deal warnings and deal predictions, forecast submissions and accuracy, SDR engagement, and many more. Gong Data Cloud takes all this data, packs it in analytics-ready tables, and streams it directly into your data warehouse. This is already available today if

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Hannah Hapin
7 days ago
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Leah LangstonCommunity Newbie
asked in CONFIGURING GONG

Creating a "team" that spans reporting structures

Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?

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L
8 days ago
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Lori SharpNew Participant
asked in Sales Enablement

Sales Enablement Platform

Hi - I’m evaluating Sales Enablement Platforms (Seismic, Highspot, Allego, Showpad), and looking for feedback on any you have experience with as a user and/or as an admin.

4
A
8 days ago
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Angela NusserNew Participant
asked in Gong Program Managers (Gong customers only)

What is your number one (1) pain point Gong will help you solve?

We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.The feedback becomes objective vs. subjective.What are your thoughts?

1
Z
9 days ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
published in CONFIGURING GONG

Support Tip of the Week: Tracking your trackers

If you're running a Trackers report in Salesforce but the Trackers aren't populating, double check your Trackers settings in Gong to see that they're exporting to the right place.Navigate to your company settings in Gong > Trackers > Edit a tracker > Select "CRM call objects" or any other relevant options:Interested in learning more? Check out our Help Center!

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12 days ago
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UserUnleashCommunity Newbie
asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

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R
12 days ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK

Support Tip of the Week: How to push call data to Salesforce

When you set up the ‘Gong for Salesforce’ app, you might notice the “Repush historical call data to Salesforce” option.  If the option is greyed out, it means there are already conversations in your Salesforce instance. If you were previously connected to a Salesforce sandbox, you’ll want to select this option to repush the call data to your production environment. However, if you have never connected to a Salesforce sandbox, you can ignore this and simply check the “Push call data to Salesforce” option. Then select a date in the past from which you’d like to start pushing call data.Want to learn more? Check out our help article, here.

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A
13 days ago
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Pete ThorntonCommunity Newbie
published in COACHING

9.13.23 Visioneer Community Meetup Recap: Building a Coaching Culture with Gong

 Thank you to everyone who joined us for our September Visioneer Community meetup last week! This month, Director of Sales Enablement @Courtney Tucci shared how she used Gong to build a coaching culture at Mirakl.  Here are just a few of the best practices Courtney shared: Encourage your leaders to listen to 2-3 calls per week and leave public comments for their team members. This helps make Gong a safe space to learn and grow.  Use Gong snippets to train your reps with real-life scenarios. At Mirakl, Courtney runs “What Would You Do” training sessions with the team to encourage ideal behaviors.  Set up Streams in Slack for competitive mentions. This helps you quickly share learnings or patterns with your executives and your internal teams during QBRs or SKOs.  Build trackers and use hashtags in Gong to enforce your methodology. The team at Mirakl uses MEDDPICC, so Courtney created MEDDPICC trackers to educate the field on qualifiers.  Catch up on the recording above and let us know w

160
P
15 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

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mallorykhughes
16 days ago
P
Prasad KawthekarNew Participant
asked in Developers

Transcript Search API

Hi Gong team, thanks for the great work on the API. Is there a plan to support full-text search of call recording transcripts via the API? This is a requirement for us to be able to build an integration with Gong.

2
BridgetFinegan
16 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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D
18 days ago
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

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Molly Kipnis
19 days ago
M
Mario FrancosNew Participant
posted in Frontline Managers

Positive reinforcement

Feedbacks should reinforce best practises and behaviours, following constructive and useful data.

1
Z
22 days ago
K
KenCommunity Newbie
asked in GONG RECORDINGS

Seeking Solutions for Conversation Filtering and Tagging in Gong

Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.

2
K
23 days ago
AKappel
AKappelEnthusiast
asked in Sales Enablement

Hi all - question does Gong currently or have plan to provide real-time "enablement" popups while a rep is on a call?

I believe the answer is no but I wanted to confirm. I got the below question from a customer/partner. (I think a reference product feature would be Outreach KAIA which offers real-time info but I have not seen it well adopted). Verbatim question from Partner: Hey does Gong do real-time popups while you're on the call? Like if Gong hears something, you see something on screen that suggests what to do/say next. Thanks!AndrewPrincipal, Benchmark Signal ConsultingAndrew@BenchmarkSignalConsulting.comhttps://www.linkedin.com/in/andrewkappel/

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AKappel
23 days ago
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