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32 Posts

Will Hayes
Will HayesEnthusiast
asked in Gong Program Managers (Gong customers only)

Delete Recordings where Customer Doesn't Attend

Hey Gong Community!Is there a way to easily find all calls that the customer doesn’t end up attending, so that I can delete them? Or better yet, is there a way to have them automatically deleted? I’ve found some calls where our reps are on the line for ten minutes talking to each other, and then the call ends because the customer never showed up. We don’t want to have those calls as it affects our overall call data. 

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Will Hayes
4 hours ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

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Bryan Collins
1 day ago
Nisha Baxi
Nisha BaxiCommunity Manager
published in NETWORK

Introduce yourself to the Community

Hey Community friends,We thought it might be fun to know who’s who -- I’ll start!I’m Nisha, and I’ve been with Gong since April. I’m so excited to lead our Community efforts. I live in Mountain View and am really passionate about building Gong Marvels. My family consists of three generations of sales people! Hit me up if you have any questions or concerns, or you just want to say hi.Looking forward to meeting you all!- Nisha 

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1 day ago
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Matt HandsCommunity Newbie
asked in CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

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Molly Kipnis
1 day ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

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swsounds
2 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Frontline Managers

What's something you've learned from a coaching mistake or pitfall?

When things go wrong (and they will!), change management can be scary. Tell us your scary change management story and pitfalls to avoid.

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5 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

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6 days ago
Jaryd Dulieu
Jaryd DulieuNew Participant
posted in COACHING

Best practices for tracking Solution Consultant Insights?

Hi all,I’m trying to figure out a better way to track the way our SC’s position our solutions on their calls. The problem is that our SCs do not “own” the calls they participate in - the AE does. Because they do not “own” the call, Gong doesn’t seem to be able to track the topics and trackers that they trigger on their calls.Does anyone have any best practices on how they use Gong to measure Solution Consultant productivity and efficiency? Thank you!

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Molly Kipnis
6 days ago
Kellie Petruzzelli
Kellie PetruzzelliCommunity Manager
posted in Gong Program Managers (Gong customers only)

Program Manager Launch Certification: What Did You Learn?

(Hi! You’ve reached a topic specifically for folks participating in the Program Manager Launch Certification. If you’re a Gong Program Manager and would like to learn more about getting certified, please click here!) Congratulations, Program Managers — you’re nearly complete with your Launch Certification! Between what you’ve learned in the Gong Academy as part of your certification and the practical knowledge you’ve picked up while onboarding and implementing Gong at your organization, we know your brains must be bursting with invaluable Gong knowledge. So, this brings us to your second (and final) Community assignment for your Launch Certification. Please share your answer to one (or both of) the following questions:  What is the most important thing you learned during this Launch Certification?  What is your #1 piece of advice for a new Program Manager who is implementing Gong?  Thanks for taking the time to not only share with us here at Gong what you found valuable during your c

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6 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Gong Program Managers (Gong customers only)

What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

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7 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

ICYMI: You Asked, Amit Answered!

Thanks to everyone who joined us this morning for our AMA about AI and Gong with Gong CEO @Amit Bendov, moderated by Udi Ledergor. Here are just a few of the insights Amit shared:  AI isn’t replacing Salespeople. It’s supporting them. It’s helping you automate redundant, mundane tasks, giving you more time to do the parts of your job you enjoy most: helping your customers solve their problems. AI should help you in the background. Just as people aren’t required to develop special skills to drive a Tesla, AEs and ICs shouldn’t have to stay ahead of the AI curve to benefit from it. AI should serve as an assistant to help you automate mundane tasks, surface and prioritize your most critical actions for the day, and give you insights that help you make more informed decisions. The most important skill for sellers is problem-solving; understanding a customer’s business and delivering value by helping them solve problems. Focus on these skills, and let AI help you in the background. Gong

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Molly Kipnis
7 days ago
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Marcos NeryCommunity Newbie
asked in INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks! 

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8 days ago
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Roman AleksandrenkoGongster
asked in GETTING STARTED IN THE COMMUNITY

What's the best resource that helped you getting up and running with Gong fast?

Hi everybody,I’m curious about the smaller companies without a dedicated tech admin and very limited support from Gong. 1. How did you manage to navigate through the setup & integrations phase?2. What was the most helpful resource and why?3. What were the most challenging parts of the process? Thank you for the help! PS: sorry if somebody already asked about this, I just couldn’t see it anywhere. 

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8 days ago
Will Hayes
Will HayesEnthusiast
asked in INTEGRATIONS

Salesforce: Read-Only vs Managed Package

Is there any benefit to using Read-Only integration vs Gong for Salesforce Managed Package? From what I’ve read, Managed Package has all the advantages. Is there any reason not to install it? What is the best way to train sales leaders and reps how to use Gong for Salesforce Managed Package after it is installed?

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Andrew O'Driscoll
8 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Frontline Managers

Tell us how you saved $$$ for your org with Gong!

Have you ever found an error that would have cost you money that you found on Gong? What happened? How did you fix it?Share your story below!

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12 days ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from "Championship coaching: How to lead better 1:1s with Gong"

Thanks for coming to our recent customer event, Championship coaching: How to lead better 1:1s with Gong! As promised, here are tips to help you leverage Gong to devise a blueprint for better 1:1s. Efficiently do the pre-work required to understand skill gaps and earn the right.  BEFORE: Here’s how to take 5-10 minutes to prep for a 1:1 Isolate what matters most. If everything is important, nothing is.  Identify Deal drivers - across your team, which sales skills have the biggest impact on success? Examples from healthy deals: a next step on the calendar, the client is responsive and engaged, you are multi-threaded into multiple champions, and we’ve talked about pricing early. If you don’t know where to start…check out the interaction tab Worth exploring and discussing more than 1 option here before deciding on what to partner with your rep. Ideally, improving in this area gets your rep one step closer to a career goal/aspiration they have.  Align on what great looks li

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Hannah Hapin
12 days ago
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Mikaela O'DonohueNew Participant
posted in Gong Program Managers (Gong customers only)

What’s your best piece of advice for getting stakeholder buy-in?

After completing this certification, and getting first hand experience using Gong, I can see the first hand benefits of using this platform for all roles in revenue operations functions. Speaking from experience, my company recently made the switch from Chorus to Gong, and have thoughts on getting stakeholder buy-in.One of my biggest pieces of advices for getting buy-in and hyping up the team for a tool change is to commit to gathering feedback. Get a group of power users together that are tech savvy and maybe have used Gong in the past. Collect feedback from these folks as they are going to have key insights into how the changes can work across the org. Collect feedback often from stakeholders throughout the rollout process (people want their feedback heard, even for small changes). This way, you can build trust, address concerns early, and demonstrate a commitment to making Gong for everyone involved.

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13 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E3: How Abhishek Humney uses Gong Deals to standardize certifications, share Insights, and Uplevel his Sales stars ⭐️

Welcome to season one, episode three of Visioneers TV featuring Abhishek Humney, Revenue Enablement Manager at Postman!  On this episode, Abhishek takes a deep dive into the secret sauce that’s been helping Postman’s Sales team hit their numbers.  Fun fact: Abhishek was the winner of the #MyGongSecret for Deals contest! This was his winning submission.  Here are just a few of things you’ll learn from this video:  How Postman uses Gong to standardize their certification rollouts, using streams and scorecards and measuring the adoption and impact (revenue influenced) of their initiatives.  How to use Gong to track deals, wins, and losses with custom dashboards How to use Gong filters to analyze sales metrics and capture winning competitor mentions How Postman uses scorecards and best-scored calls as the curriculum in their training library.  How Postman encourages reps use Engage (previously Assist) Let us know what your biggest takeaway was from this video and what kind of conte

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Molly Kipnis
14 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E2: How Tristan Deschler uses Gong Deals and Gong Engage to stay organized

Welcome to season one, episode two of Visioneers TV featuring Tristan Deschler, Director of Sales at Fairmarkit! In this episode, Tristan shares how he uses Gong Deal boards and Gong Engage (previously Assist) to organize and prioritize his deals during a typical day in the life in Gong.  Here are just a few of the tips Tristan shared during our conversation:  Use Gong as a productivity tool. Integrate Gong with Gmail and Slack to stay organized and reduce admin time. Organize your deals by stage. In this video, Tristan shows you how he organizes his deals in Gong, which helps him prioritize and move them across the finish line. Take the time to make a workflow that works for you. “Closing deals is awesome, but it’s important to spend less time on the tactical stuff so you can spend more time focusing on things outside of deals.” Free up time to maintain good mental and physical health so you can bring your best self to work!  Watch the episode with Tristan, then let us know what y

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Molly Kipnis
14 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E1: How Courtney Tucci tracked her Gong rollout and adoption at Mirakl

Welcome to season one, episode one of Visioneers TV featuring @Courtney_Mirakl, Director of Sales Enablement at Mirakl! On this premiere episode, Courtney shares her best tips and tricks for fellow Sales Enablement Managers who are rolling out and tracking the adoption of Gong at their organization.  Here are just five of the countless nuggets of gold that Courtney shared during this interview:   Make a launch day checklist. Courtney’s checklist consisted of calendar blocks, email drafts, Slack drafts, screenshots of the tasks that her Gong implementation partner had outlined for her, and lots of coffee. Train your teams early on to overcome potential challenges. For example, Courtney made sure that her team knew exactly what to do if their prospects owned the calendar invite.  Use previous Gong users at your organization to champion your rollout. Ahead of your launch, find out if there are any previous Gong users at your organization to get the rest of your team on board.  Enabl

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Molly Kipnis
14 days ago
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multiplex123Community Newbie
asked in DEALS

Can I filter by a field not being empty vs a specific value?

I’m creating a deal board for more complex deals that require executive sponsorship. The way this is indicated is by whether or not a rep fills out an open-text field “Additional Support Needed by ELT” explaining what they specifically need help on/what makes it a complex deal (Example: Prospect sent us an NDA that potentially exposes us to x,y,z--need legal team review). Because each of these values will be unique, is there any value I can put in the filter that is essentially Additional Support Required = Not empty/is known/Not Blank?  

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Molly Kipnis
15 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Customer Success Managers

If you lost access to Gong tomorrow, what part of your job would immediately get harder?

What’s the one part of your job that you can’t do without Gong? Share with us in the discussion below!

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17 days ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG

Getting The Gong Experience In Salesforce - March 8th Data In Gong Meetup Recap

New to Gong for Salesforce?Already using it and want to take it to the next level?  Watch a recording of @Shif Arad and Dor Sened, two names synonymous with Gong for Salesforce, lead us through a very informative session on Gong for Salesforce. I know Gong and Salesforce pretty well and I walked away with a lot of new information and tips.  HIGHLIGHTS:  Data Enrichment:How many times have you wanted to add contacts that Gong automatically captures, through its visibility to meetings and emails, to Salesforce? Wait no more! People were very excited to learn about the Salesforce data enrichment opportunities using Gong participant data and Salesforce flow. I liked in particular that Gong for Salesforce comes with out of the box Flows that you customize for your company. So you can update/ create Participant Contact Roles, Competitors, and enrich Contacts and Leads. Push Emails (and Calls) to SalesforceWhile not technically part of Gong for Salesforce, Dor reminded us of the long-standin

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Andrew O'Driscoll
19 days ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in Frontline Managers

What's your pipeline managing secret?

What is one thing that you do that no one else does to manage pipeline?Share your story below!

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21 days ago
Matt Schroyer
Matt SchroyerGongster
published in SHARE REVENUE HACKS & TIPS

Ask us anything about our partners!

March is officially Partner Month at Gong, and we’re here to answer all of your partner-related queries!  Got a question about a specific partner?Curious how to connect an integration?Have some consulting needs and looking for the perfect partner? Drop your questions in the comments below and our Partnerships Team will be responding in real time on Thursday, March 16th!

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Matt Schroyer
25 days ago
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