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Unanswered questions

245 Posts
M
Meg BowieCommunity Newbie
asked in CONFIGURING GONG
Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

683
A
1 day ago
J
jackatdisplayrCommunity Newbie
asked in DATA IN GONG
Exporting Gong Engage Email Stats

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?

597
J
6 days ago
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Casey SailorNew Participant
asked in DATA IN GONG
How to see all the flows a person is in

Is there a report or way to see which flows a person is in.  I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.  

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C
6 days ago
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Geert MerckaertNew Participant
asked in DATA IN GONG
Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself. 

130
G
8 days ago
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Miles DickeyNew Participant
asked in GONG EDUCATION & TRAINING
Calendar?

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

91
Molly Kipnis
9 days ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
asked in INTEGRATIONS
Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?   

152
Molly Kipnis
9 days ago
D
Daniel SzalocziNew Participant
asked in Gong Program Managers (Gong customers only)
Salesforce sync - From task to event

Hi hive minds, I recently connected Gong with SalesForce and I realized a bit late that the whole export of meetings and calls were exported as tasks and not events.Now I changed the settings, but I am left with appr. 200 records in Salesforce protocolled as tasks.Do you have any best use cases how to modify them to events? Or this happens then automatically with the sync? Thank you for any feedbacks on this, Daniel

180
D
12 days ago
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Liz WallochNew Participant
asked in CONFIGURING GONG
Multiple Emails Sent at Once

I’m using Flows in Gong Engage, and I have two auto emails scheduled to be sent. One was set to be sent one business day from the previous step (a call), and the next email was supposed to be sent 3 business days after that. However, Gong sent both of these emails at the same time. Has anyone experienced this before? Thanks.

112
Carly Lohnberg
14 days ago
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Conor SkipperNew Participant
asked in CONFIGURING GONG
Changing subject lines mid-flow

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

102
Carly Lohnberg
14 days ago
E
Emma CohenNew Participant
asked in Sales Enablement
Due Date for flow to-dos

Hi all, we recently implemented Gong Engage and have they have a number of reporting fields to integrate with salesforce i.e Sequence Name, Flow Owner, I can’t seem to find one for due date and this is really important for our reps. Does anyone know how I can get the due date into a field in salesforce?

71
Molly Kipnis
14 days ago
D
Devin TaylorCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
best question and template to use for Renewal Managers

Hey Guys! Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information 

373
Molly Kipnis
21 days ago
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Katelyn TregoNew Participant
asked in Sales Enablement
Analyzing call trends at scale

Has anyone found a way using Gong to analyze trends across sales calls at scale? I’ve used trackers to identify calls that match specific criteria (ex: competitors, discovery questions, etc) but I haven’t found a way for Gong to identify things like: most common objections faced during the sales process, top pain points we’re hearing from our ICP or how effective is our team at executing our sales methodology without significant manual effort digging into individual calls.  Does this type of functionality exist in Gong?

864
Molly Kipnis
21 days ago
K
Kieran BowkerNew Participant
asked in INTEGRATIONS
Zapier help - Internal Server Error

The app returned "Internal Server Error". Getting this when trying to run a Zap when a call is completed, all the testing works fine in Zapier but I get this when trying to turn it on - does anyone have any ideas?

121
Molly Kipnis
23 days ago
N
Nabil MansouriNew Participant
asked in ONBOARDING
Can Gong record huddle calls on Slack

My team is getting pretty heavy in the use huddles in slack, but we noticed that Gong notetaker is not coming to the call. Is this a supported feature?

81
Molly Kipnis
23 days ago
E
Eran BarlevCommunity Newbie
asked in Developers
/v2/calls/extensive - Error "Request message not readable"

const myHeaders = { 'Content-Type': 'application/json', 'Authorization': 'Basic XXXXXX' };function findGongCallByDate(when) { const raw = JSON.stringify( { 'contentSelector': { 'context': 'None', 'exposedFields': { 'collaboration': { 'publicComments': true }, 'content': { 'pointsOfInterest': true, 'highlights': true, 'callOutcome': true, 'keyPoints': true }, 'parties': true } }, 'filter': { 'fromDateTime': '2024-10-18T07:00:00-08:00', 'toDateTime': '2024-10-21T09:00:00-08:00' } } ); const requestOptions = { method: "POST", headers: myHeaders, body: raw, redirect: "follow", muteHttpExceptions: true }; var response = UrlFetchApp.fetch("https://api.gong.io/v2/calls/extensive", requestOptions); console.log(response.toString());}function getAllGongCalls(){ const requestOptions = { method: "GET", headers: myHeaders, redirect: "follow" }; va

342
E
23 days ago
S
SuccessAxialNew Participant
asked in INTEGRATIONS
Gong for Saleforce iFrame Error

I am getting an error in the Gong for Salesforce API iFrame. See image below.  

130
S
27 days ago
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Cody JandikCommunity Newbie
asked in DEALS
Channel Sales G2M and Deals Funcrionality

Hello Community, We have been a Gong user for almost a year. Our go-to-market strategy is our sellers calling technology resellers across the USA and having them sell our financing products. This means we are not talking to the end users that sign our contracts and if we are talking about deals with our customers we are talking about their pipeline of deals and not an individual deal.We would like to be using “Deals” in Gong, but have not found a way that this functionality works for us. Are there any others in this community that sell through a channel of resellers and not direct and has some examples of success using Deals? I appreciate any advice you can share. Thank you,Cody

90
C
1 month ago
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Ralf PaschenCommunity Newbie
asked in GONG RECORDINGS
Gong and Calendly : Round robin events

Hi everybody,  i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link.  The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf   

313
R
1 month ago
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Elisabeth CourlandCommunity Newbie
asked in CONFIGURING GONG
Completing Scorecards

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ? 

163
Molly Kipnis
1 month ago
R
Ryan LalkakaCommunity Newbie
asked in GONG RECORDINGS
How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack.  I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this? 

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1 month ago
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DLNATLEnthusiast
asked in INTEGRATIONS
Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts.  I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors.  Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

70
D
1 month ago
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Will KnibbsCommunity Newbie
asked in DATA IN GONG
Gong API is not recognising my filters or my cursor and just gives me first page everytime

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.  

242
Molly Kipnis
1 month ago
D
DLNATLEnthusiast
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account.   The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis.  I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.  

902
F
1 month ago
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Kaitlin PertlCommunity Newbie
asked in CONFIGURING GONG
Salesforce Chrome Extension

Is it possible to mass add contacts from a Salesforce report to a flow? Or do you have to select them one by one within the report?

303
Noga Aloni
1 month ago
K
Kaitlin PertlCommunity Newbie
asked in CONFIGURING GONG
How can we prevent users from removing people from someone else's flow?

We have teams that collaborate on accounts and might be targeting the same contacts. If someone tries to add a contact that is already part of another flow, how can we lock it down so they can’t remove that person?

121
Noga Aloni
1 month ago
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