Unanswered questions

150 Posts

R
RyanCommunity Newbie
asked in INTEGRATIONS

OAuth user/company profile

There’s no way to link the access token provided by OAuth to user or company data.How to know who gave the permissions?

2
R
1 day ago
S
SashaGNew Participant
asked in GONG RECORDINGS

Call Spotlight Next Steps Identification

I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar? 

0
S
1 day ago
A
Aidan PilgrimNew Participant
asked in CONFIGURING GONG

How can I export private comments?

My compliance team has been making lots of private comments on calls for Quality Assurance and compliance.They want to download these en masse. How do i do that?The API only allows public comments as far as i can see?

1
Lauren Olsen
2 days ago
J
Jessica JWNew Participant
asked in GETTING STARTED IN THE COMMUNITY

How to recover Gong community account after I leave my job

I signed up the Gong community account with a work email. What happens to my Gong community account if I leave my job? Can I recover it somehow? 

3
Molly Kipnis
6 days ago
A
Ayumi MasubuchiCommunity Newbie
asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

5
J
7 days ago
L
Leah LangstonCommunity Newbie
asked in CONFIGURING GONG

Creating a "team" that spans reporting structures

Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?

3
L
8 days ago
L
Lori SharpNew Participant
asked in Sales Enablement

Sales Enablement Platform

Hi - I’m evaluating Sales Enablement Platforms (Seismic, Highspot, Allego, Showpad), and looking for feedback on any you have experience with as a user and/or as an admin.

4
A
8 days ago
A
Angela NusserNew Participant
asked in Gong Program Managers (Gong customers only)

What is your number one (1) pain point Gong will help you solve?

We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.The feedback becomes objective vs. subjective.What are your thoughts?

1
Z
9 days ago
U
UserUnleashCommunity Newbie
asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

8
R
12 days ago
P
Prasad KawthekarNew Participant
asked in Developers

Transcript Search API

Hi Gong team, thanks for the great work on the API. Is there a plan to support full-text search of call recording transcripts via the API? This is a requirement for us to be able to build an integration with Gong.

2
BridgetFinegan
16 days ago
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

8
Molly Kipnis
19 days ago
K
KenCommunity Newbie
asked in GONG RECORDINGS

Seeking Solutions for Conversation Filtering and Tagging in Gong

Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.

2
K
23 days ago
K
Katie-WatershedNew Participant
asked in INTEGRATIONS

Duplicate Contact Roles on Opportunities in Salesforce

We are having issues with duplicate contact roles being created and I’m wondering if anyone else in the community has successfully customized the flow(s) that add new contacts and contact roles from Participants on conversation records. We took the logic from Gong's help documentation and customized it a bit to suit our Salesforce instance. We have a few unique requirements:We want to add the Gong participants from each conversation to ALL related open opportunities for that account, not just the most recent one or the opp with the matched owner from the call.  We want to add new/unknown Gong participants as new contacts, and then also add them as Contact Roles to those same open opportunities.The logic seems to work, except that the flow is creating duplicate Contact Roles for each Opportunity - same name, same contact, the only difference is the Contact Role ID. One of our engineers determined that the likely cause of the duplicates is likely due to batch syncing between Gong and Sal

1
Lauren Olsen
26 days ago
Liz
LizCommunity Newbie
asked in NETWORK

Roundtable Discussion on Forecasting with Gong

Hi Visioneers! I am going to be hosting a Roundtable discussion with the topic Failing at Forecasting? Fix it with Gong. I am looking for a few volunteers who use Gong Forecasting to join us on our panel to share their insights and best practices. We are aiming to have this during the 3rd week of September. To be transparent, while my company GTM Advisors is a Gong certified partner, this is not a Roundtable hosted by Gong. It’s hosted by GTM Advisors. Our goal is share with the broader community the benefits of Gong Forecasting and how Gong is so much more than a call recording platform. If anyone is interested in joining us on the panel please let me know :)   

4
Liz
28 days ago
J
Jason AdkinsNew Participant
asked in INTEGRATIONS

Gong Upgrade to 2.28

I have upgraded from 2.26 to 2.28 this morning following this guide, Upgrade Gong for Salesforce – Gong Help Center. In Salesforce, the Gong installed package shows me that it has upgraded to 2.28 and I have added the two new fields to the Conversation object as prescribed. In Gong though, under the Salesforce integration information, I still see version 2.26 and it is still prompting me to upgrade to 2.28. I have logged out and logged back in multiple times now for the past 2 hours, but still seem the same. Is there something else I need to do within Gong?

1
Molly Kipnis
29 days ago
Kelli Smith
Kelli SmithNew Participant
asked in INTEGRATIONS

Duplicate Salesforce Tasks

Gong is creating multiple tasks for emails sent to multiple recipients, one task per recipient. This is inflating our activity metrics and I haven’t found a way to group unique emails together to solve for this. Does Gong offer a solution? Is it possible to create a single task and associate it with multiple contacts instead. I know this is possible from a Salesforce perspective. Or create a Unique Email ID for each unique email or a similar field I can group off of. 

1
Molly Kipnis
29 days ago
L
Leon HassidCommunity Newbie
asked in SHARE REVENUE HACKS & TIPS

Use Gong snippets or transcripts for customer testimonials

I have a question that I wanted to ask the community in terms of how we can use Gong snippets or transcripts in order to convert them into customer testimonials that are of course anonymizedHas anybody considered and addressed whether there are any legal implications if we just create customer testimonials from actual Gong transcripts/video/audio, and we use them for different videos and other social media and marketing purposes?For example, the Gong CEO himself has done that here and I remember one post where he did it with sound, I just can’t find it:https://www.linkedin.com/posts/amitbendov_airocks-lastmoveradvantage-activity-7079017597932847104-fJpt/?utm_source=share&utm_medium=member_desktopDo we need to get any special permission to do that? Even though we will not be sharing any other information like the person who said it or the company they represent. The only thing that we will be using is their voice or text and I don’t think that that’s sensitive information/PIIIs this

3
Molly Kipnis
29 days ago
T
Tim LittonNew Participant
asked in INTEGRATIONS

Gong with Call Center and queues

Our organization is looking to upgrade our Call Center and want to see if it’s possible to use Gong. Is anyone else using Gong with their customer service teams?

0
T
1 month ago
Keith Harrison
Keith HarrisonCommunity Newbie
asked in COACHING

How can I analyze sales calls to create a sales script?

Seems like a simple question for a community and group like Gong…I want to take all (or some) of the calls of one of my top sellers, have them analyzed and model a sales script for me and the rest of the team.How can I do this? (with Gong and/or connected tools)Thanks :) 

2
Keith Harrison
1 month ago
K
Kavya P PhophaliaCommunity Newbie
asked in CONFIGURING GONG

Smart trackers

Hi everyone,I have two questions for you all:1. What are some important use cases of smart trackers and a few example sentences you guys are trying out?2. How are you setting up smart trackers for MEDDPICC?

1
Molly Kipnis
1 month ago
T
Tom VamoplaNew Participant
asked in DATA IN GONG

Transcript Summary/Notes summary

Seems like there are some great AI solutions out there that are able to summarize quite a bit of content.  I really like the transcripts in Gong, but often times wish I had a summary of the transcript of the call or a highlight of important notes.  Does Gong have something like this already or is there anything in development?

5
Molly Kipnis
1 month ago
A
Alfred AriasNew Participant
asked in Frontline Managers

Gong for SDR's

How can SDR’s use the new Gong Engage?  I have heard it is limited to AE’s due to need for opportunity permission?  True?

1
Molly Kipnis
1 month ago
E
Eku MalcomCommunity Newbie
asked in INTEGRATIONS

Automating email to prospect based on a call in taking place in Gong

We're wondering if it's possible to set up an automated email to go out through Gong's email editor to a prospect once a demo call has been completed by a specific user. We'd like to know if this is possible through the Gong software directly or if that isn't possible, through the Salesloft integration and/or the SFDC integrationComments from our CSM were: At this time Gong does not send out auto-emails. I'm not aware of any other software that does this and is triggered immediately after a call in a certain stage. Here at Gong if we are ever sending out auto emails I believe we typically send through Gainsight however the trigger isn't based on a stage of an opportunity but just a customer list. If this isn’t possible through Gong, what strategies have you used to automate emails to prospects?

3
E
1 month ago
A
Anita PallNew Participant
asked in GETTING STARTED IN THE COMMUNITY

I don't see the Recording Content option on my company settings page

I want to add an audio-prompt when a caller joins my Zoom call to inform them they are being recording by Gong (we call it the Pryon Note Taker). When I click on the company settings, i dont see a recording content section per what the support materials outline. Anyone know what I may be doing incorrectly? Thanks, Anita 

1
Andrew O'Driscoll
1 month ago
T
Tal ShemeshNew Participant
asked in Developers

Keep getting "invalid_grant" for API calls

Our customers can connect their Gong to our platform 0 inorder to fetch meeting and recording information and show it to their customers. From time to time, some of the integrations stop working and we start getting "invalid_grant" in the response. Most of the integrations keep going for long time, while others are suffering from this issue.Any ideas what we should do to solve it?

1
Andrew O'Driscoll
1 month ago
Terms & ConditionsCookie settings