Unanswered questions

194 Posts

Z
Zak FischenichNew Participant
asked in GETTING STARTED IN THE COMMUNITY

What's the Best Method for Tracking Pipeline Velocity?

I would like to easily see what is coming into the pipeline, falling out, and closing over time in the form of a graph and data points. Does anyone have tips or tricks for doing this in Gong/Salesforce?

0
Z
15 hours ago
O
Oliver WoodNew Participant
asked in NETWORK

How to utilize Gong to determine impactful slides?

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

0
O
2 days ago
TLee McNabb
TLee McNabbCommunity Newbie
asked in GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

3
Molly Kipnis
10 days ago
B
Ben WhiteheadNew Participant
asked in Sales Enablement

Gong Leaves Call after 5 mins? Can I change this

Hello, RE: Gong. If I am recording on Gong on MS Teams, if no one joins in the first 5 mins, Can I change this?

1
Molly Kipnis
10 days ago
A
Ashley MurdterNew Participant
asked in GONG RECORDINGS

Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

1
Molly Kipnis
15 days ago
S
Shaan VaidyaNew Participant
asked in INTEGRATIONS

Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call? 

1
Molly Kipnis
16 days ago
P
Paolo PesentiCommunity Newbie
asked in GETTING STARTED IN THE COMMUNITY

Task in mobile APP

Hi, is it possible to manage task (call, task, ecc not only AI to dos) directly in the mobile APP?Is there some videos about this topic?CiaoPaolo 

5
Molly Kipnis
16 days ago
T
timvitally
asked in Developers

API - handling data updates in Gong

Hi! When using the Gong API to sync data out of Gong, is there some standard pattern for keeping data up to date? In the documentation I see webhook rules which only can send webhooks after a call is processed and retrieving calls by date range which doesn’t support polling by updated times.  Is there some other approach to syncing data that I’ve missed, or is the usual pattern just getting the Gong call data once it’s done processing, and not expect any changes otherwise? Thanks for any insight!

2
Andrew O'Driscoll
17 days ago
U
UserUnleashCommunity Newbie
asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

10
BridgetFinegan
23 days ago
C
Charles BertramNew Participant
asked in DATA IN GONG

Edit Prospect Highlights

Gong recorded a call and one of the bullets in the Prospect Highlights pane in the Call Spotlight references a competitor the customer mentioned. The problem is it didn’t capture the name correctly and I’d like to be able to edit it with the correct name for tracking and reporting purposes. Is this possible?

1
Molly Kipnis
25 days ago
A
Ayumi MasubuchiCommunity Newbie
asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

9
Molly Kipnis
25 days ago
J
Joe BarrowEnthusiast
asked in DATA IN GONG

How to aggregate Activity in Gong, specifically inbound/outbound emails and calls

I want to model out the characteristics of closed won deals.   One of the metrics I am keenly interested in is the number of customer facing interactions.   I am less concerned about sales cycle as I am how many touches does it take.   I can see this information when I go to Account Status.   I can look deal by deal for all closed won activities but this is very time consuming.   What I can’t seem to find in places like insights is a roll up for all inbound email, outbound email and calls.   If I can see that in aggregate by seller that would give me amazing insight for what a closed won deal looks like.   That would be a massive win for me as a sales leader.   Is there a way to export this data?   I don’t mind doing the work in excel if I can’t get it in Gong.   I am trying to upload an image the icon here doesn’t seem to want to let me add the screenshot.   In short, if I go to account status I see exactly what I am after but I can’t do this across 50 deals a quarter and manually ent

3
J
29 days ago
C
Conor DowneyCommunity Newbie
asked in DATA IN GONG

API Request Authorization issue

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

5
W
30 days ago
L
Lindsay WolffNew Participant
asked in COACHING

Manager Coaching playbook?

Has anyone created a simple playbook/guide for managers to leverage gong for coaching that you’d be willing to share?  (general coaching - call, professional development etc)?

2
Molly Kipnis
1 month ago
S
stephanie richmanCommunity Newbie
asked in CONFIGURING GONG

In Person meeting impact

Anyone have ideas on how we can use Gong to measure the impact of live (in person) meetings?  We feel pretty confident that when a in person meeting happens, the outcome is better… We’d like to A) show that in Gong - maybe as Win/Loss report and/or show it on our dealboards- i.e. flag those that don’t have activity type of In Person Meeting..  Hope this makes sense and would LOVE any ideas anyone has.

2
Molly Kipnis
1 month ago
Keith Harrison
Keith HarrisonCommunity Newbie
asked in COACHING

How can I analyze sales calls to create a sales script?

Seems like a simple question for a community and group like Gong…I want to take all (or some) of the calls of one of my top sellers, have them analyzed and model a sales script for me and the rest of the team.How can I do this? (with Gong and/or connected tools)Thanks :) 

4
Courtney_Mirakl
1 month ago
M
Margo ReyCommunity Newbie
asked in Developers

Retrieve calls from API with presentation shared in it

Hi, I’m trying to retrieve calls from Gong’s API filtering on the ones where a  specific slide was presented. I see the interface in Gong has a filter for keywords in slides but I don’t see any filter in the API. Is it not available in the API or I’m not looking right?Thanks!   

4
M
1 month ago
B
Brooks DoughertyCommunity Newbie
asked in Sales Enablement

Possible to tag people in Gong from Sales Nav?

Is there a way to “Tag” users in Gong from within Sales Navigator? Or add to a Flow directly from Sales Nav? My workflow is to get a list together in Nav of say 50 people that I want to add to a flow. But right now I have to then go and look them up one by one in Gong to add each to a Flow manually.I used to be able to use this in Outreach using the Outreach Chrome extension. From my Nav list I could use the extension to tag people in Outreach. Then I could go to Outreach, easily find the 50 people with the tag, and add them all to a flow.Right now I am finding the process VERY SLOW to add a good list of people to a flow in Gong.

1
B
1 month ago
D
David GriffithsNew Participant
asked in INTEGRATIONS

Gong for Salesforce is not installed Error

Hi.  I connected Gong to Salesforce, then installed Gong for Salesforce and completed the configuration.  In Gong, It’s still showing Gong for Salesforce is not installed.   Can anyone help diagnose what I did wrong, or didn’t do?   

1
Molly Kipnis
1 month ago
N
Nadav VakninCommunity Newbie
asked in INTEGRATIONS

Extracting data through Fivetran connector - missing crm and conversations tables

I’m extracting Gong data to our warehouse using Fivetran. For some reason I do not see the Conversations tables and the CRM tables (entity value, deal, account etc) showing data from our SFDC. I’m seeing other tables such as trackers, calls, worksapce, scorecard.Are these tables created by default? Does it require some additional configuration? Fivetran ERD for Gong appears here 

3
N
1 month ago
A
Austin DiazCommunity Newbie
asked in GONG RECORDINGS

Searching in Gong

Is there a way to have Gong look for a phrase in emails instead of calls? When I type a phrase in the search bar it only shows me where that phrase has been said in sales calls but I want to search emails as well. 

2
A
2 months ago
J
John JensenNew Participant
asked in CONFIGURING GONG

Call Spotlight Notes into Hubspot

Does anyone know how I can get Gong to automatically put the call spotlight, including next steps and action items into a meeting record in Hubspot?

2
Molly Kipnis
2 months ago
J
jackatdisplayrNew Participant
asked in INTEGRATIONS

Can Gong update only certain Salesforce event records?

We don’t need to update all related Salesforce event records.  Nor do we need to sync all the Gong data into Salesforce.  We just need to update the related Salesforce event as to the duration of the meeting.  Does Gong have out of the box configuration that can do this?  Or is an api call required?Thanks

7
shifarad
2 months ago
Daniel Morgese
Daniel MorgeseGongster
asked in ALL ABOUT REVENUE INTELLIGENCE

Sales Leaders! What do you want more data on in 2024?

Revenue Leaders... what data do you want more of in 2024?We want to hear from you!We’re running a quick survey to find out:-What challenges did you face in the past year?-What are you prioritizing in 2024?-How has it impacted your role?Your response will help shape our 2024 Gong Labs research agenda, ultimately providing you with (free!) insights into what’s driving success across top-performing organizations.The survey takes about 7 minutes.As a thank you for participating, you’ll get priority access to the results and see how you stack up against your peers. Take the survey here. 

1
RyanCahill
2 months ago
P
Philip MooreNew Participant
asked in DATA IN GONG

Looking for help fine tuning Deal Board accuracy.

We use Gong with HubSpot.  Often times when reviewing the No Activity (no comms within 14 days) column within Drivers, the rep had actually spoken to the prospect within the past few days.  It appears the discrepancy almost always occurs when there are multiple product lines we sell, and a different rep might be speaking with someone else at that same company based on a different deal.There might be no way around that, but I’d love to figure out getting those percentages to be as accurate as possible.  i.e. Product rep will show 12% of deals have no activity within 14 days, but every one of those deals does have comms within that time frame.Anyone have some best practices on ensuring accuracy?

1
RyanCahill
2 months ago
Terms & ConditionsCookie settings