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Unanswered questions

10 Posts
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Alexandra KynochNew Participant
asked in SHARE REVENUE HACKS & TIPS
Anyone using SmartTracker to learn about their customers' onboarding experience?

I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with. I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. Thanks in advance!Alex

182
tooliodan
16 hours ago
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Meg BowieCommunity Newbie
asked in CONFIGURING GONG
Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

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Molly Kipnis
17 hours ago
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Selma AbdallaCommunity Newbie
asked in INTEGRATIONS
Configuering Gong into salesforce

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help 

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S
8 days ago
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Ryan LalkakaCommunity Newbie
asked in GONG RECORDINGS
How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack.  I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this? 

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9 days ago
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Christina HaleCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
Enablement for Pipeline and Forecasting

I adapted Gong’s BINGO card for conversation intelligence as part of our rollout enablement and went over really well with our users! I’m looking for something similarly fun & engaging for Deals. Has anyone had a fun and successful enablement rollout for Deals? What did you do? 

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15 days ago
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Conor SkipperNew Participant
asked in CONFIGURING GONG
Changing subject lines mid-flow

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

324
Carly Lohnberg
16 days ago
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kashyabNew Participant
asked in GETTING STARTED IN THE COMMUNITY
Can't get approval for Developer Account

I am writing this for help because my Gong Developer Account is not being approved or denied (processed). Me and my co-founder have filed applications but have heard nothing back from Gong. Could someone please help with this.

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B
18 days ago
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Katie McAlickNew Participant
asked in DATA IN GONG
Downloading Transcript Data from Trackers

I am not sure if this is an available feature and I am just missing it, but is there a way to download transcripts from calls that only feature specific types of data? For instance, I am trying to download transcript data from calls where a specific competitor was mentioned. Is that something that can be done through a Tracker, Stream, etc.? Thank you in advance!

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R
26 days ago
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Geert MerckaertNew Participant
asked in DATA IN GONG
Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself. 

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O
28 days ago
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Casey SailorNew Participant
asked in DATA IN GONG
How to see all the flows a person is in

Is there a report or way to see which flows a person is in.  I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.  

152
Carly Lohnberg
29 days ago
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