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Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

11 hours ago

Peter TightCommunity Newbie

asked in COACHING

How to track filler words by team member over time?

Some feedback I got during my performance review was to try to cut back on filler words in my customer calls. I’d love to use Gong to track my progress on the journey to stop using filler words and also to attach some metrics to work against. Has anyone tried to do this in the past? I figure someone probably has a great report/tracker search string I could rip off rather than reinventing the wheel. In my mind I’d have two views: Team view: Name on the Y axis and volume of filler words on the X axis Individual view: Different filler words on the Y axis and the count (or better yet, the percentage of total words) on the X axisThank you!!

16 hours ago

Russell KoontzCommunity Newbie

asked in DEALS

Deal Board without Opportunity or Closing Date in Salesforce

Good morning, I’m new to Gong, and working my way through the training resources. I love the Deal-Board insights, but I’m trying to find a way to customize it to show new-business prospects, that don’t have an associated opportunity or closing date in Salesforce. Does anyone have experience with this, or will I need to force a “dummy” field in Salesforce in order to have it show in the Gong Deals?Thanks for your help.

1 day ago

Ryan Austin

asked in GONG RECORDINGS

Screen Sharing Gong Recordings in Teams

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end. We tried some audio troubleshooting within Teams, but to no avail. Has anyone else had this happen, and if so, what was the solution to correct it? Thanks much! --Ryan Austin

2 days ago

AustinNew Participant

asked in GONG RECORDINGS

James SalayNew Participant

asked in DEALS

Power and HubSpot

How does Gong determine whether or not the contact has “Power” I only see user created fields inside of HubSpot and no way to point them to that field.

10 days ago

Ayumi MasubuchiCommunity Newbie

asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

11 days ago

Deeksha GuptaNew Participant

asked in GONG RECORDINGS

Need to download recordings more than 100

Hi Team,I have been asked to download the actual Transcripts records as well as the audio and video Recordings created between a date range.The documentation https://gong.app.gong.io/settings/api/documentation#post-/v2/calls/transcript gives us info on how to retrieve transcripts and recordings, but to download each recording we will have to click the url one by one ,we have 500+ recordings and its really difficult to download the recordings this way, can you please tell if there is a automated way to download all call recordings within a date range.

17 days ago

Katie McAlickNew Participant

asked in DATA IN GONG

Downloading Transcript Data from Trackers

I am not sure if this is an available feature and I am just missing it, but is there a way to download transcripts from calls that only feature specific types of data? For instance, I am trying to download transcript data from calls where a specific competitor was mentioned. Is that something that can be done through a Tracker, Stream, etc.? Thank you in advance!

19 days ago

Ryan LalkakaCommunity Newbie

asked in GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

24 days ago

Lauren SheppardGongster

asked in SHARE REVENUE HACKS & TIPS

POLL: What's your favorite kind of content from Gong? 📊📖

Help us curate the best content for you and your team.

24 days ago

Lauren SheppardGongster

asked in SHARE REVENUE HACKS & TIPS

POLL: Sales leaders, what's keeping you up at night? 🦉👀

24 days ago

David WiggsNew Participant

asked in EXECUTIVES

Track manager comments not made on calls (close lost)

Hello Working our close lost pipeline, I’m inspecting a deal and adding comments. Because these comments and dialogue are not made on a call--I can’t easily see a roll up of coaching conversations related to a close lost deal (unless) I find the call in the 12 month history timeline and attach the comment to the call. What about when there IS no call? No show’d a demo, all calls were no answer. Appreciate your help

24 days ago

Michael LuCommunity Newbie

asked in INTEGRATIONS

Prevent private conversations from importing into SFDC?

In Gong’s Salesforce integration settings, you can filter the Gong calls that are exported to Salesforce. However, the “Is Private?” flag is NOT available in the list of filters.FEATURE REQUEST: Please allow private calls to be filtered out of calls exported to Salesforce.QUESTION: Any workarounds? I’ve implemented a Salesforce validation rule that prevents Gong Conversation records from being created in Salesforce if the Is Private flag is set to true. That generally works, but it may cause problems if Gong sends a batch of records over to Salesforce and one (or more) call records are private (the other non-offending records would also fail due to rollback of the entire batch).

24 days ago

Giuseppe MastroianniNew Participant

asked in GONG RECORDINGS

Is it possible to download all calls transcripts in a Word/XLS format?

Hello everyone,I would like to know if there is a way to export all the calls’ transcript and notes stored in Gong to a Word or Excel files.

24 days ago

Brett ShortsNew Participant

asked in INTEGRATIONS

Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

29 days ago

Matt HandsEnthusiast

asked in CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

1 month ago

Dee RooksNew Participant

asked in GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once? Thanks

1 month ago

Christian WillemsNew Participant

asked in DATA IN GONG

Deviations between monthly and quarterly Gong projection

Hey, we’re using the Gong projection quite a lot in order to test the bottom up forecast of our leaders. One issue we just came across is that when comparing the sum of monthly projections within a quarter with the quarterly projection we get two completely different numbers. For example, our Q3 projection is currently 24% higher than the sum of July, August and September projection. The weighted pipeline amount is 12.5% higher, the expected deals amount 38.7% and the applied win rate on the expected deals is a whopping 13%-points higher than the average of the three single months. While I understand that there might be slight differences when aggregating the data these difference seem to be too extrem and reduces the confidence in the quarterly number, especially since the monthly projection seem to be closer to the bottom up forecast. Could someone explain where this large difference is coming from and why e.g. applied win rates are so extremely different?Thanks!

1 month ago

Craig HallNew Participant

asked in INTEGRATIONS

salesforce integration - custom fields

In gong you can ask anything relating to a call. And it seems to work pretty well. In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc. it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce.

1 month ago

Kevin HeralyCommunity Newbie

asked in Sales Enablement

MEDDIC Scorecard Examples

Hi community! Wondering if anyone out there has implemented MEDDIC-specific scorecards at their organization and would be willing to share a couple of examples I could use as a starting point? Thanks in advance!

2 months ago

Paddy HigginsNew Participant

asked in GONG RECORDINGS

Speaker breakdown on calls shared with customers?

I have had one of our Account Execs ask about the speaker breakdown on a call that has been shared externally. For some reason, the speaker breakdown isn’t there when sharing with external organisations. I have looked at settings etc to see if it is something on my end but can’t see anything. What am I missing?

2 months ago

LemonadeLXPNew Participant

asked in Sales Enablement

Automated email send limits?

Hi! 👋🏻 First, thanks for your insight. My sales team is eager to hop onto Gong, but I had some questions around regulatory controls that they weren’t sure how to answer.Does Gong have the ability to send emails in an automated manner? If so, are there ways to limit things such as emails to a domain in a day, or overall messages per second and so forth?With Google’s limits on sends, I’m hopeful to mitigate the risks associated to automations that use Google as an MTA (I understand that mails will get sent through our Google Workspace?)Thank you!Alex

2 months ago

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