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ICYMI: You Asked, Amit Answered!

7 days ago

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Will HayesEnthusiast

asked in Gong Program Managers (Gong customers only)

Delete Recordings where Customer Doesn't Attend

Hey Gong Community!Is there a way to easily find all calls that the customer doesn’t end up attending, so that I can delete them? Or better yet, is there a way to have them automatically deleted? I’ve found some calls where our reps are on the line for ten minutes talking to each other, and then the call ends because the customer never showed up. We don’t want to have those calls as it affects our overall call data.

5 hours ago

Matt HandsCommunity Newbie

asked in CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

1 day ago

Marcos NeryCommunity Newbie

asked in INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks!

8 days ago

Roman AleksandrenkoGongster

asked in GETTING STARTED IN THE COMMUNITY

What's the best resource that helped you getting up and running with Gong fast?

Hi everybody,I’m curious about the smaller companies without a dedicated tech admin and very limited support from Gong. 1. How did you manage to navigate through the setup & integrations phase?2. What was the most helpful resource and why?3. What were the most challenging parts of the process? Thank you for the help! PS: sorry if somebody already asked about this, I just couldn’t see it anywhere.

8 days ago

multiplex123Community Newbie

asked in DEALS

Can I filter by a field not being empty vs a specific value?

I’m creating a deal board for more complex deals that require executive sponsorship. The way this is indicated is by whether or not a rep fills out an open-text field “Additional Support Needed by ELT” explaining what they specifically need help on/what makes it a complex deal (Example: Prospect sent us an NDA that potentially exposes us to x,y,z--need legal team review). Because each of these values will be unique, is there any value I can put in the filter that is essentially Additional Support Required = Not empty/is known/Not Blank?

15 days ago

Kelly ParksCommunity Newbie

asked in CONFIGURING GONG

Gong Call Library

Hello -I have been using the Gong Call Library for years, but feel very limited by it’s functionaity. If possible could I suggest: Bulk adding of calls Less steps to add a call. Right now you have to go to the call page, select a folder, and click add. I would prefer if you could just click “add to library” from the listing of calls without having to click into the call page. The ability to drag and drop calls into the libraryThank you,Kelly

25 days ago

Holly HampsonCommunity Newbie

asked in CONFIGURING GONG

Create filter on external participants use of keyword trackers?

Hello - have you successfully created a filter to track an external participant’s use of a keyword tracker?

26 days ago

Dee RooksNew Participant

asked in GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once? Thanks

26 days ago

laurathedigitalcsmCommunity Newbie

asked in Data in Gong

Reporting in Customer Success

Hi Gong Community, and especially Customer Success (Enablement) folks!I’m looking to use Gong for reporting about our activities within Customer Success. We have now launched the following aspects:Topics for Customer Success Trackers for Customer Success Smart Trackers for Customer SuccessThe next step is to leverage this information for internal reporting, within the team, for our team leads and for the stakeholders above. I am curious to get inspired on what you do to create transparency!What information do you report on regularly within the 1:1s you have, the team meetings, your leads and leads’ leads? How do you check how your customer calls impact pipeline? Do you follow call naming conventions to analyse certain types of calls? Do you leverage CRM information to build certain reports, track campaigns or topic performance? In Customer Success, we are not the primary account owners, which can complicate things. I am excited to hear from you, and happy to also have a chat about it

26 days ago

AnthonyZNew Participant

asked in CONFIGURING GONG

Can you export a call transcript?

Is it possible to export the transcript of a call to a spreadsheet? I am wanting columns with Time, Speaker, and Transcribed Audio.

1 month ago

Todd MorganCommunity Newbie

asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have. She’s operating iOS 16, but on an iPhone 8. Does anybody know if you need a certain model of smartphone to enable this feature?

1 month ago

UserUnleashCommunity Newbie

asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

1 month ago

James JanssenNew Participant

asked in INTEGRATIONS

Christie SpainNew Participant

asked in Sales Enablement

Hi Gong Friends!

Hi Everyone! Christie Spain here - Field Enablement Lead at LaunchDarkly! We are in the process of implementing Gong so any tips you have on create a ground swell with managers and reps - I’d love to hear about them! Looking forward to learning from this community! Christie

1 month ago

Annie McCabeNew Participant

asked in SHARE REVENUE HACKS & TIPS

November Community Question

What does a day in the life look like for you? -Wake up ~5:30am-Start work at 6:00am (I work east coast hours)-Answer emails, prep for the day/week, organize, ect. -Join calls as scheduled-Lunch break and try to take a walk or do yoga-Afternoon work (meetings, pipeline building, ect)-Afternoon workout-Errands-Dinner and shows

1 month ago

Ayumi MasubuchiCommunity Newbie

asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

1 month ago

Alun PhillipsCommunity Newbie

asked in GONG RECORDINGS

Access to a section of a call I shared with a client has expired

Hi,Access to a section of a call I shared with a client has expired. Can I extend it, or do I have to re-crop and send it again?Thanks

2 months ago

Rich PrashadCommunity Newbie

asked in DEALS

How I use Gong Deals to forecast NRR

We use Gong Deal boards for our Customer Success team to forecast renewals, up-sells, and cross-sells.We’ve set up boards that give us visibility to the Renewable $, Upgrades, Downgrades, and mix of One-Time vs. Software vs. Services. We have these set up as calculated columns from our CRM (HubSpot) that are then visible in the Gong Deal Boards.We use the board every week in our team meetings to drive the conversation on deal pipeline which serves as an input towards forecasting our Net Revenue Retention.

2 months ago

Partnerships PeteCommunity Newbie

asked in Gong Program Managers (Gong customers only)

Stakeholder Buy-in "3 step"

I’ve found the best method for getting stakeholder buy-in is the following 3-step process: 1 - Overcome common rep objections Share Gong’s value in initial communications including- call transcripts alleviate traditional note taking prep your next call from Gong’s record of prospect’s main questions Gong tracks every action item for complete follow-up Reps can listen to calls from top reps to learn what good sounds like 2 - Have executive leadership bridge the gap Work with an executive leader commit to the following 3 items in the first 30 days- record and share a Loom video about goals with Gong and how it can help reps and managers attend team meetings to voice support share proof (we’ve been lucky that leaders have used Gong in the past and shared those experiences) 3 - Author a living document with the A-team (tech admin, champions, FLM, exec) - We’ve called this document a Joint Success Plan (JSP) in the past. The JSP that acts as a collection point of mutually agr

2 months ago

Molly KipnisCommunity Manager

asked in Frontline Managers

What's your favorite forecast hack?

Was there ever a time that you absolutely nailed your forecast? Share your story below!

3 months ago

Andrea IharaHigh roller

asked in SHARE REVENUE HACKS & TIPS

2023 and deepening engagement

I’m doing our end of year metrics and have decided to focus on three areas moving into 2023: More than 4 engaged contacts before our technical eval sales stage, ensuring that we are addressing budget before this same stage, and ensuring we are discussing quantifiable metrics for a successful implementation.BUT…I want to raise enthusiasm. Has anyone done some kind of gamification, perhaps for 30 days, that really got people hyped up about their usage of Gong? Extra applause if it involves building out a “best of” library…. Thanks in advance…

3 months ago

Joe BarrowEnthusiast

asked in DEALS

Columns Not Appearing in Deal Boards

Hello - I have a number of columns that I have added to my deal boards for things like trackers and various Salesforce fields. This morning when I logged in I don’t see them on the deal board anymore. I can see them when I go to edit the respective board but I don’t see them when I view the board as a user. Any help or insights are appreciated. I have added a few screenshots to show the end user view and my view of the deal board. Thanks, Joe

3 months ago

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