Former all-star CSM-turned CS Enablement Manager,
00:09 Vanessa’s Superpower-maintaining fresh and relevant banks of calls leveraging streams"Providing CSMs with real-time best in class calls to reinforce training"
00:14 Why It’s Important"Real-life examples help reinforce trainings and creates a stickier approach to skill development"
00:34 A Two-Fold Approach"First, creating a library folder and second, using streams folder"
01:14 Best Practice for Using Library & Streams"Make sure both folders are housed in the same place for easy access"
01:52 How Does Streams Work"Every time a call that falls under these specific filters is held, Gong will automatically push the call into the specific stream folder"
02:14 The Impact on This Workflow"Creating hands-free and low-touch way maintaining fresh content for your team allows me to invest my time in other areas of enablement"
02:20 Best Practice for This Workflow"Creating a library & stream folder for each training session to continually provide fresh content that is impactful for the skill development of your team"
Access the Video through Gong Academy: https://academy.gong.io/csm-best-in-class-calls?next=%2Fcsm-best-in-class-calls%2F1017163