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187 Posts

Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from "Storytelling with Data: Let the insights make an impact"

Thanks for coming to our recent customer event, Storytelling with Data: Let the insights make an impact. Here are some tips to help you better understand and leverage Gong Data Cloud.  📊🕵🏻Since your company’s use cases and business questions are endless, it’s important to understand the data, so that you can map your business questions to the right data points. Gong has a very rich dataset that contains both raw and enriched data types. It all starts with collecting customer conversations, which is the first building block. Whether it’s calls, emails, or calendar meetings - Gong can have the full picture of your customer interactions.  From the content of the conversations, like transcripts, and trackers, to deal insights like deal warnings and deal predictions, forecast submissions and accuracy, SDR engagement, and many more. Gong Data Cloud takes all this data, packs it in analytics-ready tables, and streams it directly into your data warehouse. This is already available today if

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Hannah Hapin
7 days ago
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Leon HassidCommunity Newbie
asked in SHARE REVENUE HACKS & TIPS

Use Gong snippets or transcripts for customer testimonials

I have a question that I wanted to ask the community in terms of how we can use Gong snippets or transcripts in order to convert them into customer testimonials that are of course anonymizedHas anybody considered and addressed whether there are any legal implications if we just create customer testimonials from actual Gong transcripts/video/audio, and we use them for different videos and other social media and marketing purposes?For example, the Gong CEO himself has done that here and I remember one post where he did it with sound, I just can’t find it:https://www.linkedin.com/posts/amitbendov_airocks-lastmoveradvantage-activity-7079017597932847104-fJpt/?utm_source=share&utm_medium=member_desktopDo we need to get any special permission to do that? Even though we will not be sharing any other information like the person who said it or the company they represent. The only thing that we will be using is their voice or text and I don’t think that that’s sensitive information/PIIIs this

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Molly Kipnis
29 days ago
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS

Ready to spruce things up for your next launch or company initiative?!

🎶 On the fourth day of Gong, my sales rep gave to me, Gong Sales Enablement and RevOps strategies! 🎶 Sales Enablement Managers and Gong Admins, this is our holiday gift to you.  Here are some the best resources from 2022 written by Visioneers and Gongsters like you, all wrapped up in one big, sparkly Gong bow!  Need a few suggestions to get your enablement strategy off to a fast start? Check out this Enablement guide from the Gong Academy. We asked Sales Enablement Managers how they use Gong to track a rollout or initiative. Here are the best tips from Visioneers @Isabella Grandchamp, @John Machak, @Delila House, @Ian Gwynne, and @Viktorija:  How a Sales Enablement Manager at Mimecast uses Gong's saved searches, aligned trackers, scorecards, and filters to create a best-practice library for his Sales team How a Sales Enablement Manager at Pigment uses Gong to run "Disco Call coaching sessions" with BDRs and AEs How a Sales Enablement Manager at Perkspot uses Gong to tra

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K
1 month ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from Achieving Revenue Predictability During Economic Uncertainty

Thanks for coming to our recent customer event, Achieving Revenue Predictability During Economic Uncertainty. As promised, here are tips to help you leverage Gong so you can improve your forecast accuracy. Top Tips from Drew Korab, Sales Operations Director @ UpworkIn order for you to call a more accurate forecast, have your sales ops and sales leadership team come together. Build a project plan to overcome these issues and create a forecasting methodology. Let’s break down the project into four main steps:Deep dive into your business Co-author your forecasting definitions Defined Forecast Categories ensures everyone is forecasting the same way. Moving as a team to Gong as one source of truth, gives an end to end platform to input, inspect and present your forecast both top-down and bottom-up. Define an operating rhythm Creating a forecasting rhythm ensures everyone understands their deliverables and timing expectations. Set regular reviews.By doing so, you and your team will gain im

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Hannah Hapin
1 month ago
shanegevans
shanegevansGongster
published in SHARE REVENUE HACKS & TIPS

How I onboarded at Gong in my first 30 days as CRO

 Hey, Visioneer Community! I'm Shane Evans, Chief Revenue Officer at Gong, and I'm thrilled to share my journey with you all. Joining the Gong family was a no-brainer for me - a thriving community that fosters collaboration and growth? Count me in! In this interview with Nisha, I shared just a few of things I’ve learned while onboarding at Gong:  Embracing the Gongster Community: Gong's unique culture treats everyone as equals, fostering collaboration and excitement for the role. Market Opportunity: Gong has a massive market opportunity in revolutionizing go-to-market functions and shaping the industry's future. Powerful Product Value: Gong empowers data-driven customer journeys and real-time decision-making. The Future of Revenue Intelligence: Imagine an even more autonomous and automated future for revenue intelligence - that's where we're headed! Gong for Onboarding Success: In just a few weeks, I became a Gong power user, leveraging it for both customer interactions and internal me

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Nate Vogel
1 month ago
Hannah Hapin
Hannah HapinCommunity Manager
asked in RAVING FAN STORIES

What's your favorite part about Gong Engage?

If you’re one of the lucky customers to have early access to Gong Engage, please share how you’ve been utilizing it in your day to day work life. We want to know how it has helped you in your processes!

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Molly Kipnis
1 month ago
Stephanie Pellegrino
Stephanie PellegrinoGongster
published in SHARE REVENUE HACKS & TIPS

📖 Discover our winning recipes: the Ultimate Revenue Intelligence Recipe Book is here! 🎉

📚🚀 Introducing the Gong Ultimate Revenue Intelligence Recipe Book! 🎉📊 Want to know how revenue leaders like you use Gong to achieve key business outcomes?  The Gong Ultimate Revenue Intelligence Recipe Book is here to help you unlock proven strategies and best practices to accomplish your revenue goals.  Inside, you’ll get step-by-step recipes that help you: Track the performance of your strategic initiatives  Understand what’s impacting your win rates Identify coaching opportunities  Drive an efficient forecast rollup process Build better products with customer feedback Get answers to important business questions in your BI system …and so much more! Check out all of our recipes and choose the ones that resonate with you and your sales goals and challenges: https://www.gong.io/recipe-book/

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Stephanie Pellegrino
2 months ago
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Emily MorganGongster
published in GONG EDUCATION & TRAINING

How Can a Center of Excellence Support Your Gong Launch?

Great question! A Center of Excellence, also known as a COE is a committee and central hub of resources formulated to accomplish two key things: ENSURE ALIGNMENT: COE's are designed to comprehensively orient multiple teams around the unified processes, platforms, and operations of a specific initiative. FOSTER ADVANCEMENT: The approaches executed by a COE should intend to go beyond what has already been done before in the organization.  This committee can be used for a variety of projects, one being your implementation of Gong. TIP: In Gong Academy you can view a full course about how to develop a COE and use it for the purpose of implementing Gong.  A COE is typically initiated when a company is approaching brand new ground and you need your best hands on deck. You might be expanding into new markets, exploring a new territory, introducing a new strategic product, or developing a new team. What differentiates the concept of a COE from a traditional task force is that it is designed

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Joe Tran
2 months ago
Nate Vogel
Nate VogelGongster
published in SHARE REVENUE HACKS & TIPS

Unleashing the Power of Data: Quantify the impact of your SKO (and all strategic initiatives!)

Watch the full interview here:   As the VP of Go-to-Market Enablement at Gong, I have the privilege of leading our Enablement team in spearheading strategic initiatives like new products, messaging, or competitive strategies.  The key to measuring the success of our efforts is data. During my nine years at Tableau and now here at Gong, I have always loved diving into the numbers and gaining valuable insights. According to McKinsey, 70% of large transformational initiatives fail. At Gong, we refuse to be part of that 70%.  In this video, I sat down with Nisha to share a framework that we have been using internally at Gong to measure and track the success of our own strategic initiatives. Here's a quick overview: Intake and Insights: We gather data from various sources, including leadership, market dynamics, and our own Gong technology. We analyze this data to assess the health of our business and identify areas for improvement. Training and Certification: We roll out comprehensive train

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Nate Vogel
2 months ago
Matt Schroyer
Matt SchroyerGongster
posted in SHARE REVENUE HACKS & TIPS

Webinar with Ryan Longfield: Ensuring BIG-bet sales initiatives don't fail...running a successful global rollout

 Watch it here now!The bar has never been higher to deliver on value, whether it’s from a tech purchase or the rollout of a new sales methodology initiative. When you need ALL the insurance you can find, how do you nail a can’t-fail big bet? Check out this recording to hear how this tall order can be executed globally when you pair CVI + Gong + Highspot. In this webinar you’ll learn….How to empower your team using operational rigor: You’ll learn to scale winning behaviors, while increasing win rates and efficiency. How the Gong, Corporate Visions, and Highspot partnership improves your team’s capabilities: We’ll reveal the industry’s best solution for streamlining and maximizing your team’s potential. How to get the most out of your sales transformation journey: We’ll walk you through how to use methodology and innovative technology to supercharge your sales team.Check it out HERE!

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Matt Schroyer
3 months ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from "5 Powerful Ways to Drive Effective Coaching"

Thanks for coming to our recent customer event, 5 Powerful Ways to Drive Effective Coaching. As promised, here are tips to help you leverage Gong’s cutting-edge technology and advanced coaching practices. Top Tips from Lisa @ JobberTime Management Listen to calls on 1.5x to 2x the speed and make use of the call Summary page Add quick comments on the calls to highlight specifics from your coaching conversations. Make sure to use language that matches the call, and be very specific in the comments about what you feel was done well. Autoplay to queue up calls and get some listening done -- I do this quickly in between meetings and I find it helps me stay on top of my coaching and breaks up my day. If you haven’t tried time blocking yet – I urge you to block some time in your cal to listen to calls. Ramp SDRs Listen to calls together as a group and talk about what was done well and what could have been done better. Align on coaching best practices w/ your management team. Utilizes and

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Hannah Hapin
3 months ago
Nisha Baxi
Nisha BaxiCommunity Manager
published in ALL ABOUT REVENUE INTELLIGENCE

Announcement: New product alert! 🎉Blog

We’re excited to introduce Gong Engage, a game-changing AI sales engagement product.Now you can:Engage accounts, not leads Personalize messages at scale with generative AI Maximize rep productivity Deliver frictionless lead-to-close engagementLearn more about Gong Engage here - https://gongh.it/engage-by-gong 

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Nisha Baxi
3 months ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from Customer Insider Event: Turn Your Pipe(line) Dreams Into Reality

Thanks for coming to our recent customer event, Turn Your Pipe(line) Dreams into Reality: A Deep Dive into Deal Boards. As promised, here are tips to help you leverage Gong so you can run successful pipeline reviews. Top Tips from Ian Lundy, Commercial Sales Manager @ GongPreparation is key I spend ~20 minutes doing analysis of each of my reps' dealboards to analyze risk, find gaps, etc. I share this with my reps, and expect the same level of preparation so these pipe reviews become action oriented Be on Offense between Meetings In the world of software, peoples attention is naturally fleeting and it is the sales woman/man’s responsibility to drive value between meetings. This can be through case studies, a quick call to ask a thoughtful question, screenshot from the tech, etc. Check the activity chart from your dealboard to get a clear look into which deals need an offensive play call. Get Wider  Here at Gong, our win rates skyrocket when we get multi-threaded in our deals whereas w

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Hannah Hapin
4 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV Supercharge Series: Retain Customer by Achieving Measurable Outcomes

For your business to successfully and sustainably retain and expand revenue from customers, those customers must realize measurable value from their usage of your product. This is customer success. This measurable value should be packaged as Value-based Outcomes that your sales and post-sales teams can prescribe, agree, deliver and verify with your customers. This cycle of prescription, agreement, delivery and verification of Value-based Outcomes is known as the Customer ValueCycle and is the power that drives a best-in-class Net Dollar Retention engine. In this Supercharge Series video from Gong partner Valuize, you’ll learn how Gong intelligence can be used to track the execution of the Customer ValueCycle by your teams and help measure progress towards outcome achievement by your customers. Valuize Founder & CEO, @Ross Fulton, and Industry Principal, Anthony D’Auria, share 3 actionable tips that enable Gong to maximize Net Dollar Retention in your business and become integral to

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Molly Kipnis
5 months ago
A
Amit BendovGongster
published in SHARE REVENUE HACKS & TIPS

WATCH: Five ways I use Gong every day as a CEO

Welcome to Gong! As you get up to speed, I’d like to share five ways I use Gong every day as a CEO to stay updated on how our business is tracking towards our goals and initiatives.    Check Account Status: On a typical day, I take at least two or three customer calls. In “Account Status” in Gong, I quickly prepare for those calls by checking the customer’s deal timeline, recent interactions with our team, integrations, and more. I use this feature no less than 10 times each day.   Check Deal Board: In the old days, I’d call a rep at the end of the quarter to ask about their swing deals. Now, I can see all of the swing deals on the Gong “Deal Board” so I can get up to speed without making any phone calls. Track product launches: We’re currently launching a new engagement product, and I use the “Initiatives” board to see how it’s shared by our internal team and how it’s received by our customers. I can even share highlights from customer conversations with Gongsters (our staff) and

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5 months ago
Zoya Segelbacher
Zoya SegelbacherGongster
posted in SHARE REVENUE HACKS & TIPS

5 Reasons Why Gong Has World-Class Sales Enablement

 I started at Gong two years ago. When I signed my offer as an SDR Manager, I learned that I was going to be starting the same day as one of my direct reports. I was concerned about how I was going to train them while I myself was learning and I was reassured that we had one of the best onboarding and enablement teams out there. All I had to do was show up ready to learn the Gong way and the Gong product and coach sales acumen while we both onboarded together.To say the least, I was thoroughly impressed with my onboarding led by Chelsea Neill, Eric Lindroos and Danica Schutt. From my first day at Gong, the enablement team has been well respected, efficient, and effective. Now I'm on the Enablement team at Gong and I can see from an insider's perspective, what it is, exactly, that makes Gong's enablement team world-class. 1. We hire a lot of people who were high-performing sellersOne of the most challenging things I hear from other sales enablement practitioners is establishing credibil

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Zoya Segelbacher
5 months ago
J
Joe BarrowEnthusiast
asked in GONG EDUCATION & TRAINING

Forecast Training For Sellers

Hello - I am rolling out Forecast and the team has been great.   However, I can’t seem to find any type of “how to” for my sales team outside of a pdf that walks a rep/seller exactly what they need to do to make their weekly forecast.   I have watched recorded trainings, looked for videos on youtube and I see a lot that talks at a highlevel.  What I really need is really specific stuff that I can use to show my team or share with my team that shows them this is exactly how you do your forecast.   Go into the Forecast, click your your name, click on commit, but when they get to their list of deals….I am not sure how to explain what they need do so once they get to the point in the attached screenshot.   I am guess its very easy.   A video from a Gong seller doing their own forecast would be super simple and an effective tool.   As of right now I am stalled.   Does something like this exist?   I can’t find it if so.   Thanks as always team.   Joe

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Andrea Cantrell
5 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

ICYMI: You Asked, Amit Answered!

Thanks to everyone who joined us this morning for our AMA about AI and Gong with Gong CEO @Amit Bendov, moderated by Udi Ledergor. Here are just a few of the insights Amit shared:  AI isn’t replacing Salespeople. It’s supporting them. It’s helping you automate redundant, mundane tasks, giving you more time to do the parts of your job you enjoy most: helping your customers solve their problems. AI should help you in the background. Just as people aren’t required to develop special skills to drive a Tesla, AEs and ICs shouldn’t have to stay ahead of the AI curve to benefit from it. AI should serve as an assistant to help you automate mundane tasks, surface and prioritize your most critical actions for the day, and give you insights that help you make more informed decisions. The most important skill for sellers is problem-solving; understanding a customer’s business and delivering value by helping them solve problems. Focus on these skills, and let AI help you in the background. Gong

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Molly Kipnis
6 months ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from "Championship coaching: How to lead better 1:1s with Gong"

Thanks for coming to our recent customer event, Championship coaching: How to lead better 1:1s with Gong! As promised, here are tips to help you leverage Gong to devise a blueprint for better 1:1s. Efficiently do the pre-work required to understand skill gaps and earn the right.  BEFORE: Here’s how to take 5-10 minutes to prep for a 1:1 Isolate what matters most. If everything is important, nothing is.  Identify Deal drivers - across your team, which sales skills have the biggest impact on success? Examples from healthy deals: a next step on the calendar, the client is responsive and engaged, you are multi-threaded into multiple champions, and we’ve talked about pricing early. If you don’t know where to start…check out the interaction tab Worth exploring and discussing more than 1 option here before deciding on what to partner with your rep. Ideally, improving in this area gets your rep one step closer to a career goal/aspiration they have.  Align on what great looks li

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Hannah Hapin
6 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E3: How Abhishek Humney uses Gong Deals to standardize certifications, share Insights, and Uplevel his Sales stars ⭐️

Welcome to season one, episode three of Visioneers TV featuring Abhishek Humney, Revenue Enablement Manager at Postman!  On this episode, Abhishek takes a deep dive into the secret sauce that’s been helping Postman’s Sales team hit their numbers.  Fun fact: Abhishek was the winner of the #MyGongSecret for Deals contest! This was his winning submission.  Here are just a few of things you’ll learn from this video:  How Postman uses Gong to standardize their certification rollouts, using streams and scorecards and measuring the adoption and impact (revenue influenced) of their initiatives.  How to use Gong to track deals, wins, and losses with custom dashboards How to use Gong filters to analyze sales metrics and capture winning competitor mentions How Postman uses scorecards and best-scored calls as the curriculum in their training library.  How Postman encourages reps use Engage (previously Assist) Let us know what your biggest takeaway was from this video and what kind of conte

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Molly Kipnis
6 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E2: How Tristan Deschler uses Gong Deals and Gong Engage to stay organized

Welcome to season one, episode two of Visioneers TV featuring Tristan Deschler, Director of Sales at Fairmarkit! In this episode, Tristan shares how he uses Gong Deal boards and Gong Engage (previously Assist) to organize and prioritize his deals during a typical day in the life in Gong.  Here are just a few of the tips Tristan shared during our conversation:  Use Gong as a productivity tool. Integrate Gong with Gmail and Slack to stay organized and reduce admin time. Organize your deals by stage. In this video, Tristan shows you how he organizes his deals in Gong, which helps him prioritize and move them across the finish line. Take the time to make a workflow that works for you. “Closing deals is awesome, but it’s important to spend less time on the tactical stuff so you can spend more time focusing on things outside of deals.” Free up time to maintain good mental and physical health so you can bring your best self to work!  Watch the episode with Tristan, then let us know what y

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Molly Kipnis
6 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E1: How Courtney Tucci tracked her Gong rollout and adoption at Mirakl

Welcome to season one, episode one of Visioneers TV featuring @Courtney_Mirakl, Director of Sales Enablement at Mirakl! On this premiere episode, Courtney shares her best tips and tricks for fellow Sales Enablement Managers who are rolling out and tracking the adoption of Gong at their organization.  Here are just five of the countless nuggets of gold that Courtney shared during this interview:   Make a launch day checklist. Courtney’s checklist consisted of calendar blocks, email drafts, Slack drafts, screenshots of the tasks that her Gong implementation partner had outlined for her, and lots of coffee. Train your teams early on to overcome potential challenges. For example, Courtney made sure that her team knew exactly what to do if their prospects owned the calendar invite.  Use previous Gong users at your organization to champion your rollout. Ahead of your launch, find out if there are any previous Gong users at your organization to get the rest of your team on board.  Enabl

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Molly Kipnis
6 months ago
Matt Schroyer
Matt SchroyerGongster
published in SHARE REVENUE HACKS & TIPS

Ask us anything about our partners!

March is officially Partner Month at Gong, and we’re here to answer all of your partner-related queries!  Got a question about a specific partner?Curious how to connect an integration?Have some consulting needs and looking for the perfect partner? Drop your questions in the comments below and our Partnerships Team will be responding in real time on Thursday, March 16th!

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Matt Schroyer
7 months ago
Mimi Dang
Mimi DangFrequent flyer
posted in SHARE REVENUE HACKS & TIPS

How Gong Uses Gong: [Customer Account Executive] Using Gong Assist to Be More Effective With Customer Follow Ups

Inspiration: A sudden brilliant, creative or timely idea.If you've ever run into a roadblock with creating successful email follow ups then this video is for you.One of the most painful, time consuming and important tasks amongst all individual contributors is following up with a customer. That's because effective follow ups drives urgency and momentum on open deals.That's why today, Mid Market Customer Account Executive, @Julie Zwissler shares with us how she uses the Gong Assist Inspiration feature to create powerful messaging in her follow ups and turns a historically 20 minute task into a mere 20 seconds. Watch Video Here: https://unlock-potential.gong.io/customer-account-executive-using-gong-assist-to-be-more-effective-with-customer-follow-ups/1531353

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Molly Kipnis
7 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV Supercharge Series: Driving Adoption of Initiatives with Amit Phatak, VP of Head of Decision Intelligence at USEReadyVisioneersTV

Looking for ways to take your business initiatives to the next level and increase adoption across your teams? If so, then this Supercharge Series video is a must-watch for you!In this video, @Amit Phatak, VP of Head of Decision Intelligence at USEReady, dives into the key components of driving the adoption of initiatives and provide actionable tips you can start using today. Learn how to review goals, metrics, and adoption, plus three tips to help you supercharge your efforts.Here's a quick overview of what you'll learn: How to streamline goal review and revision for optimal relevance and clarity (resulting in a clearer understanding of desired outcomes and key success factors.) The key to using the most impactful metrics to monitor progress and evaluate success (leading to data-driven decisions that drive results.) Maximize your business initiatives' success with our proven techniques for boosting adoption, engagement, and driving results (experience effective implementation of st

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Molly Kipnis
7 months ago
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