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255 Posts
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Thank you (and congratulations to our winner!) for sharing your Gong Holid-AI-y success stories 👏

Thank you to everyone who helped spread the holid-AIy spirit by sharing your Gong AI success stories. Please join me in congratulating our lucky winner of a $500 Amazon gift card, ​@Gijs Bos! 🥳 I also want to give a HUGE shoutout to ​@Travis Chichester, ​@tooliodan, ​@John Machak, ​@Matt Gardner​​​@Leigh Oxley, ​@Rae Guimond, ​@Shahina, ​@Alexandra, ​@TLee McNabb, ​@Beatrice Dobre, ​@Rebecca, ​@Michelle Sanchez, ​@Bangi, ​@Kerry Heilskov, ​@Jason Dailey, ​@Chris Reiling, ​@jbrown2024, ​@Lenny Goh, and ​@Oliver Wood for taking the time to share their Gong AI wins. The Visioneer Community is a better, more helpful place because of you! 💜 And special thanks to ​@jane.menyo for her support and dedication to empowering our Visioneer Community. 💜 And, in case you missed it, please check out the awesome new library of tips and tricks from fellow Gong users like you! I hope you all have a very happy holiday season!

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5 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Happy holid-AI-ys! Share your Gong AI success story for a chance to win $500!

This holiday season, we're celebrating all you’ve accomplished and the powerful ways you’ve leveraged Gong's AI to drive impact and simplify workflows at your organization. So we want to hear YOUR story! The first 20 people who share their Gong AI success stories in the thread below are guaranteed to win a Gong merch store gift card, and ONE lucky winner will get a $500 Amazon gift card. This contest is officially closed — but you can still share your tips and tricks with the Visioneer Community in the thread below!  Here’s how to participate:Share your story. Share a high-quality post or record a short, impactful video about how you’ve used Gong’s AI to streamline your processes and elevate results at your organization. (If you need inspo, check out these submissions from your fellow Visioneers from last year.) Vote for your favorites: From now until December 13, vote for your favorite stories by “liking” the replies in the thread. You can vote for as many stories as you like — the li

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8 days ago
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Alexandra KynochNew Participant
asked in SHARE REVENUE HACKS & TIPS
Anyone using SmartTracker to learn about their customers' onboarding experience?

I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with. I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. Thanks in advance!Alex

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tooliodan
1 day ago
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Christina HaleCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
Enablement for Pipeline and Forecasting

I adapted Gong’s BINGO card for conversation intelligence as part of our rollout enablement and went over really well with our users! I’m looking for something similarly fun & engaging for Deals. Has anyone had a fun and successful enablement rollout for Deals? What did you do? 

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16 days ago
TLee McNabb
TLee McNabbEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Using AI in our Pipeline Board

I use our Pipeline Boards for viewing status of deals multiple times a week - sometimes multiple times a day. One thing I have been thrilled to see is that when we open our Next Steps field, the AI-Suggested deal updates seem to be getting better and better as far as accuracy. I have included a HEAVILY redacted example for you to see. We just click the pencil in the field, and then the AI-Suggested deal updates suggestions appear below.The only thing we need now is a new field that can accomodate a larger character limit. We have been bound to 250 characters and with such rich updates coming from the AI suggestions, it’s a shame that we can’t just use them as-is. Quite a bit of doctoring work has to go into making the suggestion useable.I’d ove to hear if you are having luck with using AI suggestions.TIA    

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TLee McNabb
1 month ago
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Miles DickeyNew Participant
asked in GONG EDUCATION & TRAINING
Calendar?

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

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Molly Kipnis
1 month ago
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Devin TaylorCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
best question and template to use for Renewal Managers

Hey Guys! Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information 

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Molly Kipnis
1 month ago
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stephanie richmanEnthusiast
posted in SHARE YOUR BEST-KEPT GONG SECRETS
Weekly tips for Gong Users

We try and send out a weekly tip to remind our team of all the ways they can use tools in our tech stack.  This week, we are playing with the Halloween theme.  We pulled a report from Gong on which reps are ‘ghosted’ the least and then shared some tips on what to do when you’ve been ghosted… including the use of Ask Me Anything (why isn’t this prospect responding?).    Who doesn’t want less ghosting but more BOOOOkings right?  It’s tough to come up with fun content for these emails every week- anyone have ideas they have used to send out weekly tips on Gong?? Can you share?

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1 month ago
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Haley NguyenGongster
published in GONG EDUCATION & TRAINING
How to Customize Your Deal Board

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them.  Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board to monitor important deal information like budget, decision-makers, next steps, and potential risks or objections. Warnings can be set up to alert the team on deal stalling, lack of activity, o

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3 months ago
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Haley NguyenGongster
published in GONG EDUCATION & TRAINING
Using Gong Outside of Call Recording

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and gain insights into call data, whether that be winning conversations in different stages of the sales process or adoption of talk track.  The Deals page in Gong provides a pipeline view and activity, customizable fields and warnings, and visibility into the risks in deals.  The Deal Board feature in Gong offers a comprehensive view of deals, including the team involved, customer/prospect details, previous call discussions, and timeline of activities.  Gong's ana

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3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to get your "Sales MBA"

In this episode of How Gong Uses Gong, learn how Mid-Market AE Adam Ochart uses the Gong Deal Board and Account Page to learn how the best at the company sell."Find the biggest deals that are being worked, go in, and learn a ton. It's like getting your Sales MBA for free."Watch the full video here!

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Design, Deploy, and Track Impact of New Pricing Initiatives

In this episode of How Gong Uses Gong, Daniel Kish, Director of Product Pricing and Packaging Strategy, shares how he leverages Gong to evaluate strategic pricing initiatives, and then evaluate the effectiveness of these initiatives."The C-Suite at so many customers are often asking a very simple question - 'who are our best value sellers and what do they do that we should copy?' With Gong, we can tell you objectively not only who they are, but what they do."Watch the full video here!

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Drive Optimal Collaboration with Managers

In this episode of How Gong Uses Gong, learn how Gong enables Commercial CSM Liz Koppel's superpower of staying aligned in real time with her manager, so that they can efficiently game plan and collaborate to stay ahead of risk, and drive her renewals."It's crucial to have a full 360º view of what's going in my renewals and upsells and keep my manager up to date so we don't have to wait until we meet in a one-on-one, and we can Act Now (as we say at Gong)."Watch this video to see how Liz customers her Deal Board and leverages in-line editing.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to land monster deals, faster

The superpowers that Gong gives Strategic AE Kara Kayrouz are efficient collaboration for team selling and the ability to truly listen and understand her customers."Do not listen for your use cases, challenge yourself to hear and understand your customers... Once you understand, you create your hypothesis of what is happening in their world and how your solution is a critical part of their execution. Then you validate that with your customer."Watch this video to learn how Gong AEs land big upmarket deals faster by using Gong for team selling, and for “studying” deals.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to quickly understand important customer context for new and transitioned accounts

The superpower that Gong gives Commercial CSM Liz Montgomery is the ability to quickly review accounts and understand a customer's true pains and business priorities before her initial conversations with them."Without Gong, I wouldn't have the ability to hear the VoC and to be able to come into the conversation with a good understanding of what a customer is trying to accomplish."Watch this video to learn how Gong CSMs use Gong to quickly ramp up on important customer context for new and transitioned accounts, so that they're able to join all first customer calls with equal business stature.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong Alerts to be everywhere at once

In this episode of How Gong Uses Gong, Matt Biggerstaff, Manager of Commerical Customer Success, shares one of his favorite workflows for leveraging Alerts to get notified about important information."The superpower that Gong provides me is the ability to know if our team is talking about specific topics in the right way."Watch this video to learn how Gong CS Leaders use curated Alerts to be everywhere at once.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to tap into VoC to inform and validate product roadmap

In this episode of How Gong Uses Gong, learn how Product Manager Shefa Weinstein utilizes Hashtags in Gong to collect, organize, and utilize feedback directly from the voice of the customer to inform and validate product roadmap."I get to do my job now with the true voice of the customer."Watch this video to learn more about why customer quotes matter and how product teams use them as "evidence."

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to understand and optimize Sales Engineering hour allocation across accounts

In this episode of How Gong Uses Gong, learn how Gong's Head of Sales Engineering, Rohan Vaidya, uses Gong to automate hour tracking (with no need for rep input), and optimize SE hour allocation across the most valuable opportunities."One of the key pain points in every Sales Engineering org is how to track SE activities."Watch this video to see how the Gong for Salesforce Managed Package solves this pain point.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Re-Ignite Prospect Conversations

In this episode of How Gong Uses Gong, Kevin Wong, Mid-market AE and time traveler, shares how Gong solves the biggest challenge account executives face — the ability to hit the ground running when faced with a new book or account shuffle."The superpower Gong gives me is the ability to travel back in time to find low hanging fruit in any of my accounts."Watch this video to learn how Gong's account executives use the Gong "Calls" page to uncover low hanging fruit and re-ignite prospect conversations.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Strengthen Future Renewal Conversations by Ensuring Consistent High Frequency Multithreading

In this episode of How Gong Uses Gong, Enterprise CSM Seong Kim shares how he leverages Gong to understand the frequent of engagement with key stakeholders to help them get ahead of key milestones.The superpower that Gong Deal Boards enable enterprise CSMs is the ability to have a strong grasp on renewals by making sure they are connected with the right people throughout the year.Watch this video to hear the recommended best practice that allows for CSMs to cut out the noise and provide mission critical context in a single view! 

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Fully Scope Pilots and Ensure a Smooth Onboarding Process

In this episode of How Gong Uses Gong, learn how our Implementation Specialists leverage Gong to fully scope pilots and create a smooth onboarding process for new customers."The superpower that Gong gives me is the ability to have a singular holistic view into what pilots are coming and what information I can start collecting on these pilots so I can best execute when it's time."Watch this video to see how our specialists customize Deal Boards for complete visibility into incoming pilots and utilize streamlined workflows to determine the optimal time and resources required for successful customer onboarding.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Identify and Take Action on Forecasted Churn Risk

In this episode of How Gong Uses Gong, Director of Customer Success Tim Hill shares how Gong enables his superpower of overseeing a large CSM team of 30+ CSMs and delivering accurate net growth forecast for 2000+ customers."As we continue to scale as a business and prepare to be a public company, it's critical that we understand what's going on within our business, including where there's risk and where there's opportunity."In this video, see how Gong allows Directors of CS to quickly analyze their renewal pipeline, immediately uncover risk, and take action. Watch to the end for Tim's recommended best practice! 

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Leveraging Gong to Ensure Second Line Leaders Are Effectively Coaching the Middle

In this episode of How Gong Uses Gong, RVP of Strategic Sales Dana Feldman shares how Gong makes her superpower of "moving the middle" possible.In a study by the Harvard Business Review, it was proven that getting frontline leaders to focus less on top and bottom performers and more on middle performers can yield over a 19% increase in performance.Watch this video to see how Gong helps 2nd line leaders ensure managers are focusing on these middle performers by answering which managers are coaching, who they are coaching, and what they are coaching on.

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Noga Aloni
3 months ago
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Drive Effective Prospecting in the Enterprise Space

Sales representative or superhero? With the superpower of breaking through the noise of prospecting efforts to spark the attention of an enterprise prospect, Seth Bangert from Gong's Enterprise Inside Sales team is both."As a seller, the voice of the customer is more compelling than my own. Being able to send Gong calls where a prospect is organically sharing about Gong makes this more credible than a canned template or a case study."Watch here to learn Seth's workflow for cutting through the noise of a prospect's inbox and driving effective messaging.

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Noga Aloni
3 months ago
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Ed FranklinCommunity Newbie
posted in RAVING FAN STORIES
Easter Eggs

I enjoyed this Easter Egg in a CSV template for Forecast. One of the example emails was chidi.anagonye@goodplace.comAnyone else found any fun little Easter eggs in Gong?

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Noga Aloni
3 months ago
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