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266 Posts
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Thank you (and congratulations to our winner!) for sharing your Gong Holid-AI-y success stories 👏

Thank you to everyone who helped spread the holid-AIy spirit by sharing your Gong AI success stories. Please join me in congratulating our lucky winner of a $500 Amazon gift card, ​@Gijs Bos! 🥳 I also want to give a HUGE shoutout to ​@Travis Chichester, ​@tooliodan, ​@John Machak, ​@Matt Gardner​​​@Leigh Oxley, ​@Rae Guimond, ​@Shahina, ​@Alexandra, ​@TLee McNabb, ​@Beatrice Dobre, ​@Rebecca, ​@Michelle Sanchez, ​@Bangi, ​@Kerry Heilskov, ​@Jason Dailey, ​@Chris Reiling, ​@jbrown2024, ​@Lenny Goh, and ​@Oliver Wood for taking the time to share their Gong AI wins. The Visioneer Community is a better, more helpful place because of you! 💜 And special thanks to ​@jane.menyo for her support and dedication to empowering our Visioneer Community. 💜 And, in case you missed it, please check out the awesome new library of tips and tricks from fellow Gong users like you! I hope you all have a very happy holiday season!

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Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Happy holid-AI-ys! Share your Gong AI success story for a chance to win $500!

This holiday season, we're celebrating all you’ve accomplished and the powerful ways you’ve leveraged Gong's AI to drive impact and simplify workflows at your organization. So we want to hear YOUR story! The first 20 people who share their Gong AI success stories in the thread below are guaranteed to win a Gong merch store gift card, and ONE lucky winner will get a $500 Amazon gift card. This contest is officially closed — but you can still share your tips and tricks with the Visioneer Community in the thread below!  Here’s how to participate:Share your story. Share a high-quality post or record a short, impactful video about how you’ve used Gong’s AI to streamline your processes and elevate results at your organization. (If you need inspo, check out these submissions from your fellow Visioneers from last year.) Vote for your favorites: From now until December 13, vote for your favorite stories by “liking” the replies in the thread. You can vote for as many stories as you like — the li

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John MachakEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Account AI Prompts?

We are starting to mine our internal calls and emails to personalize some of our outreach to similar companies of current clients and closed-lost opportunities and are starting to scratch the surface with our Account AI summaries.  Questions for the community - what prompts have you seen as most successful for similar initiatives that you may be trying within your own organizations?  Have you seen more success in mining data from long-term existing relationships or from more recent wins and losses?

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Molly Kipnis
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Andrea CantrellCommunity Manager
posted in GONG EDUCATION & TRAINING
The Frontline Manager Foundation Certification is here!

We’re excited to announce the launch of the Frontline Manager Foundation Certification — designed to help sales and customer success managers sharpen their coaching skills and drive meaningful team growth using Gong Foundation.This certification is perfect for frontline leaders looking to build a scalable coaching strategy grounded in data and aligned to business outcomes. Here’s what the certification covers:🔍 Coaching with data: Learn how to uncover trends, spot coaching moments, and take strategic action💬 Delivering feedback: Explore frameworks for asynchronous feedback and live coaching conversations📈 Driving performance: Master Gong’s foundational features to build consistency and confidence across your team📅 Building a coaching cadence: Set up a repeatable coaching motion that fuels long-term success This is the first in a series of certifications built specifically for frontline managers.👉 Want us to keep you posted as new certifications drop? Get on the list! Ready to get

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Dana ChungGongster
posted in GONG EDUCATION & TRAINING
NEW Quick Engage Workflow Videos!

 Want to learn Engage but low on time? Enter Click-by-click videos! These 1-2 minute videos show you step-by-step how to execute commonly used Engage workflows.The Common Engage Workflows PDF has links to all 9 videos, or, visit the videos directly with the below links: How to add to flow from people view How to add to flow from accounts view How to add to flow from Salesforce How to create saved filters from people view How to create saved filters from accounts view How to execute email tasks from to-dos page How to execute call tasks from to-dos page How to use templates and blocks from Gmail How to view digital interactions Interested in other topics for a Click-by-click video? Drop it in the comments! 👇

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jpinnauNew Participant
asked in GONG EDUCATION & TRAINING
URL for Custom Search Engine in Chrome?

Hey Everyone, I have tried a few times to get a good URL for a site search engine in my google Chrome. Has anyone had success with this? I haven’t been able to figure it out, but wanted to see if anyone had any experience there.   

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Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
You could be our next Visioneer meetup leader! (Plus, February updates from the community)

Happy February! (I can’t believe how fast this year is flying by…) Thanks to everyone who shared feedback in last month’s survey! We heard you loud and clear—you want more opportunities to connect.So, we’re calling on passionate Visioneers like you to lead a community meetup! Whether virtual or in-person, monthly or quarterly—it’s all up to you. You pick the topic, too—anything you're excited about! Previous meetups have included Women in Revenue, Data in Gong, and How Visioneers Use Gong, but we encourage you to be creative. Dog lovers, runners, golfers who use Gong…the possibilities are endless!By leading a meetup, you can:Get a meetup leader badge added to your Community profile Gain recognition from Gong Get exclusive access to Gong execs  Build your personal brand Get Gong swag Grow your career and learn from your fellow VisioneersIf you’re interested in learning more, fill out this quick form, and I’ll reach out to chat. Need a study buddy? We’ve also launched 1:1 networking for

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Our Visioneers’ gift to you: 20+ Real-Life Examples of Gong’s AI to Inspire Your 2025 🎁

AI is undeniably transforming the way we work, and this year, we're excited to share a collection of real-world examples of how Gong's AI is simplifying workflows and driving change in your organizations—straight from Visioneers like you. In this PDF, you’ll find a curated collection of tactical use cases and success stories that demonstrate exactly how Gong’s AI is driving impact — from retaining and expanding accounts, boosting productivity, generating new business, and so much more.  Think of this as your ultimate playbook for leveraging Gong’s AI across Sales, Customer Success, Marketing, RevOps, Enablement, and beyond. It’s a guide to transforming your revenue strategies and making your workflows more efficient and impactful. These stories not only inspire us, but also help shape the future for Visioneers everywhere. We hope these Gong AI use cases empower you to achieve success in your own roles and organizations!  Thank you for being such an essential part of the Gong Visioneer

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Molly Kipnis
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Dana ChungGongster
posted in GONG EDUCATION & TRAINING
I’m a manager – how do I get the most out of Gong Engage?

 👋 Sales managers, ever wondered what you should be doing to maximize the value of Gong Engage? Our newly released Engage Manager Guide focuses on how you can leverage Engage to help your reps succeed! Whether you’ve been using Engage for a while or are about to launch Engage, this course has valuable guidance for you. Key questions this course addresses include: What can I do to ensure a successful launch and adoption of Engage? What is my team’s level of engagement?  How can I evaluate the effectiveness of my team’s outreach? How are my team’s flows performing?  Who are my top performers and what are they doing differently? Go ahead and jump right in! ✨➡️ Start course

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Sophia Udell-LaMielleGongster
published in GONG EDUCATION & TRAINING
New in Gong Academy: RevOps Learning Path!

RevOps pros, we know you’ve been looking for more content tailored to your role, so we built it! The Gong: Getting Started for RevOps learning path is here to help you build a strong foundation and learn how to drive impact with Gong.With several courses across two milestones, there’s something for everyone, whether you’re establishing key RevOps processes or optimizing how you use Gong. ✅ RevOps Foundation & Thought Leadership: Start with the fundamentals! Explore key concepts like Revenue Intelligence, AI readiness, operating models, metrics, and operating rhythms. This milestone sets you up for success before implementing an RI platform like Gong.✅ Achieving Outcomes with Gong: Learn how to leverage Gong data, gain visibility across revenue teams, and tackle key business initiatives. See how Gong’s CRO uses Gong and explore how top GTM teams drive productivity, predictability, and growth.And this is just the beginning! More RevOps content is on the way.📢 What other RevOps-relat

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Tim Halter
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
January 2025 Updates from the Visioneer Community

Happy January, Visioneers!I’m Molly, your Senior Community Manager here at Gong, and I’m excited to kick off 2025 with a few updates and some valuable resources to help you plan for a busy year ahead! Got 5 minutes? We’ve got an Amazon gift card for you!We’re excited to launch our very first annual Visioneer Community survey, and we’d love to hear from YOU! Your thoughts and ideas are what make this community so special, and we want to make sure we’re creating a space that’s as valuable, helpful, and fun as possible.It’ll only take 5 minutes—seriously, just 10 quick questions! And as a thank you for sharing your feedback, we’ll send you a $10 Amazon gift card.Take the survey here. 20+ Visioneer How-To Guides Powered by Gong’s AIFirst up, in case you missed it—back in December, we asked you to share how you’re incorporating Gong’s AI into your daily workflows. We were thrilled to hear from over 20 Visioneers who generously shared their best practices and tactical tips. Special thank you

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Chris Reiling
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Jessica JWNew Participant
asked in SHARE REVENUE HACKS & TIPS
How to recover Gong community account after I leave my job

I signed up the Gong community account with a work email. What happens to my Gong community account if I leave my job? Can I recover it somehow? 

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Molly Kipnis
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Alexandra KynochNew Participant
asked in SHARE REVENUE HACKS & TIPS
Anyone using SmartTracker to learn about their customers' onboarding experience?

I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with. I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. Thanks in advance!Alex

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tooliodan
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Christina HaleCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
Enablement for Pipeline and Forecasting

I adapted Gong’s BINGO card for conversation intelligence as part of our rollout enablement and went over really well with our users! I’m looking for something similarly fun & engaging for Deals. Has anyone had a fun and successful enablement rollout for Deals? What did you do? 

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TLee McNabb
TLee McNabbEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Using AI in our Pipeline Board

I use our Pipeline Boards for viewing status of deals multiple times a week - sometimes multiple times a day. One thing I have been thrilled to see is that when we open our Next Steps field, the AI-Suggested deal updates seem to be getting better and better as far as accuracy. I have included a HEAVILY redacted example for you to see. We just click the pencil in the field, and then the AI-Suggested deal updates suggestions appear below.The only thing we need now is a new field that can accomodate a larger character limit. We have been bound to 250 characters and with such rich updates coming from the AI suggestions, it’s a shame that we can’t just use them as-is. Quite a bit of doctoring work has to go into making the suggestion useable.I’d ove to hear if you are having luck with using AI suggestions.TIA    

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TLee McNabb
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Miles DickeyNew Participant
asked in GONG EDUCATION & TRAINING
Calendar?

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

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Molly Kipnis
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Devin TaylorCommunity Newbie
asked in SHARE YOUR BEST-KEPT GONG SECRETS
best question and template to use for Renewal Managers

Hey Guys! Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information 

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Molly Kipnis
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stephanie richmanEnthusiast
posted in SHARE YOUR BEST-KEPT GONG SECRETS
Weekly tips for Gong Users

We try and send out a weekly tip to remind our team of all the ways they can use tools in our tech stack.  This week, we are playing with the Halloween theme.  We pulled a report from Gong on which reps are ‘ghosted’ the least and then shared some tips on what to do when you’ve been ghosted… including the use of Ask Me Anything (why isn’t this prospect responding?).    Who doesn’t want less ghosting but more BOOOOkings right?  It’s tough to come up with fun content for these emails every week- anyone have ideas they have used to send out weekly tips on Gong?? Can you share?

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Haley NguyenGongster
published in GONG EDUCATION & TRAINING
How to Customize Your Deal Board

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them.  Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board to monitor important deal information like budget, decision-makers, next steps, and potential risks or objections. Warnings can be set up to alert the team on deal stalling, lack of activity, o

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Haley NguyenGongster
published in GONG EDUCATION & TRAINING
Using Gong Outside of Call Recording

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and gain insights into call data, whether that be winning conversations in different stages of the sales process or adoption of talk track.  The Deals page in Gong provides a pipeline view and activity, customizable fields and warnings, and visibility into the risks in deals.  The Deal Board feature in Gong offers a comprehensive view of deals, including the team involved, customer/prospect details, previous call discussions, and timeline of activities.  Gong's ana

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Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to get your "Sales MBA"

In this episode of How Gong Uses Gong, learn how Mid-Market AE Adam Ochart uses the Gong Deal Board and Account Page to learn how the best at the company sell."Find the biggest deals that are being worked, go in, and learn a ton. It's like getting your Sales MBA for free."Watch the full video here!

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Noga Aloni
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Design, Deploy, and Track Impact of New Pricing Initiatives

In this episode of How Gong Uses Gong, Daniel Kish, Director of Product Pricing and Packaging Strategy, shares how he leverages Gong to evaluate strategic pricing initiatives, and then evaluate the effectiveness of these initiatives."The C-Suite at so many customers are often asking a very simple question - 'who are our best value sellers and what do they do that we should copy?' With Gong, we can tell you objectively not only who they are, but what they do."Watch the full video here!

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Noga Aloni
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to Drive Optimal Collaboration with Managers

In this episode of How Gong Uses Gong, learn how Gong enables Commercial CSM Liz Koppel's superpower of staying aligned in real time with her manager, so that they can efficiently game plan and collaborate to stay ahead of risk, and drive her renewals."It's crucial to have a full 360º view of what's going in my renewals and upsells and keep my manager up to date so we don't have to wait until we meet in a one-on-one, and we can Act Now (as we say at Gong)."Watch this video to see how Liz customers her Deal Board and leverages in-line editing.

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Noga Aloni
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to land monster deals, faster

The superpowers that Gong gives Strategic AE Kara Kayrouz are efficient collaboration for team selling and the ability to truly listen and understand her customers."Do not listen for your use cases, challenge yourself to hear and understand your customers... Once you understand, you create your hypothesis of what is happening in their world and how your solution is a critical part of their execution. Then you validate that with your customer."Watch this video to learn how Gong AEs land big upmarket deals faster by using Gong for team selling, and for “studying” deals.

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Noga Aloni
Noga Aloni
Noga AloniGongster
published in HOW GONG USES GONG
How Gong Uses Gong: Using Gong to quickly understand important customer context for new and transitioned accounts

The superpower that Gong gives Commercial CSM Liz Montgomery is the ability to quickly review accounts and understand a customer's true pains and business priorities before her initial conversations with them."Without Gong, I wouldn't have the ability to hear the VoC and to be able to come into the conversation with a good understanding of what a customer is trying to accomplish."Watch this video to learn how Gong CSMs use Gong to quickly ramp up on important customer context for new and transitioned accounts, so that they're able to join all first customer calls with equal business stature.

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Noga Aloni
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