LEARN & SHARE

Get inspired and gain all the knowledge you need

177 Posts

Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from Customer Insider Event: Turn Your Pipe(line) Dreams Into Reality

Thanks for coming to our recent customer event, Turn Your Pipe(line) Dreams into Reality: A Deep Dive into Deal Boards. As promised, here are tips to help you leverage Gong so you can run successful pipeline reviews. Top Tips from Ian Lundy, Commercial Sales Manager @ GongPreparation is key I spend ~20 minutes doing analysis of each of my reps' dealboards to analyze risk, find gaps, etc. I share this with my reps, and expect the same level of preparation so these pipe reviews become action oriented Be on Offense between Meetings In the world of software, peoples attention is naturally fleeting and it is the sales woman/man’s responsibility to drive value between meetings. This can be through case studies, a quick call to ask a thoughtful question, screenshot from the tech, etc. Check the activity chart from your dealboard to get a clear look into which deals need an offensive play call. Get Wider  Here at Gong, our win rates skyrocket when we get multi-threaded in our deals whereas w

770
Hannah Hapin
12 days ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV Supercharge Series: Retain Customer by Achieving Measurable Outcomes

For your business to successfully and sustainably retain and expand revenue from customers, those customers must realize measurable value from their usage of your product. This is customer success. This measurable value should be packaged as Value-based Outcomes that your sales and post-sales teams can prescribe, agree, deliver and verify with your customers. This cycle of prescription, agreement, delivery and verification of Value-based Outcomes is known as the Customer ValueCycle and is the power that drives a best-in-class Net Dollar Retention engine. In this Supercharge Series video from Gong partner Valuize, you’ll learn how Gong intelligence can be used to track the execution of the Customer ValueCycle by your teams and help measure progress towards outcome achievement by your customers. Valuize Founder & CEO, @Ross Fulton, and Industry Principal, Anthony D’Auria, share 3 actionable tips that enable Gong to maximize Net Dollar Retention in your business and become integral to

270
Molly Kipnis
26 days ago
A
Amit BendovGongster
published in SHARE REVENUE HACKS & TIPS

WATCH: Five ways I use Gong every day as a CEO

Welcome to Gong! As you get up to speed, I’d like to share five ways I use Gong every day as a CEO to stay updated on how our business is tracking towards our goals and initiatives.    Check Account Status: On a typical day, I take at least two or three customer calls. In “Account Status” in Gong, I quickly prepare for those calls by checking the customer’s deal timeline, recent interactions with our team, integrations, and more. I use this feature no less than 10 times each day.   Check Deal Board: In the old days, I’d call a rep at the end of the quarter to ask about their swing deals. Now, I can see all of the swing deals on the Gong “Deal Board” so I can get up to speed without making any phone calls. Track product launches: We’re currently launching a new engagement product, and I use the “Initiatives” board to see how it’s shared by our internal team and how it’s received by our customers. I can even share highlights from customer conversations with Gongsters (our staff) and

80
A
1 month ago
Zoya Segelbacher
Zoya SegelbacherGongster
posted in SHARE REVENUE HACKS & TIPS

5 Reasons Why Gong Has World-Class Sales Enablement

 I started at Gong two years ago. When I signed my offer as an SDR Manager, I learned that I was going to be starting the same day as one of my direct reports. I was concerned about how I was going to train them while I myself was learning and I was reassured that we had one of the best onboarding and enablement teams out there. All I had to do was show up ready to learn the Gong way and the Gong product and coach sales acumen while we both onboarded together.To say the least, I was thoroughly impressed with my onboarding led by Chelsea Neill, Eric Lindroos and Danica Schutt. From my first day at Gong, the enablement team has been well respected, efficient, and effective. Now I'm on the Enablement team at Gong and I can see from an insider's perspective, what it is, exactly, that makes Gong's enablement team world-class. 1. We hire a lot of people who were high-performing sellersOne of the most challenging things I hear from other sales enablement practitioners is establishing credibil

0
Zoya Segelbacher
1 month ago
J
Joe BarrowEnthusiast
asked in GONG EDUCATION & TRAINING

Forecast Training For Sellers

Hello - I am rolling out Forecast and the team has been great.   However, I can’t seem to find any type of “how to” for my sales team outside of a pdf that walks a rep/seller exactly what they need to do to make their weekly forecast.   I have watched recorded trainings, looked for videos on youtube and I see a lot that talks at a highlevel.  What I really need is really specific stuff that I can use to show my team or share with my team that shows them this is exactly how you do your forecast.   Go into the Forecast, click your your name, click on commit, but when they get to their list of deals….I am not sure how to explain what they need do so once they get to the point in the attached screenshot.   I am guess its very easy.   A video from a Gong seller doing their own forecast would be super simple and an effective tool.   As of right now I am stalled.   Does something like this exist?   I can’t find it if so.   Thanks as always team.   Joe

3
Andrea Cantrell
1 month ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

ICYMI: You Asked, Amit Answered!

Thanks to everyone who joined us this morning for our AMA about AI and Gong with Gong CEO @Amit Bendov, moderated by Udi Ledergor. Here are just a few of the insights Amit shared:  AI isn’t replacing Salespeople. It’s supporting them. It’s helping you automate redundant, mundane tasks, giving you more time to do the parts of your job you enjoy most: helping your customers solve their problems. AI should help you in the background. Just as people aren’t required to develop special skills to drive a Tesla, AEs and ICs shouldn’t have to stay ahead of the AI curve to benefit from it. AI should serve as an assistant to help you automate mundane tasks, surface and prioritize your most critical actions for the day, and give you insights that help you make more informed decisions. The most important skill for sellers is problem-solving; understanding a customer’s business and delivering value by helping them solve problems. Focus on these skills, and let AI help you in the background. Gong

2250
Molly Kipnis
2 months ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from "Championship coaching: How to lead better 1:1s with Gong"

Thanks for coming to our recent customer event, Championship coaching: How to lead better 1:1s with Gong! As promised, here are tips to help you leverage Gong to devise a blueprint for better 1:1s. Efficiently do the pre-work required to understand skill gaps and earn the right.  BEFORE: Here’s how to take 5-10 minutes to prep for a 1:1 Isolate what matters most. If everything is important, nothing is.  Identify Deal drivers - across your team, which sales skills have the biggest impact on success? Examples from healthy deals: a next step on the calendar, the client is responsive and engaged, you are multi-threaded into multiple champions, and we’ve talked about pricing early. If you don’t know where to start…check out the interaction tab Worth exploring and discussing more than 1 option here before deciding on what to partner with your rep. Ideally, improving in this area gets your rep one step closer to a career goal/aspiration they have.  Align on what great looks li

1691
Hannah Hapin
2 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E3: How Abhishek Humney uses Gong Deals to standardize certifications, share Insights, and Uplevel his Sales stars ⭐️

Welcome to season one, episode three of Visioneers TV featuring Abhishek Humney, Revenue Enablement Manager at Postman!  On this episode, Abhishek takes a deep dive into the secret sauce that’s been helping Postman’s Sales team hit their numbers.  Fun fact: Abhishek was the winner of the #MyGongSecret for Deals contest! This was his winning submission.  Here are just a few of things you’ll learn from this video:  How Postman uses Gong to standardize their certification rollouts, using streams and scorecards and measuring the adoption and impact (revenue influenced) of their initiatives.  How to use Gong to track deals, wins, and losses with custom dashboards How to use Gong filters to analyze sales metrics and capture winning competitor mentions How Postman uses scorecards and best-scored calls as the curriculum in their training library.  How Postman encourages reps use Engage (previously Assist) Let us know what your biggest takeaway was from this video and what kind of conte

250
Molly Kipnis
2 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E2: How Tristan Deschler uses Gong Deals and Gong Engage to stay organized

Welcome to season one, episode two of Visioneers TV featuring Tristan Deschler, Director of Sales at Fairmarkit! In this episode, Tristan shares how he uses Gong Deal boards and Gong Engage (previously Assist) to organize and prioritize his deals during a typical day in the life in Gong.  Here are just a few of the tips Tristan shared during our conversation:  Use Gong as a productivity tool. Integrate Gong with Gmail and Slack to stay organized and reduce admin time. Organize your deals by stage. In this video, Tristan shows you how he organizes his deals in Gong, which helps him prioritize and move them across the finish line. Take the time to make a workflow that works for you. “Closing deals is awesome, but it’s important to spend less time on the tactical stuff so you can spend more time focusing on things outside of deals.” Free up time to maintain good mental and physical health so you can bring your best self to work!  Watch the episode with Tristan, then let us know what y

230
Molly Kipnis
2 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV S1 E1: How Courtney Tucci tracked her Gong rollout and adoption at Mirakl

Welcome to season one, episode one of Visioneers TV featuring @Courtney_Mirakl, Director of Sales Enablement at Mirakl! On this premiere episode, Courtney shares her best tips and tricks for fellow Sales Enablement Managers who are rolling out and tracking the adoption of Gong at their organization.  Here are just five of the countless nuggets of gold that Courtney shared during this interview:   Make a launch day checklist. Courtney’s checklist consisted of calendar blocks, email drafts, Slack drafts, screenshots of the tasks that her Gong implementation partner had outlined for her, and lots of coffee. Train your teams early on to overcome potential challenges. For example, Courtney made sure that her team knew exactly what to do if their prospects owned the calendar invite.  Use previous Gong users at your organization to champion your rollout. Ahead of your launch, find out if there are any previous Gong users at your organization to get the rest of your team on board.  Enabl

1160
Molly Kipnis
2 months ago
Matt Schroyer
Matt SchroyerGongster
published in SHARE REVENUE HACKS & TIPS

Ask us anything about our partners!

March is officially Partner Month at Gong, and we’re here to answer all of your partner-related queries!  Got a question about a specific partner?Curious how to connect an integration?Have some consulting needs and looking for the perfect partner? Drop your questions in the comments below and our Partnerships Team will be responding in real time on Thursday, March 16th!

300
Matt Schroyer
2 months ago
Mimi Dang
Mimi DangFrequent flyer
posted in SHARE REVENUE HACKS & TIPS

How Gong Uses Gong: [Customer Account Executive] Using Gong Assist to Be More Effective With Customer Follow Ups

Inspiration: A sudden brilliant, creative or timely idea.If you've ever run into a roadblock with creating successful email follow ups then this video is for you.One of the most painful, time consuming and important tasks amongst all individual contributors is following up with a customer. That's because effective follow ups drives urgency and momentum on open deals.That's why today, Mid Market Customer Account Executive, @Julie Zwissler shares with us how she uses the Gong Assist Inspiration feature to create powerful messaging in her follow ups and turns a historically 20 minute task into a mere 20 seconds. Watch Video Here: https://unlock-potential.gong.io/customer-account-executive-using-gong-assist-to-be-more-effective-with-customer-follow-ups/1531353

1
Molly Kipnis
2 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS

VisioneersTV Supercharge Series: Driving Adoption of Initiatives with Amit Phatak, VP of Head of Decision Intelligence at USEReadyVisioneersTV

Looking for ways to take your business initiatives to the next level and increase adoption across your teams? If so, then this Supercharge Series video is a must-watch for you!In this video, @Amit Phatak, VP of Head of Decision Intelligence at USEReady, dives into the key components of driving the adoption of initiatives and provide actionable tips you can start using today. Learn how to review goals, metrics, and adoption, plus three tips to help you supercharge your efforts.Here's a quick overview of what you'll learn: How to streamline goal review and revision for optimal relevance and clarity (resulting in a clearer understanding of desired outcomes and key success factors.) The key to using the most impactful metrics to monitor progress and evaluate success (leading to data-driven decisions that drive results.) Maximize your business initiatives' success with our proven techniques for boosting adoption, engagement, and driving results (experience effective implementation of st

880
Molly Kipnis
3 months ago
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE YOUR BEST-KEPT GONG SECRETS

CUSTOMER SUCCESS MANAGERS: How do you start your day with Gong?

How do you start your day with Gong? Tell us how!  Respond to the thread below with your best-kept secret about how you use Gong to uplevel your CSM game. This contest is officially closed — but you can still share your tips and tricks with the Gong Community in the thread below!  The first 5 people to respond with top-quality tips or best practices will win some exclusive vintage Gong swag. (Remember our old logo? Want it in your closet?) And…one lucky winner will get 30 minutes on Gong’s Head of Content Strategy Devin Reed’s calendar AND a feature on our LinkedIn page. Here’s how to participate:  Write up a quick post (about a paragraph) about how you use Deals to support your coaching initiatives. You can also record a video, write a song, or get creative! For a second entry:  Click the three dots on the bottom right hand side of your post and hit “Link to URL”  Share your best practice with the link to your post and the hashtag #MyGongSecret on your LinkedIn.   Submissio

1967
J
3 months ago
Sunny Huang
Sunny HuangGongster
posted in HOW GONG USES GONG

How Gong Uses Gong: Getting ahead of macroeconomic risk in your business

What’s worse than trying to navigate your team and your business through highly volatile, uncertain economic times? Flying blind while doing it.Thankfully, we’ve put together a playbook around how we at Gong, are using Gong to track and stay ahead of the impact that macroeconomic risk will have on our business.You’ll learn how we’ve leveraged Tableau for ELT-level visibility, and 3 plays that your Sales and CS Leadership, Marketing, and Enablement teams can do today to mitigate risk, and pivot messaging. What are your strategies for tracking and getting ahead of macroeconomic risk? Let’s chat in the comments!

6
M
3 months ago
J
Joe BarrowEnthusiast
asked in GONG EDUCATION & TRAINING

Feature Request - Initiatives - Add longer time frame filters (quarter)

Hello - I am starting to get my arms around initiatives.   One thing that would be helpful, and I don’t think too hard of an add, is giving longer time frames in the initiatives drop down.   Right now I can see my initiatives by week, month but I really want to start seeing them over the course of a quarter so I can spot trends.   Right now that is not possible.  Image attached to show what I mean.

3
Molly Kipnis
3 months ago
J
Joe BarrowEnthusiast
asked in GONG EDUCATION & TRAINING

Feature Request - Win/Loss

Hello - I really appreciate the win/loss data and all the ways you can analyze.   However, I have multiple lines of business and the win ratios are very different.   One LOB has longer sales cycles and are multi threaded and the other is much more transactional with single points of contact.   As such, if I analyze all deals, the combined win/loss ratio gets skewed really fast and the data isn’t as meaningful.   I would love to be able to have multiple win/loss “boards” just like I can have more than one deal board.   As it stands now I need to keep adding and removing filters for each product family and then take screenshots if I want to share the data with others in the company.   This would be a really useful add in my opinion.   Thanks for listening.   Joe 

1
Molly Kipnis
3 months ago
A
Annie McCabeNew Participant
asked in SHARE REVENUE HACKS & TIPS

November Community Question

What does a day in the life look like for you? -Wake up ~5:30am-Start work at 6:00am (I work east coast hours)-Answer emails, prep for the day/week, organize, ect. -Join calls as scheduled-Lunch break and try to take a walk or do yoga-Afternoon work (meetings, pipeline building, ect)-Afternoon workout-Errands-Dinner and shows

7
Andrew O'Driscoll
3 months ago
Hannah Hapin
Hannah HapinCommunity Manager
published in SHARE REVENUE HACKS & TIPS

Tips from Customer Insider Event - Train With Gong's A(I) Team: Smart Trackers & Deal Boards

Thanks for coming to our recent customer event - Train With Gong’s A(I) Team: Smart Trackers & Deal Boards. As promised, here are tips directly from the experts themselves. These tips will help you leverage Gong to effectively track and reinforce the adoption of your strategic initiatives at scale. Tips from a Sr. Product Marketing Manager @ GongI’m sure you’re thinking about all the different ways you can start to use Smart Trackers in your business already. So, I’d like to leave you with a few actionable tips so you can get started leveraging Smart Trackers ASAP.If this is the first time that anyone in your company has used the feature, a business admin will need to unlock it first.Unlocking smart trackers enables us to prepare your calls so that they can be used to build the tracker’s AI model. This process takes up to 2 days. When the processing is done, you’ll be notified by email and can start building your first smart tracker.This model needs at least 500 calls in the system

2040
Hannah Hapin
4 months ago
J
Joe BarrowEnthusiast
posted in RAVING FAN STORIES

Assist - Feedback from the Field.....

Post Christmas, I was reviewing deals from my team that were still listed as closing in 2022.   Trying to find the loose change in the couch before year end.   I came upon the Assist Beta, clicked on it then started poking around.   I saw a deal where some follow-up was recommended and noticed an email from a customer who was asking for info from my team so they could process a PO.   Two days had gone by and it was now Dec 28.   My seller was OOO so this request was missed.   If it wasn’t for “assist” I never would have seen the request and been able to respond.   I would love to hear from others - sellers or managers as to how you are using “Assist.”   

1
Molly Kipnis
4 months ago
Andrea Ihara
Andrea IharaHigh roller
asked in SHARE REVENUE HACKS & TIPS

2023 and deepening engagement

I’m doing our end of year metrics and have decided to focus on three areas moving into 2023: More than 4 engaged contacts before our technical eval sales stage, ensuring that we are addressing budget before this same stage, and ensuring we are discussing quantifiable metrics for a successful implementation.BUT…I want to raise enthusiasm. Has anyone done some kind of gamification, perhaps for 30 days, that really got people hyped up about their usage of Gong? Extra applause if it involves building out a “best of” library….  Thanks in advance…  

3
Andrea Ihara
5 months ago
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS

🎁 FLMs: Go from Resting Grinch Face to Buddy the Elf with our tips & tricks for you!

🎶 On the eleventh day of Gong, my sales rep gave to me, coaching best practices for my Sales stra-te-gy! 🎶 Good news: Frontline Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier!  From Visioneer @Train the Sales Trainer, get the seven-rule sales coaching formula for role play. Check out this stellar resource from Visioneer @Matt Green on building Sales career paths for your team!   From Visioneer @Andrew O'Driscoll, these are the 7 tabs in Gong you need to run an effective 1:1! Visioneers like you have had lots of coaching best practices to share - feel free to add your tips in here too!  Coach like an all-star with this Modern Coaching playbook. Have you joined the Frontline Manager group yet? It’s a Visioneer Community favorite. Join a conversation or start a new one!  Gongster @Chip Grossman shares his not-so best kept secrets like how to coach on your

311
Andrea Ihara
5 months ago
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS

Treat yo' elf 🍭 with some learnings from Gong’s very own executive leadership team

🎶 On the twelfth day of Gong, my sales rep gave to me, executive best practices for my sales stra-te-gy! 🎶 Before we go on our merry way, we’d like to share some of our favorite best practices from executive leaders, for executive leaders.   This playbook is the kick-off tool you need to get you thinking about the sales decisions Gong can help you solve. Get leadership strategies and best practices here. Only have 10 minutes? Take this course to learn high-impact tips for executive sponsors to maximize your Gong rollout.   @Kelly Wright knows how to run go-to-market. You’ll be on the edge of your seat reading her blog, The Edge.  In many cases, the key to unlocking the potential of your product is Customer Education. Hear from @Eran Aloni the three reasons why advanced customer education is crucial for your business. This one’s for those “We have a problem…” moments. From VP of Sales @Bob Spina, get the five-step framework for keeping business on track during challenging macr

390
Devon Kirschmann
5 months ago
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS

💙 Love at frost sight: see what’s possible with Gong Assist

🎶 On the tenth day of Gong, my sales rep gave to me, Gong Assist for my sales stra-te-gy! 🎶 Get up to speed on the world’s most intelligent task master!  If you love learning, you’ll crush through this Gong Assist course in the Gong Academy! Assist Hub is your one-stop-shop for prioritizing and acting on deals, so you can keep your pipeline moving and meet your quota. Here’s an Assist Hub how-to from our Help Center.  Not sure how to maximize Assist? Here’s everything in the kitchen sink on how to use Assist in your life.  If you’re not already using Gong Assist, make sure to sign up for the beta program. Join this LIVE Gong Assist Training to learn how to work smarter, not harder with Assist.  Time kills all deals. Learn two Gong Assist workflows for driving deals and making sure that nothing slips.  With Gong Assist, you can save money on that virtual assistant you were planning on hiring for year end! How does Gong Assist make your life easier?  Let us know in the commen

180
Devon Kirschmann
5 months ago
Devon Kirschmann
Devon KirschmannGongster
published in SHARE REVENUE HACKS & TIPS

🦌 CSMs: Hold on to Your Customers for Deer Life

🎶On the ninth day of Gong, my sales rep gave to me, CSM best practices for my Sales stra-te-gy! 🎶 Good news: Customer Success Managers were on the nice list this year. As a treat, here are lots and lots of resources from the Visioneer Community and Gong Academy that will make your jobs easier!  If you want to learn best practices around reviewing calls, reviewing deals, finding calls and tracking your progress in Gong, this one’s for you. Sign up for a Live Getting Started with Gong training session here.  Looking for self-paced training specifically for you? Check out this course to learn key CSM workflows in Gong and get tips and tricks from the pros along the way. CS Leaders, we didn’t forget about you! Check out this course to learn how to effectively forecast risk, coach your team, and get new hires ramped up fast!  Are you ready to save the Realm of Reality? Travel through the mystical land of Gong with your trusty sidekick Bruno on this Gong Quest for CSMs!  Want to kn

581
Molly Kipnis
5 months ago
Terms & ConditionsCookie settings