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Unanswered questions

219 Posts
F
Frank TisellanoNew Participant
asked in INTERNAL COLLABORATION
Alternate Email Addresses/Calendar

We have users who have multiple email addresses and calendars.  Is there a way for Gong to point to different calendars?

2
Molly Kipnis
2 years ago
R
Rajeev GovindanNew Participant
asked in GONG RECORDINGS
Gong notetaker stopped joining the calls.

I have been using gong for almost a year now. And suddenly over the past couple of days the Notetaker does not seem to be joining the call. I am using chrome to open the zoom link. Has anything changed recently that prevents the notetaker to join? 

1
Molly Kipnis
2 years ago
A
Andy DorvilleNew Participant
asked in INTERNAL COLLABORATION
Recording access

For a non-licensed user. How can they have access to recordings and transcription?

2
Katie Oneal
2 years ago
J
Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom/Notetaker/Hubspot

When using Hubspot calendar Zoom integration it attaches a unique zoom meeting room ID. When testing setting this up the notetaker didnt join the Zoom call. The notetaker is only joining when they are using their personal zoom room ID which is the same URL for each meeting. What do I need to do to set this up to work correctly? 

1
Andrew O'Driscoll
2 years ago
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Rootie BageNew Participant
asked in CONFIGURING GONG
Can I send notifications through gong trackers?

I was looking to set up a new tracker in Gong, but also wanted it to send notifications to certain people whenever that tracker gets another hit. Is sending notifications through Gong trackers possible / something we can do? I see a “email notifications” checkbox when I create a tracker but can’t find where to configure that feature.

2
Andrew O'Driscoll
2 years ago
L
Lindsay RiosCommunity Newbie
asked in INTERNAL COLLABORATION
Product request; Admin Seat

I would love the option of having an Admin seat that doesn’t cost. I have a revenue operations manager or a people Ops person who now makes sure seats are created for all employees when they join the company. Since the admin seat for Gong has to be paid, I still have to be the one to create this and we actually give everyone access to Gong at our company since we use certain gong calls for our employee onboarding no matter the role! Any possibility of this?

4
L
2 years ago
V
Valeria RamirezNew Participant
asked in GONG RECORDINGS
Call status

Hi! Today I had a call with a customer and it’s taking longer than usual to “import”. Could you please advise? Thanks! 

2
Molly Kipnis
2 years ago
M
Melodie SchwartzNew Participant
asked in COACHING
Gong Metrics for Comp Plans

Hello! I’m curious to know if any fellow Gong community members have implemented Gong coaching metrics in comp plans? We’re using “Calls Listened to” for ramping MBOs- so far so good!     

3
Mike Cardno
2 years ago
S
Selma AbdallaCommunity Newbie
asked in INTEGRATIONS
Configuering Gong into salesforce

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help 

4
Molly Kipnis
2 years ago
P
Patrick WilliamsNew Participant
asked in INTEGRATIONS
'Meeting scheduled for 24th September 2021'

I use Zoom through Gong linked to my calendar.If a client joins the meeting before me it says ‘Meeting scheduled for 24th September 2021’.This doesn’t reflect well on me.  It should say something like The Host will let you in shortly.When I schedule meetings direct through Zoom, it doesn’t say Meeting Scheduled for etc.Can anyone else with the Gong-Zoom-Google Calendar integration please?

1
Molly Kipnis
2 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Gong for Salesforce

Do you know why I am seeing GONG ID’s on the contact level, but Gong CALLS on the Opportunity and Account levels?

1
Molly Kipnis
2 years ago
K
Kristen PaitCommunity Newbie
asked in CONFIGURING GONG
How are tasks owners determined?

Coming from GONG to Salesforce, how are conversation owners determined and how are task owners determined as they don’t align and I would like to edit.

1
Molly Kipnis
2 years ago
K
Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Report Gong Calls in Salesforce

How can I make a simple report of GONG CALLS in Salesforce?  Not tied to opps, just calls in general.  I used to be able to do this with my old sales recording tool and i currently do it with Outreach now.  Any insight would help SO much! :)

1
Molly Kipnis
2 years ago
G
Greg HayCommunity Newbie
asked in INTEGRATIONS
Can a comment be pushed to slack?

I understand I can set up automated alerts to go to slack, but is it possible to pass the commented snippet into Slack? My ideal workflow post call is for the rep to be able to route highlighted sections around the org to different parties who can help answer. Automated alerts won’t allow for the editorialization.  Or is the best way via dummy email address which push via a webhook? 

2
Nisha Baxi
2 years ago
M
Matt MetrosNew Participant
asked in DATA IN GONG
Talk Time Trends week Over week

I am having some trouble with Gong reporting and was hoping somebody in the community could help me out: I am looking for a Gong report showing talk time Week over week by our account executives. I am trying to see if the % is starting to shift downward since we put our new playbooks into practice. Is this possible with Gong?

2
Nisha Baxi
2 years ago
R
Red ReddyGongster
asked in INTERNAL COLLABORATION
Unique Use Case for Gong

Inquiring minds would like to know if any other Gong users are utilizing Gong for non-traditional use cases. I’m working with a research team that is using Gong to transcribe interviews/conversations and then build detailed reports and proposals based on the information from these. Would love to talk shop on best practices with anyone that has even a remotely similar use case!

2
R
2 years ago
J
Jessica ClayNew Participant
asked in CONFIGURING GONG
Trackers to build buyer personas and vertical intelligence

Hi all - I’m wondering if anyone has ever used ‘Trackers’ to gain intelligence on the buyer and/or new verticals that you’re trying to move into? If so, what was your strategy, what phrases and key words did you track? 

2
Brandon James
2 years ago
Chris Becker
Chris BeckerEnthusiast
asked in CONFIGURING GONG
Is there a way to search in folders?

We’re looking to beef up our use of folders but I also want the field to be able to search for certain topics within specific folders. I don’t see this from the Calls page or within the Folders page. 

7
Chris Becker
2 years ago
S
Simon KayeNew Participant
asked in GONG RECORDINGS
Zoom - Gong Recordings - Can I delete my Zoom Cloud Recordings

All of my reps are setup on Native Zoom and Gong integration. My IT squad are saying that we have too many recordings on our Zoom Cloud. As all recordings are in Gong,Do I need Zoom Cloud Recordings if they’re all stored in Gong? Can I delete the Zoom Cloud Recordings as they’re already in Gong? Thoughts?

1
Heather Wright
2 years ago
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