Hi Visoneer’s Community,
One of my favourite features in Gong for structured feedback at scale and peer to peer coaching is utilizing the scorecards. Here are factors I’ve incorporated into scorecards for Customer Success and EBRs.
- Executive attendance
- Call opening and setting an end goal
- Two way engagement throughout the EBR
- Diagnosed priorities and goals
- Strategic vs Tactical conversation
- Goal attainment and KPI review
Are there any other factors you add to your scorecards to coach on EBRs in a structured manner?