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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

448 Posts
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Jerry PattersonNew Participant
asked in GONG RECORDINGS
Google Drive Error During Upload

I wanted to try uploading recordings via Google drive, but when authorizing, I noticed a checkbox allowing access right before hitting connect. I left it unchecked by mistake, and now I get an error when attempting to access Google drive through Gong. Is there some way to reset the authorization, so I can probably give access, or am I cooked for all eternity?

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Michael SchallingerNew Participant
asked in INTEGRATIONS
HubSpot Calling / Telephony - Caller Role Reversal Issue

Hey all, Wondering if anyone else is utilizing HubSpot Calling and is running into the following issue and may have found a solution? In HubSpot Calling, the call initiator is always Speaker 1 (Stereo Left), so depending on outbound/inbound it is our company employee, or a prospect/customer respectively. The Gong telephony integration setting needs to be set for the company employee to be either Stereo Left or Right. In our case we currently have it set to Stereo Left, and thus on all inbound calls, the roles on the transcripts are reversed, i.e. the transcript says our employee is speaking, but it’s actually the customer. This messes up all the call statistics of talk ratio, patience, etc. as well as trackers that are set to only track mentions by prospects. No solution currently seems to exists from Gong or HubSpot support.

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Todd Morgan
Todd MorganCommunity Newbie
asked in COACHING
Notifications for Scorecards

Hi all! We’ve recently just set up scorecards for our teams. It would appear though that when a scorecard is completed, notifications are sent to a number of people. I can’t find anywhere to configure this so it just goes to the team leader and the call owner, for instance?

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Nick CraigNew Participant
asked in INTEGRATIONS
Google Drive Connector for Transcripts

Hi - Is there any capabilities to have an automatic drop of new call transcripts for a specific account into a google drive? Ia m building some custom GPTs that I want to train off of these.

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Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account. The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

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Molly Kipnis
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Charlie DayNew Participant
asked in INTEGRATIONS
Update API Permissions

Hi, I’m wondering how I can update my API permissions for a Gong Collective Integration? Right now, it’s just disabled in the UI.

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Molly Kipnis
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Brett ShortsNew Participant
asked in INTEGRATIONS
Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

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Molly Kipnis
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DeVon GardnerNew Participant
asked in INTEGRATIONS
Gong Notes and Hubspot Integration

Hi all, I’ve activated the export to HubSpot where I should have meeting invites, conference calls and telephony system calls going to HubSpot. I’ve been looking for the “meetings” and “call” objects in HubSpot but couldn’t find it. Can anyone direct as to where to go to find this info? Thanks!

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Molly Kipnis
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Matt HandsEnthusiast
asked in CONFIGURING GONG
Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

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Alexis ScruggsCommunity Newbie
asked in GONG RECORDINGS
Did the option to "Share Call" while it's analyzing disappear?

As of late last week there was an option to “Share Call” while it was still analyzing. This helped cut down on the time waiting for the call to be fully ready to share so we could get notes out to customers. It looks like, as of today, that option is no longer available? When did that change and why?

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keithCommunity Newbie
asked in GONG RECORDINGS
How to disable AI analysis of calls

AI is great and all, but I need to be able to record calls without an AI agent trying to interpret the call. Is there any way to disable ALL AI access to my call recordings?

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Molly Kipnis
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Nishanth BharadwajCommunity Newbie
asked in DATA IN GONG
API: Querying by "Account name" in the API call

HI all, PROBLEM: I don’t see an option to query using “Account name” in the API (the way we can filter on the Gong interface) BACKGROUND: I’m trying to return the transcripts during a specific period AND by specific account using the Gong API. However, I don’t see the option to query based on Account name in the API. I’m using a ‘hacky’ solution to get it but would love clarity on if it’s an option to use Account name. CURRENT WORKFLOW: I’m using both the /v2/calls/transcript and /v2/calls/extensive to return all the associated information and then parsing the email domain name as a proxy to indicate which account it is. i.e. if I’m looking for transcripts associated with Account name: XYZ, I will use both /transcript and /extensive calls and identify it based on if the “xyz.com” is in the email from the “parties” section of the response e.g. below: "parties": [ { "id": "xxxxxxx", "emailAddress": "jsmith@xyz.com", "name": "John Smith", "title": "Manager", "speakerId": "xxxxxx", "affili

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Marissa CouncilNew Participant
asked in ONBOARDING
Badging Tiered System for Gong Adoption

Hello! We just launched Gong and we are in month one at my company. We are working to build a leveling of adoption, kind of like badging to drive adoption. We are looking at using the metrics of calls recorded, spotlights viewed, and days logged in as the factors and then communicating that achieving these will get you a certain level of recognition in the first three months. Level 1 - Early Adopter- Go(ng) Getter x amount of spotlights viewed x calls recorded x days logged in Level 2- Core User - Gong Champion x amount of spotlights viewed x calls recorded x days logged in Level 3 Power User - Gong Guru x amount of spotlights viewed x calls recorded x days logged in Has anyone ran a program like this at launch before? Any learnings or tips from Gong on these metrics or levels?

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Randon BaileyNew Participant
asked in DATA IN GONG
Heat Chart?

Outreach had a feature that showed a heatmap of the best times to reach people. Does Gong offer something similar? I'm looking to find the most effective times to make calls.

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Molly Kipnis
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Dave ToomeyNew Participant
asked in DATA IN GONG
Gong API in Python - Aggregate Cursor not Progressing

Hello, I have been working on a Python API to pull GONG user statistics into a fabric lakehouse. I have come across an issue where the cursor updates, but does not provide the second page of the report. Here is an example of the ‘records’ header Call 1 (no cursor, first call): {'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4'} Call 2 (cursor included, second call, includes call url with cursor from call 1): https://api.gong.io/v2/stats/activity/aggregate?cursor=eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4 {'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbC

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Molly Kipnis
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Ash PatelNew Participant
asked in INTEGRATIONS
Pagination cursor expires after 1 hours even for a new cursor

We are using a tool which has gong integration. This tool make recursive calls for getting call transcripts. Since this is a huge list and also some post processing has to be done on the transcripts.We noticed that even though we use the updated cursor from our previous response. The new cursor expires after 1 hour to the first request. if though the new cursor was just fetched from the response of the latest call.For example this is the response from one of the recursive call. {"requestId":"<request id>","errors":["cursor has expired"]} Does this mean we need to complete the whole operation within 1 hour?Expected behavior: cursor should expire after 1 hour since it was last fetched/generated.PS: we checked the logs and we are sending a new cursor into the next request which we got from the previous one.

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Molly Kipnis
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Ryan LalkakaCommunity Newbie
asked in GONG RECORDINGS
How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

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daggylilyNew Participant
asked in INTEGRATIONS
Switching between Teams and Zoom calls?

Our team switches between MSFT Teams and Zoom calls depending on the client. Has anyone had to do this? We’ve already set up the Zoom/Gong integration, but having trouble with setting up the Teams/Gong. We’ve sent over support requests and keep getting snarky messages back. The help page for integration has not been helpful since our instance of Gong seems to not align with what Gong is suggesting we do. Would love any support with this from what you’ve seen, and from switching between the two. Many thanks in advnace!

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Meg BowieCommunity Newbie
asked in CONFIGURING GONG
Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!

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Michael FNew Participant
asked in GONG RECORDINGS
Gong Notetaker leaves MS Teams Meeting before meeting ends

Hello, I have 2 team members that recently notetaker did not join the meeting, they had to invite it and during the meeting notetaker left. They verified that there was no drop in conversation when it left. I have viewed the settings and nothing has changed on our end. This started yesterday and is a cause for alarm as these meetings have important details that need to be recorded. Other issues in the past are not similar in the past community posts, so I am writing this up to see if there have been any changes on Gong’s side that we are not aware of or if this is an issue with Gong.

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tooliodan
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InstaWillCommunity Newbie
asked in GONG RECORDINGS
Support for Detailed Transcripts

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

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Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
Data in Gong Meetup: Beginners Guide To The Gong API

Thanks so much for joining our Beginners Guide To The Gong API Meetup. It was exciting to have such an engaged group ready to get using the Gong API. If you missed the meetup you can access it here . Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files. Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data. Resources: We shared a Postman based Gong API Starter Kit , containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny , that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording to see more, or look at t

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Ben H
Ben HNew Participant
asked in INTEGRATIONS
Best IPaaS Solutions for Gong

Hi Everyone! 👋 We are implementing Gong while also evaluating other solutions (commission platform, CPQ with renewals and subscriptions, and forecasting tools). Unfortunately…. we have Zoho CRM. We have Skyvia and it connects to Zoho natively but not Gong. Workato theoretically does both but doesn’t do DealHub (one of our contenders for CPQ). DealHub and Gong have native integrations but that likely depends on DealHub having the CRM data which...again is a challenge. I’m evaluating Workato this week as well as testing Skyvia more. I have done most of the initial CRM stuff directly through Python scripts but I really don’t want this entire integration to: (1) run off scripts siloed with me or only a few folks, (2) miss out on the benefits of a platform (centralized logging, visual data flows, etc). Just looking for experience for non-SF & non-HS integration folks….

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Ben H
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James KaseCommunity Newbie
asked in DATA IN GONG
Reporting on Call Interaction with Deals

Hi All, Here’s the scenario: We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not. (Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere) Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce? Appreciate any help with this. - James

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Jodie SmithNew Participant
asked in INTEGRATIONS
Can you add a Gong Related List (calls) to a Custom Object in Salesforce?

We have created a new object in Salesforce called ‘Claims Management’ where we want to record the calls associated with that record. We already use and pay for Gong so thought we could use this. We have Salesforce Gong objects with links to the following objects - Account / Opp / Contacts / Lead - but none of these can be used for a ‘lookup field’ on the ‘Claims Management’ object because they are unrelated in the data model. Can Gong integrate with a separate custom object in Salesforce so we can link Gong calls to this new ‘Claims Management’ object? Thanks in advance.

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Molly Kipnis

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