FOR GONG CUSTOMERS

An area dedicated to our Gong customers

312 Posts

J
Jackieretig1New Participant
asked in COACHING

Is there any way to track how long reps spend listening to calls (their own or peer calls for learning)?

Right now, I can see how many calls a rep or manager has listened to, but since clicking on a call and it playing counts as “1” it’s not a very representative number. Instead, it would be great to see how long (in minutes) reps have spent listening to their own calls or teammate calls. 

0
J
15 hours ago
N
Neil CosgroveCommunity Newbie
asked in INTEGRATIONS

Using the Retrieve AI content data for calls (/v2/calls/ai-content) End point

I am, trying to get the call summary from the  /v2/calls/ai-content)End point.  Note that queries using other endpoints work fine, but this one no matter what throws a 500 server error.  Have been banging my head on this for a while would appreciate any helpURL/v2/calls/ai-contentBody{ "filter": { "fromDateTime": "2022-11-14T20:50:27.294Z", "toDateTime": "2023-11-14T20:50:27.295Z", "callIds": [ "555785916001072125" ], ,  "contentSelector": {    "brief": true,    "outline": true,    "highlights": true,    "callOutcome": true  } },}MethodPOST

6
Andrew O'Driscoll
6 days ago
C
Conor DowneyCommunity Newbie
asked in DATA IN GONG

API Request Authorization issue

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

3
Molly Kipnis
6 days ago
A
Ankit DhameNew Participant
posted in INTEGRATIONS

Integrating Gong API with Raycast

Has anyone tried to integrate Gong with Raycast.ai? I would love to connect with people who might have integrated Gong with certain custom productivity tools for a streamlined workflow

1
Molly Kipnis
7 days ago
M
Matt HandsEnthusiast
asked in CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

6
AndrewLedet
7 days ago
S
Stephen HerzigNew Participant
asked in INTEGRATIONS

Gong To-dos not showing up in Salesforce even after creating the fields required by Gong

For some reason when I ran the sync between Salesforce and Gong, the to-dos I create in Gong are not populating in Salesforce.  I created all of the fields required for tasks and activities in Salesforce per the Gong docs instructions, and I see the integration is supposedly working on the Gong side, but I am not seeing any new tasks or activities in Salesforce.

1
R
10 days ago
G
Garrett GoshornCommunity Newbie
posted in GONG RECORDINGS

Fathom vs Gong Demo Summary Notes

Currently on a team that uses Fathom and is switching to Gong. The BEST feature fathom has, is it’s demo note summary. You click on sales (my role, but there are others), and it pulls together this summary. it is critical for my role and remembering everything important during the demo. As is, it is better than Gong’s summary/highlight area by a mile. Here’s an example down below of a Fathom note summary. (I redacted as much personal information as I deemed necessary, but they are not redacted when getting the summary). As you can see, this is clear, concise, has a flow to it. It’s a pretty amazing summary tool. I really need this to be in Gong better than the current. The highlights are short, and the summary has no set flow, and is written out way too long and not sectioned as well as Fathom. For the record, I really like Gong. But Fathom’s demo summary is vastly superior at the moment.Thank you for any and all insight! Deal InformationProspect:[REDACTED], a real estate agent looking

2
G
12 days ago
D
DLNATLCommunity Newbie
asked in CONFIGURING GONG

Custom Questions in Call Spotlight

The AI in Call Spotlight is quite remarkable and accurate.  I find myself going in Spotlight on quite a few calls to ask a specific question and the results are insanely quick and helpful  Is there a way to customize Gong to automatically ask a specific question to bubble up this information without having to type the same query each time?  (The AI generated questions are not the right ones for me; but I’d settle for my question to be in that list that I could just click on)

3
Molly Kipnis
20 days ago
J
Joe BarrowEnthusiast
posted in COACHING

Call Spotlight - Ask Anything

Hello All,  There are some really interesting possibilities with “ask Anything” as part of call spotlight.   Outside of some of the obvious things, I am curious how people see this as a coaching tool or a way to prep prospects for the next call.   I have been experimenting with questions like:what could (insert sellers name) done better on this call? what questions should the prospect come prepared with for the next meeting then sharing that info in a follow-up to really drive home the personalization and set the stage for the next call What else do you think?   I would love to get thoughts from other sales leaders or sellers.   Heck, anyone for that matter.    How does Gong use this internally?

10
D
21 days ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG

The topic of our meetup next week is...Ask Anything!

Have a challenge in Gong you need help with? Ask it! Curious about a Gong best practice? Ask it! Want reassurance you’re doing something the right way? Ask it!Think Gong Adoption. Data. Technical. Reporting. Coaching. AI. New features…..Anything goes at our meetup next Wednesday, November 8th, at 1:00 PM ET at our Visioneers Community meetup.Register here.If you have a question/challenge/use case, please add it to this spreadsheet so we know how to focus our time next week.

0
Andrew O'Driscoll
26 days ago
S
Siobhan CollieCommunity Newbie
asked in CONFIGURING GONG

Can you teach Gong to recognize words?

Gong does not recognize the name of our company, “Accelo”. It often cites in transcripts “excel” or “a cell o”. I’m curious if we can teach Gong AI to recognize a new word? Thanks,Siobhan

3
A
1 month ago
KatG
KatGCommunity Newbie
asked in INTEGRATIONS

Reporting on Participants and Hosts in Salesforce

Hi Everyone! I was wondering if anyone has been able to solve for this: we have Gong integrated with Salesforce and we want to report on how many calls our CSMs attend as participants and how many calls they host in the same report. Ideally, any call that the CSM would attend could also be counted towards their calls for the week. Currently, we’re using a task and events report type that uses the “Assigned to” field to report on the event record, but we are limited to just who hosted the call. We’ve played around with some of the out of the box Gong report types that are part of our unmanaged package, but we’re hitting a dead end. Totally open to some new ideas from the community!Thank you!

2
H
1 month ago
A
Ayumi MasubuchiCommunity Newbie
asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

7
P
1 month ago
S
Svaron
asked in DATA IN GONG

Talk ratio in comparison to win/loss record

Hi,I am wondering if you are able to find a spot within Gong where I would be able to see what the ideal talk ratio is for my team. I want more in depth results than what is reported in the insight > interaction page. I would like to see each of my account executives, the talk ratio for each call, and whether or not it won or lost.Let me know if anyone else is looking for this data and if there is a solution. 

1
Molly Kipnis
1 month ago
S
Shani TestaverdeNew Participant
asked in CONFIGURING GONG

CRM Update Field

How do I delete a field from the CRM Update when the field is not in the CRM Update settings?  

2
Molly Kipnis
1 month ago
Will Hayes
Will HayesHigh roller
asked in GONG RECORDINGS

Click on a Call and See Who Has Listened

I had a rep ask me if he can click on a recorded call and see who all has listened. Is this possible? Could someone instruct me how to view this? Thank you!

4
J
1 month ago
D
Dewey LovettCommunity Newbie
asked in COACHING

How can I view My Coaching across departments?

I am an enablement manager and a lot of my day to day includes coaching on Gong calls with Scorecards and leaving feedback.I see that under the Coaching Tab, I can view my own coaching, but I have to categorize by team. Is there a way I can group people together based on job title or with tags so that I can see everyone I have coached in one view?

3
Molly Kipnis
1 month ago
R
RyanCommunity Newbie
asked in INTEGRATIONS

OAuth user/company profile

There’s no way to link the access token provided by OAuth to user or company data.How to know who gave the permissions?

3
BridgetFinegan
1 month ago
S
SashaGNew Participant
asked in GONG RECORDINGS

Call Spotlight Next Steps Identification

I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar? 

2
Molly Kipnis
1 month ago
A
Aidan PilgrimNew Participant
asked in CONFIGURING GONG

How can I export private comments?

My compliance team has been making lots of private comments on calls for Quality Assurance and compliance.They want to download these en masse. How do i do that?The API only allows public comments as far as i can see?

1
Lauren Olsen
1 month ago
L
Leah LangstonCommunity Newbie
asked in CONFIGURING GONG

Creating a "team" that spans reporting structures

Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?

3
L
2 months ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
published in CONFIGURING GONG

Support Tip of the Week: Tracking your trackers

If you're running a Trackers report in Salesforce but the Trackers aren't populating, double check your Trackers settings in Gong to see that they're exporting to the right place.Navigate to your company settings in Gong > Trackers > Edit a tracker > Select "CRM call objects" or any other relevant options:Interested in learning more? Check out our Help Center!

1402
L
2 months ago
U
UserUnleashCommunity Newbie
asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

8
R
2 months ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK

Support Tip of the Week: How to push call data to Salesforce

When you set up the ‘Gong for Salesforce’ app, you might notice the “Repush historical call data to Salesforce” option.  If the option is greyed out, it means there are already conversations in your Salesforce instance. If you were previously connected to a Salesforce sandbox, you’ll want to select this option to repush the call data to your production environment. However, if you have never connected to a Salesforce sandbox, you can ignore this and simply check the “Push call data to Salesforce” option. Then select a date in the past from which you’d like to start pushing call data.Want to learn more? Check out our help article, here.

1
A
2 months ago
P
Pete ThorntonCommunity Newbie
published in COACHING

9.13.23 Visioneer Community Meetup Recap: Building a Coaching Culture with Gong

 Thank you to everyone who joined us for our September Visioneer Community meetup last week! This month, Director of Sales Enablement @Courtney Tucci shared how she used Gong to build a coaching culture at Mirakl.  Here are just a few of the best practices Courtney shared: Encourage your leaders to listen to 2-3 calls per week and leave public comments for their team members. This helps make Gong a safe space to learn and grow.  Use Gong snippets to train your reps with real-life scenarios. At Mirakl, Courtney runs “What Would You Do” training sessions with the team to encourage ideal behaviors.  Set up Streams in Slack for competitive mentions. This helps you quickly share learnings or patterns with your executives and your internal teams during QBRs or SKOs.  Build trackers and use hashtags in Gong to enforce your methodology. The team at Mirakl uses MEDDPICC, so Courtney created MEDDPICC trackers to educate the field on qualifiers.  Catch up on the recording above and let us know w

260
P
2 months ago
Terms & ConditionsCookie settings