FOR GONG CUSTOMERS

Hello,We have been using Gong in our nurture outreach, and use personalisation tokens for recipient names. One problem I have been having is that - unless we edit it manually every time we create a new email - the personalisation text is in a different font from what we use for the rest of our emails (Arial, 14).Is there a way to configure the font for personalisation text that will apply globally across all emails? That will be faster than having to do it manually every time we use these tokens. Edward

Hi Does anybody know if there is a way to run APIs from within Gong itself. ideally what I am looking for is that after every recording, we link to a 3rd party system that we push the recording, transcript and metadata to. So rather than have the 3rd party pull data from Gong, Gong actively pushes data out after every call recording.I hope that makes sense,I can’t see an option to do that anywhere so was wondering if it was supported and where to configure it, etc.Thanks

 When testing account association, we want to have our settings set to a single activity. However, when simulating in the AI Activity Mapper Settings, multiple Accounts are still associated. How do we know which one of these will be the Account with the record rather than just the additional related opportunities?  Please let me know if I am incorrect, but I believe there will only be 1 contact and 1 account on the record, and then multiple Gong__Associated_Opportunities__c & Gong__Gong_Participants_Emails__c but no field for additionally associated accounts.

Similar to how the Data Cloud integrations provide ETL_MODIFIED_DATETIME (a timestamp of the date and time the data was modified), it would be really helpful for each call record to also include a similar field in API responses. This would be useful for seeing which historical records are due for a resync after something has been updated (eg transcript updated based on custom dictionary words, speakers identified via the UI, the call was associated to an account in the UI, etc).

I created a customized AI Briefer prompt and shared with executives in my company how they could access it. I would love to know whether people are using it -- is it possible to access stats reports for AI briefers somewhere? Thanks!

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host? 

Hi all!We’ve recently just set up scorecards for our teams.  It would appear though that when a scorecard is completed, notifications are sent to a number of people.  I can’t find anywhere to configure this so it just goes to the team leader and the call owner, for instance?

Hi everyone! I’m dabbling in AI scorecards and I’m wondering others experiences. Have you found it is best to keep it simple with straightforward Y/N questions or use detailed prompts to score on a scale? I’ve had good success with both in places, but I’d love more perspective and examples. 

I’m looking for an API Endpoint i can call to return AI Smart Tracker content?  We have defined an AI Smart Tracker called “Business motivation” i cannot seem to find a public API endpoint that exposes the data?   I can see /call returns this it its response but this doesn’t seem to be a public endpoint ?   

Is it possible to access calls aggregated via stream through the public API? I have a folder which contains a stream that aggregates several calls which are within my Company Library (they are not private). However, they are not showing up when I do an API request to get the calls in that folder. 

Hi everyone,  I’m using the Gong Users API (List Gong Engage flows (/v2/users)) to fetch all users.I couldn’t find any documentation specifying the maximum number of users that can be fetched in one call. Also, couldn’t find any filtering part in API doc. Can someone please confirm:I want to filter on emailAddress field/or any other fields on usersAPI, is there any way to achieve that? What’s the maximum number of users the API can return in one request? How many users(max no. of users) can be present, if there is any such data?​​​​​​​

Hello! We have recently started using the new AI Call reviewer in Gong, which is exciting! However, with the limitations we are having some difficulties, and I was curious if 1) anyone else is having the same issue and 2) if there are any plans to expand on this feature in the future to eliminate some of the limitations. The first issue that we’re having is the ability to only score the “host” of the meeting. There are many instances in my organization where a Project Manager schedules the meeting for one of our other associates, but they’re not the ones who we want evaluated on the scorecard. With the limitation of only being able to have the host scored on the calls at the moment, that’s causing some friction. Are there any plans to expand on the filter options in the future? Has anyone else had this issue? In general, the filter options having more robust capabilities would be excellent, and it would eliminate a lot of our issues we’re currently experiencing.

Every time I click on the recording and analysis is ready email to generate the follow-up email I receive around 10 emails telling me that the call I shared was viewed. I would understand if I received 1 for me viewing it, but 10 is a bit obnoxious. I didn’t change my notifications when it started. 

I use multiple stream folders to listen to calls. I want to know if there is a way to filter out calls that I have already listened to and only list calls that I have not listened to yet.

Hello,I want to add in all of my zip codes for my territory to capture calls with companies that are in that zip. How do I do this?

Curious to hear how others are starting to leverage the new AI Builder feature and the prompts that have had some success or shown valuable insights outside of the default prompts! One that I’ve seen some success with is further fleshing out and detailing customer case studies and success stories around specific products that were recently launched.

When viewing Gong Analytics > Flows, for a specific flow, I know I can see the overall open rates and clicking on ‘ opened’ is showing me who has opened my email.Is there a way to see how many times each recipient has opened my email without manually clicking on each person’s name? I haven’t found a way to do this and am spending a signifcant amount of admin time, trying to prioritize my outreach, based on flow engagement, where I want to target recipients that have opened my email multiple times, first.Even better, it would be great if Gong insights could prioritize my open rates based on this activity. Currently, it’s ordered by recipient name, alphabetically, instead of engagement.

Hi, I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users. Tried forwarding the meeting email invite I received to the Gong assistant.

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

When viewing a specific account, and you’re viewing a list of contacts, can I sort them by the create date? My goal would be to have the most recently created/added be at the top so I can easily add them to a flow.

Hey everyone, I’m hoping someone here might be able to help me with an issue I’m running into while building a Brief. I’ve set everything up and added about eight questions. When I test each question individually, I get accurate responses with the information I’m looking for. However, when I test the entire Brief in preview mode, only the first question returns an answer, the others all return: “We didn’t find any information that’s relevant.” Has anyone come across this before or know what might be causing it? i’ve also included some screenshots showing that it does produce the answer when you test just the question  Thanks in advance for any help!

Hello,In the future, will Gong support syncing other data to HubSpot?Right now the Gong export data is limited to a call link, call summary, and call participants. So we are relying on the Gong API for extracting extra data.I just want to confirm if a Gong pipeline for the extensive data provided by the Gong API is planned or not.Thank you.

I am not a fan of the suggested AI to-do tasks. Is there any insight that can be provided into how to turn this feature off?

I am struggling to get the tasks API endpoint to work. Has this been depreciated?