Impact transforms the way enterprises manage and optimize all types of partnerships. Their Partnership Cloud is an integrated end-to-end solution for managing an enterprise’s partnerships across the entire partner life cycle to activate rapid growth.

They were in search for a solution that could provide more clarity around what reps were saying in their calls, so they could provide a better onboarding experience for new salespeople to help them ramp faster, and to also improve the company’s overall coaching processes.

Since getting Gong, they’ve improved coaching through feedback and call libraries, informed coaching priorities with Gong data and analytics, and gained clarity on customer needs and personal areas of improvement.

THE CHALLENGE

Impact wanted more transparency around how its reps conducted phone calls. It also wanted to boost its onboarding process to ramp new employees faster and improve ongoing call coaching.

THE SOLUTION

• Comments, Tagging, and a Call Library for better peer-to-peer and manager coaching

• Call Stats and Benchmarks to see areas of potential improvement for reps’ sales skill