Support Tip of the Week: Telephony Systems

  • 3 August 2021
  • 0 replies

Userlevel 5
Badge +2

When you set up telephony systems to integrate with Gong, keep these tips in mind so your calls import into Gong:

  1. The rep’s email and name must match in Gong and in the telephony system.

  2. The call in the telephony system must be recorded and have a recording file available.

  3. The call duration must meet the “Call Length” minimum on your Gong settings > Recording Settings page. Remember, Gong will trim out the intro/outro silence on calls before analyzing them, so the remaining call must meet this minimum requirement.


Still have questions? Reach out to our Support team here!

0 replies

Be the first to reply!