One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria.
I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?
@Matt Hands! I’ve asked our internal team for some input here. Stay tuned, and thanks for your patience!
Here’s an article that explains how to do it if you’ve never set up Smart Trackers in Gong: https://help.gong.io/hc/en-us/articles/9684668659853-Create-smart-trackers
@Shayna Katz for additional thoughts if she has any!
Hey Molly, this isn’t quite what I’m looking for. I’m more interested in having the ability to download a list of all questions asked during a call.
Thanks for tagging me in, Molly! I sent Matt an email so we can find some time to talk through this live.