Question

Exporting Questions Asked

  • 21 March 2023
  • 14 replies
  • 352 views

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One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. 

I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?


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Hey @Matt Hands! I’ve asked our internal team for some input here. Stay tuned, and thanks for your patience! 

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@Matt Hands thanks for your patience on this. It sounds like you may have a decent amount of examples to set up a Smart Tracker for this — one for “business pain” and one for “solutioning”. 

 

Here’s an article that explains how to do it if you’ve never set up Smart Trackers in Gong: https://help.gong.io/hc/en-us/articles/9684668659853-Create-smart-trackers

 

Tagging in @Shayna Katz for additional thoughts if she has any! 

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Hey Molly, this isn’t quite what I’m looking for. I’m more interested in having the ability to download a list of all questions asked during a call. 

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@Matt Hands Sorry about that! Thanks for letting me know. Chatting with a few folks internally to get you the right info — I appreciate your patience! 

Thanks for tagging me in, Molly! I sent Matt an email so we can find some time to talk through this live.

I’m curious what the final path was. I’m also interested in exporting questions asked but more to build an FAQ/internal training. @Kenny Brady @Molly Kipnis 

I’m also looking to create a report that surfaces common questions asked. I was able to use Filters to generate all the raw customer questions from the transcript but I have thousands of calls and it doesn’t allow me to download the call data to a CSV -- something about the permissions.

Ideally looking to find common questions across ALL calls with a filter for prospects/customers.

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Hey @Seth Engel! Do you mind sharing how you were able to generate a list of customer questions?

@AndrewLedet  do you have business admin permissions in Gong?

@Molly Kipnis Yes, I do.

Hi, popping in here because I am also looking to generate a list of all questions asked during a call. Looks like there isn’t an actual solution in this thread. 

@Molly Kipnis is there a solution for this?  I was tasked with the same request - compile a list of customer questions.

Thanks!

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Hi all, 

Currently, we don't offer a report that can generate a list of all questions asked during a call.

You can however use a third party data scraping tool to scrape for questions asked once you export the call transcript. 

I’m working with some folks internally on finding a more comprehensive workaround/solution for this. We appreciate your patience in the meantime! 

CC: @Sahil Vasudev 

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Hi all,

As Molly mentioned, we don’t support a report that can generate a list of questions that were asked on a call. Overall, this would be a great feature request! If you would like to submit a feature request, please use this form to submit your feature request directly to our product team.

In the interim, I can share a few workarounds to surface the questions that were asked during a call:

  1. The Points of Interest section of a call page will provide a list of questions that were asked by your company and external party. In the example attachment, after clicking on the Points of Interest icon, you can click on each “Ask by XXXX” icon and see the exact questions that were asked at the particular section of the call. 
  2. You can use the Ask Me Anything feature under the Call Spotlight section to ask which questions were asked during the call. While the questions may not be surfaced verbatim, you will get a summary of the questions that were asked on the call. Please reference the example attachment for more details.
  3. We allow data sharing through Snowflake which can provide you with all of the raw data that can surface the questions that were asked on each call. 

Let me know if this helps! 😊

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