CONFIGURING GONG

HiCan a prompt be created in an email to check the value of a salesforce field and based on the fields value to then include a specific block? For example a prompt would read - if a specific Salesforce field value is “A” - then Gongs Block named “A” is included in the email. 

We are setting up our Forecast and we have one manager who oversees SMB and MM we’d like for these to be separate for multiple reasons as of now they are all under that managers team. Is there a way to create teams without having it roll up to a manager or another work around? Thank you for your help in advance!

        Hi, General question -   In a couple of Months my company will be moving off of Clari for Forecast/Pipeline and onto GONG.    I was wondering if any others have done the same and what was the biggest questions or hurdles the Sales Reps had when making the move or best advice you can give Rev Ops Admin on what to look out for. 

It seems like Gong only maps activities to accounts based on the direct account-contact relationship. If an contact is indirectly related to multiple accounts, I’d like the activities to show up across multiple accounts. Wondering if this is possible?

Is anyone able to link activities (calls, emails, meetings booked) to campaigns -vs- accounts/ opportunities/ contacts in Salesforce? Our events team is hoping to tag flows/ outbound efforts back to show activity metrics and outcomes. I know we can manually change the related field in SF, but hoping for a config/ automated option. Thanks! 

Hello!I want to follow up with a prospect from my previous email, but I’d like to update the subject line. They are not in a gong flow.I’ve tried both replying to and forwarding my last email but in both instances, I can’t seem to edit the subject line.Is there a way to do this, or am I better to use Outlook to do this?

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

Hi all, first day using Gong. I’m an SDR using Engage.I want to dial prospects on Fridays, regardless of their step in a flow.Is there any way to create ancillary call tasks in bulk, for prospects that are already in a flow?I thought of a workaround with a ruleset to make a non-exclusive dials-only flow I could enroll them in concurrently. But it’s too late, the original flow is set anyway, and I seem to lack the authority to create rulesets.Do I really have to go into each prospect record individually, just to create these tasks? Or should I just save time zone delineation by state in a contact view, and hammer down the column to dial them?It would be so much better to just be able to bulk-create tasks and THEN sort by TZ.

Is there a way to set up Dialer to notify the person you are calling that it is being recorded? Right now it reminds our reps to let the contact know the call is being recorded, but we would rather have it be an automatic notification rather than relying on the rep.

I like the sound of this to do thats on the gong website. How do i create this myself? 

Hi Gong Community! I recently connected my CRM (Salesforce) to Gong, however I am running into an issue where all Accounts are showing up for every user in gong. In the CRM we configured Accounts to be Private, and use Account Teams to define who has visibility to certain accounts. I have already enabled the “Import Opportunity Team” option in the connection Import Settings tab, however this does not seem to address the issue. Does anyone know a way to make Accounts in Gong Engage only visible to users who are members of the Account Team?

Can you view private scorecard results without downloading?

Hello,We have been using Gong in our nurture outreach, and use personalisation tokens for recipient names. One problem I have been having is that - unless we edit it manually every time we create a new email - the personalisation text is in a different font from what we use for the rest of our emails (Arial, 14).Is there a way to configure the font for personalisation text that will apply globally across all emails? That will be faster than having to do it manually every time we use these tokens. Edward

 When testing account association, we want to have our settings set to a single activity. However, when simulating in the AI Activity Mapper Settings, multiple Accounts are still associated. How do we know which one of these will be the Account with the record rather than just the additional related opportunities?  Please let me know if I am incorrect, but I believe there will only be 1 contact and 1 account on the record, and then multiple Gong__Associated_Opportunities__c & Gong__Gong_Participants_Emails__c but no field for additionally associated accounts.

Hello! We have recently started using the new AI Call reviewer in Gong, which is exciting! However, with the limitations we are having some difficulties, and I was curious if 1) anyone else is having the same issue and 2) if there are any plans to expand on this feature in the future to eliminate some of the limitations. The first issue that we’re having is the ability to only score the “host” of the meeting. There are many instances in my organization where a Project Manager schedules the meeting for one of our other associates, but they’re not the ones who we want evaluated on the scorecard. With the limitation of only being able to have the host scored on the calls at the moment, that’s causing some friction. Are there any plans to expand on the filter options in the future? Has anyone else had this issue? In general, the filter options having more robust capabilities would be excellent, and it would eliminate a lot of our issues we’re currently experiencing. Are there any plans to

I use multiple stream folders to listen to calls. I want to know if there is a way to filter out calls that I have already listened to and only list calls that I have not listened to yet.

Hello,I want to add in all of my zip codes for my territory to capture calls with companies that are in that zip. How do I do this?

Hi, I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users. Tried forwarding the meeting email invite I received to the Gong assistant. As far as I can tell nothing happened. There was no achnowledgement or response of any kind. Tried adding the assistant as a participant to the meeing via editing the Gmail calendar entry, adding the Gong assistant

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

Hey everyone, I’m hoping someone here might be able to help me with an issue I’m running into while building a Brief. I’ve set everything up and added about eight questions. When I test each question individually, I get accurate responses with the information I’m looking for. However, when I test the entire Brief in preview mode, only the first question returns an answer, the others all return: “We didn’t find any information that’s relevant.” Has anyone come across this before or know what might be causing it? i’ve also included some screenshots showing that it does produce the answer when you test just the question  Thanks in advance for any help! 

I am not a fan of the suggested AI to-do tasks. Is there any insight that can be provided into how to turn this feature off?

Gong community,Is anyone else having issues getting Gong Anywhere to work in Salesforce after Salesforce made changes to how connected apps can connect?https://help.gong.io/docs/troubleshooting-setup Our Salesforce team made the necessary changes, but we are getting an error when trying to edit a SF field.  Any help or advice would be appreciated - thank you!

Our organization needs professional consultation for Gong deployment and development capabilities. We're searching for a qualified consultant available for 4-5 weeks to guide us through

Good Morning.  So i’ve built out the hierarchy for my team but at the Activity Level, My Head of Sales ONLY sees Calendar Activity for his direct reports. Is there not a way to show not only his direct reports, but also their direct reports?

Hi all! One of our sales teams is on semi-annual targets/quotas. I don’t see an option to set a semi annual period within the lines of business. Has anyone come up with a workaround?