CONFIGURING GONG

Hello! We have recently started using the new AI Call reviewer in Gong, which is exciting! However, with the limitations we are having some difficulties, and I was curious if 1) anyone else is having the same issue and 2) if there are any plans to expand on this feature in the future to eliminate some of the limitations. The first issue that we’re having is the ability to only score the “host” of the meeting. There are many instances in my organization where a Project Manager schedules the meeting for one of our other associates, but they’re not the ones who we want evaluated on the scorecard. With the limitation of only being able to have the host scored on the calls at the moment, that’s causing some friction. Are there any plans to expand on the filter options in the future? Has anyone else had this issue? In general, the filter options having more robust capabilities would be excellent, and it would eliminate a lot of our issues we’re currently experiencing.

I use multiple stream folders to listen to calls. I want to know if there is a way to filter out calls that I have already listened to and only list calls that I have not listened to yet.

Hello,I want to add in all of my zip codes for my territory to capture calls with companies that are in that zip. How do I do this?

 When testing account association, we want to have our settings set to a single activity. However, when simulating in the AI Activity Mapper Settings, multiple Accounts are still associated. How do we know which one of these will be the Account with the record rather than just the additional related opportunities?  Please let me know if I am incorrect, but I believe there will only be 1 contact and 1 account on the record, and then multiple Gong__Associated_Opportunities__c & Gong__Gong_Participants_Emails__c but no field for additionally associated accounts.

Hi, I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users. Tried forwarding the meeting email invite I received to the Gong assistant.

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

Hey everyone, I’m hoping someone here might be able to help me with an issue I’m running into while building a Brief. I’ve set everything up and added about eight questions. When I test each question individually, I get accurate responses with the information I’m looking for. However, when I test the entire Brief in preview mode, only the first question returns an answer, the others all return: “We didn’t find any information that’s relevant.” Has anyone come across this before or know what might be causing it? i’ve also included some screenshots showing that it does produce the answer when you test just the question  Thanks in advance for any help!

I am not a fan of the suggested AI to-do tasks. Is there any insight that can be provided into how to turn this feature off?

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

Gong community,Is anyone else having issues getting Gong Anywhere to work in Salesforce after Salesforce made changes to how connected apps can connect?https://help.gong.io/docs/troubleshooting-setup Our Salesforce team made the necessary changes, but we are getting an error when trying to edit a SF field.  Any help or advice would be appreciated - thank you!

Our organization needs professional consultation for Gong deployment and development capabilities. We're searching for a qualified consultant available for 4-5 weeks to guide us through

Good Morning.  So i’ve built out the hierarchy for my team but at the Activity Level, My Head of Sales ONLY sees Calendar Activity for his direct reports. Is there not a way to show not only his direct reports, but also their direct reports?

Hi all! One of our sales teams is on semi-annual targets/quotas. I don’t see an option to set a semi annual period within the lines of business. Has anyone come up with a workaround? 

We are changing our consent option to the pre-call email (because the audio prompt is incredibly disruptive on Teams).  We’d like to include our logo, but Gong only allows for a URL apparently (vs. being able to upload).  All of the logo fetching sites are using an outdated logo of ours.  I’ve “reported problems” on them to try and upload our current logo.  But can anyone tell me if they’ve had any luck working with Gong on just uploading a JPG file instead?  Why does it have to be a URL?

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ? 

I have some completed flows but want to now add another step to sent an email to the same group of people.  Is there a way to do that? Thank you!

I’m trying to figure out if it is possible to delineate different types of call activity within Engage. Use Case: We have three types of calls Sales Reps make. Prospecting Calls (generating new outbound business), Lead Follow-Up Calls (Following up on inbound leads), and Opportunity Follow-Up Calls (following up with active open opportunities. In Salesforce, we did this within a task by simply adding a Call Type Field. It doesn’t seem like there is any analog in Gong. The only options within Analytics is to filter by Flow activity, but in theory, any of these call types could be included in a Flow. The other recommendation I saw is to filter by account type (prospect vs. customer), but we sell to both prospects and customers (upsell/cross sell additional products)Is there any good way to actually delineate how many outbound prospecting activities a team of reps in doing? 

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

Since migrating to Gong Engage, we’re running into an issue where we can’t generate a link directly to a Flow or Template; it seems we can only make these Flows and Templates “company-wide” within the Gong platform. When we’re trying to direct people to specific Flows and Templates, right now it seems that we have to give them keywords to search and they have to find what they need that way; this seems incredibly inefficient.Does anyone know if it’s possible to generate links to specific Flows and Templates?

hey,i have an issue with the View upcoming calls button. It suddenly stopped working for users with different roles, and we cannot find out what happened (on Monday worked perfectly, and yesterday not anymore).Now nothing happened when clicked.Have you experienced similar thing?

Our implementation team is also using Gong. This helps them prepare for the kick-off (along with the knowledge transfer process from the AE).  They also use Gong to record all their implementation calls and management gets visibility into progress and the discussions when necessary. We’re looking to create a couple of trackers to identify clients with strongly positive, or concerningly negative sentiment during the implementation process.  The negative sentiment will serve as a very early warning system so we can help our team get ahead of any challenges. Has anyone used trackers in this way? Any examples you can share?  Any concerns?

Hey all, we’ve recently rolled out Gong Engage for our prospecting efforts, and in a flow, we would like to be able to reply to a previous email, but edit the subject line (IE initial email’s SL is “connecting some dots” and a subsequent email would be edited to “following up - connecting some dots”, and so on). I’m not seeing where to do that in Engage, but was wondering if I’m missing it somewhere? Conor

We are setting up our Forecast and we have one manager who oversees SMB and MM we’d like for these to be separate for multiple reasons as of now they are all under that managers team. Is there a way to create teams without having it roll up to a manager or another work around? Thank you for your help in advance!

I’m using Flows in Gong Engage, and I have two auto emails scheduled to be sent. One was set to be sent one business day from the previous step (a call), and the next email was supposed to be sent 3 business days after that. However, Gong sent both of these emails at the same time. Has anyone experienced this before? Thanks.

Is it possible to mass add contacts from a Salesforce report to a flow? Or do you have to select them one by one within the report?