Former all-star CSM-turned CS Enablement Manager, @Vanessa Gabor shares how she uses the Gong Library and Streams to maintain fresh and relevant bank of calls to reinforce training. Her ability to effortlessly maintain a consistent flow of updated best in class calls allows the CS team to stay skilled in real-time call scenarios.

Vanessa’s Superpower-maintaining fresh and relevant banks of calls leveraging streams
"Providing CSMs with real-time best in class calls to reinforce training"

Why It’s Important
"Real-life examples help reinforce trainings and creates a stickier approach to skill development"

A Two-Fold Approach
"First, creating a library folder and second, using streams folder"

Best Practice for Using Library & Streams
"Make sure both folders are housed in the same place for easy access"

How Does Streams Work
"Every time a call that falls under these specific filters is held, Gong will automatically push the call into the specific stream folder"

The Impact on This Workflow
"Creating hands-free and low-touch way maintaining fresh content for your team allows me to invest my time in other areas of enablement"

Best Practice for This Workflow
"Creating a library & stream folder for each training session to continually provide fresh content that is impactful for the skill development of your team"

Video here: https://listen.casted.us/public/76/Gong-on-Gong-36ab42c1/9b397c31