Support tip of the week: Set up native Zoom

  • 28 June 2021
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Support tip of the week: Set up native Zoom
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Having trouble setting up your Native Zoom integration?

If you've completed the integration steps and are still unable to complete the set up, there are three things you can do:

  1. In Zoom, go to Administration > Billing, and confirm that you have a Zoom Business or Enterprise license.
  2. In Zoom, check that the account or relevant group setting for cloud recording is unlocked.
  3. Confirm that there is a setting called "Audio Transcript" under "Cloud Recordings" in your Zoom instance and that it is enabled. If it is not there, reach out to Zoom Support to have them enable "Audio Transcript" on your "Cloud Recordings" settings. Try connecting again, and that should do the trick!


If that doesn't fix things, submit a ticket to our Help Center and our Support team will be on it in a flash!


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