INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 47 Posts
  • 104 Replies

47 Posts

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RyanCommunity Newbie
asked in INTEGRATIONS

OAuth user/company profile

There’s no way to link the access token provided by OAuth to user or company data.How to know who gave the permissions?

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1 day ago
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UserUnleashCommunity Newbie
asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

8
R
12 days ago
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Katie-WatershedNew Participant
asked in INTEGRATIONS

Duplicate Contact Roles on Opportunities in Salesforce

We are having issues with duplicate contact roles being created and I’m wondering if anyone else in the community has successfully customized the flow(s) that add new contacts and contact roles from Participants on conversation records. We took the logic from Gong's help documentation and customized it a bit to suit our Salesforce instance. We have a few unique requirements:We want to add the Gong participants from each conversation to ALL related open opportunities for that account, not just the most recent one or the opp with the matched owner from the call.  We want to add new/unknown Gong participants as new contacts, and then also add them as Contact Roles to those same open opportunities.The logic seems to work, except that the flow is creating duplicate Contact Roles for each Opportunity - same name, same contact, the only difference is the Contact Role ID. One of our engineers determined that the likely cause of the duplicates is likely due to batch syncing between Gong and Sal

1
Lauren Olsen
26 days ago
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Jason AdkinsNew Participant
asked in INTEGRATIONS

Gong Upgrade to 2.28

I have upgraded from 2.26 to 2.28 this morning following this guide, Upgrade Gong for Salesforce – Gong Help Center. In Salesforce, the Gong installed package shows me that it has upgraded to 2.28 and I have added the two new fields to the Conversation object as prescribed. In Gong though, under the Salesforce integration information, I still see version 2.26 and it is still prompting me to upgrade to 2.28. I have logged out and logged back in multiple times now for the past 2 hours, but still seem the same. Is there something else I need to do within Gong?

1
Molly Kipnis
29 days ago
Kelli Smith
Kelli SmithNew Participant
asked in INTEGRATIONS

Duplicate Salesforce Tasks

Gong is creating multiple tasks for emails sent to multiple recipients, one task per recipient. This is inflating our activity metrics and I haven’t found a way to group unique emails together to solve for this. Does Gong offer a solution? Is it possible to create a single task and associate it with multiple contacts instead. I know this is possible from a Salesforce perspective. Or create a Unique Email ID for each unique email or a similar field I can group off of. 

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Molly Kipnis
29 days ago
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Tim LittonNew Participant
asked in INTEGRATIONS

Gong with Call Center and queues

Our organization is looking to upgrade our Call Center and want to see if it’s possible to use Gong. Is anyone else using Gong with their customer service teams?

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1 month ago
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Sergio LamaCommunity Newbie
asked in INTEGRATIONS

Update the Connected Salesforce User for the Data Synch

Greetings,I would like to know if it's possible and if there is any kind of procedure about the update of the Salesforce User currently logged in Gong which is uses for the Data Synch.We would like to change it with another Salesforce User (we have a specific data integration user) and if this kind of change may bring a data error or missing between the user change.RegardsSergio

3
Molly Kipnis
1 month ago
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Eku MalcomCommunity Newbie
asked in INTEGRATIONS

Automating email to prospect based on a call in taking place in Gong

We're wondering if it's possible to set up an automated email to go out through Gong's email editor to a prospect once a demo call has been completed by a specific user. We'd like to know if this is possible through the Gong software directly or if that isn't possible, through the Salesloft integration and/or the SFDC integrationComments from our CSM were: At this time Gong does not send out auto-emails. I'm not aware of any other software that does this and is triggered immediately after a call in a certain stage. Here at Gong if we are ever sending out auto emails I believe we typically send through Gainsight however the trigger isn't based on a stage of an opportunity but just a customer list. If this isn’t possible through Gong, what strategies have you used to automate emails to prospects?

3
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1 month ago
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Sam CockburnNew Participant
asked in INTEGRATIONS

Permission Profiles for API requests - What's Allowed?

Hi there, we recently set up an integration so our users can connect to Gong to fetch their calls in our platform.However this only works for technical admins. Is there any documentation around how to enable this for other Permission Profiles or is it that only technical admins are allowed to use the Gong API?

2
Molly Kipnis
2 months ago
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jag729New Participant
asked in INTEGRATIONS

Set up a developer sandbox account as a non-customer?

Hi! We have some mutual customers who are requesting a Gong integration. We’re not Gong customers (we don’t have a sales process that requires it), but we need a sandbox account to test the integration.  The Integration Partner guide seems to require having an existing Gong account; is it possible to get a sandbox account without being a customer, to build for mutual customers? 

1
Molly Kipnis
3 months ago
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Tomeu OzonasNew Participant
asked in INTEGRATIONS

Hubspot & Whatsapp & LinekIn logged not visible

Hi! Many of the sales messages I do are though LinkedIn and Whatsapp which I log into Hubspot but they are not reflected in Deals Pipeline. Any trick? Should be this a feature request?

1
Molly Kipnis
4 months ago
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Mackenzie MurphyCommunity Newbie
asked in INTEGRATIONS

Does anyone have experience integrating the KF sell application, Gong, and Salesforce? What resources did you use to help?

We are using Gong to send users calls and emails back to the accounts they are working on. We also practice a sales methodology supported by the Korn Ferry sell app. I would like to take a look at automating our KF sell app through Gong activity, however, they are not currently capable of integrating with many of our other sales tools. Looking for creative solutions!

0
M
5 months ago
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Ruben SanchezNew Participant
asked in INTEGRATIONS

Integration with SugarCRM

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!

0
R
5 months ago
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jackatdisplayrNew Participant
asked in INTEGRATIONS

Can Gong update only certain Salesforce event records?

We don’t need to update all related Salesforce event records.  Nor do we need to sync all the Gong data into Salesforce.  We just need to update the related Salesforce event as to the duration of the meeting.  Does Gong have out of the box configuration that can do this?  Or is an api call required?Thanks

3
shifarad
5 months ago
V
Vibhu JainNew Participant
asked in INTEGRATIONS

Log-in EventLogs

Hi there,I was wondering if i could filter out the Login event-logs using Auditing API of gong to get the logins of al the user in my organization . I tried using AccessLogs as event-type but it has long list of logs including logins and i couldn’t find a way to filter only login eventlogs.  can someone please help me getting the login event logs or is there any filter to do it .Thanks 

3
BridgetFinegan
5 months ago
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Marcos NeryCommunity Newbie
asked in INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks! 

5
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6 months ago
Will Hayes
Will HayesHigh roller
asked in INTEGRATIONS

Salesforce: Read-Only vs Managed Package

Is there any benefit to using Read-Only integration vs Gong for Salesforce Managed Package? From what I’ve read, Managed Package has all the advantages. Is there any reason not to install it? What is the best way to train sales leaders and reps how to use Gong for Salesforce Managed Package after it is installed?

5
Andrew O'Driscoll
6 months ago
A
Andrea FariaEnthusiast
asked in INTEGRATIONS

Integration with Salesforce: distinguish call invitees from participants

Hello,We have Gong integrated with Salesforce and I wanted to know if we can sync in Salesforce which are the call invitees and participants in the Event that is created in Salesforce related to that call.Thank you, 

1
Andrew O'Driscoll
7 months ago
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James JanssenNew Participant
asked in INTEGRATIONS

Salesforce - Call Participant ID not tracking

Hey there!I have ~50 interactions where the Call participant ID is not being pushed over from Gong to Salesforce.Looking to make reports in there for total duration of customer facing calls each sales representative is on, but these ones just won’t pull in for some reasonI’m able to click through to them though and see that there is a recording existing in Gong, so its strange that its not syncing like the rest of the ones we haveAdditionally, does anyone know what metrics would be best used to track if multiple internal people were on a call? It seems to just be defaulting and rolling up to one of them

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Molly Kipnis
7 months ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in INTEGRATIONS

Unlock an even more powerful reality with the Gong Collective

If you’re a technologist for your organization, your role is to build systems and infrastructure to support the business and drive value. With the Gong Collective—our integration and partnership marketplace—you can bring together optimal tools and technologies to support and enhance your specific operational needs, unlocking an even more powerful reality. Take the course to begin learning how in the Gong Academy.

0
Molly Kipnis
9 months ago
D
DLNATLCommunity Newbie
asked in INTEGRATIONS

Gong to SFDC Person Accounts

Does anyone use Gong to connect with Salesforce person accounts.  I’m having issues connecting conversations to Person Accounts.  Anyone have experiences to share?

4
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10 months ago
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Ilana MullinNew Participant
asked in INTEGRATIONS

Email activity showing up for 2 different accounts

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

2
Molly Kipnis
10 months ago
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Jon ParmleyNew Participant
asked in INTEGRATIONS

Ability to alter the Activity subject line pushed to Salesforce

Currently we have Gong, Zoom and SF integrated.  Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE.  When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx.  I’d like to alter this subject line.  Does anyone know of a config in Gong or Zoom that dictates this subject line of the task?  Or is the solution to create automation in SF to update the subject?

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Molly Kipnis
10 months ago
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Martin MisiowiecNew Participant
asked in INTEGRATIONS

How to get call notes into HubSpot

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot?  To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks 

1
Andrew O'Driscoll
11 months ago
Peter Foster
Peter FosterCommunity Newbie
asked in INTEGRATIONS

All in one telephony that integrates with Gong

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations. 

3
Andrew O'Driscoll
1 year ago
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