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Ask questions and learn best practices about Gong's integrations.

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33 Posts

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Marcos NeryCommunity Newbie

asked in INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks!

8 days ago

Will HayesEnthusiast

asked in INTEGRATIONS

Salesforce: Read-Only vs Managed Package

Is there any benefit to using Read-Only integration vs Gong for Salesforce Managed Package? From what I’ve read, Managed Package has all the advantages. Is there any reason not to install it? What is the best way to train sales leaders and reps how to use Gong for Salesforce Managed Package after it is installed?

8 days ago

Andrea FariaEnthusiast

asked in INTEGRATIONS

Integration with Salesforce: distinguish call invitees from participants

Hello,We have Gong integrated with Salesforce and I wanted to know if we can sync in Salesforce which are the call invitees and participants in the Event that is created in Salesforce related to that call.Thank you,

1 month ago

UserUnleashCommunity Newbie

asked in INTEGRATIONS

oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

1 month ago

James JanssenNew Participant

asked in INTEGRATIONS

Salesforce - Call Participant ID not tracking

Hey there!I have ~50 interactions where the Call participant ID is not being pushed over from Gong to Salesforce.Looking to make reports in there for total duration of customer facing calls each sales representative is on, but these ones just won’t pull in for some reasonI’m able to click through to them though and see that there is a recording existing in Gong, so its strange that its not syncing like the rest of the ones we haveAdditionally, does anyone know what metrics would be best used to track if multiple internal people were on a call? It seems to just be defaulting and rolling up to one of them

1 month ago

Molly KipnisCommunity Manager

posted in INTEGRATIONS

Unlock an even more powerful reality with the Gong Collective

If you’re a technologist for your organization, your role is to build systems and infrastructure to support the business and drive value. With the Gong Collective—our integration and partnership marketplace—you can bring together optimal tools and technologies to support and enhance your specific operational needs, unlocking an even more powerful reality. Take the course to begin learning how in the Gong Academy.

3 months ago

DLNATLCommunity Newbie

asked in INTEGRATIONS

Gong to SFDC Person Accounts

Does anyone use Gong to connect with Salesforce person accounts. I’m having issues connecting conversations to Person Accounts. Anyone have experiences to share?

4 months ago

Ilana MullinNew Participant

asked in INTEGRATIONS

Email activity showing up for 2 different accounts

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

4 months ago

Jon ParmleyNew Participant

asked in INTEGRATIONS

Ability to alter the Activity subject line pushed to Salesforce

Currently we have Gong, Zoom and SF integrated. Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE. When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx. I’d like to alter this subject line. Does anyone know of a config in Gong or Zoom that dictates this subject line of the task? Or is the solution to create automation in SF to update the subject?

4 months ago

Martin MisiowiecNew Participant

asked in INTEGRATIONS

How to get call notes into HubSpot

We record calls using predominantly Zoom, but also Google Meet. Is there a way for reps to take notes during calls and to push these into HubSpot? To add another layer, if that call is a Discovery call can reps take notes in accordance to MEDDPICC? Looking for a smart way to get all that into HubSpot. Thanks

5 months ago

Peter FosterCommunity Newbie

asked in INTEGRATIONS

All in one telephony that integrates with Gong

Wanted to see if there are any recommendations for telephony systems that integrate with Gong. Specifically, I am looking for a system that would Integrate with Salesforce Track outbound and inbound calls and texts Be a separate number per repI know I am asking for a unicorn here, but thought I’d ask to see if the community has any recommendations.

6 months ago

Damien MurphyCommunity Newbie

asked in INTEGRATIONS

Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

7 months ago

Michael LarcheNew Participant

asked in INTEGRATIONS

Microsoft Teams Chat History Problem

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround. The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue. Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael

7 months ago

Leo FreitasCommunity Newbie

asked in INTEGRATIONS

Hannah HapinCommunity Manager

published in INTEGRATIONS

Tips from ‘Customer Insider Event: Integrate, Automate, and Measure!’

Thanks for coming to our recent customer event: Integrate, Automate, Measure!As promised, here are tips to help you leverage Gong to get more efficiency and effectiveness from your tech stack. Integrations:Integrations are a critical part of what makes Gong great. We partner with the best-in-class tech companies around the world to offer our raving fans an incredible experience with even more powerful results when they connect Gong with their tech stack. Gong has the highest number of most relevant tech integrations.More integrations=more stickiness Salesforce Integration:Salesforce integrations help you get more of your investment in Salesforce technology: pipeline increase, richer data, reporting, and collaboration. The integration offers the best data orchestration and allows you to enrich your other systems.Example:Imagine you had one deal timeline where you can see everything that your rep talked about with your customer AND you could see when they sent the Proposify proposal for

360

9 months ago

John ShelburneCommunity Newbie

asked in INTEGRATIONS

Gong and Microsoft Teams

Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

10 months ago

Daniel BernsteinCommunity Newbie

asked in INTEGRATIONS

Viewing SFDC data in Gong

Hey all!I see that I am able to search accounts and see activity history in Gong (provided via SFDC) but I am not seeing any Gong documentation on these features. Would love to see some!

10 months ago

Chris SmithNew Participant

asked in INTEGRATIONS

Gong activity incorrectly assigned to an account

A contact was incorrectly assigned to an account in salesforce, so all gong activity is shown under the wrong account name. I have fixed this in salesforce so now the contact is attributed to the correct account, however gong still shows the activity for this contact under the incorrect account. Will this automatically fix in gong (say, by way of a daily sync), or is there a manual way to fix? Thanks.

10 months ago

MiladGNew Participant

asked in INTEGRATIONS

Salesforce: Gong Conversations vs Gong Related Leads

We’re loving our Salesforce Gong integration thus far! We love seeing call details and timelines on our Opportunities and Accounts but we are struggling to see the same on our Lead and Contact objects.On our Opportunity object records we have Gong Conversations as a related list item when can then be opened to see the call timeline and further call details.On our Lead object records we have Gong Related Leads as a related list item that only shows up the title of the call and when the call took place.Does anyone know how we can get the same Gong Conversations view that we have on our Opportunity records on our Lead records?

10 months ago

Jordan RichardsonNew Participant

asked in INTEGRATIONS

Zoom/Notetaker/Hubspot

When using Hubspot calendar Zoom integration it attaches a unique zoom meeting room ID. When testing setting this up the notetaker didnt join the Zoom call. The notetaker is only joining when they are using their personal zoom room ID which is the same URL for each meeting. What do I need to do to set this up to work correctly?

1 year ago

Jordan RichardsonNew Participant

asked in INTEGRATIONS

Zoom Native Recording

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

1 year ago

Kristen PaitCommunity Newbie

asked in INTEGRATIONS

Task Type or Subtype in Salesforce

Hi all- Has anyone ever brought gong calls into Salesforce as an activity type subtype. I want to pull activity reports without using the report type of conversations. I heard that calls from GONG contain a subject starting with “ Zoom: ”, but subjects can be changed in Salesforce. The goal would be to determine which are phone calls and which are gong pre-scheduled calls. Thanks, Kristen

1 year ago

Selma AbdallaCommunity Newbie

asked in INTEGRATIONS

Configuering Gong into salesforce

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help

1 year ago

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