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INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 73 Posts
  • 187 Replies
73 Posts
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account.   The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis.  I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.  

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5 days ago
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Kushagra SoniCommunity Newbie
asked in INTEGRATIONS
how to get CRM (salesforce) integration ID

Hi there,I'm trying to extract my CRM (salesforce) related data from gong using the APIs. I have connected my salesforce account to my Gong sandbox environment. The endpoint that I found in the API documentation to get CRM related entities is ‘/crm/entities’. This endpoint expects me to pass integrationID as a parameter to the GET request. I need to know where and how can I get this integration ID. The API documentation says this ID is generated when the integration is done but I couldn't find anywhere on confirmation page nor have I received any emails regarding the same.

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6 days ago
herman2lv
herman2lv
asked in INTEGRATIONS
Start using The Gong API from external application

We are developers of b2b SaaS application, and we are not Gong customers.But our users would like to integrate their Gong account into our system, and we would like to use Gong’s API. Our clients have requested integration with their Gong account to get meetings minutes.How can I create a developer account to start working on an integration with Gong API without access to the customer account?I was trying https://app.gong.io/welcome/developer/sign-up , but after the form submission nothing happens and it just reloading page.Probably the error message - dev.partner.onboarding.invalid.corporate.email  What should we do to become dev partner, is described scenario is appropriate or we can not integrate our application with your API?  

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herman2lv
6 days ago
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Selma AbdallaCommunity Newbie
asked in INTEGRATIONS
Configuering Gong into salesforce

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help 

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1 month ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
asked in INTEGRATIONS
Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?   

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Molly Kipnis
2 months ago
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Kieran BowkerNew Participant
asked in INTEGRATIONS
Zapier help - Internal Server Error

The app returned "Internal Server Error". Getting this when trying to run a Zap when a call is completed, all the testing works fine in Zapier but I get this when trying to turn it on - does anyone have any ideas?

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Molly Kipnis
3 months ago
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SuccessAxialNew Participant
asked in INTEGRATIONS
Gong for Saleforce iFrame Error

I am getting an error in the Gong for Salesforce API iFrame. See image below.  

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3 months ago
Rene Pena
Rene PenaCommunity Newbie
asked in INTEGRATIONS
Gong Salesforce Object - Structure/Agenda

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

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Andrew O'Driscoll
3 months ago
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DLNATLEnthusiast
asked in INTEGRATIONS
Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts.  I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors.  Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

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3 months ago
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Eugene SkinderskisNew Member
asked in INTEGRATIONS
Late arriving data fromDateTime

I’m sending a request to v2/calls/extensive? and trying to fetch data for the previous UTC hour.Request body:{'filter': {'fromDateTime': '2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving some records, but when I rerun the same request later, I get many more additional records.What could be the reason for this behavior, and is there a way to fix it?

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Noga Aloni
4 months ago
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Shaan VaidyaNew Participant
asked in INTEGRATIONS
Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call? 

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Noga Aloni
4 months ago
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Alay VakilNew Participant
asked in INTEGRATIONS
Refresh Token Expiry

Access Tokens expire periodically based on this doc - https://help.gong.io/hc/en-us/articles/13944551222157-Create-an-app-for-GongRefresh tokens can be used to get new access tokens. However, when do refresh tokens expire ?I have been getting “Refresh token code is invalid” error for an integration whose access / refresh cycles were working for the recent past. 

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4 months ago
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Craig HallNew Participant
asked in INTEGRATIONS
salesforce integration - custom fields

In gong you can ask anything relating to a call. And it seems to work pretty well.  In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc.  it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce. 

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Noga Aloni
5 months ago
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Michael LuCommunity Newbie
asked in INTEGRATIONS
Prevent private conversations from importing into SFDC?

In Gong’s Salesforce integration settings, you can filter the Gong calls that are exported to Salesforce. However, the “Is Private?” flag is NOT available in the list of filters.FEATURE REQUEST: Please allow private calls to be filtered out of calls exported to Salesforce.QUESTION: Any workarounds? I’ve implemented a Salesforce validation rule that prevents Gong Conversation records from being created in Salesforce if the Is Private flag is set to true. That generally works, but it may cause problems if Gong sends a batch of records over to Salesforce and one (or more) call records are private (the other non-offending records would also fail due to rollback of the entire batch).

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Molly Kipnis
6 months ago
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Brett ShortsNew Participant
asked in INTEGRATIONS
Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

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Molly Kipnis
7 months ago
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Neil CosgroveCommunity Newbie
asked in INTEGRATIONS
Using the Retrieve AI content data for calls (/v2/calls/ai-content) End point

I am, trying to get the call summary from the  /v2/calls/ai-content)End point.  Note that queries using other endpoints work fine, but this one no matter what throws a 500 server error.  Have been banging my head on this for a while would appreciate any helpURL/v2/calls/ai-contentBody{ "filter": { "fromDateTime": "2022-11-14T20:50:27.294Z", "toDateTime": "2023-11-14T20:50:27.295Z", "callIds": [ "555785916001072125" ], ,  "contentSelector": {    "brief": true,    "outline": true,    "highlights": true,    "callOutcome": true  } },}MethodPOST

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7 months ago
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Nadav VakninCommunity Newbie
asked in INTEGRATIONS
Extracting data through Fivetran connector - missing crm and conversations tables

I’m extracting Gong data to our warehouse using Fivetran. For some reason I do not see the Conversations tables and the CRM tables (entity value, deal, account etc) showing data from our SFDC. I’m seeing other tables such as trackers, calls, worksapce, scorecard.Are these tables created by default? Does it require some additional configuration? Fivetran ERD for Gong appears here 

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8 months ago
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Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Task Type or Subtype in Salesforce

Hi all- Has anyone ever brought gong calls into Salesforce as an activity type subtype.  I want to pull activity reports without using the report type of conversations. I heard that calls from GONG contain a subject starting with “ Zoom: ”, but subjects can be changed in Salesforce. The goal would be to determine which are phone calls and which are gong pre-scheduled calls.   Thanks, Kristen

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8 months ago
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Zak FischenichCommunity Newbie
asked in INTEGRATIONS
What's the Best Method for Tracking Pipeline Velocity?

I would like to easily see what is coming into the pipeline, falling out, and closing over time in the form of a graph and data points. Does anyone have tips or tricks for doing this in Gong/Salesforce?

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8 months ago
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UserUnleashCommunity Newbie
asked in INTEGRATIONS
oAuth user profile

Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.

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9 months ago
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Ankit DhameNew Participant
posted in INTEGRATIONS
Integrating Gong API with Raycast

Has anyone tried to integrate Gong with Raycast.ai? I would love to connect with people who might have integrated Gong with certain custom productivity tools for a streamlined workflow

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10 months ago
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David GriffithsNew Participant
asked in INTEGRATIONS
Gong for Salesforce is not installed Error

Hi.  I connected Gong to Salesforce, then installed Gong for Salesforce and completed the configuration.  In Gong, It’s still showing Gong for Salesforce is not installed.   Can anyone help diagnose what I did wrong, or didn’t do?   

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Molly Kipnis
10 months ago
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jackatdisplayrCommunity Newbie
asked in INTEGRATIONS
Can Gong update only certain Salesforce event records?

We don’t need to update all related Salesforce event records.  Nor do we need to sync all the Gong data into Salesforce.  We just need to update the related Salesforce event as to the duration of the meeting.  Does Gong have out of the box configuration that can do this?  Or is an api call required?Thanks

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shifarad
11 months ago
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Jimmy Conway
asked in INTEGRATIONS
Recording calls from a ZoomRoom conference room

Hi all - We are natively integrated with Zoom as our preferred conferencing solution.  Recording works great but I recently tried setting up a call via Gong (using the Gong plug in via outlook) and including a conference room.  I was unable to / didn’t have the option to join the meeting via our conference room tablet.  What is the best way to have calls recorded that are in a conference room?  Our standard conference room equipment is: Logitech Rally Bar Mini & Tap IPLogitech Rally Plus & Logitech RoomMate & Tap IP And they are all setup as ZoomRooms Any thoughts on how to join a zoom call that is being recorded in via Gong from a conference room? Thank you! 

592
Lauren Olsen
1 year ago
Courtney_Mirakl
Courtney_MiraklHigh roller
asked in INTEGRATIONS
Smart Trackers for The Challenger Sale

Hi Friends - I was super excited to see the partnership between Gong and TCS, only to find out that anything from a “pre-baked” perspective is owned by Challenger.Does anyone have anything pre-baked (smart trackers, scorecards, etc) around TCS that you could share?Would love to not reinvent the wheel! :) 

2633
Courtney_Mirakl
1 year ago
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