For your business to successfully and sustainably retain and expand revenue from customers, those customers must realize measurable value from their usage of your product.
This is customer success. This measurable value should be packaged as Value-based Outcomes that your sales and post-sales teams can prescribe, agree, deliver and verify with your customers. This cycle of prescription, agreement, delivery and verification of Value-based Outcomes is known as the Customer ValueCycle and is the power that drives a best-in-class Net Dollar Retention engine.
In this Supercharge Series video from Gong partner Valuize, you’ll learn how Gong intelligence can be used to track the execution of the Customer ValueCycle by your teams and help measure progress towards outcome achievement by your customers.
Valuize Founder & CEO,