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SHARE REVENUE HACKS & TIPS

Share your sales tips & ideas with other customers

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124 Posts
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Thank you (and congratulations to our winner!) for sharing your Gong Holid-AI-y success stories 👏
Thank you (and congratulations to our winner!) for sharing your Gong Holid-AI-y success stories 👏

Thank you to everyone who helped spread the holid-AIy spirit by sharing your Gong AI success stories. Please join me in congratulating our lucky winner of a $500 Amazon gift card, ​@Gijs Bos! 🥳 I also want to give a HUGE shoutout to ​@Travis Chichester, ​@tooliodan, ​@John Machak, ​@Matt Gardner​​​@Leigh Oxley, ​@Rae Guimond, ​@Shahina, ​@Alexandra, ​@TLee McNabb, ​@Beatrice Dobre, ​@Rebecca, ​@Michelle Sanchez, ​@Bangi, ​@Kerry Heilskov, ​@Jason Dailey, ​@Chris Reiling, ​@jbrown2024, ​@Lenny Goh, and ​@Oliver Wood for taking the time to share their Gong AI wins. The Visioneer Community is a better, more helpful place because of you! 💜 And special thanks to ​@jane.menyo for her support and dedication to empowering our Visioneer Community. 💜 And, in case you missed it, please check out the awesome new library of tips and tricks from fellow Gong users like you! I hope you all have a very happy holiday season!

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Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Happy holid-AI-ys! Share your Gong AI success story for a chance to win $500!
Happy holid-AI-ys! Share your Gong AI success story for a chance to win $500!

This holiday season, we're celebrating all you’ve accomplished and the powerful ways you’ve leveraged Gong's AI to drive impact and simplify workflows at your organization. So we want to hear YOUR story! The first 20 people who share their Gong AI success stories in the thread below are guaranteed to win a Gong merch store gift card, and ONE lucky winner will get a $500 Amazon gift card. This contest is officially closed — but you can still share your tips and tricks with the Visioneer Community in the thread below!  Here’s how to participate:Share your story. Share a high-quality post or record a short, impactful video about how you’ve used Gong’s AI to streamline your processes and elevate results at your organization. (If you need inspo, check out these submissions from your fellow Visioneers from last year.) Vote for your favorites: From now until December 13, vote for your favorite stories by “liking” the replies in the thread. You can vote for as many stories as you like — the li

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Ke FengNew Participant
asked in SHARE REVENUE HACKS & TIPS
slide usage tracking & reporting

Hi Gong community,  I have a question related to slide usage tracking. I’ve explored a few ways but they don’t work very effectively.  Use “smart tracker” - it doesn’t capture slide titles, only voices  Use slide titles filter to search - it only captures some words in the title, not all. Sometimes it works and sometimes it doesn’t Someone in the community suggested to ask Sales to read out the title and have smart tracker tracks it, but I don’t think that will work on our end. Any suggestions on how to track slide usage effectively? Thank you!

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Hannah Hapin
Hannah HapinGongster
published in SHARE REVENUE HACKS & TIPS
Tips from Customer Insider Event: Turn Your Pipe(line) Dreams Into Reality
Tips from Customer Insider Event: Turn Your Pipe(line) Dreams Into Reality

Thanks for coming to our recent customer event, Turn Your Pipe(line) Dreams into Reality: A Deep Dive into Deal Boards. As promised, here are tips to help you leverage Gong so you can run successful pipeline reviews. Top Tips from Ian Lundy, Commercial Sales Manager @ GongPreparation is key I spend ~20 minutes doing analysis of each of my reps' dealboards to analyze risk, find gaps, etc. I share this with my reps, and expect the same level of preparation so these pipe reviews become action oriented Be on Offense between Meetings In the world of software, peoples attention is naturally fleeting and it is the sales woman/man’s responsibility to drive value between meetings. This can be through case studies, a quick call to ask a thoughtful question, screenshot from the tech, etc. Check the activity chart from your dealboard to get a clear look into which deals need an offensive play call. Get Wider  Here at Gong, our win rates skyrocket when we get multi-threaded in our deals whereas w

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John MachakEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Account AI Prompts?

We are starting to mine our internal calls and emails to personalize some of our outreach to similar companies of current clients and closed-lost opportunities and are starting to scratch the surface with our Account AI summaries.  Questions for the community - what prompts have you seen as most successful for similar initiatives that you may be trying within your own organizations?  Have you seen more success in mining data from long-term existing relationships or from more recent wins and losses?

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
You could be our next Visioneer meetup leader! (Plus, February updates from the community)
You could be our next Visioneer meetup leader! (Plus, February updates from the community)

Happy February! (I can’t believe how fast this year is flying by…) Thanks to everyone who shared feedback in last month’s survey! We heard you loud and clear—you want more opportunities to connect.So, we’re calling on passionate Visioneers like you to lead a community meetup! Whether virtual or in-person, monthly or quarterly—it’s all up to you. You pick the topic, too—anything you're excited about! Previous meetups have included Women in Revenue, Data in Gong, and How Visioneers Use Gong, but we encourage you to be creative. Dog lovers, runners, golfers who use Gong…the possibilities are endless!By leading a meetup, you can:Get a meetup leader badge added to your Community profile Gain recognition from Gong Get exclusive access to Gong execs  Build your personal brand Get Gong swag Grow your career and learn from your fellow VisioneersIf you’re interested in learning more, fill out this quick form, and I’ll reach out to chat. Need a study buddy? We’ve also launched 1:1 networking for

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Our Visioneers’ gift to you: 20+ Real-Life Examples of Gong’s AI to Inspire Your 2025 🎁
Our Visioneers’ gift to you: 20+ Real-Life Examples of Gong’s AI to Inspire Your 2025 🎁

AI is undeniably transforming the way we work, and this year, we're excited to share a collection of real-world examples of how Gong's AI is simplifying workflows and driving change in your organizations—straight from Visioneers like you. In this PDF, you’ll find a curated collection of tactical use cases and success stories that demonstrate exactly how Gong’s AI is driving impact — from retaining and expanding accounts, boosting productivity, generating new business, and so much more.  Think of this as your ultimate playbook for leveraging Gong’s AI across Sales, Customer Success, Marketing, RevOps, Enablement, and beyond. It’s a guide to transforming your revenue strategies and making your workflows more efficient and impactful. These stories not only inspire us, but also help shape the future for Visioneers everywhere. We hope these Gong AI use cases empower you to achieve success in your own roles and organizations!  Thank you for being such an essential part of the Gong Visioneer

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
January 2025 Updates from the Visioneer Community
January 2025 Updates from the Visioneer Community

Happy January, Visioneers!I’m Molly, your Senior Community Manager here at Gong, and I’m excited to kick off 2025 with a few updates and some valuable resources to help you plan for a busy year ahead! Got 5 minutes? We’ve got an Amazon gift card for you!We’re excited to launch our very first annual Visioneer Community survey, and we’d love to hear from YOU! Your thoughts and ideas are what make this community so special, and we want to make sure we’re creating a space that’s as valuable, helpful, and fun as possible.It’ll only take 5 minutes—seriously, just 10 quick questions! And as a thank you for sharing your feedback, we’ll send you a $10 Amazon gift card.Take the survey here. 20+ Visioneer How-To Guides Powered by Gong’s AIFirst up, in case you missed it—back in December, we asked you to share how you’re incorporating Gong’s AI into your daily workflows. We were thrilled to hear from over 20 Visioneers who generously shared their best practices and tactical tips. Special thank you

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Chris Reiling
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Jessica JWNew Participant
asked in SHARE REVENUE HACKS & TIPS
How to recover Gong community account after I leave my job

I signed up the Gong community account with a work email. What happens to my Gong community account if I leave my job? Can I recover it somehow? 

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Molly Kipnis
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Alexandra KynochNew Participant
asked in SHARE REVENUE HACKS & TIPS
Anyone using SmartTracker to learn about their customers' onboarding experience?

I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with. I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. Thanks in advance!Alex

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tooliodan
TLee McNabb
TLee McNabbEnthusiast
posted in SHARE REVENUE HACKS & TIPS
Using AI in our Pipeline Board

I use our Pipeline Boards for viewing status of deals multiple times a week - sometimes multiple times a day. One thing I have been thrilled to see is that when we open our Next Steps field, the AI-Suggested deal updates seem to be getting better and better as far as accuracy. I have included a HEAVILY redacted example for you to see. We just click the pencil in the field, and then the AI-Suggested deal updates suggestions appear below.The only thing we need now is a new field that can accomodate a larger character limit. We have been bound to 250 characters and with such rich updates coming from the AI suggestions, it’s a shame that we can’t just use them as-is. Quite a bit of doctoring work has to go into making the suggestion useable.I’d ove to hear if you are having luck with using AI suggestions.TIA    

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TLee McNabb
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Lauren SheppardGongster
asked in SHARE REVENUE HACKS & TIPS
POLL: What's your favorite kind of content from Gong? 📊📖

Help us curate the best content for you and your team. 

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Lauren SheppardGongster
asked in SHARE REVENUE HACKS & TIPS
POLL: Sales leaders, what's keeping you up at night? 🦉👀

 

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Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Ask Anything Prompts for CSMs

Hey, Visioneers! This one’s for our CSMs here in the Community. On behalf of our CSM team at Gong, here are some of the Ask Anything prompts we use to learn about business goals, feature usage, renewals and upsells, and more.Please feel free to use these prompts in Gong’s Ask Anything on calls with your customers, and let us know below what prompts you’ve been finding helpful in your day-to-day!  Business GoalsIs there a specific problem the customer is trying to solve with our product? What specific challenges or pain points is the customer experiencing? What are the customers expectations or desired outcomes with our product? What are ACME’s business goals? I am the new CSM acquiring this account. Write me a concise statement in bullet point format listing the goals and priorities of this customer Which senior leaders have we engaged with?  What did they discuss? Feature UsageHave we discussed XYZ feature?  How many times? When? How did the customer respond?     SentimentSummarize th

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
Watch the recording: An ask-me-anything with Gong CFO Tim Riitters

Did you catch our ask-me-anything earlier this week?  I had the pleasure of interviewing Gong’s CFO Tim Riitters and asked him YOUR questions about demonstrating ROI, navigating sales pitches to CFOs, and exploring the best practices in the realm of financial leadership. Here’s a glimpse into just three of the invaluable takeaways that emerged from our discussion:There are four main reasons why people buy technology or services: increasing revenue, decreasing cost, risk management/compliance, or improving customer experience. If you’re in a position where you sell to a CFO, it’s important to understand which of these problems your product or service solves for. CFOs trust internal champions more than vendors. As a vendor, you should identify the internal champion at your prospective company and empower them with predefined ROI templates and case studies for the CFO.  Every proposal includes ROI, but few proposals focus specifically on the “R”. When selling to a CFO, help them understan

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Molly Kipnis
Daniel Morgese
Daniel MorgeseGongster
posted in SHARE REVENUE HACKS & TIPS
3 Key Takeaways from Shane Evan's AMA on building a world-class revenue team

Shane Evans, CRO at Gong recently shared his wisdom and experience during an AMA webinar on how to build a world-class revenue organization. In case you missed it, we summarized some of our key learnings from his great chat with @Molly Kipnis including: Where to start as a first-time CRO How to measure success When and where to get involved in deals Check out the entire blog here!   

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Daniel Morgese
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
YOU’RE INVITED: Ask Tim anything about selling to a CFO!
YOU’RE INVITED: Ask Tim anything about selling to a CFO!

On April 10th, 2024 at 8:00 AM PT, you’re invited to join us for part-two of our AMA series with Gong CFO Tim Riitters.  RSVP HERE! This is your chance to ask Tim questions about how to sell to a CFO, proving ROI to your investors, and more.  Tim is the renowned Chief Financial Officer at Gong.io, which he joined after serving as the CFO at Pure Storage, Inc. He carries a wealth of experience from leading the finance teams at companies like Google, Deloitte, and Siebel Systems, to name a few.  During this session, Tim will answer your questions like: What matters most when assessing the ROI of purchasing a new product or service? What is “The rule of 40,” and how do you use it to understand your business’s financial sustainability and efficiency? How can I leverage Gong to accurately forecast financial outcomes and communicate metrics that matter? ​Please submit your questions to this Google Form, and we look forward to seeing you on April 10th!

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
YOU’RE INVITED: Ask Shane anything about building a world-class revenue team
YOU’RE INVITED: Ask Shane anything about building a world-class revenue team

On March 7th, 2024 at 8:00 AM PT, you’re invited to join us for an exclusive ask-me-anything with Gong CRO Shane Evans.  RSVP here!  This is your opportunity to ask Gong’s CRO, Shane Evans, questions about how to build and run a dynamic go-to-market team in today's competitive landscape! Shane has led revenue organizations through every stage of growth, from smaller startups to multi-billion dollar enterprises like Talkdesk. He’s also led teams at MX, a fintech company where he doubled the revenue and scaled the sales and GTM teams. Shane was also at Qualtrics during its multi-billion dollar acquisition by SAP. Put bluntly, Shane has some serious lessons to share. Join us to hear them! In just 45 minutes, you’ll hear Shane answer questions about:  Developing and running a revenue generation strategy (for any stage of growth) Getting strategic alignment on fast-growing teams Focusing on sales processes that drive consistency and results Managing change through strategic or market shifts

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Molly Kipnis
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Jess ArmstrongGongster
posted in SHARE REVENUE HACKS & TIPS
Continue the discussion from "Grow your Lifetime Value: How CS teams can make the most of existing customers"

  Thanks for coming to our recent customer insider event on how CS teams use Gong to mitigate risk and grow accounts!Here’s a quick recap of what we discussed:Rich from Sensei LabsExpectations of Customer Success are increasing:  Majority of growth is expected to come from expansion CSMs are expected to carry more ARR than ever before Retaining customers is getting harder CS leaders need to put systems in place to make retention and growth easier. Sensei labs uses Gong Forecast to: Get proactive visibility into risks and seize on opportunities before they grow stale Enable managers to help coach to better outcomes Combine account health scores with deal health CRM + CS platfrom + Gong: There are different jobs to be done from each, but they should all work together to give the most comprehensive picture possibleColleen from GongCSMs are facing stronger headwinds with recent pressure to consolidate tech stacks. She looks at 4 leading indicators in accounts: Key persona engagement,

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Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: How Kovrr's Director of Product Management Amir Kessler used Gong to collect product feedback
12 Days of Gong: How Kovrr's Director of Product Management Amir Kessler used Gong to collect product feedback

🎶 On the fourth day of 12 Days of Gong, Amir Kessler gave to us……best practices for Gong for Product! 🎶 Introduce yourself - what is your name, role, and organization?Amir Kessler, Director of Product Management at Kovrr. What is the challenge you were facing at your organization?We want to better understand the product features requirements and requests of our clients. Given that this data can come up in any call, Gong was the perfect place to use as a point of where all the data flows and to tag the data using Going tools. What workflow in Gong did you use to solve this challenge?We started by using trackers, but that wasn't good enough for us, as many times the requests and requirements we got were communicated to us using words we didn't think of, and therefore the tracker didn't catch them. Instead, we decided to use the native Gong app in the Zoom application. Whenever someone on a call encounters and hears data that could be classified as a request or requirement, we write a c

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: How Postman’s Revenue Enablement Manager Abhishek Humney uses Gong Deals to standardize certifications, shar
12 Days of Gong: How Postman’s Revenue Enablement Manager Abhishek Humney uses Gong Deals to standardize certifications, share insights, and uplevel his Sales stars

🎶 On the twelfth day of 12 Days of Gong, the Visioneer Community gave to me… …RevOps best practices from Abhishek Humney! 🎶 On this episode, Abhishek takes a deep dive into the secret sauce that’s been helping Postman’s Sales team hit their numbers.  Fun fact: Abhishek was the winner of the #MyGongSecret for Deals contest! This was his winning submission.  Here are just a few of things you’ll learn from this video: How Postman uses Gong to standardize their certification rollouts, using streams and scorecards and measuring the adoption and impact (revenue influenced) of their initiatives.  How to use Gong to track deals, wins, and losses with custom dashboards How to use Gong filters to analyze sales metrics and capture winning competitor mentions How Postman uses scorecards and best-scored calls as the curriculum in their training library.  How Postman encourages reps use Engage (previously Assist)Thanks so much to Abhishek for sharing his story! Be sure to check out all of the live

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: How Viken Eldemir, CEO of DataChat.ai uses Gong to create a force multiplier for Product and Engineering
12 Days of Gong: How Viken Eldemir, CEO of DataChat.ai uses Gong to create a force multiplier for Product and Engineering

🎶 On the eleventh day of 12 Days of Gong, the Visioneer Community gave to me… …Gong best practices for CEOs from Viken Eldemir! 🎶  The challenge: Product feedback for the Engineering team was coming from notes from CSMs during customer calls, but it lacked context and didn’t allow for the engineering team to ask questions. The results: 6 weeks after Gong implementation, Engineers requested access to Gong from Viken at the company holiday party A searchable repository of objective, unfiltered feedback  Viken’s favorite holiday tradition: “My wife, kids, and I wake up on Christmas morning, open presents, then head into downtown San Francisco and tour our city for the day and night. It’s been a tradition for the last 8 years.”Thanks so much to Viken for sharing his story! Be sure to check out all of the live episodes of 12 Days of Gong here!

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: How Greenlight Guru’s Director of Sales Enablement Missy Parish used Gong to generate $1M in revenue
12 Days of Gong: How Greenlight Guru’s Director of Sales Enablement Missy Parish used Gong to generate $1M in revenue

🎶 On the tenth day of 12 Days of Gong, the Visioneer Community gave to me… …Gong revenue generating best practices from Missy Parish! 🎶 In this video, Missy shares how she used Gong to speed up the sales cycle and generate $1M in revenue for Greenlight Guru.  The challenge: Solutions engineers were doing more demos per opportunity than typical, resulting in a slower sales cycle The workflow: Solutions Engineers identify all features of software Solutions Engineers record demos for each feature Enablement team edits them into customer facing resources for AEs Build video library in Gong of snippets AEs share the videos with prospects so that they can track views and know when to reach back out/what follow up resources to send The results: Generated $1M in revenue for the business Average sales cycle went down by ~50% 36% of deals where videos were used resulted in close/won Average deal size was higher when videos were used Missy’s favorite holiday tradition: “Buying dated ornaments f

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: How Deel’s Senior Sales Director Mike Gallardo uses Gong to hire and coach a world class team of AEs
12 Days of Gong: How Deel’s Senior Sales Director Mike Gallardo uses Gong to hire and coach a world class team of AEs

🎶 On the ninth day of 12 Days of Gong, the Visioneer Community gave to me… …Sales leadership best practices from Mike Gallardo! 🎶 Introduce yourself - what is your name, role, and organization?Mike Gallardo, Senior Sales Director, Deel. What is the challenge you were facing at your organization? Deel is arguably the fastest growing startup of all time. My key priorities as a leader are always hiring world class Account Executives and reducing their time to productivity as much as possible.The challenge was how to execute on these initiatives (effectively and at scale) with a complex and technical product, across large cohorts of new sellers. What workflow in Gong did you use to solve this challenge?The first workflow I use in Gong to solve these challenges is reviewing AE interviews. It’s the best way, especially as an all remote company to:(1) Drive alignment and make sure you're hiring the best talent(2) Provide feedback to interviewers so they can improve(3) Document what great in

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in SHARE REVENUE HACKS & TIPS
12 Days of Gong: How iWave’s Director of Training and Enablement Barbara Stacey uses Gong Initiative Boards to roll out and t
12 Days of Gong: How iWave’s Director of Training and Enablement Barbara Stacey uses Gong Initiative Boards to roll out and track new product messaging

🎶 On the eighth day of 12 Days of Gong, the Visioneer Community gave to me… …Gong Initiative Board best practices from Barbara Stacey! 🎶 In this video, @Barb S shares how she used Gong Initiative Boards to strategically roll out new product messaging at iWave.  The challenge: Understanding how teams were adopting new messaging Understanding how the messaging was being delivered in the field How the messaging was landing and if there was a need for course correction The workflow: Goal:  20-30% adoption in first week  40-50% adoption rate in 3 weeks Create keyword trackers aligned with product name and three components of sales pitch Create Streams and bucket calls by department to find calls when new messaging was mentioned Celebrate successes in Slack channels so people could hear what “good” sounded like Create alerts for calls without any mention of the new product and share with leadership daily The results: 40% adoption rate within first week  52% adoption rate within three wee

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Molly Kipnis
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