Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅
Hey Jsol - Happy to help!
Here is a step-by-step on how to do this:
Step#1: Create a call category that specifically buckets internal company calls only. If you are not a Business Admin in Gong, you will need to request this from your manager/Admin. Here are the instructions on How To Create a Call Category!
Step #2: Navigate to the Team Tab at the top toolbar → In the top right corner where ‘All Calls’ is selected, you can change this and select your new ‘Internal Calls Only’ call category→ Click into ‘Gong Usage’→ ‘Click into ‘Calls Listened too’ → find your name and click into your stats.
This will then show you all calls your listened to that were Internal Company calls!
Hope this helps (:
Alyssa Sanchez
Gong CSM!
Hi, I don’t see any button after I press Gong Usage :(. And filtering for internal calls didn’t impact the page, it just gives me the information overload page.
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