Question

Filtering for every recorded gong call I've listened to

  • 13 October 2022
  • 4 replies
  • 184 views

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  • Community Newbie
  • 1 reply

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅


4 replies

Hey Jsol - Happy to help!

Here is a step-by-step on how to do this:
Step#1: Create a call category that specifically buckets internal company calls only. If you are not a Business Admin in Gong, you will need to request this from your manager/Admin. Here are the instructions on How To Create a Call Category!

Step #2: Navigate to the Team Tab at the top toolbar → In the top right corner where ‘All Calls’ is selected, you can change this and select your new ‘Internal Calls Only’ call category→  Click into ‘Gong Usage’→ ‘Click into ‘Calls Listened too’ →  find your name and click into your stats.​​​​​​​​​​​​​​

 

This will then show you all calls your listened to that were Internal Company calls!

 

Hope this helps (:

 

Alyssa Sanchez

Gong CSM!

 

 

 

Userlevel 6
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@Alyssa Sanchez thank you so much for jumping in on this great question!

@jsol please let us know if this is what you were looking for! 

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Hi, I don’t see any button after I press Gong Usage :(. And filtering for internal calls didn’t impact the page, it just gives me the information overload page.

Userlevel 6
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@jsol Ah! Thanks for letting us know, and apologies for the inconvenience. 

 

I am reaching out to the Gongster that is best suited to help you troubleshoot this. Stay tuned, and thank you for your patience!

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