GONG RECORDINGS

Ask questions and learn best practices about listening to calls in Gong.

  • 54 Posts
  • 157 Replies

54 Posts

Chris Reiling
Chris ReilingNew Participant
asked in GONG RECORDINGS

Global Conversation topic summary

Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

0
Chris Reiling
7 hours ago
R
Ryan Austin
asked in GONG RECORDINGS

Screen Sharing Gong Recordings in Teams

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end.  We tried some audio troubleshooting within Teams, but to no avail.  Has anyone else had this happen, and if so, what was the solution to correct it?  Thanks much! --Ryan Austin

1
Molly Kipnis
2 days ago
A
AustinNew Participant
asked in GONG RECORDINGS

Is there a way to watch recordings with the grid view?

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

4
K
3 days ago
Guilherme Ricchini
Guilherme RicchiniCommunity Newbie
asked in GONG RECORDINGS

Gong Notetaker started to join our Zoom calls

Greetings, I have noticed that "Notetaker" has recently begun joining our Zoom calls. This issue arose after we had to disconnect and reconnect Zoom to Gong today. Prior to this, our Zoom call transcripts and other functionalities were operating smoothly. Could you please provide any insights or solutions to address this matter?

2
Molly Kipnis
4 days ago
D
Deeksha GuptaNew Participant
asked in GONG RECORDINGS

Need to download recordings more than 100

Hi Team,I have been asked to  download the actual Transcripts records as well as the audio and video Recordings created between a date range.The documentation https://gong.app.gong.io/settings/api/documentation#post-/v2/calls/transcript gives us info on how to retrieve transcripts and recordings, but to download each recording we will have to click the url one by one ,we have 500+ recordings and its really difficult to download the recordings this way, can you please tell if there is a automated way to download all call recordings within a date range.

3
Andrew O'Driscoll
17 days ago
R
Ryan LalkakaCommunity Newbie
asked in GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack.  I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this? 

6
R
24 days ago
G
Giuseppe MastroianniNew Participant
asked in GONG RECORDINGS

Is it possible to download all calls transcripts in a Word/XLS format?

Hello everyone,I would like to know if there is a way to export all the calls’ transcript and notes stored in Gong to a Word or Excel files.

0
G
24 days ago
D
Dee RooksNew Participant
asked in GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once?  Thanks 

6
Brandon James
1 month ago
TLee McNabb
TLee McNabbEnthusiast
asked in GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

6
Molly Kipnis
2 months ago
P
Paddy HigginsNew Participant
asked in GONG RECORDINGS

Speaker breakdown on calls shared with customers?

I have had one of our Account Execs ask about the speaker breakdown on a call that has been shared externally. For some reason, the speaker breakdown isn’t there when sharing with external organisations. I have looked at settings etc to see if it is something on my end but can’t see anything. What am I missing?

2
Molly Kipnis
2 months ago
B
Becki HenryCommunity Newbie
asked in GONG RECORDINGS

Uploaded video cuts off beginning and end

When I am uploading my 38 second video, Gong is only showing 35 seconds of it. This may seem minor, but I had an intro and outro fade on my video that is now missing. How can I prevent this from happening? 

2
Molly Kipnis
3 months ago
A
Ashley MurdterNew Participant
asked in GONG RECORDINGS

Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

1
Molly Kipnis
3 months ago
D
DLNATLCommunity Newbie
asked in GONG RECORDINGS

Static Link

Is it possible to create a static link for a recording that can be shared externally?   My use case is a webinar that I’ve recorded that i share frequently.  Currently, I have to go to the recording and click the button to share externally for a unique URL.  That’s overkill for my use case and would love a static link.  Thoughts?

5
Molly Kipnis
4 months ago
A
Austin DiazCommunity Newbie
asked in GONG RECORDINGS

Searching in Gong

Is there a way to have Gong look for a phrase in emails instead of calls? When I type a phrase in the search bar it only shows me where that phrase has been said in sales calls but I want to search emails as well. 

2
A
5 months ago
G
Garrett GoshornCommunity Newbie
posted in GONG RECORDINGS

Fathom vs Gong Demo Summary Notes

Currently on a team that uses Fathom and is switching to Gong. The BEST feature fathom has, is it’s demo note summary. You click on sales (my role, but there are others), and it pulls together this summary. it is critical for my role and remembering everything important during the demo. As is, it is better than Gong’s summary/highlight area by a mile. Here’s an example down below of a Fathom note summary. (I redacted as much personal information as I deemed necessary, but they are not redacted when getting the summary). As you can see, this is clear, concise, has a flow to it. It’s a pretty amazing summary tool. I really need this to be in Gong better than the current. The highlights are short, and the summary has no set flow, and is written out way too long and not sectioned as well as Fathom. For the record, I really like Gong. But Fathom’s demo summary is vastly superior at the moment.Thank you for any and all insight! Deal InformationProspect:[REDACTED], a real estate agent looking

4
Molly Kipnis
5 months ago
M
Melissa DislaNew Participant
asked in GONG RECORDINGS

Gong Bot and External Invites

Will the Gong plugin work when added as a participant to a client's Microsoft Teams call vs. Zoom?

2
Lauren Olsen
5 months ago
K
Karen JohnstonNew Participant
asked in GONG RECORDINGS

How can I tag someone on a recording?

Hi, I need to tag another member of my organization for feedback on a topic discussed on a call, but don’t know how to do it, can you please help?Thanks,

7
J
6 months ago
A
alliegurrieriNew Participant
asked in GONG RECORDINGS

BDR Cold Call Coaching in EMEA

Hi Everyone! I’m a Sales Enablement Manager working with our global BDR team including BDRs in EMEA and AMER. We are focused on cold calling and are trying to find creative ways to use Gong to support enablement. Due to privacy regulations in the various locations, we are unable to record the prospects side of the conversation. Curious to know, how is everyone using Gong for cold call coaching when the prospects side of the conversation is not being captured? I appreciate the insight in advance 🙂 

3
Andrew O'Driscoll
6 months ago
J
John Sinclair
asked in GONG RECORDINGS

Read-along transcript

I love the feature that reads along with the transcript, but is there any way of darkening or changing the color of the shaded transcript that’s being spoken?   Sometimes my eyes have trouble seeing the highlighted area.  My eyes aren’t as good as they used to me.   This might just be a “me” problem.

1
Molly Kipnis
7 months ago
Will Hayes
Will HayesHigh roller
asked in GONG RECORDINGS

Click on a Call and See Who Has Listened

I had a rep ask me if he can click on a recorded call and see who all has listened. Is this possible? Could someone instruct me how to view this? Thank you!

4
J
9 months ago
S
SashaGNew Participant
asked in GONG RECORDINGS

Call Spotlight Next Steps Identification

I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar? 

2
Molly Kipnis
9 months ago
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

8
Molly Kipnis
10 months ago
K
KenCommunity Newbie
asked in GONG RECORDINGS

Seeking Solutions for Conversation Filtering and Tagging in Gong

Hello everyone,You might know that “GONG” can automatically track keywords in our recorded conversation logs. However, I've found no easy way to filter conversations by project. Moreover, GONG doesn't have a manual tagging feature implemented. I would greatly appreciate your insights if you have solutions or ideas for this issue.Thank you.

2
K
10 months ago
T
Tim HarrisCommunity Newbie
asked in GONG RECORDINGS

How can I restore the trimmed portion of a recording?

HiI accidentally trimmed the wrong portion of a recording. Can anyone advise me on how to restore it?Thanks!

2
T
11 months ago
I
InstaWillCommunity Newbie
asked in GONG RECORDINGS

Support for Detailed Transcripts

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

4
J
11 months ago
Terms & ConditionsCookie settings