GONG RECORDINGS

Ask questions and learn best practices about listening to calls in Gong.

  • 29 Posts
  • 84 Replies

29 Posts

Will Hayes
Will HayesEnthusiast
asked in GONG RECORDINGS

Click on a Call and See Who Has Listened

I had a rep ask me if he can click on a recorded call and see who all has listened. Is this possible? Could someone instruct me how to view this? Thank you!

3
Will Hayes
25 days ago
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Dee RooksNew Participant
asked in GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once?  Thanks 

2
Molly Kipnis
26 days ago
Todd Morgan
Todd MorganCommunity Newbie
asked in GONG RECORDINGS

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

4
Molly Kipnis
1 month ago
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Alun PhillipsCommunity Newbie
asked in GONG RECORDINGS

Access to a section of a call I shared with a client has expired

Hi,Access to a section of a call I shared with a client has expired.  Can I extend it, or do I have to re-crop and send it again?Thanks

4
A
2 months ago
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Julia ZuercherNew Participant
asked in GONG RECORDINGS

Marking calls as private on behalf of others

Hi there, I am new to Gong and loving it! Something I can’t figure out though - is there a way that as a Manager / administrator I can mark one of my team member’s recordings as “private” so that it does not get shared with the broader team?  It appears the only way to do this is if the team member is the one that marks it private. Is there not a setting or something that a Gong admin could do this? Or another alternative to be able to keep a recording in Gong to provide coaching and feedback to the individual, without sharing with the entire team?  Thanks!

4
M
4 months ago
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Dane ZdunowskiCommunity Newbie
asked in GONG RECORDINGS

Deleting part of a call

Hello Gong community- I am trying to find out if it is possible to delete part of a recorded call.  A colleague had a recording go longer than it should have on the client’s end.  They tried snipping the call but it still shared the entire recorded call with the client.  Thank you in advance for any guidance!

5
D
4 months ago
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jsolCommunity Newbie
asked in GONG RECORDINGS

Filtering for every recorded gong call I've listened to

Anyone know how I can filter for all calls within my company that I’ve listened to? Can’t seem to find it 😅

4
Molly Kipnis
5 months ago
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Matt SandersNew Participant
asked in GONG RECORDINGS

Ability to see who viewed your recordings

How can I tell if others at my company have viewed my meeting recordings?

2
Andrew O'Driscoll
5 months ago
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Mike WeberNew Participant
asked in GONG RECORDINGS

Delete parts of a call

For some reason, the recording kept going for another 40 minutes after my presentation and call ended. I know I can send a snippet to other people but is there a way to delete that extra 40 minutes of the recording?

1
Andrew O'Driscoll
5 months ago
Sabirr
SabirrCommunity Newbie
asked in GONG RECORDINGS

Setting Listening Goals

Hello Gong Community, Is there a way for me to set a listening goal for my team in Gong.  I am hoping to set:A team goal that automates based on team members listening to peer Gong calls Individual goals.  I’d like to set a monthly/weekly listening goal for my team that automates when then listen to a call.  There is currently a ‘calls listened to’ chart in “TEAM’/’GONG USAGE’.  I’d like to see that chart show team members that have achieved their goals for the month.Thanks,

5
Sabirr
6 months ago
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Andrew PringleNew Participant
asked in GONG RECORDINGS

Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

3
L
7 months ago
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AbhilashRCommunity Newbie
asked in GONG RECORDINGS

Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

2
A
7 months ago
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Kerrie WhitelawNew Participant
asked in GONG RECORDINGS

Gong mobile app - any news on when Australian Customers will get the recording feature?

Hi Gongsters,Does anyone know when/if the recording calls and meetings feature is coming to Australian Gong mobile app customers? I have many keen sales staff  and their FLMs wanting to know.  Thanks folks. :)

2
T
8 months ago
E
Ewing GillaspyCommunity Newbie
posted in GONG RECORDINGS

Going Back to Listen to 100s of Previous Calls as a team - Action Plan draft - looking for tips and tricks

Gong customer for 6 months, have had a small team for 2 months; looking to do a one-time system clean-up and onboarding.I am planning a thorough review of all recordings (about 125) with a mostly new sales and marketing team. These recordings range from discovery to demo and a handful of fast deal cycles.Many of the calls from February and March were more marketing related discovery calls that we now have product to sell to, so some opportunities are out there right now that we can unlock.Draft plan says we partner with Product & Engineering and pair up 10 pairs of 2, one member from a customer facing role and one from a product creation role. The team gets an even share of gong calls to review. In this review, we will teach the team how to:-Identify competitors and tag them with #competitor-name-Watch out for, and snip, great questions that lead to engaging and informative answers from the customer.-Watch out for, and snip, great WOW moments where customers express jaw drop (liter

1
Andrew O'Driscoll
8 months ago
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Matt HandsCommunity Newbie
asked in GONG RECORDINGS

Can we set delays on notifying reps of comments we've left on a call?

A lot of times, I need to listen to my reps’ gong calls in the evening after I put the little one to bed. I like to leave lots of comments in the calls for coaching purposes. However, this means I have reps getting emails about my critiques late in the evening which I worry can stress them out. I really don’t want them to see the comments until working hours start again. 

5
M
9 months ago
D
Daichi IshidaCommunity Newbie
asked in GONG RECORDINGS

Allow guests to download recording

Hi Does anyone know if there is a way to allow guests to download shared recording?I would like to share the actual video file as a downloadable instead of having to access the shared link every time anyone needs to view the meetings again. Thanks! 

3
Molly Kipnis
9 months ago
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Ayumi MasubuchiCommunity Newbie
asked in GONG RECORDINGS

Sharing the recording

I don’t see any transcript option when I embed a call in the external site. Is there any way to turn on? 

5
Heather Wright
9 months ago
A
Andrea FariaEnthusiast
asked in GONG RECORDINGS

View and download recordings after license expire

Hello!Is it possible to view and download the company recordings after the Gong contract expire? Thank you

4
Molly Kipnis
9 months ago
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brady.gibsonNew Participant
asked in GONG RECORDINGS

Organizing Recordings into Folders for Customers

My team onboards and trains new customers on our software. Currently we share every training recording with our customers in a Box folder so they can revisit and review. We are hoping to move away from using Box and, instead, share the recordings using Gong. The challenge we’re running into is that we can’t seem to find an easy way to share them in an organized fashion so our customers can find all of their recordings in one folder. Has anyone else figured out a way to make this happen?

2
Brandon James
11 months ago
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Arnon ShafirCommunity Newbie
asked in GONG RECORDINGS

Can we record an in-person meeting without setting up a zoom call?

We have an in person (old school) meeting. How can we record the meeting w/o opening a zoom call?

6
Nicole Pettit
11 months ago
R
Rajeev GovindanNew Participant
asked in GONG RECORDINGS

Gong notetaker stopped joining the calls.

I have been using gong for almost a year now. And suddenly over the past couple of days the Notetaker does not seem to be joining the call. I am using chrome to open the zoom link. Has anything changed recently that prevents the notetaker to join? 

1
Molly Kipnis
1 year ago
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Valeria RamirezNew Participant
asked in GONG RECORDINGS

Call status

Hi! Today I had a call with a customer and it’s taking longer than usual to “import”. Could you please advise? Thanks! 

2
Molly Kipnis
1 year ago
Nisha Baxi
Nisha BaxiCommunity Manager
posted in GONG RECORDINGS

How two Gong customers can record the same call

I just went through this earlier today and thought I’d share with my Community friends. If two Gong customers hop on a call and they both want to record, what is the optimal way to do that?Both customers want that call added to their Gong instance. @Red Reddy  shared that the non-host of the meeting would need to add assistant@gong.io or use the schedule button on the Gong homepage to ensure it gets recorded on their side as well!

1
Marina Pulver
1 year ago
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Alex LeeCommunity Newbie
asked in GONG RECORDINGS

View Alerts

Hey everyone,I’m really loving the new feature of requesting viewer information before they can access a recording, but on that note, do we not get email notifications anymore without toggling that?

5
Nisha Baxi
1 year ago
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Tammy InsleyCommunity Newbie
asked in GONG RECORDINGS

call library permission change

I have Admin access, however, I do not have access to any of the recordings, I remember doing this on friday and now I have no access, not even logged in as the host. Can anyone help  

2
Mark Banuelos
1 year ago
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