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GONG RECORDINGS

Ask questions and learn best practices about listening to calls in Gong.

  • 71 Posts
  • 196 Replies
71 Posts
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dominik.cisonNew Participant
asked in GONG RECORDINGS
Customer can't hear any sound in shared recordings

Hi everyone! 👋 I’m a Customer Success Manager and one of my customers reported that they can’t hear any sound in the meeting recordings that I’ve shared with them.They tried with two different recordings (that worked well for me) and two different browsers. Has any of you encountered this issue? I couldn’t find anything on the Help Center. Any tips would be appreciated! 🙇 PS. other than that I love Gong, it’s probably the first time one of my customers reported an issue to me 😀

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Molly Kipnis
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Ryan LalkakaCommunity Newbie
asked in GONG RECORDINGS
How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack.  I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this? 

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Tonya MattsonNew Participant
asked in GONG RECORDINGS
View which Gong users have viewed a call?

Is there a way to view which users from your Gong team have listened to an individual call from the call page? We can see customer views through “shares and views,” and we can see which calls an individual has listened to in Team Insights/Gong Usage, but we’re looking for internal viewers from the call record.

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PeterBFerrigan
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Cory ArthurNew Participant
asked in GONG RECORDINGS
It is possible to customize the Meeting URL link that is generated when using the Gong for Outlook Add In?

We use Microsoft Outlook and have the Gong for Outlook add-in installed so we can generate dynamic links that meeting invitees use.  This first routes to a Consent Page and then upon selection, into the Microsoft Teams Web Conference meeting.  Is there a way to create a Hyperlink “on top” of the dynamically generated Gong link?  I’ve tried but so far this has been unsuccessful. The dynamic URL that is generate looks unofficial (feedback from prospects and customers) and I confirmed with the Gong Support Team that you are unable to change the initial instance ID (the unique Gong instance ID generated during implementation) and that you can only change the company name and first name / last name options.  

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Molly Kipnis
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DLNATLEnthusiast
asked in GONG RECORDINGS
How do you handle people with multiple email addresses?

I use person accounts in Salesforce.  I’ve found a few instances where the same person has multiple email addresses.  When it goes to match the conversation to the account, it does a good job of matching the conversation to the account based on email address.  But the conversations where they had used the alternate email on the calendar are not captured.  Has anyone found an elegant way to accommodate multiple email addresses to keep all a person’s conversation together?

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Molly Kipnis
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Jerry PattersonNew Participant
asked in GONG RECORDINGS
Google Drive Error During Upload

I wanted to try uploading recordings via Google drive, but when authorizing, I noticed a checkbox allowing access right before hitting connect. I left it unchecked by mistake, and now I get an error when attempting to access Google drive through Gong.Is there some way to reset the authorization, so I can probably give access, or am I cooked for all eternity? 

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Alexis ScruggsCommunity Newbie
asked in GONG RECORDINGS
Did the option to "Share Call" while it's analyzing disappear?

As of late last week there was an option to “Share Call” while it was still analyzing. This helped cut down on the time waiting for the call to be fully ready to share so we could get notes out to customers. It looks like, as of today, that option is no longer available? When did that change and why? 

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keithCommunity Newbie
asked in GONG RECORDINGS
How to disable AI analysis of calls

AI is great and all, but I need to be able to record calls without an AI agent trying to interpret the call. Is there any way to disable ALL AI access to my call recordings?

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Molly Kipnis
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Michael FNew Participant
asked in GONG RECORDINGS
Gong Notetaker leaves MS Teams Meeting before meeting ends

Hello,I have 2 team members that recently notetaker did not join the meeting, they had to invite it and during the meeting notetaker left. They verified that there was no drop in conversation when it left. I have viewed the settings and nothing has changed on our end.This started yesterday and is a cause for alarm as these meetings have important details that need to be recorded. Other issues in the past are not similar in the past community posts, so I am writing this up to see if there have been any changes on Gong’s side that we are not aware of or if this is an issue with Gong.

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tooliodan
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InstaWillCommunity Newbie
asked in GONG RECORDINGS
Support for Detailed Transcripts

Will there be support for an API export of transcripts with the extra details like who is speaking and the header info that’s provided in the app.gong.io/call/pretty-transcript?call-id= ?

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Meghan CatucciNew Participant
asked in GONG RECORDINGS
Autosave comments on recorded calls

Unless I’m missing something, it seems that if you start a comment on a recorded call and navigate to another sidebar, the comment is deleted entirely. Is there any way around this? I would expect it to autosave.

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Julie StrubingerCommunity Newbie
asked in GONG RECORDINGS
How to turn off pre-call emails per customer?

I need to turn off the pre-call email that sends to a customer 10 mins before a call. I found this page: https://help.gong.io/docs/enable-pre-call-emails Can I do this as a non-admin and per customer?  I can’t find “company settings” does company mean per customer settings?Thanks!

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Chris Reiling
Chris ReilingCommunity Newbie
asked in GONG RECORDINGS
Global Conversation topic summary

Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

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Chris Reiling
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AustinNew Participant
asked in GONG RECORDINGS
Is there a way to watch recordings with the grid view?

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

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Cody JandikCommunity Newbie
posted in GONG RECORDINGS
Announcing Call Is Recorded for Cold Calls

Hey Community, We have been using Gong for about a year. We only use it for scheduled appointments using MS Teams. When that happens the customer gets the email 10 minutes before with consent language AND when the meeting starts the audible voice announces the call being recorded.We are exploring expanding Gong for all outbound calls our sellers are making. Gong’s recommendation is to have sellers announce the call is being recorded when making calls and my sellers don’t want to announce as it could make it awkward/lead to bad calls especially with cold calls.I would love to know how others are approaching the best practice from Gong and the pushback from the sellers? If your sellers are announcing, have you seen any decline in answer rates/ time on the phone with sellers?Thank you all for your experience.

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Molly Kipnis
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Ralf PaschenCommunity Newbie
asked in GONG RECORDINGS
Gong and Calendly : Round robin events

Hi everybody,  i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link.  The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf   

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Ed FranklinCommunity Newbie
asked in GONG RECORDINGS
Recording Hybrid meetings

Our sales team sometimes conducted demos in prospects office. In these circumstances the sales person is present in the office and use a computer to run a demo of the software along with a remote product expert.We’ve not yet discovered a way to successfully use Gong for these meetings. If we run Gong on the computer, Gong doesn’t recognize that the two people in the office are a sales person and a prospect. And if we use the Gong Mobile App to record, it doesn’t work well with the person dialing in on the computer. It is a similar issue to delivering an online meeting where the prospect has multiple people in a conference room.Has anyone else experienced this challenge and how are you addressing it?

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Noga Aloni
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Janice ZinkNew Participant
asked in GONG RECORDINGS
Auto-email me or my customer the Gong recording after every call?

Can I set up my Gong account to auto-email the Gong recording after every call? I see you can something about “pre-set” for a specific customer...but I want to automate it. Or at the very least email me the recording.

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Noga Aloni
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desinessNew Member
asked in GONG RECORDINGS
Will Gong record future meetings?

Hello All, we have a user that scheduled invites/meetings via Outlook (future dates), we just realized their gong professional and web conference recording weren’t enabled. We just enabled them. Will those future meetings be recorded now? Or do they need to do something to make sure they do get recorded? Couldn’t find a clear answer about this specific issue. 

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Noga Aloni
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Ryan Austin
asked in GONG RECORDINGS
Screen Sharing Gong Recordings in Teams

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end.  We tried some audio troubleshooting within Teams, but to no avail.  Has anyone else had this happen, and if so, what was the solution to correct it?  Thanks much! --Ryan Austin

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Molly Kipnis
Guilherme Ricchini
Guilherme RicchiniCommunity Newbie
asked in GONG RECORDINGS
Gong Notetaker started to join our Zoom calls

Greetings, I have noticed that "Notetaker" has recently begun joining our Zoom calls. This issue arose after we had to disconnect and reconnect Zoom to Gong today. Prior to this, our Zoom call transcripts and other functionalities were operating smoothly. Could you please provide any insights or solutions to address this matter?

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Molly Kipnis
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Deeksha GuptaNew Participant
asked in GONG RECORDINGS
Need to download recordings more than 100

Hi Team,I have been asked to  download the actual Transcripts records as well as the audio and video Recordings created between a date range.The documentation https://gong.app.gong.io/settings/api/documentation#post-/v2/calls/transcript gives us info on how to retrieve transcripts and recordings, but to download each recording we will have to click the url one by one ,we have 500+ recordings and its really difficult to download the recordings this way, can you please tell if there is a automated way to download all call recordings within a date range.

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Andrew O'Driscoll
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Giuseppe MastroianniNew Participant
asked in GONG RECORDINGS
Is it possible to download all calls transcripts in a Word/XLS format?

Hello everyone,I would like to know if there is a way to export all the calls’ transcript and notes stored in Gong to a Word or Excel files.

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Dee RooksNew Participant
asked in GONG RECORDINGS
View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once?  Thanks 

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Brandon James
TLee McNabb
TLee McNabbEnthusiast
asked in GONG RECORDINGS
My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

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Molly Kipnis
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