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GONG EDUCATION & TRAINING

Learn all about Gong from the Education & Training team.

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31 Posts
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Dana ChungGongster
posted in GONG EDUCATION & TRAINING
I’m a manager – how do I get the most out of Gong Engage?

 👋 Sales managers, ever wondered what you should be doing to maximize the value of Gong Engage? Our newly released Engage Manager Guide focuses on how you can leverage Engage to help your reps succeed! Whether you’ve been using Engage for a while or are about to launch Engage, this course has valuable guidance for you. Key questions this course addresses include: What can I do to ensure a successful launch and adoption of Engage? What is my team’s level of engagement?  How can I evaluate the effectiveness of my team’s outreach? How are my team’s flows performing?  Who are my top performers and what are they doing differently? Go ahead and jump right in! ✨➡️ Start course

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Sophia Udell-LaMielleGongster
published in GONG EDUCATION & TRAINING
New in Gong Academy: RevOps Learning Path!

RevOps pros, we know you’ve been looking for more content tailored to your role, so we built it! The Gong: Getting Started for RevOps learning path is here to help you build a strong foundation and learn how to drive impact with Gong.With several courses across two milestones, there’s something for everyone, whether you’re establishing key RevOps processes or optimizing how you use Gong. ✅ RevOps Foundation & Thought Leadership: Start with the fundamentals! Explore key concepts like Revenue Intelligence, AI readiness, operating models, metrics, and operating rhythms. This milestone sets you up for success before implementing an RI platform like Gong.✅ Achieving Outcomes with Gong: Learn how to leverage Gong data, gain visibility across revenue teams, and tackle key business initiatives. See how Gong’s CRO uses Gong and explore how top GTM teams drive productivity, predictability, and growth.And this is just the beginning! More RevOps content is on the way.📢 What other RevOps-relat

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Tim Halter
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Miles DickeyNew Participant
asked in GONG EDUCATION & TRAINING
Calendar?

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

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Molly Kipnis
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Haley NguyenCommunity Newbie
published in GONG EDUCATION & TRAINING
How to Customize Your Deal Board

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them.  Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board to monitor important deal information like budget, decision-makers, next steps, and potential risks or objections. Warnings can be set up to alert the team on deal stalling, lack of activity, o

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Haley NguyenCommunity Newbie
published in GONG EDUCATION & TRAINING
Using Gong Outside of Call Recording

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and gain insights into call data, whether that be winning conversations in different stages of the sales process or adoption of talk track.  The Deals page in Gong provides a pipeline view and activity, customizable fields and warnings, and visibility into the risks in deals.  The Deal Board feature in Gong offers a comprehensive view of deals, including the team involved, customer/prospect details, previous call discussions, and timeline of activities.  Gong's ana

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Andrea CantrellCommunity Manager
published in GONG EDUCATION & TRAINING
Beep beep! New resource alert!

Congratulations, Program Manager! You've implemented Gong and your team is off to the races. Now what?Check out the Gong Maintenance Schedule for a detailed breakdown of the technical and strategic tasks you should focus on as needed, monthly, quarterly, and beyond to keep your instance in tip-top shape and your team moving toward key business objectives.

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Andrea CantrellCommunity Manager
published in GONG EDUCATION & TRAINING
Introducing the Pipeline Management Launch Kit - Your Ticket to Success!News

 Have you checked out the new Pipeline Management Launch Kit? To ensure that you hit the jackpot with deal management efforts, we proudly present the Pipeline Management Launch Kit: a comprehensive guide to establishing your deal and pipeline management strategy within Gong. With this launch kit, you can be sure that your teams will have the tools needed to navigate the intricate landscape of deal-making.  If you're a new customer it's an absolute game changer! Has your org been up and running with deal boards for awhile? Existing Gong users can benefit from using this resource as a checklist to make sure they're getting the most out of Gong's deal execution.The Pipeline Management Launch Kit offers a play-by-play for successful team-wide deployment and adoption. It's packed with links to essential tools, resources, and insights on tried-and-true best practices. Whether you are a seasoned professional seeking a refresher or a newcomer eager to grasp the fundamentals, this resource is h

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Sarah UzelacGongster
posted in GONG EDUCATION & TRAINING
3 Tips for More Effective Coaching

Hi! My name is Sarah, and I’m an Instructional Designer on Gong’s Customer Education team. I recently had the incredible opportunity to learn from some of the best and brightest professional development experts while creating a coaching course for frontline managers using Gong. I learned a ton of great tips, but there are 3 things that stood out that I wanted to share with you all this holiday season (because sharing is caring 🎁).  Create ConsistencyThe hallmark of any effective initiative is being consistent. Enable your team early and often to keep them updated on industry trends, product knowledge, and sales techniques. Pro tip: Using Gong's Scorecards is a great way to check their understanding of key skills, and measure growth over time. Two way streetStarting the conversation is the priority number one, but listening and building a collaborative coaching process comes in a close second. Demonstrate active listening skills to understand the challenges and concerns of each team me

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Leon HassidCommunity Newbie
asked in GONG EDUCATION & TRAINING
Embed iframe in Google Slides

Has anybody been able to embed a Gong call/snippet in Google Slides without having to open new gong tab or download video?

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Rachel Donelan
Tim Halter
Tim HalterGongster
posted in GONG EDUCATION & TRAINING
Elevate Your Skills with Next-Level Training

Revenue Intelligence is a dynamic and ever-changing space where each and every interaction is critical to getting opportunities into the win column. Gong knows this better than anyone and that’s why we’re continually improving and expanding our features and functionality, as well as the fantastic training resources to support you in Gong Academy. We are thrilled to announce the launch of our newest customer training options, designed to elevate your experience and empower you with the skills to make the most of Gong. Whether you're a seasoned user or just getting started, there's something valuable for everyone. Check it out!Everyone Managers/Program Managers/Enablement How Gong Works (Video) This provides a great overview of what Gong is and what it can do for you and your teams. This should be the first stop for any new customer or prospect coming on board.   Find Your Hustle with Call Spotlight (Video) If you haven't seen Gong's Call spotlight yet you've been missing o

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
published in GONG EDUCATION & TRAINING
Find your hustle with Call Spotlight

Looking to maximize efficiency in your call reviews and follow-ups?Check out this video on Gong's Call Spotlight!In it, you’ll find workflows that Gong users have found beneficial with Call Spotlight, such as: Saving time on call prep Call review Composing emails Filling out CRM fieldsLet us know how you’re using Call Spotlight to improve your workflows! 

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Molly Kipnis
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Emily MorganGongster
published in GONG EDUCATION & TRAINING
How Can a Center of Excellence Support Your Gong Launch?

Great question! A Center of Excellence, also known as a COE is a committee and central hub of resources formulated to accomplish two key things: ENSURE ALIGNMENT: COE's are designed to comprehensively orient multiple teams around the unified processes, platforms, and operations of a specific initiative. FOSTER ADVANCEMENT: The approaches executed by a COE should intend to go beyond what has already been done before in the organization.  This committee can be used for a variety of projects, one being your implementation of Gong. TIP: In Gong Academy you can view a full course about how to develop a COE and use it for the purpose of implementing Gong.  A COE is typically initiated when a company is approaching brand new ground and you need your best hands on deck. You might be expanding into new markets, exploring a new territory, introducing a new strategic product, or developing a new team. What differentiates the concept of a COE from a traditional task force is that it is designed

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Joe Tran
Nicole Pettit
Nicole PettitGongster
posted in GONG EDUCATION & TRAINING
Q3 2022 Product Buzz Recap 10/26/2022

See below for a recap of Gong’s Q3 2022 Product Buzz (PB) presentation, as well as the questions and associated answers that were discussed during the session. We’ve also included some resources to our Gong Academy and Help Center to help you start implementing these workflows, features, and functionalities. Happy Gonging!!!  Click here for a full recording of this Product Buzz Live session. Here’s what was shared during this PB Live session: Gong Forecast Introducing the industry’s first reality-based forecast solution, built on the Gong Reality Platform! Some highlights: Align your organization across every individual and team forecast, quickly and all in one place Understand all customer interactions - what they say, write, read, and engage with - to forecast on a full picture of reality from over 100 reality sources Improve accuracy by drilling down into any level of your forecast to understand and act upon deal-level data Diagnose and pinpoint exactly

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Nicole Pettit
Stephanie Pellegrino
Stephanie PellegrinoGongster
published in GONG EDUCATION & TRAINING
Gong Academy: Never too cool for school

Our Customer Education team wants to make sure you and your team(s) have all the training and knowledge you need to absolutely crush it with Gong. That’s why we created the Gong Academy experience:  Access all Gong training content and courses in ONE place. Whether you want to learn everything or just take one live training session, you can do it all in the Gong Academy. Look for courses or content that meet your needs by filtering for topics, duration, and level of Gong expertise. Earn certificates of completion for live trainings and learning paths. Share with your manager and post to LinkedIn for bragging rights. Access the Gong platform from the Gong Academy. This means you and your team are seconds away from doing whatever you just learned about.  Curious about where to start? Live training sessions are here: Live training registration Paths for getting started are here: Self-paced paths New feature info is here: Product buzz live How Gong uses Gong is explained here: G

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Nicole Pettit
Nicole PettitGongster
posted in GONG EDUCATION & TRAINING
Why You Shouldn’t Be Intimidated to Send Your Team(s) to Gong’s Virtual Instructor Led Trainings (VILTs)

Used to the typical, unengaging VILT? Worried about the 1:many approach and how your team might benefit? Gong’s VILTs are best-in-class! Our VILTs are a great way to enable your teams (and any new hires!) quickly and effectively - learn more below about what the Gong Customer Education and Training Team offers!  Reasoning Why Gong’s VILTs are the Best in the Business: We hold our live training sessions multiple times a week at multiple times to ensure we accommodate as many time zones as possible. We have VILT sessions that you and your teams can join live, as well as recorded sessions in case the scheduled dates/times don’t work. With the ability to bulk register your team(s) to the training sessions, we can take the leg work out of scheduling and add your entire leadership or individual contributor teams to the session(s) of your choice - they will receive a calendar invite and everything!  We offer attendees a warm, welcoming environment where your learners will feel comfortab

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Nicole Pettit
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Andrea CantrellCommunity Manager
published in GONG EDUCATION & TRAINING
Flex your team's feedback muscle

Systematically evaluating and offering feedback on behaviors can prove challenging, and yet it’s one of the most critical components of building skills and developing a strong coaching culture. If you’re looking to better support your team’s growth through feedback, you’re probably wondering how to:  Hold every rep to the same standards  Deliver consistent feedback on critical soft skills Track each team member’s performance over time Align feedback to motions that support key business initiatives   Scorecards provide a framework that helps you tackle these questions. With scorecards in place, your entire team has the ability to rate and give feedback on a specific call, and you can adopt a more programmatic approach to upleveling your revenue org.  Let’s look at five ways you can use scorecards to improve your existing coaching and enablement efforts. Standardize onboarding benchmarks How do you really know new hires are ready for their own book of business? It’s daunting, right

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Katie Oneal
Katie OnealGongster
posted in GONG EDUCATION & TRAINING
How to use Gong to create, track, and measure your onboarding strategy

“Hello! I’m looking for some insight into how to measure success for my sales onboarding programs. What other metrics do you use to measure success, apart from time to first milestone and % quota attainment for AEs?” Great question! The good news? You aren’t alone. We come across this dilemma quite often from new Gong customers, and for a good reason! When I was a Sales Enablement Specialist at my previous organization, operationalizing and measuring the effectiveness of onboarding was one of our top challenges. The fundamental problem with outdated onboarding programs is simple: they function on opinions, not the reality. Pre-Gong, organizations measured the effectiveness of a program almost completely based on quota attainment: Did the sales rep hit their quota or not? Pretty straightforward, right? Sure… however i’d argue its almost too straightforward. If you have any background working with sales teams, you know there is a lot that goes into the making of a successful sales profes

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Nisha Baxi
Mark Banuelos
Mark BanuelosGongster
posted in GONG EDUCATION & TRAINING
Product Buzz (PB) Live 2022 Q1 Recap and Q&A

To keep the excitement and conversation going, we wanted to provide a quick recap of some questions we received during the session along with what was covered. Take a look, and then refer back to this resource as you start to utilize Gong’s awesome new features! Miss the live Product Buzz? No worries! We’ve got you covered! Here is the recording of the full session! As a recap, here is what was shared in this session: DealsIntegrate with your tools to have a richer engagement events in Deals  https://integrations.gong.io/ View “shared Gong call views” in deal activity timeline to see when prospects are engaged Deal Insights includes TrackersAssistIntro Assist - Reminds you to send an intro email prior to the first call.  Meeting Confirmation Assist - Notifies you if none of the invitees have confirmed the invitation. Nudge Assist - Reminds you to follow up with a prospect if they haven’t responded to an important email. Back in Office Assist - Alerts you when your prospect is back from

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Mark Banuelos
Tim Halter
Tim HalterGongster
published in GONG EDUCATION & TRAINING
Do You Know as Much as You Think You Do About Gong?

Quizzes, tests, exams - these are trigger words for many of us. Long, arduous, multiple choice exams with trick questions where the answer seems to vary each time you reread the question.  Well, we have some good news! At Gong, we’re not quizzing you. We’re helping you check your knowledge.Introducing … Gong's Knowledge Checks!Instead of traditional multiple choice, you’ll progress through a series of real-life scenarios, completing tasks to achieve a passing score — all while learning and reinforcing Gong best practices! Gong’s Knowledge Checks are learning tools as much as they are knowledge benchmarks. These checks guide you through day-in-the-life scenarios, from reviewing calls to adding feedback, from pipeline review to call search filters. It's truly a great way to gauge your progress and ensure you understand how Gong can help you achieve your goals.Pro-tip: Make sure you’ve completed the Getting Started path or one of Gong's fantastic virtual instructor-led sessions before att

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Tim Halter
Mark Banuelos
Mark BanuelosGongster
published in GONG EDUCATION & TRAINING
CSM Best Practices - Level Up Live Recap

I walk through powerful workflows a CSM can use to create Raving Fans! As a recap, here is what was discussed in the session: Using a CS Deal Board to stay on top of your book  Exploring the Account level to assist in smoother handoffs from Sales Two filters & alerts to prep for an upcoming QBR or difficult conversation  Hashtag workflow to communicate cross functionally  Create a Stream in your Library to prep for Renewal conversations  For those of you who couldn’t make it make sure to click the link below to watch the recording. Plus, don’t miss the downloadable pdf on that page that is referenced in the session and will be a helpful guide on some of the workflows you can use on the Calls tab, Library tab, and when reviewing a call.Recording & 1 Pager&Post-Session Feedback Check out some of the amazing feedback CSM’s had after this training:“We weren't utilizing Gong like this before and it's great to know we already have the tools to complete things we are alrea

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Stephanie Pellegrino
Chris Maironis
Chris MaironisCommunity Newbie
posted in GONG EDUCATION & TRAINING
Gong on the Go - Level Up Live Recap

Say goodbye to listening to podcasts and audiobooks during your commute and long flights, and say hello to the Gong mobile app! During our most recent Level Up Live, we walked through how users can leverage our powerful Gong mobile application to: Listen, Comment, & Score Calls:  Review calls during your commute, at the gym, or on a plane (yes, you can listen offline), and maximize your productivity!  Give and receive real-time coaching and feedback using comments (voice comments, too) and scorecards. You can also set up push notifications when your team mentions you in a comment!   Stay on top of accounts, deals, and to-dos. Stay on top of every deal and closely monitor account activity, warnings, and deal details right from the deals tab in Gong Mobile. You can even leverage Siri Shortcuts using an iOS device to quickly pull up your most important accounts by saying “Hey Siri, Open account Acme Corporation"  Ensure your critical follow-up actions never slip thr

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Chris Maironis
Brandon James
Brandon JamesCommunity Manager
published in GONG EDUCATION & TRAINING
Advanced Search Level Up Live Recap

Last week I was joined by nearly 200 Gong Admins for a value packed session on the deep business insights that can be extracted from Call Search. We explored the ways that users can intersect quantitative and qualitative aspects of their conversations as well as the underlying metadata from sources like CRM, Telephony & Web Conferencing platforms to answer more specific questions that drive better, more strategic decisions.  For those of you who couldn’t make it, here is the link to the recording. Don’t miss the downloadable pdf on that page that is referenced in the session and will be a helpful guide on some of the advanced keyword syntax you can employ.  I want to leave you with some of the insightful questions from your peers that were answered during this session, and most importantly, the opportunity to share your takeaways and best practices and ask questions of your peers if you’re stuck on how to search for something you’re seeking insight into. Please add your voice to th

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Stephanie Pellegrino
Tim Halter
Tim HalterGongster
posted in GONG EDUCATION & TRAINING
3 Ways to Maximize Acceleration During Your Rollouts

Ever wonder why some companies seem to accelerate during platform rollouts while others flounder right out of the gate? Some rollouts fail because users lack buy-in, so adoption is low. Others fall flat because the company doesn’t communicate the initiative's expected goals and outcomes clearly. For end users, that’s a non-starter.  If you want to avoid these issues during your Gong rollout, watch this message from Gong’s President & COO, Kelly Breslin Wright, and its CRO, Ryan Longfield. They’ve been through it all before and have some sage suggestions to help you nail your next rollout. Executive Sponsors: Leading the Way They focus in particular on three components that leaders of successful rollouts use to pick up steam right out of the gate. All three are critical to your Gong rollout:  1. Communicate the whyBe clear about what’s coming and why, and focus on Gong’s benefits. You’ve just invested heavily in your teams’ skills and future. Let those teams know how Gong will empow

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Molly Kipnis
Chris Maironis
Chris MaironisCommunity Newbie
published in GONG EDUCATION & TRAINING
Gong for Salesforce - Level Up Live Recap

Wow! We had a fantastic turnout for our Gong for Salesforce Level Up Live and received some amazing questions! Thank you to everyone who attended and made this a great training!  During this Level Up live, we walked through how users can leverage Gong for Salesforce to help enrich Salesforce data with conversational data from Gong. This powerful integration is helping to paint a clear picture of what’s really happening in the pipeline for sales and operations leaders who live in Salesforce.  Below you’ll find a link to the recorded session, a list of questions that came up, and some available resources for getting started!  Click here to watch the recording on the Academy! Frequently Asked Questions: Q: What is Gong for Salesforce?A: Gong for Salesforce is a managed package application that enriches your data in Salesforce with Gong’s conversation data to get the insights you need to make better decisions and close more deals. Q: How does it work?A: Gong creates a custom object in Sale

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Mark Banuelos
Mark BanuelosGongster
published in GONG EDUCATION & TRAINING
Topics - Level Up Live Recap

During this Level Up live, we demonstrate the value that Gong’s AI & ML can provide to your business.As a recap, here is what was discussed in the session: A Gong Customer’s story of success using Topics to increase win rates Demo of Topics in the platform How Topics can help your business Next steps! Below you’ll find a link to the recorded session, a list of questions that came up, and some available resources for getting started!  Click here to watch the recording in the Academy! Frequently Asked QuestionsQ: What is a Topic?A: A Topic is simply how a person shapes their conversation, and the collection of topics they put it into a conversation is how they structure that overall meeting. And since our AI & machine learning algorithm identifies patterns and trends in common talk tracks across your organization, Topics are unique and specific to your company.  Q: Where can I see Topics?A: Reviewing a Call, Calls page, Team > Stats page, Account, and Whisper. Q: How the

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Molly Kipnis
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