GONG EDUCATION & TRAINING

Hi All - I have a flow that I have created for my team to reach out to people after the have signed on with our team.   The first step confirms that they are implemented and then another step asking if they are starting to see value.   I don’t want the flow to pause if they respond to the first email.   How do I do that?   Thanks so much!   Joe

The Latest and Greatest News in Gong Customer Training Another 7,000 learners visited and took training via Academy in Q2! That's great news, particularly since the data shows a clear correlation between the level of Academy involvement and Gong adoption.SDR usage increases 45% QoQ if they take 1 course in Academy!

At Gong we know that sales success doesn’t just happen—it’s built through knowledge, skill, and a strong foundation in proven strategies. The Gong Customer Education team has been hard at work building new content to help equip you with the tools, techniques, and confidence you need to take your sales teams and processes to the next level.Check out the new Manager certification or look closer at a new Enablement path to get your sales teams moving in the right direction. There is sure to be something for everyone! Manager Foundation Certification (Don't wait, get certified) Multiple courses were built and modified to cover all the topics a Frontline Manager needs to get the most out of the Foundational coaching aspects of Gong. Enable, Engage and Forecast are coming soon!

We’re excited to announce the launch of the Frontline Manager Foundation Certification — designed to help sales and customer success managers sharpen their coaching skills and drive meaningful team growth using Gong Foundation.This certification is perfect for frontline leaders looking to build a scalable coaching strategy grounded in data and aligned to business outcomes. Here’s what the certification covers:🔍 Coaching with data: Learn how to uncover trends, spot coaching moments, and take strategic action💬 Delivering feedback:

 Want to learn Engage but low on time? Enter Click-by-click videos! These 1-2 minute videos show you step-by-step how to execute commonly used Engage workflows.The Common Engage Workflows PDF has links to all 9 videos, or, visit the videos directly with the below links: How to add to flow from people view

Hey Everyone, I have tried a few times to get a good URL for a site search engine in my google Chrome. Has anyone had success with this? I haven’t been able to figure it out, but wanted to see if anyone had any experience there.   

 👋 Sales managers, ever wondered what you should be doing to maximize the value of Gong Engage? Our newly released Engage Manager Guide focuses on how you can leverage Engage to help your reps succeed! Whether you’ve been using Engage for a while or are about to launch Engage, this course has valuable guidance for you. Key questions this course addresses include: What can I do to ensure a successful launch and adoption of Engage? What is my team’s level of engagement? 

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them.  Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board t

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and

Congratulations, Program Manager! You've implemented Gong and your team is off to the races. Now what?Check out the Gong Maintenance Schedule for a detailed breakdown of the technical and strategic tasks you should focus on as needed, monthly, quarterly, and beyond to keep your instance in tip-top shape and your team moving toward key business objectives.

 Have you checked out the new Pipeline Management Launch Kit? To ensure that you hit the jackpot with deal management efforts, we proudly present the Pipeline Management Launch Kit: a comprehensive guide to establishing your deal and pipeline management strategy within Gong. With this launch kit, you can be sure that your teams will have the tools needed to navigate the intricate landscape of deal-making.  If you're a new customer it's an absolute game changer! Has your org been up and running with deal boards for awhile? Existing Gong users can benefit from using this resource as a checklist to make sure they're g

Hi! My name is Sarah, and I’m an Instructional Designer on Gong’s Customer Education team. I recently had the incredible opportunity to learn from some of the best and brightest professional development experts while creating a coaching course for frontline managers using Gong. I learned a ton of great tips, but there are 3 things that stood out that I wanted to share with you all this holiday season (because sharing is caring 🎁).  Create Consistency

Has anybody been able to embed a Gong call/snippet in Google Slides without having to open new gong tab or download video?

Revenue AI is a dynamic and ever-changing space where each and every interaction is critical to getting opportunities into the win column. Gong knows this better than anyone and that’s why we’re continually improving and expanding our features and functionality, as well as the fantastic training resources to support you in Gong Academy. We are thrilled to announce the launch of our newest customer training options, designed to elevate your experience and empower you with the skills to make the most of Gong. Whether you're a seasoned user or just getting started, there's something valuable for everyone. Check it out!

See below for a recap of Gong’s Q3 2022 Product Buzz (PB) presentation, as well as the questions and associated answers that were discussed during the session. We’ve also included some resources to our Gong Academy and Help Center to help you start implementing these workflows, features, and functionalities. Happy Gonging!!!  Click here for a full recording of this Product Buzz Live session. Here’s what was shared during this PB Live session: Gong Forecast Introducing the industry’s first reality-based forecast solution, built on the Gong Reality Platform!

Our Customer Education team wants to make sure you and your team(s) have all the training and knowledge you need to absolutely crush it with Gong. That’s why we created the Gong Academy experience:  Access all Gong training content and courses in ONE place. Whether you want to learn everything or just take one live training session, you can do it all in the Gong Academy. Look for courses or content that meet your

Used to the typical, unengaging VILT? Worried about the 1:many approach and how your team might benefit? Gong’s VILTs are best-in-class! Our VILTs are a great way to enable your teams (and any new hires!) quickly and effectively - learn more below about what the Gong Customer Education and Training Team offers!  Reasoning Why Gong’s VILTs are the Best in the Business: We hold our live training sessions multiple times a week at multiple times to ensure we accommodate as many time zones as possible. We have VILT sessions that you and your teams can join live, as well as recorded sessions in case the scheduled dates/times don’t work. With the ability to bul

“Hello! I’m looking for some insight into how to measure success for my sales onboarding programs. What other metrics do you use to measure success, apart from time to first milestone and % quota attainment for AEs?” Great question! The good news? You aren’t alone. We come across this dilemma quite often from new Gong customers, and for a good reason! When I was a Sales Enablement Specialist at my previous organization, operationalizing and measuring the effectiveness of onboarding was one of our top challenges. The fundamental problem with outdated onboarding programs is simple: they function on opinions, not the reality. Pre-Gong, organizations measured the effectiveness of a program almost completely based on quota attainment: Did the sales rep hit their quota or not? Pretty straightforward, right? Sure… however i’

To keep the excitement and conversation going, we wanted to provide a quick recap of some questions we received during the session along with what was covered. Take a look, and then refer back to this resource as you start to utilize Gong’s awesome new features! Miss the live Product Buzz? No worries! We’ve got you covered! Here is the recording of the full session! As a recap, here is what was shared in this session: DealsIntegrate with your tools to have a richer engagement events in Deals  https://integrations.gong.io/ Vie