GONG EDUCATION & TRAINING

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 185 need it...we have to manually go line by line. NOT ideal. Would love if we could do groups or CSV upload to assign? Or by role? Anyone got tips to save us time?

 Do you find yourself struggling to know when to use Gong Assistant vs. AI Theme Spotter vs. AI Builder? Lucky for you, Gong Academy just dropped a new PDF resource to help!  🔖 Key topics: Visual matrices to quickly compare key aspects of each feature Common use cases by feature (and when you shouldn’t use one) How to maximize their usage in one workflow 

We’ve been busy in the Academy! Whether you’re a frontline manager looking to sharpen your team’s skills or a program manager standing up new revenue workflows, our latest batch of courses and paths is designed to help you turn insights into action.Check out the latest updates below and start leveling up your Gong game today!Featured CourseBeyond the Renewal: Mastering Account Boards for Total Portfolio HealthLearn how to leverage account boards to monitor the pulse of your entire book of business, identify churn risks early, and spot expansion opportunities that drive long-term

 Program Managers, our latest learning path just dropped: Getting Started with Gong Enable. Check out this path if you want to learn how to set up Gong Enable for your organization, including how to configure scorecards and AI Trainer.Visit the path: https://academy.gong.io/learn/learning-path/getting-started-enable-for-program-managers

 Short on time, but trying to stay in-the-loop on the latest Gong features? We got you! AI Builder for scorecards is a new feature that saves enablement teams and managers time -- no more manually creating a scorecard; let AI Builder do it for you!  💡 Learn more in Gong Academy: https://academy.gong.io/learn/video/ai-builder-for-scorecards

 Want to learn Gong but don’t have much time? Check out this short video on Gong Assistant!  🎬 Visit Gong Academy to watch: https://academy.gong.io/learn/video/gong-assistant

 Our Program Manager Certification program is a great way to learn the ins and outs of implementing Gong at your organization. But if you’re short on time, check out our Getting Started paths! Gong Foundation PM GS LP Gong Forecast PM GS LP 

Hi All - I have a flow that I have created for my team to reach out to people after the have signed on with our team.   The first step confirms that they are implemented and then another step asking if they are starting to see value.   I don’t want the flow to pause if they respond to the first email.   How do I do that?   Thanks so much!   Joe

The Latest and Greatest News in Gong Customer Training Another 7,000 learners visited and took training via Academy in Q2! That's great news, particularly since the data shows a clear correlation between the level of Academy involvement and Gong adoption.SDR usage increases 45% QoQ if they take 1 course in Academy!

At Gong we know that sales success doesn’t just happen—it’s built through knowledge, skill, and a strong foundation in proven strategies. The Gong Customer Education team has been hard at work building new content to help equip you with the tools, techniques, and confidence you need to take your sales teams and processes to the next level.Check out the new Manager certification or look closer at a new Enablement path to get your sales teams moving in the right direction. There is sure to be something for everyone! Manager Foundation Certification (Don't wait, get certified) Multiple courses were built and modified to cover all the topics a Frontline Manager needs to get the most out of the Foundational coaching aspects of Gong. Enable, Engage and Forecast are coming soon!

We’re excited to announce the launch of the Frontline Manager Foundation Certification — designed to help sales and customer success managers sharpen their coaching skills and drive meaningful team growth using Gong Foundation.This certification is perfect for frontline leaders looking to build a scalable coaching strategy grounded in data and aligned to business outcomes. Here’s what the certification covers:🔍 Coaching with data: Learn how to uncover trends, spot coaching moments, and take strategic action💬 Delivering feedback:

 Want to learn Engage but low on time? Enter Click-by-click videos! These 1-2 minute videos show you step-by-step how to execute commonly used Engage workflows.The Common Engage Workflows PDF has links to all 9 videos, or, visit the videos directly with the below links: How to add to flow from people view

Hey Everyone, I have tried a few times to get a good URL for a site search engine in my google Chrome. Has anyone had success with this? I haven’t been able to figure it out, but wanted to see if anyone had any experience there.   

 👋 Sales managers, ever wondered what you should be doing to maximize the value of Gong Engage? Our newly released Engage Manager Guide focuses on how you can leverage Engage to help your reps succeed! Whether you’ve been using Engage for a while or are about to launch Engage, this course has valuable guidance for you. Key questions this course addresses include: What can I do to ensure a successful launch and adoption of Engage? What is my team’s level of engagement? 

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them.  Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board t

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and

Congratulations, Program Manager! You've implemented Gong and your team is off to the races. Now what?Check out the Gong Maintenance Schedule for a detailed breakdown of the technical and strategic tasks you should focus on as needed, monthly, quarterly, and beyond to keep your instance in tip-top shape and your team moving toward key business objectives.

 Have you checked out the new Pipeline Management Launch Kit? To ensure that you hit the jackpot with deal management efforts, we proudly present the Pipeline Management Launch Kit: a comprehensive guide to establishing your deal and pipeline management strategy within Gong. With this launch kit, you can be sure that your teams will have the tools needed to navigate the intricate landscape of deal-making.  If you're a new customer it's an absolute game changer! Has your org been up and running with deal boards for awhile? Existing Gong users can benefit from using this resource as a checklist to make sure they're g

Hi! My name is Sarah, and I’m an Instructional Designer on Gong’s Customer Education team. I recently had the incredible opportunity to learn from some of the best and brightest professional development experts while creating a coaching course for frontline managers using Gong. I learned a ton of great tips, but there are 3 things that stood out that I wanted to share with you all this holiday season (because sharing is caring 🎁).  Create Consistency

Has anybody been able to embed a Gong call/snippet in Google Slides without having to open new gong tab or download video?

Revenue AI is a dynamic and ever-changing space where each and every interaction is critical to getting opportunities into the win column. Gong knows this better than anyone and that’s why we’re continually improving and expanding our features and functionality, as well as the fantastic training resources to support you in Gong Academy. We are thrilled to announce the launch of our newest customer training options, designed to elevate your experience and empower you with the skills to make the most of Gong. Whether you're a seasoned user or just getting started, there's something valuable for everyone. Check it out!