GONG EDUCATION & TRAINING

Hi friends!We are now needing to assign trainings to new hires that our segments have completed of existing employees. Our director is currently taking almost 10 steps that is an hour long every other week to add in new cohorts.One thing we considered was just a new course titled with the cohort and assign simply that way with the 10-20 people based on our onboarding lists.But what are the best ways you are managing adding new hires to trainings that need to complete trainings that have been assigned to hundreds before? What automation are you using?

Gong just launched Custom Agents! 🚀 Want to learn how to build your own configurable, reusable AI agents directly on top of Gong’s revenue context? Check out the latest Gong Academy course. Whether you are a seller looking to instantly compose call follow-ups, a manager prepping for 1:1s , or a RevOps leader tracking win/loss themes, this course has you covered with out-of-the-box templates and prompting frameworks. 🔖 Key topics covered: What are Custom Agents? An overview of Phase 1 capabilities built directly within Gong Assistant. The Prompting Framework: How to establish Context, Roles, Tasks, and Format/Safeguards for top-tier results. Tailored Inspiration: Deep-dive example prompts for AEs, CSMs, SDRs, FLMs, and RevOps. Step-by-Step Creation: How to build, test against live data, and run agents on-demand.  ▶️ Enroll today: Automate Revenue Insights with Custom Agents

 Gong just launched MCP server and client! Want to learn more? Check out the latest Gong Academy course that covers everything you need to know about Gong MCP. 🔖 Key topics covered: General overview of Gong MCP server and client Setup & rollout best practices + credit consumption impact Guidance around choosing MCP server vs. staying within Gong  Enroll today! Unlock Connected Workflows with Gong MCP

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 185 need it...we have to manually go line by line. NOT ideal. Would love if we could do groups or CSV upload to assign? Or by role? Anyone got tips to save us time?

 Do you find yourself struggling to know when to use Gong Assistant vs. AI Theme Spotter vs. AI Builder? Lucky for you, Gong Academy just dropped a new PDF resource to help!  🔖 Key topics: Visual matrices to quickly compare key aspects of each feature Common use cases by feature (and when you shouldn’t use one) How to maximize their usage in one workflow ▶️ Check it out: Gong Assistant vs. AI Theme Spotter vs. AI Builder Guide 

We’ve been busy in the Academy! Whether you’re a frontline manager looking to sharpen your team’s skills or a program manager standing up new revenue workflows, our latest batch of courses and paths is designed to help you turn insights into action.Check out the latest updates below and start leveling up your Gong game today!Featured CourseBeyond the Renewal: Mastering Account Boards for Total Portfolio HealthLearn how to leverage account boards to monitor the pulse of your entire book of business, identify churn risks early, and spot expansion opportunities that drive long-term portfolio health.Enable Content: Upskill Your TeamsMaster Your Skills with AI Trainer (for Individual Contributors)Reps can now practice new messaging and handle objections in a safe, AI-powered sandbox. This course shows ICs how to use AI Trainer to simulate real-world scenarios and get instant feedback before they hop on their next big call. Gong Enable for Frontline Managers (Getting Started Path)A comprehen

 Program Managers, our latest learning path just dropped: Getting Started with Gong Enable. Check out this path if you want to learn how to set up Gong Enable for your organization, including how to configure scorecards and AI Trainer.Visit the path: https://academy.gong.io/learn/learning-path/getting-started-enable-for-program-managers

 Short on time, but trying to stay in-the-loop on the latest Gong features? We got you! AI Builder for scorecards is a new feature that saves enablement teams and managers time -- no more manually creating a scorecard; let AI Builder do it for you!  💡 Learn more in Gong Academy: https://academy.gong.io/learn/video/ai-builder-for-scorecards

 Want to learn Gong but don’t have much time? Check out this short video on Gong Assistant!  🎬 Visit Gong Academy to watch: https://academy.gong.io/learn/video/gong-assistant

 Our Program Manager Certification program is a great way to learn the ins and outs of implementing Gong at your organization. But if you’re short on time, check out our Getting Started paths! Gong Foundation PM GS LP Gong Forecast PM GS LP  Gong Engage PM GS LPEnroll in each product-specific path to learn the setup steps and foundational knowledge required for a successful Gong rollout. P.S.: Every path comes with a downloadable checklist to ensure you hit every milestone on your way to a world-class Gong rollout! Check it out today ➡️ https://academy.gong.io/pages/program-managers-learning-journey

Hi All - I have a flow that I have created for my team to reach out to people after the have signed on with our team.   The first step confirms that they are implemented and then another step asking if they are starting to see value.   I don’t want the flow to pause if they respond to the first email.   How do I do that?   Thanks so much!   Joe

The Latest and Greatest News in Gong Customer Training Another 7,000 learners visited and took training via Academy in Q2! That's great news, particularly since the data shows a clear correlation between the level of Academy involvement and Gong adoption.SDR usage increases 45% QoQ if they take 1 course in Academy!AEs taking 10+ academy courses yield a 71% uptick in their Gong user adoption QoQ! New ContentThe Education Design team has been hard at work developing new live training offerings and some fantastic new self-paced courses available in Gong Academy. Check them out! StreamliningThe EDU Design team has been focusing on streamlining the learning experience as a whole so when users arrive at Gong Academy they have a clear path on the next steps. Whether just getting started, seeking to get certified, or looking to level up your knowledge - we have you covered. New CertificationsNot 1, but 2 new certifications for managers rolled out this quarter! Get the most out of Pipe Gen outc

At Gong we know that sales success doesn’t just happen—it’s built through knowledge, skill, and a strong foundation in proven strategies. The Gong Customer Education team has been hard at work building new content to help equip you with the tools, techniques, and confidence you need to take your sales teams and processes to the next level.Check out the new Manager certification or look closer at a new Enablement path to get your sales teams moving in the right direction. There is sure to be something for everyone! Manager Foundation Certification (Don't wait, get certified) Multiple courses were built and modified to cover all the topics a Frontline Manager needs to get the most out of the Foundational coaching aspects of Gong. Enable, Engage and Forecast are coming soon! Engage Gong Anywhere video Switching back and forth between tabs and juggling multiple systems can really take a toll on building your sales pipeline. Work smarter, not harder, with Gong Anywhere - Gong's Chrome Exten

We’re excited to announce the launch of the Frontline Manager Foundation Certification — designed to help sales and customer success managers sharpen their coaching skills and drive meaningful team growth using Gong Foundation.This certification is perfect for frontline leaders looking to build a scalable coaching strategy grounded in data and aligned to business outcomes. Here’s what the certification covers:🔍 Coaching with data: Learn how to uncover trends, spot coaching moments, and take strategic action💬 Delivering feedback: Explore frameworks for asynchronous feedback and live coaching conversations📈 Driving performance: Master Gong’s foundational features to build consistency and confidence across your team📅 Building a coaching cadence: Set up a repeatable coaching motion that fuels long-term success This is the first in a series of certifications built specifically for frontline managers.👉 Want us to keep you posted as new certifications drop? Get on the list! Ready to get

 Want to learn Engage but low on time? Enter Click-by-click videos! These 1-2 minute videos show you step-by-step how to execute commonly used Engage workflows.The Common Engage Workflows PDF has links to all 9 videos, or, visit the videos directly with the below links: How to add to flow from people view How to add to flow from accounts view How to add to flow from Salesforce How to create saved filters from people view How to create saved filters from accounts view How to execute email tasks from to-dos page How to execute call tasks from to-dos page How to use templates and blocks from Gmail How to view digital interactions Interested in other topics for a Click-by-click video? Drop it in the comments! 👇

Hey Everyone, I have tried a few times to get a good URL for a site search engine in my google Chrome. Has anyone had success with this? I haven’t been able to figure it out, but wanted to see if anyone had any experience there.   

 👋 Sales managers, ever wondered what you should be doing to maximize the value of Gong Engage? Our newly released Engage Manager Guide focuses on how you can leverage Engage to help your reps succeed! Whether you’ve been using Engage for a while or are about to launch Engage, this course has valuable guidance for you. Key questions this course addresses include: What can I do to ensure a successful launch and adoption of Engage? What is my team’s level of engagement?  How can I evaluate the effectiveness of my team’s outreach? How are my team’s flows performing?  Who are my top performers and what are they doing differently? Go ahead and jump right in! ✨➡️ Start course

Is there a calendar on Gong that I can use to see what task I will have each day of the week?  

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong, and I’m here to help you dive into deal boards and how to customize them.  Listen to this call for a walkthrough of how to customize your Deal Board! https://www.loom.com/share/a999d6b6dcb34552b7bdcee9ea54a281The top 5 takeaways from this call are:Gong allows customizing deal boards by selecting fields from the CRM (Salesforce or HubSpot) to be displayed in Gong's calls and deals pages. Deal boards can be created or edited, with the ability to add filters to view specific types of opportunities like new business, renewals, or expansions. The deal board tabs can be customized based on the team's pipeline review process, such as by Forecast category or deal stages. Various columns and trackers can be added to the deal board to monitor important deal information like budget, decision-makers, next steps, and potential risks or objections. Warnings can be set up to alert the team on deal stalling, lack of activity, o

Hi Visioneers! I’m Haley, a Digital Customer Success Manager here at Gong. If you’re mainly using Gong for call recording and want to learn more about Deals Pipeline, Team Insights, and Initiatives boards, I’m here to help! In this call, I share some best practices for Deals Pipeline, Team Insights, and Initiatives boards. https://www.loom.com/share/7a405362662745c9a49aaf5d95311674?sid=a7f5fe41-7835-4ddd-8ffb-c0b9d0b42ecbThe top 5 takeaways from this call are: Gong's Conversations page allows users to save filters to analyze and gain insights into call data, whether that be winning conversations in different stages of the sales process or adoption of talk track.  The Deals page in Gong provides a pipeline view and activity, customizable fields and warnings, and visibility into the risks in deals.  The Deal Board feature in Gong offers a comprehensive view of deals, including the team involved, customer/prospect details, previous call discussions, and timeline of activities.  Gong's ana

Congratulations, Program Manager! You've implemented Gong and your team is off to the races. Now what?Check out the Gong Maintenance Schedule for a detailed breakdown of the technical and strategic tasks you should focus on as needed, monthly, quarterly, and beyond to keep your instance in tip-top shape and your team moving toward key business objectives.

 Have you checked out the new Pipeline Management Launch Kit? To ensure that you hit the jackpot with deal management efforts, we proudly present the Pipeline Management Launch Kit: a comprehensive guide to establishing your deal and pipeline management strategy within Gong. With this launch kit, you can be sure that your teams will have the tools needed to navigate the intricate landscape of deal-making.  If you're a new customer it's an absolute game changer! Has your org been up and running with deal boards for awhile? Existing Gong users can benefit from using this resource as a checklist to make sure they're getting the most out of Gong's deal execution.The Pipeline Management Launch Kit offers a play-by-play for successful team-wide deployment and adoption. It's packed with links to essential tools, resources, and insights on tried-and-true best practices. Whether you are a seasoned professional seeking a refresher or a newcomer eager to grasp the fundamentals, this resource is h

Hi! My name is Sarah, and I’m an Instructional Designer on Gong’s Customer Education team. I recently had the incredible opportunity to learn from some of the best and brightest professional development experts while creating a coaching course for frontline managers using Gong. I learned a ton of great tips, but there are 3 things that stood out that I wanted to share with you all this holiday season (because sharing is caring 🎁).  Create ConsistencyThe hallmark of any effective initiative is being consistent. Enable your team early and often to keep them updated on industry trends, product knowledge, and sales techniques. Pro tip: Using Gong's Scorecards is a great way to check their understanding of key skills, and measure growth over time. Two way streetStarting the conversation is the priority number one, but listening and building a collaborative coaching process comes in a close second. Demonstrate active listening skills to understand the challenges and concerns of each team me

Has anybody been able to embed a Gong call/snippet in Google Slides without having to open new gong tab or download video?