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GONG EDUCATION & TRAINING

Learn all about Gong from the Education & Training team.

  • 35 Posts
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35 Posts
Brandon James
Brandon JamesCommunity Manager
published in GONG EDUCATION & TRAINING
Advanced Search Level Up Live Recap

Last week I was joined by nearly 200 Gong Admins for a value packed session on the deep business insights that can be extracted from Call Search. We explored the ways that users can intersect quantitative and qualitative aspects of their conversations as well as the underlying metadata from sources like CRM, Telephony & Web Conferencing platforms to answer more specific questions that drive better, more strategic decisions.  For those of you who couldn’t make it, here is the link to the recording. Don’t miss the downloadable pdf on that page that is referenced in the session and will be a helpful guide on some of the advanced keyword syntax you can employ.  I want to leave you with some of the insightful questions from your peers that were answered during this session, and most importantly, the opportunity to share your takeaways and best practices and ask questions of your peers if you’re stuck on how to search for something you’re seeking insight into. Please add your voice to th

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Stephanie Pellegrino
Tim Halter
Tim HalterGongster
posted in GONG EDUCATION & TRAINING
3 Ways to Maximize Acceleration During Your Rollouts

Ever wonder why some companies seem to accelerate during platform rollouts while others flounder right out of the gate? Some rollouts fail because users lack buy-in, so adoption is low. Others fall flat because the company doesn’t communicate the initiative's expected goals and outcomes clearly. For end users, that’s a non-starter.  If you want to avoid these issues during your Gong rollout, watch this message from Gong’s President & COO, Kelly Breslin Wright, and its CRO, Ryan Longfield. They’ve been through it all before and have some sage suggestions to help you nail your next rollout. Executive Sponsors: Leading the Way They focus in particular on three components that leaders of successful rollouts use to pick up steam right out of the gate. All three are critical to your Gong rollout:  1. Communicate the whyBe clear about what’s coming and why, and focus on Gong’s benefits. You’ve just invested heavily in your teams’ skills and future. Let those teams know how Gong will empow

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Molly Kipnis
Chris Maironis
Chris MaironisCommunity Newbie
published in GONG EDUCATION & TRAINING
Gong for Salesforce - Level Up Live Recap

Wow! We had a fantastic turnout for our Gong for Salesforce Level Up Live and received some amazing questions! Thank you to everyone who attended and made this a great training!  During this Level Up live, we walked through how users can leverage Gong for Salesforce to help enrich Salesforce data with conversational data from Gong. This powerful integration is helping to paint a clear picture of what’s really happening in the pipeline for sales and operations leaders who live in Salesforce.  Below you’ll find a link to the recorded session, a list of questions that came up, and some available resources for getting started!  Click here to watch the recording on the Academy! Frequently Asked Questions: Q: What is Gong for Salesforce?A: Gong for Salesforce is a managed package application that enriches your data in Salesforce with Gong’s conversation data to get the insights you need to make better decisions and close more deals. Q: How does it work?A: Gong creates a custom object in Sale

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Mark Banuelos
Mark BanuelosGongster
published in GONG EDUCATION & TRAINING
Topics - Level Up Live Recap

During this Level Up live, we demonstrate the value that Gong’s AI & ML can provide to your business.As a recap, here is what was discussed in the session: A Gong Customer’s story of success using Topics to increase win rates Demo of Topics in the platform How Topics can help your business Next steps! Below you’ll find a link to the recorded session, a list of questions that came up, and some available resources for getting started!  Click here to watch the recording in the Academy! Frequently Asked QuestionsQ: What is a Topic?A: A Topic is simply how a person shapes their conversation, and the collection of topics they put it into a conversation is how they structure that overall meeting. And since our AI & machine learning algorithm identifies patterns and trends in common talk tracks across your organization, Topics are unique and specific to your company.  Q: Where can I see Topics?A: Reviewing a Call, Calls page, Team > Stats page, Account, and Whisper. Q: How the

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Molly Kipnis
Brandon James
Brandon JamesCommunity Manager
published in GONG EDUCATION & TRAINING
Collaboration for Deal Success - Working Together to Win More

I recently had the privilege of offering a short live session on Collaboration during Gong’s Customer Training Day.  I wanted to put all of the key lessons here as well so that you could enjoy them and add to what I’ve started for all others who could benefit from this. The workflows span Account Collaboration, Call Collaboration & Bringing Content Out of Gong and for each one I’ll talk you through the how and then the why so that you can integrate it into your existing workflows.  Account: Just like you can comment on calls (detailed below) you also have the ability to leave a comment on the account page. As a reminder you can access the account page via the Deals tab or by searching for the account in search bar on the top right of Gong. Click the activity bubbles for this view and then Review Account to get to the Account Page Once there, whenever you hover over a piece of activity on the preview timeline on the bottom left, you’ll see the option to comment. Clicking this button

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Molly Kipnis
Chris Maironis
Chris MaironisCommunity Newbie
posted in GONG EDUCATION & TRAINING
Q4 Product Buzz Live Recap

  Thank you to our raving fans who joined us for our last Product Buzz Live of 2021! To keep the excitement and conversation going, we wanted to provide a quick recap of some questions we received during the session. Take a look, and then refer back to this resource as you start to utilize Gong’s awesome new features! Miss the live Product Buzz? No worries! We’ve got you covered! Here is the recording of the full session! Can you set the requirement for viewers to identify themselves org wide?Yes, you can! That option lives in the Data Protection & Privacy settings area right below where you set the default and max share period.  Are you able to save these insights + their filters to refer to again and again?CRM filters won’t stick on the insights page.  You can, however, apply a saveable filter across an entire deal board by clicking the three dots in the top right corner of the deal board > Edit Board  Could you define multithreading as it relates to insights?Multi-threading m

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Molly Kipnis
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Andrea CantrellCommunity Manager
published in GONG EDUCATION & TRAINING
Three Key Takeaways on Planning Your Gong Rollout

It’s every program manager’s dream, right? A flawless configuration and a revenue organization that’s buzzing with excitement before launch. You’re putting in the hard work of coordinating efforts and standing up your instance. -But whether you’re a team of 5 or 500, change management is a mission critical (and often the least predictable) piece of the puzzle. So how do you ensure that your Gong users not only adopt, but reap the full benefits of the platform? Check out these three tips for planning a seamless and effective Gong rollout: Tip 1: Create an internal communication plan (early!)How will you inform your organization and get users excited about using Gong? You’ve just started the implementation process and go-live seems light years away, but establishing a comms plan early will give you time to gather resources and pivot if necessary. Answer these key questions:What’s in it for your team? Why should they want to use Gong? Make sure you’re informed about the value Gong offers.

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Mark Banuelos
Mark BanuelosGongster
published in GONG EDUCATION & TRAINING
Exclusive (virtual) Customer Training Day event

Exclusive (virtual) Customer Training Day eventA skills booster for everyone who uses Gong The fun doesn’t end after Celebrate! Top off your week by joining our Customer Training Day. When? Friday, December 3 What you’ll Learn Throughout the day, you’ll have a chance to uplevel and refresh your Gong skills to help you get the most out of the platform. You and your team will leave this event ready to boost revenue and win deals more often.  Session descriptionsGetting started, for frontline managers (1 hr) REGISTERIn this live, interactive session, you’ll learn how to review calls, drive deals, and track your team’s progress using Gong.6:15 - 7:15 am PST10:45 - 11:45 am PSTGetting started, for revenue professionals (1 hr) REGISTERThis live, interactive session will help you understand best practices for reviewing calls, assessing deals, finding calls, and tracking your progress in Gong.5 - 6 am PST9:30 - 10:30 am PST Overview, for admins (45 minutes) REGISTERNew to Gong? Join us to lear

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Mark Banuelos
Brandon James
Brandon JamesCommunity Manager
published in GONG EDUCATION & TRAINING
Build your own live training cadence: A lightweight guide for growing organizations

So you’re really getting serious about this education thing, huh? Good, let’s chat. Long before an organization has anyone in a formal training role, they should begin to think deliberately about how they educate their customers. Education plays a valuable role in the customer journey and is a key pillar of the notion that it's much cheaper to keep existing customers than go out and acquire new ones. I want to share a few things I’ve learned in my time at Gong that can help you formalize and standardize your customer education, specifically with regard to live training, long before it is any one person’s job. For full transparency, I was not a part of this time period at Gong as my hiring signified the end of this chapter and beginning of the next for our organization. For most organizations in this phase, delivering training to customers is either a significant portion of one/a few people’s job or a small part of a lot of people’s job. In either case, there are a few deliberate steps

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Nisha Baxi
Stephanie Pellegrino
Stephanie PellegrinoGongster
posted in GONG EDUCATION & TRAINING
Gong Academy has launched NEW Playbooks

The Gong Customer Education team launched brand new interactive playbooks in the Academy this week. Check out below for some brief descriptions and information on where to find them: The Coaching Playbook for Sales ManagersThis playbook outlines coaching methods and best practices you can use to build a culture of feedback and continuous improvement on your sales team. (READ: Ramp your team and win more often!)Click Here  The Sales Leadership PlaybookThis playbook outlines the leadership strategies and best practices that will help you build a culture of feedback and continuous improvement within your sales teams.Click Here  The Sales Enablement PlaybookIt outlines the enablement processes and best practices you can use to build a culture of feedback and continuous improvement on your sales team. Click Here

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Stephanie Pellegrino
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