The Latest and Greatest News in Gong Customer Training
Another 7,000 learners visited and took training via Academy in Q2! That's great news, particularly since the data shows a clear correlation between the level of Academy involvement and Gong adoption.
SDR usage increases 45% QoQ if they take 1 course in Academy!
AEs taking 10+ academy courses yield a 71% uptick in their Gong user adoption QoQ!
New Content
The Education Design team has been hard at work developing new live training offerings and some fantastic new self-paced courses available in Gong Academy. Check them out!
Streamlining
The EDU Design team has been focusing on streamlining the learning experience as a whole so when users arrive at Gong Academy they have a clear path on the next steps. Whether just getting started, seeking to get certified, or looking to level up your knowledge - we have you covered.
New Certifications
Not 1, but 2 new certifications for managers rolled out this quarter! Get the most out of Pipe Gen outcomes (Engage) and enhance your coaching skills via Enable Essentials. If you haven't checked them out, give them a look.
Manager Enable Essentials Certification
Manager Engage Certification
112 new certified users in Q2!
Get Your Badge On
Badges were launched for all of Academy's Getting Started content. They are a great add-on to help foster engagement and keep our customers returning to Academy, to level up their skills, and continue moving the needle on outcomes over the life of the customer journey.
Already completed the Getting Started path and want to share you accomplishment on LinkedIn? Here are the steps.
Academy is Going Public
We are putting the finishing touches on the first phase of Academy updates. The biggest enhancement is that external, non-customers and prospects will be able to create a login and access all the fantastic Academy content…and they can also get certified! More details are coming soon!
Let us know if you have any questions, feedback or thoughts and happy learning!