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Trending questions

Molly KipnisGongster

Gong Program Managers

How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

Gianluca CalioloCommunity Newbie

The Gong Community Job Board

Senior RevOps analyst + Senior RevOps Planning analyst

Hi,I am hiring in London a Senior Rev Ops Analyst with deep knowledge of Sales Compensation and Gong + a Rev Ops Planning analyst with knowledge of capacity planning, TAM & quota allocation, sales productivity metrics.

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3 days ago

Lisa MonahanNew Participant

SHARE REVENUE HACKS & TIPS

What agents are you building / finding useful in Gong?

I’m working to enable the field and sales leadership on useful ways to build and use agents in Gong in the new Assistant functionality. Right now I’m struggling to find ways to use it that are different than what they’re already used to accomplishing

Gianluca CalioloCommunity Newbie

SHARE REVENUE HACKS & TIPS

Forecast Wrap Up email

Hi,I run the internal forecast meetings (can’t record it) with the sales leaders. I really want to build a weekly wrap up email to send out to the Exec. I tried with Gong assistant to give me some feedback on latest forecast, changes, new deals in co

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3 days ago

Kellie PetruzzelliGongster

Gong Program Managers

Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more a

Vivian EdenNew Participant

COACHING

Automatic Scoring with Gong AI for Call Participant rather than Host

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way th

Callista MeyerNew Participant

GONG RECORDINGS

Gallery View of Participants in Gong Recordings

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell... Is there a way to see the participant grid/gallery view while watching a recording

Andrea CantrellCommunity Manager

Frontline Managers

Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hell

Andrew4DNew Participant

GETTING STARTED IN THE COMMUNITY

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

I'm working through the Foundation certification first, then Enable. My goal is to make sure Gong's full potential is realised and to embed it more deeply into onboarding and ongoing coaching.

RyanP1Community Newbie

GONG EDUCATION & TRAINING

Assigning New Hires

Hi friends!We are now needing to assign trainings to new hires that our segments have completed of existing employees. Our director is currently taking almost 10 steps that is an hour long every other week to add in new cohorts.One thing we considere

Gianluca CalioloCommunity Newbie

The Gong Community Job Board

Senior RevOps analyst + Senior RevOps Planning analyst

Hi,I am hiring in London a Senior Rev Ops Analyst with deep knowledge of Sales Compensation and Gong + a Rev Ops Planning analyst with knowledge of capacity planning, TAM & quota allocation, sales productivity metrics.

Callista MeyerNew Participant

GONG RECORDINGS

Gallery View of Participants in Gong Recordings

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell... Is there a way to see the participant grid/gallery view while watching a recording

Andrew4DNew Participant

GETTING STARTED IN THE COMMUNITY

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

I'm working through the Foundation certification first, then Enable. My goal is to make sure Gong's full potential is realised and to embed it more deeply into onboarding and ongoing coaching.

RyanP1Community Newbie

GONG EDUCATION & TRAINING

Assigning New Hires

Hi friends!We are now needing to assign trainings to new hires that our segments have completed of existing employees. Our director is currently taking almost 10 steps that is an hour long every other week to add in new cohorts.One thing we considere

Lance LewNew Participant

Sales Enablement

Building out a Question Library

Is there any way we can get Gong to see if they can capture for us every question we have been asked on a call?We want to build a matrix out of these questions (how many have been asked how many times) and make sure the reps are prepped to answer the

1366

19 days ago

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Marcos NeryCommunity Newbie

INTEGRATIONS

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls.

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25 days ago

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Jennifer WuCommunity Newbie

Sales Enablement

API call: /v2/calls/manual-crm-associations'

I’m having issues with the Gong integrations API via python.Here are my steps:I integrated HubSpot with Gong. I manually associated Gong calls with HubSpot accounts via Gong UI (I can see the associations in the UI) My application calls the API: /v2

Nicholas MolloyCommunity Newbie

CONFIGURING GONG

Prompt variables in engage

HiCan a prompt be created in an email to check the value of a salesforce field and based on the fields value to then include a specific block? For example a prompt would read - if a specific Salesforce field value is “A” - then Gongs Block named “A”

NatalieMNew Participant

DATA IN GONG

When I resume a contact in a Flow, Gong is removing them from the Flow instead.

When I resume a contact in a flow, it allows me to mark them as resumed initially, but, at the same time, removes them from that flow. Is anyone else experiencing this issue? Any idea on how to resolve it? The same time stamp is in the contact’s his

RyanP1Community Newbie

SHARE YOUR BEST PRACTICES

Training Data output

Hi there!We are loving the enable + AI trainer and rolled out a huge certification wth 5 parts + submitting calls to a library for scoring. Our director of platforms is having to use a lot of manual processes to build a spreadsheet dashboard for lead

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1 month ago