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GONGVERSATIONS: VISIONEER NETWORKING

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Trending questions

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

Elisabeth CourlandCommunity Newbie

CONFIGURING GONG

Completing Scorecards

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ?

Ralf PaschenNew Participant

GONG RECORDINGS

Gong and Calendly : Round robin events

Hi everybody, i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link. The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf

DLNATLEnthusiast

Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts. I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors. Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

Will KnibbsCommunity Newbie

Gong API is not recognising my filters or my cursor and just gives me first page everytime

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.

DLNATLEnthusiast

Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account. The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

Kaitlin PertlCommunity Newbie

CONFIGURING GONG

Salesforce Chrome Extension

Is it possible to mass add contacts from a Salesforce report to a flow? Or do you have to select them one by one within the report?

Kaitlin PertlCommunity Newbie

CONFIGURING GONG

How can we prevent users from removing people from someone else's flow?

We have teams that collaborate on accounts and might be targeting the same contacts. If someone tries to add a contact that is already part of another flow, how can we lock it down so they can’t remove that person?

Eugene SkinderskisNew Member

Late arriving data fromDateTime

I’m sending a request to v2/calls/extensive? and trying to fetch data for the previous UTC hour.Request body:{'filter': {'fromDateTime': '2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving some records, but when I rerun the same request later, I get many more additional records.What could be the reason for this behavior, and is there a way to fix it?

Icons Next to Activity Have Reversed

It seems with a recent update the purple icon that would show as activity when you call or email a prospect has now changed to red and the red icon that would show when the prospect would respond or interact with your activity is now purple.Did anyone else see this swap occur? I feel the red was a good alert to show when there was interactivity happened and would draw my attention, now I am just drawn to a bunch of my own stuff.

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

Elisabeth CourlandCommunity Newbie

CONFIGURING GONG

Completing Scorecards

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ?

Ralf PaschenNew Participant

GONG RECORDINGS

Gong and Calendly : Round robin events

Hi everybody, i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link. The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf

DLNATLEnthusiast

Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts. I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors. Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

DLNATLEnthusiast

Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account. The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

Kaitlin PertlCommunity Newbie

CONFIGURING GONG

Salesforce Chrome Extension

Is it possible to mass add contacts from a Salesforce report to a flow? Or do you have to select them one by one within the report?

Kaitlin PertlCommunity Newbie

CONFIGURING GONG

How can we prevent users from removing people from someone else's flow?

We have teams that collaborate on accounts and might be targeting the same contacts. If someone tries to add a contact that is already part of another flow, how can we lock it down so they can’t remove that person?

Eugene SkinderskisNew Member

Late arriving data fromDateTime

I’m sending a request to v2/calls/extensive? and trying to fetch data for the previous UTC hour.Request body:{'filter': {'fromDateTime': '2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving some records, but when I rerun the same request later, I get many more additional records.What could be the reason for this behavior, and is there a way to fix it?

Icons Next to Activity Have Reversed

It seems with a recent update the purple icon that would show as activity when you call or email a prospect has now changed to red and the red icon that would show when the prospect would respond or interact with your activity is now purple.Did anyone else see this swap occur? I feel the red was a good alert to show when there was interactivity happened and would draw my attention, now I am just drawn to a bunch of my own stuff.

Jennifer WuCommunity Newbie

Sales Enablement

API call: /v2/calls/manual-crm-associations'

I’m having issues with the Gong integrations API via python.Here are my steps:I integrated HubSpot with Gong. I manually associated Gong calls with HubSpot accounts via Gong UI (I can see the associations in the UI) My application calls the API: /v2/calls/manual-crm-associations However, I get a 404 error: No manually associated calls with CRM data found. Has anyone been able to get this API (in beta presumably) to work? Thanks!

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