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Trending questions

Matias CantellaNew Participant

Audio recording expired

hi everyone! Our license is set to expire in 20 days and I am doing an export through the API.I already have the calls data, extensive data and the transcript data.Using the /extensive endpoint I got the URL to the calls in the following format:https://honeyfy.s3.amazonaws.com/media-data/691659890599693766/4790962246381978987/4790962246381978987.playback.mp3?xxxxxxxxxxxxxxxxxxxxmy question is how I supposed to download the audio file from that link? Can anyone guide me with the code ?thanks for the help!

Oliver WoodCommunity Newbie

INTERNAL COLLABORATION

How to utilize Gong to determine impactful slides?

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

Kristen PaitCommunity Newbie

Task Type or Subtype in Salesforce

Hi all- Has anyone ever brought gong calls into Salesforce as an activity type subtype. I want to pull activity reports without using the report type of conversations. I heard that calls from GONG contain a subject starting with “ Zoom: ”, but subjects can be changed in Salesforce. The goal would be to determine which are phone calls and which are gong pre-scheduled calls. Thanks, Kristen

Zak FischenichCommunity Newbie

What's the Best Method for Tracking Pipeline Velocity?

I would like to easily see what is coming into the pipeline, falling out, and closing over time in the form of a graph and data points. Does anyone have tips or tricks for doing this in Gong/Salesforce?

LemonadeLXPNew Participant

Sales Enablement

Automated email send limits?

Hi! 👋🏻 First, thanks for your insight. My sales team is eager to hop onto Gong, but I had some questions around regulatory controls that they weren’t sure how to answer.Does Gong have the ability to send emails in an automated manner? If so, are there ways to limit things such as emails to a domain in a day, or overall messages per second and so forth?With Google’s limits on sends, I’m hopeful to mitigate the risks associated to automations that use Google as an MTA (I understand that mails will get sent through our Google Workspace?)Thank you!Alex

Courtney_MiraklHigh roller

Monthly Visioneer Community Meetup: How Visioneers Use Gong

Your April 2024 Visioneer Meetup Recap!

Hello Visioneer Community! Our April Visioneer Community Meetup is a wrap! Thank you to everyone who joined - we’re thrilled to see our small but mighty group growing! 💪🏻 We were joined by Viken Eldemir, the CEO of DataChat, who shared how his team uses Gong to better develop their product and influence roadmap priorities. Like many, Viken started with a resistant attitude towards Gong, considering it to be like “big brother”. That changed quickly when he saw the positive business impact Gong had for his team by getting product feedback directly from the customer. Fast forward to today, and Gong is a “must have” tool for him - bringing it to his new organization within his first week of joining! Curious to find out how to expand Gong to your product teams? Listen to the recording here. The conversation evolved into the different ways the Community is utilizing Gong to share customer feedback with product teams. For those interested in learning more, here is the recording of the prese

TLee McNabbCommunity Newbie

GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

Becki HenryCommunity Newbie

GONG RECORDINGS

Uploaded video cuts off beginning and end

When I am uploading my 38 second video, Gong is only showing 35 seconds of it. This may seem minor, but I had an intro and outro fade on my video that is now missing. How can I prevent this from happening?

Ben WhiteheadNew Participant

Sales Enablement

Gong Leaves Call after 5 mins? Can I change this

Hello, RE: Gong. If I am recording on Gong on MS Teams, if no one joins in the first 5 mins, Can I change this?

Andrew O'DriscollHead cheese

Beginners Guide To The Gong API - Recap.

Thanks so much for joining our Beginners Guide To The Gong API Meetup. It was exciting to have such an engaged group ready to get using the Gong API. If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data. Resources: Link to the call We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording

Matias CantellaNew Participant

Audio recording expired

hi everyone! Our license is set to expire in 20 days and I am doing an export through the API.I already have the calls data, extensive data and the transcript data.Using the /extensive endpoint I got the URL to the calls in the following format:https://honeyfy.s3.amazonaws.com/media-data/691659890599693766/4790962246381978987/4790962246381978987.playback.mp3?xxxxxxxxxxxxxxxxxxxxmy question is how I supposed to download the audio file from that link? Can anyone guide me with the code ?thanks for the help!

Oliver WoodCommunity Newbie

INTERNAL COLLABORATION

How to utilize Gong to determine impactful slides?

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

Zak FischenichCommunity Newbie

What's the Best Method for Tracking Pipeline Velocity?

I would like to easily see what is coming into the pipeline, falling out, and closing over time in the form of a graph and data points. Does anyone have tips or tricks for doing this in Gong/Salesforce?

LemonadeLXPNew Participant

Sales Enablement

Automated email send limits?

Hi! 👋🏻 First, thanks for your insight. My sales team is eager to hop onto Gong, but I had some questions around regulatory controls that they weren’t sure how to answer.Does Gong have the ability to send emails in an automated manner? If so, are there ways to limit things such as emails to a domain in a day, or overall messages per second and so forth?With Google’s limits on sends, I’m hopeful to mitigate the risks associated to automations that use Google as an MTA (I understand that mails will get sent through our Google Workspace?)Thank you!Alex

TLee McNabbCommunity Newbie

GONG RECORDINGS

My Gong AI Summary isn't available on a call

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

Ben WhiteheadNew Participant

Sales Enablement

Gong Leaves Call after 5 mins? Can I change this

Hello, RE: Gong. If I am recording on Gong on MS Teams, if no one joins in the first 5 mins, Can I change this?

Ashley MurdterNew Participant

GONG RECORDINGS

Can you combine multiple snippets into a video?

I am taking snippets from each of my salespeople and want to use it to create a video with the best snippets from each. Is there a way to do that in Gong? Thanks!

Shaan VaidyaNew Participant

Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call?

Paolo PesentiCommunity Newbie

GETTING STARTED IN THE COMMUNITY

Task in mobile APP

Hi, is it possible to manage task (call, task, ecc not only AI to dos) directly in the mobile APP?Is there some videos about this topic?CiaoPaolo

API - handling data updates in Gong

Hi! When using the Gong API to sync data out of Gong, is there some standard pattern for keeping data up to date? In the documentation I see webhook rules which only can send webhooks after a call is processed and retrieving calls by date range which doesn’t support polling by updated times. Is there some other approach to syncing data that I’ve missed, or is the usual pattern just getting the Gong call data once it’s done processing, and not expect any changes otherwise? Thanks for any insight!

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