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WELCOME TO THE VISIONEER COMMUNITY

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GONGVERSATIONS: VISIONEER NETWORKING

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Trending questions

Taha JamalNew Participant

Smart Tracker Summary Export to SF

How can i export the smart tracker summary for a custom smart tracker to a text field in Salesforce? I do not see the ability to map that to a custom field in SF. Any Suggestions?

Kellie PetruzzelliGongster

Gong Program Managers

Program Manager Launch Certification: Share Your Goals

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices. Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having. To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

Andrea CantrellCommunity Manager

Frontline Managers

Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

Meredith DawsonNew Participant

Gong Program Managers

What is your goal in becoming Launch certified?

My goal is to become proficient in the platform to the point I can easily assist our implementation team in navigation and troubleshooting. I am also excited to learn to build analytics into the platform that will guide our teams performance with transparent metrics.

Geert MerckaertNew Participant

Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself.

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

Sherhonbek NuralievNew Participant

Sales Enablement

Gong API /v2/tasks throwing error "Json parse error, verify Json format matches the API description."

{ "requestId": "2lqvzmeot2l2cb1gaxy", "errors": [ "Json parse error, verify Json format matches the API description." ]}

Will KnibbsCommunity Newbie

Gong API is not recognising my filters or my cursor and just gives me first page everytime

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.

Rene PenaCommunity Newbie

Export Smart Tracker "Phrase" to CRM

In Salesforce if a Tracker is present on a Gong recording, a record is created on the Call/Conversation object in for each Tracker. For Keyword trackers, you are allowed to populate a field called Tracker Phrase that sends over the exact phrase that triggered the tracker. I was wondering if there was an equivalent for Smart Trackers. I thought it’d be interesting to see that information in Salesforce, particularly on Opportunities where any of the Playbook (we use MEDDPICC) Smart Trackers are present.

schengNew Participant

Get Calls API Route's Page Size Too Small

Hi, I am hitting the POST /v2/calls/extensive API route and I noticed that the response has the currentPageSize set to 50. I thought I remember this value being set to at least 100 previously. I also checked the GET /v2/users route and it is returning 100 records. Since I am using the /v2/calls/extensive route to import call data, is there a way this currentPageSize property can be increased so I hit the route less?Request:{ "cursor": null, "filter": { "fromDateTime": "2025-07-01T11:00:00Z", "toDateTime": "2025-07-08T23:00:00Z" }, "contentSelector": { "exposedFields": { "parties": true, "content": { "structure": true, "topics": true, "trackers": true, "trackerOccurrences": true, "pointsOfInterest": true, "brief": true, "outline": true, "highlights": true, "callOutcome": true, "keyPoints": true }, "interaction": { "speakers": true, "video": true, "personInteraction

Taha JamalNew Participant

Smart Tracker Summary Export to SF

How can i export the smart tracker summary for a custom smart tracker to a text field in Salesforce? I do not see the ability to map that to a custom field in SF. Any Suggestions?

Meredith DawsonNew Participant

Gong Program Managers

What is your goal in becoming Launch certified?

My goal is to become proficient in the platform to the point I can easily assist our implementation team in navigation and troubleshooting. I am also excited to learn to build analytics into the platform that will guide our teams performance with transparent metrics.

Geert MerckaertNew Participant

Analyse call transcripts in bulk for content marketing purposes

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself.

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

Sherhonbek NuralievNew Participant

Sales Enablement

Gong API /v2/tasks throwing error "Json parse error, verify Json format matches the API description."

{ "requestId": "2lqvzmeot2l2cb1gaxy", "errors": [ "Json parse error, verify Json format matches the API description." ]}

schengNew Participant

Get Calls API Route's Page Size Too Small

Hi, I am hitting the POST /v2/calls/extensive API route and I noticed that the response has the currentPageSize set to 50. I thought I remember this value being set to at least 100 previously. I also checked the GET /v2/users route and it is returning 100 records. Since I am using the /v2/calls/extensive route to import call data, is there a way this currentPageSize property can be increased so I hit the route less?Request:{ "cursor": null, "filter": { "fromDateTime": "2025-07-01T11:00:00Z", "toDateTime": "2025-07-08T23:00:00Z" }, "contentSelector": { "exposedFields": { "parties": true, "content": { "structure": true, "topics": true, "trackers": true, "trackerOccurrences": true, "pointsOfInterest": true, "brief": true, "outline": true, "highlights": true, "callOutcome": true, "keyPoints": true }, "interaction": { "speakers": true, "video": true, "personInteraction

Elisabeth CourlandCommunity Newbie

SUPPORT TIP OF THE WEEK

AI Briefer - Need help to automate

Hey team ! When setting up my automation, i would likeIsolate calls that turn a prospect into a customer (done) Automatically trigger an ai briefer to screen the entire account and catch a brief type send this brief type result via a webhook.How can i do that please?

Caroline Johnson MemoloCommunity Newbie

Whispers - Not Enough Team Members

I’m trying to set up Whispers for Topics, and no matter how broad I set my filters, I still see “Not enough team members found”. Does anyone know why this is the case?

jackatdisplayrCommunity Newbie

Live In-Call Suggestions in Zoom

In HubSpot, when you sync Playbooks with Zoom, you can surface real-time suggestion prompts (e.g. call scripts, follow-up questions, objection handlers) directly within the Zoom interface during a live call.Does Gong offer a comparable capability?

Tristan ReinhardCommunity Newbie

Has anyone used the Co-Pilot and Gong integration yet? I have the integration set up but I am struggling to get Co-Pilot to answer the way it needs to. I am starting with the use case presented by Gong in which a rep can ask it questions around their day/ past demos etc. I am struggling as Co-Pilot is pulling so much information around dates and times they’ve mentioned in calls and such. I have tried to use the Database names from the API and phrasing a ton of ways, using co pilot to rephrase my phrase but can’t get it to do a simple review of past day etc. Basically, does any one have any tips on getting it work like the demonstration? I can ask about a very specific call in the time frame and it pulls it up so I know the data exists.

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