Groups
Academy
Influencer Club
Referral
Events
Help
Gong

ICYMI: You Asked, Amit Answered!

7 days ago

WELCOME TO THE VISIONEER COMMUNITY

537 Posts
1,770 Replies
4,424 Members

WHAT'S NEW IN THE COMMUNITY

GET STARTED

WANT MORE?

Connect 1:1 w/ Gong Customers

Get our Academy Playbooks

Attend a training or meetup

FREQUENT FLYER

How Gong Uses Gong

Product updates

Read product updates and submit product feedback

Join a Group

NEW TO GONG?

Community newbie? Start here!

Connect 1:1 w/ Gong Customers

Getting Started Live Training

CUSTOMER NETWORKING

Recently active
Trending questions

Will HayesEnthusiast

Gong Program Managers (Gong customers only)

Delete Recordings where Customer Doesn't Attend

Hey Gong Community!Is there a way to easily find all calls that the customer doesn’t end up attending, so that I can delete them? Or better yet, is there a way to have them automatically deleted? I’ve found some calls where our reps are on the line for ten minutes talking to each other, and then the call ends because the customer never showed up. We don’t want to have those calls as it affects our overall call data.

Molly KipnisCommunity Manager

Gong Program Managers (Gong customers only)

What’s your best Gong rollout advice?

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

Nisha BaxiCommunity Manager

Introduce yourself to the Community

Hey Community friends,We thought it might be fun to know who’s who -- I’ll start!I’m Nisha, and I’ve been with Gong since April. I’m so excited to lead our Community efforts. I live in Mountain View and am really passionate about building Gong Marvels. My family consists of three generations of sales people! Hit me up if you have any questions or concerns, or you just want to say hi.Looking forward to meeting you all!- Nisha

Matt HandsCommunity Newbie

CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

Molly KipnisCommunity Manager

Gong Program Managers (Gong customers only)

What’s your best piece of advice for getting stakeholder buy-in?

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

Molly KipnisCommunity Manager

Frontline Managers

What's something you've learned from a coaching mistake or pitfall?

When things go wrong (and they will!), change management can be scary. Tell us your scary change management story and pitfalls to avoid.

Molly KipnisCommunity Manager

Gong Program Managers (Gong customers only)

How have you / are you planning to track Gong adoption at your organization?

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

Jaryd DulieuNew Participant

Best practices for tracking Solution Consultant Insights?

Hi all,I’m trying to figure out a better way to track the way our SC’s position our solutions on their calls. The problem is that our SCs do not “own” the calls they participate in - the AE does. Because they do not “own” the call, Gong doesn’t seem to be able to track the topics and trackers that they trigger on their calls.Does anyone have any best practices on how they use Gong to measure Solution Consultant productivity and efficiency? Thank you!

Kellie PetruzzelliCommunity Manager

Gong Program Managers (Gong customers only)

Program Manager Launch Certification: What Did You Learn?

(Hi! You’ve reached a topic specifically for folks participating in the Program Manager Launch Certification. If you’re a Gong Program Manager and would like to learn more about getting certified, please click here!) Congratulations, Program Managers — you’re nearly complete with your Launch Certification! Between what you’ve learned in the Gong Academy as part of your certification and the practical knowledge you’ve picked up while onboarding and implementing Gong at your organization, we know your brains must be bursting with invaluable Gong knowledge. So, this brings us to your second (and final) Community assignment for your Launch Certification. Please share your answer to one (or both of) the following questions: What is the most important thing you learned during this Launch Certification? What is your #1 piece of advice for a new Program Manager who is implementing Gong? Thanks for taking the time to not only share with us here at Gong what you found valuable during your c

Molly KipnisCommunity Manager

Gong Program Managers (Gong customers only)

What Gong Collective integration has the most impact on your organization?

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

Will HayesEnthusiast

Gong Program Managers (Gong customers only)

Delete Recordings where Customer Doesn't Attend

Hey Gong Community!Is there a way to easily find all calls that the customer doesn’t end up attending, so that I can delete them? Or better yet, is there a way to have them automatically deleted? I’ve found some calls where our reps are on the line for ten minutes talking to each other, and then the call ends because the customer never showed up. We don’t want to have those calls as it affects our overall call data.

Matt HandsCommunity Newbie

CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

Marcos NeryCommunity Newbie

Using Gong's calls API, any way to sort results by date descending? Meaning getting the most recently recorded calls first.

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks!

Roman AleksandrenkoGongster

GETTING STARTED IN THE COMMUNITY

What's the best resource that helped you getting up and running with Gong fast?

Hi everybody,I’m curious about the smaller companies without a dedicated tech admin and very limited support from Gong. 1. How did you manage to navigate through the setup & integrations phase?2. What was the most helpful resource and why?3. What were the most challenging parts of the process? Thank you for the help! PS: sorry if somebody already asked about this, I just couldn’t see it anywhere.

multiplex123Community Newbie

Can I filter by a field not being empty vs a specific value?

I’m creating a deal board for more complex deals that require executive sponsorship. The way this is indicated is by whether or not a rep fills out an open-text field “Additional Support Needed by ELT” explaining what they specifically need help on/what makes it a complex deal (Example: Prospect sent us an NDA that potentially exposes us to x,y,z--need legal team review). Because each of these values will be unique, is there any value I can put in the filter that is essentially Additional Support Required = Not empty/is known/Not Blank?

Kelly ParksCommunity Newbie

CONFIGURING GONG

Gong Call Library

Hello -I have been using the Gong Call Library for years, but feel very limited by it’s functionaity. If possible could I suggest: Bulk adding of calls Less steps to add a call. Right now you have to go to the call page, select a folder, and click add. I would prefer if you could just click “add to library” from the listing of calls without having to click into the call page. The ability to drag and drop calls into the libraryThank you,Kelly

Holly HampsonCommunity Newbie

CONFIGURING GONG

Create filter on external participants use of keyword trackers?

Hello - have you successfully created a filter to track an external participant’s use of a keyword tracker?

Dee RooksNew Participant

GONG RECORDINGS

View all 'Listened' calls

Hi team, I am looking to see if anyone knows how to run a filter (or report) that shows all calls I’ve listened to. I can see the ‘Listened’ text beside individual calls, but is there a place where I can filter to view all of these at once? Thanks

laurathedigitalcsmCommunity Newbie

Reporting in Customer Success

Hi Gong Community, and especially Customer Success (Enablement) folks!I’m looking to use Gong for reporting about our activities within Customer Success. We have now launched the following aspects:Topics for Customer Success Trackers for Customer Success Smart Trackers for Customer SuccessThe next step is to leverage this information for internal reporting, within the team, for our team leads and for the stakeholders above. I am curious to get inspired on what you do to create transparency!What information do you report on regularly within the 1:1s you have, the team meetings, your leads and leads’ leads? How do you check how your customer calls impact pipeline? Do you follow call naming conventions to analyse certain types of calls? Do you leverage CRM information to build certain reports, track campaigns or topic performance? In Customer Success, we are not the primary account owners, which can complicate things. I am excited to hear from you, and happy to also have a chat about it

AnthonyZNew Participant

CONFIGURING GONG

Can you export a call transcript?

Is it possible to export the transcript of a call to a spreadsheet? I am wanting columns with Time, Speaker, and Transcribed Audio.

LEADERBOARD

Show full leaderboard

EVENTS CALENDAR

VIDEO: GETTING STARTED

FOR CUSTOMERS ONLY

Tech Admin Resource Hub

Program Manager Resource Hub

Gong Academy

Build your expertise and Gong like a pro

Help Center

Access FAQs, documentation and more

Raving Fan Club

Participate in our advocacy and referral program

Powered by inSided

Terms & Conditions Cookie settings

WELCOME VISIONEERS

GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE

NOT A CUSTOMER? FILL OUT THE FIELDS BELOW:

Username *

E-mail address *

First Name *

Last Name

(Private)

Only you and moderators can see this information

*

Job Title

Company *

Department

City

Country

Password *

I have read and agree to the Gong Community Guidelines and Privacy Policy

loginBox.register.email_repeat

Login to the community

Create an account

GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE

NOT A CUSTOMER? FILL OUT THE FIELDS BELOW:

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK