Skip to main content

Greetings,

 

I have noticed that "Notetaker" has recently begun joining our Zoom calls. This issue arose after we had to disconnect and reconnect Zoom to Gong today. Prior to this, our Zoom call transcripts and other functionalities were operating smoothly. Could you please provide any insights or solutions to address this matter?

Hi @Guilherme Ricchini, I’m looking into this for you — thanks for your patience!


Hi again @Guilherme Ricchini!

I chatted with our Support team about this and we recommend creating a ticket with an example of a call where the bot joined after reconnecting to Zoom so we can look into this further.

Please submit a ticket here: https://contact.gong.io/hc/en-us/requests/new

Thank you!


Reply