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DATA IN GONG

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Nisha BaxiCommunity Manager

posted in DATA IN GONG

NEW Hot off the press: Data courses in the Academy

Leverage Gong Data: https://academy.gong.io/leverage-gong-data/1437705/scorm/vp9viwf9h55y?reg=1 Measure Gong Adoption: https://academy.gong.io/how-is-our-team-doing-with-gong-adoption/1437702/scorm/fz4x2eeq4bq8?reg=1

4 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting The Gong Experience In Salesforce - March 8th Data In Gong Meetup Recap

New to Gong for Salesforce?Already using it and want to take it to the next level? Watch a recording of @Shif Arad and Dor Sened, two names synonymous with Gong for Salesforce, lead us through a very informative session on Gong for Salesforce. I know Gong and Salesforce pretty well and I walked away with a lot of new information and tips. HIGHLIGHTS: Data Enrichment:How many times have you wanted to add contacts that Gong automatically captures, through its visibility to meetings and emails, to Salesforce? Wait no more! People were very excited to learn about the Salesforce data enrichment opportunities using Gong participant data and Salesforce flow. I liked in particular that Gong for Salesforce comes with out of the box Flows that you customize for your company. So you can update/ create Participant Contact Roles, Competitors, and enrich Contacts and Leads. Push Emails (and Calls) to SalesforceWhile not technically part of Gong for Salesforce, Dor reminded us of the long-standin

19 days ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting from data to insights quickly - Gong Data Cloud + Snowflake meetup recap

@Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights: Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/: CSV (easy but manual, partial data) API (technical, partial data) Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data) Gong Data Cloud is the answer! Get a practically full Gong data set, optimized for analysis, autonomously shared to

1 month ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

JOIN US FOR OUR NEXT MEETUP: Extracting Gong Data, a technical deep dive with a Snowflake focus

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you! (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong. Whether you are a frequent CSV exporter, or you are building out a Snowflake instance with Gong data, this meetup is for you. Topics: I will show practical examples and discuss the pros and cons of the many ways to extract data. (CSV, Gong for Salesforce, Gong API, Fivetran) @Or Farber from Gong will go deep dive on an exciting new Gong feature that automatically pushes data from Gong to Snowflake REGISTER HERE https://gong-io.commsor.com/e/2-7-visioneer-community-meetup-for-data-in-gong Want to get a cool Gong hoodie to keep you warm this winter? Earn a Gong hoodie for sharing your data extraction story! Reach out to me if interested. Consider: If the Gong API is new to you, review our past meetup: The

2 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Data In Gong Meetup Recap: Closed lost/ won analysis

Thanks to everyone that attended today’s Community Meetup focused on making the most of your data in Gong. We were pleased to see a number of Gong employees from the Product Analytics Team and Value Engineering team. They are curious to hear from Gong customers, and we expect to have them join future meetups. It’s a great opportunity to get insight into current and future features. Thank you @Or Farber, @Assaf Levinson, and @Claudia McSweeneyThank you @Pete Thornton, @Marissa Lough, and @Deborah Deardorff for your contributions. I really like Pete’s comment on the “potential of data”. So true. We are here together using Gong to realize that potential. Today’s We focused on ways to discover what is working or not in your deals. Who doesn’t want to know that?! Listen to the call Highlights: People spoke about the “sea of data” and wanted to know how to explore that sea using Gong We presented assumptions and tips on how to approach this type of analysis. For example I proposed that

2 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Data Meetup January Topics. Wednesday Jan 18th.

Join us tomorrow Wednesday Jan 18th for our monthly Data Meetup, where we focus on making the most from your data in Gong. Tomorrow’s topics may include the following, and we may choose others based on feedback:CRM based reporting - what’s working or not. Who doesn’t want to know that?! How to access the health of a Gong instance - what 20 things would you look at Write back to Gong: Possibly looking at how to write event/ task data to Gong @Joe Barrow I have a free spreadsheet I plan to share that allows you to see and compare what’s working and not. It just needs you to add your calls. Register Hope to see you there. Andrew.@Molly Kipnis

2 months ago

DLNATLCommunity Newbie

asked in DATA IN GONG

Call associations en masse

After a recent migration from Chorus, I have a large swath of calls that are not associated with an account. Any tips for going about this association process? Reports to get organized? Ways of easily doing large numbers of associations (vs clicking into each call and manually associating?) Thanks to you all!

3 months ago

Molly KipnisCommunity Manager

published in DATA IN GONG

Bharath AsokanCommunity Newbie

asked in DATA IN GONG

Download all recordings via API

Folks, Our license is set to expire in another 10days & we need to download around 3000+ recorded calls with transcripts. Is there any API to download the calls fed in the call IDs which I can get from https://api.gong.io/v2/calls/?

6 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Beginners Guide To The Gong API - Recap.

Thanks so much for joining our Beginners Guide To The Gong API Meetup. It was exciting to have such an engaged group ready to get using the Gong API. If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data. Resources: Link to the call We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording

6 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Want to use the Gong API? Don't know how to get started?

Join our meetup tomorrow, Wednesday, September 14 at 1pm EST Spoiler Alert: The Gong API is easy to use. I’m super excited to show you how. Beginners Guide to the Gong API Meetup TomorrowGet confident on when and how to use the Gong APGet started using the Gong API with the Gong API Starter Kit Register here

6 months ago

Frank ChambersCommunity Newbie

asked in DATA IN GONG

Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

7 months ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong. We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports. Favorite Product Features of Program Managers Interaction Stats Gong Assist Teams Tab: Specifically peer call review A real life use case Finding That Impacted Results: One Program Manager used Gong to identify that the corporate sales presentation template had reps getting to value late in selling conversations. Solution: “we said look the solution overview slide needs to be the second slide in your deck. And we made that change universally across the board with our team and actually updated the corporate template.. And so, and in the two weeks since

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8 months ago

Stephen GatchellNew Participant

asked in DATA IN GONG

Utilizing NLP to drive insights into recordings

Is there functionality to built in Gong to drive insights by using NLP or a way to connected external tools?

9 months ago

Greg KimballNew Participant

asked in DATA IN GONG

Write Gong Deal Warnings to Salesforce

Hello,We’re hoping to write Gong’s Deal Warnings back to Salesforce for reporting purposes. Is this possible through webhooks or API? Thanks,Greg

10 months ago

Andrew O'DriscollHead cheese

asked in DATA IN GONG

Add email labeling to the API

I really like the Gong Email labeling feature (See this Help Center article if you are not familiar with it).However from what I can tell email labels are not available in the API. We are doing some email analysis using the API, and it would be great to have the email labels available. Are there any plans to include email labels in an API call such as data-for-email-address ?

11 months ago

Matt MetrosNew Participant

asked in DATA IN GONG

Talk Time Trends week Over week

I am having some trouble with Gong reporting and was hoping somebody in the community could help me out: I am looking for a Gong report showing talk time Week over week by our account executives. I am trying to see if the % is starting to shift downward since we put our new playbooks into practice. Is this possible with Gong?

1 year ago

patricia.bautistaCommunity Manager

published in DATA IN GONG

Resources from 'Reporting to feast on: Savory tips on how to leverage Gong data'

Thanks for coming to our recent customer event! As promised, here are some resources to help you get more out of Gong: GONG FOR SALESFORCE: This no-cost add-on within Gong is available through our Help Center. Just follow the set-up instructions here. Connect with your Salesforce Admin or our technical support team if you have technical questions. OUT-OF-THE-BOX REPORTS: Don't know where to start? We've got you covered. See what's available out of the box here, then follow these instructions: In Salesforce, go to the Reports page, click on All Folders in the left pane, and select Gong Reports. Need a report that isn't supplied? Email your CSM. DEMO OF ‘GONG FOR SALESFORCE’ AND RECORDED WEBINAR: Watch Gong's very own Mike Larkin demo Gong for Salesforce, from installing to report generation. Check it out here. This is what’s included: There’s a short demo of the Conversation custom object and its features, an overview of the Gong Sales Engineering dashboard to show how

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1 year ago

Mat RodriguezCommunity Newbie

asked in DATA IN GONG

Having trouble authenticating my requests using Postman

Hello! I’m wondering if anyone has any experience using Postman to run HTTP requests to the Gong API. I’m trying to manually authenticate my connection and I can’t seem to generate the API token correctly for it to do a simple GET on my entire user table.I would love if someone could point me in the right direction. I’ve followed the API documentation perfectly but I think I’m missing something with putting the authenticator token in the header of my request. Thanks!

1 year ago

Aurel LaorCommunity Newbie

published in DATA IN GONG

How AppsFlyer is using Gong for CS

A few years ago at AppsFlyer, we declared ourselves customer obsessed. In order to live up to this vision, we built an amazing 270-person Client Services (CS) team that’s spread around the globe. Our day-to-day work focuses on delivering value and helping our customers achieve their desired business outcomes using AppsFlyer. We conduct video calls with customers on a daily basis, and we wanted to determine how we were doing on those calls. (Plus, Covid had moved all of our face-to-face interactions to video calls). Though Gong was originally designed to help sales teams, we were eager to use it to measure everything happening on our CS team, and to improve ourselves. Our first step was recording and collecting data. We believe in the power of data, and consider ourselves (and our decisions) data-educated! Using our dashboard tool, Looker, we visually represented the data and connected it to the metrics by which we measure our team: Relationships and their strength Early risk identi

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1 year ago

James KaseCommunity Newbie

asked in DATA IN GONG

Reporting on Call Interaction with Deals

Hi All, Here’s the scenario:We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not. (Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere) Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce? Appreciate any help with this. - James

1 year ago

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