DATA IN GONG

Hello-We have a number of customers that ask us to disable call recording for security reasons. As a result, we need to manually take notes. What is the best way to make these notes visible to Gong and the specific account history?Ideally, it would be great to add the meeting notes to a specific field in SFDC in the Calendar event, and have that sync back to Gong into the Gong Calendar event.Another option would be to have the ability to add additional notes to an existing Calendar event, and have that incorporated into the summary and synced back to SFDC.Let me know if there is something I am missing on this.Best,MarcHere is a SFDC Calendar Event, and some of the fields that could work. 

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself. 

When I resume a contact in a flow, it allows me to mark them as resumed initially, but, at the same time, removes them from that flow.  Is anyone else experiencing this issue? Any idea on how to resolve it? The same time stamp is in the contact’s history as “resumed” and then “removed.” I have not heard back from Gong support yet and need to keep these contacts in my flows.

Following up on the Snowflake/MCP discussion that I posed in Integrations, I put together an open-source starting point for teams that want to connect approved Gong data to AI assistants like ChatGPT, Claude, Cursor, or other MCP-compatible tools.gongctl is an unofficial, local-first Gong API CLI plus a read-only MCP server. It syncs approved Gong data into your own SQLite or Postgres cache, then exposes a controlled MCP surface that an assistant can query without receiving Gong API credentials, raw exports, writable database access, or full transcript dumps.The goal is not to replace Gong AI, Smart Trackers, scorecards, or Gong-native workflows. I see it as a launch point for focused point solutions that can enhance current Gong offerings: objection discovery, tracker or scorecard candidate analysis, coverage checks, campaign or enablement research, and other evidence-backed workflows that can eventually be operationalized back in Gong.I am looking for feedback from teams using Gong h

A lot of teams I’ve been working with lately are realizing they’re sitting on a treasure trove of data and that AI Builder is a fast way to turn that into real, practical value and content without a heavy lift on their team’s part. Here are a few quick wins that I’m seeing teams leverage: 30-60-90 day onboarding plans Using historical call notes, deal data, and existing enablement materials, teams are prompting AI Builder to create structured onboarding plans for new hires. Using filters on your existing calls, content is easily tailored to role, segment, or region. This makes it much easier to ramp people consistently and start building your onboarding strategy without reinventing the wheel.  Stronger, data-backed scorecards Instead of guessing at “what good looks like,” teams are grounding scorecards in real patterns from their Gong data. For folks that are not used to building scorecards, it can be difficult to define exactly what milestones matter most and how to measure success.

Hello,I need to catch every mention of security tools and source code management repositories from our customer tools.Gong seems to be struggling with the volume of calls in scope, and also the number of keywords in the filter (it let me enter them all and save the stream).Are there hard limits for a) numbers of calls in scope or b) number of keywords in a filter , per stream … that I should not go beyond ?Is the solution to split things into more streams ?Many thanksJoe

Is there any way to track email data by using key words in AI Theme Spotter / ‘Ask AI’ in the Conversations tab? It seems like you can only track key words in calls for both and not emails. If you were able to track key words in emails somewhere then that would be amazing. Would love to be able to track email responses from flows by using key words. Thanks!

Is there any way to track email data by using key words in AI Theme Spotter / ‘Ask AI’ in the Conversations tab? It seems like you can only track key words in calls for both and not emails. If you were able to track key words in emails somewhere then that would be amazing. Would love to be able to track email responses from flows by using key words. Thanks!

We turned on AI scoring in our Gong account recently, but the scorecards that are being answered by Gong AI are not surfacing via the API. I am using the v2/stats/activity/scorecards endpoint and only filtering on the call date, but not seeing all the expected scorecards.Are there plans to add these scorecards to the API? And if so, when is that expected to happen? 

Is it possible to see call sharing information via the API?

I created a customized AI Briefer prompt and shared with executives in my company how they could access it. I would love to know whether people are using it -- is it possible to access stats reports for AI briefers somewhere? Thanks!

Is it possible to access calls aggregated via stream through the public API? I have a folder which contains a stream that aggregates several calls which are within my Company Library (they are not private). However, they are not showing up when I do an API request to get the calls in that folder. 

Curious to hear how others are starting to leverage the new AI Builder feature and the prompts that have had some success or shown valuable insights outside of the default prompts! One that I’ve seen some success with is further fleshing out and detailing customer case studies and success stories around specific products that were recently launched.

When viewing Gong Analytics > Flows, for a specific flow, I know I can see the overall open rates and clicking on ‘ opened’ is showing me who has opened my email.Is there a way to see how many times each recipient has opened my email without manually clicking on each person’s name? I haven’t found a way to do this and am spending a signifcant amount of admin time, trying to prioritize my outreach, based on flow engagement, where I want to target recipients that have opened my email multiple times, first.Even better, it would be great if Gong insights could prioritize my open rates based on this activity. Currently, it’s ordered by recipient name, alphabetically, instead of engagement.

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

I am struggling to get the tasks API endpoint to work. Has this been depreciated?  

Dear Gong folks, how can we best track when someone is opening an email A LOT, or clicking our emails, whether they’re in Flows or not? This has been frustrating to try and pin down - the activity feed alone is not enough.Is there any solution for an AE or SDR to be able to see, for example, for every Lead or Contact I’ve emailed during X time frame, who interacted with my emails the most? I got this question today from an AE today, and I don’t have a great answer: Gong question that I'm wondering if you might know the answer to - Is there a way to show a list of all of my prospects (even those not in a Flow), but sorted by engagement? I was going through my activity feed and noticed someone opened an email a couple times today, so I clicked into his contact info in Gong. Turns out he has an engagement score of 15, but because he already finished the flow, he doesn't show up in any upcoming tasks or anything like that. Would love to be able to see those people so I can call them!

Gong Deal Boards/AnalyticsI'm working on a project to improve our sales process and I'm looking for some insights and best practices from the community.I need an automated way to identify deal ratios of emails to calls. This would help us spot and address potential inefficiencies in our communication strategy.I've spent a lot of time reviewing Gong's dashboards, deal boards, and native metrics. From what I can tell, there isn't a simple, out-of-the-box solution to calculate this ratio by combining email data and call data from Gong directly within the Gong platform.My Proposed Solution:My current plan involves using Salesforce as the central hub to perform the calculation, and then importing that data into Gong. Here's my step-by-step approach:In Salesforce create custom fields on the Opportunity object to track Email Count and Call Count, updating them with Salesforce Flows. I'll map this new Communication Ratio custom field from Salesforce into Gong.  I'll use this new metric to buil

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.  

Hi, I’m trying to add a metric that i can use on a dashboard that show much how (what %) of total won deals were also created in quarter.  Is there a why to add a period filter onto the metric builder? Is there a different way to get the numerator filtered on once date criteria, and the demonitor being on different date period. 

For an internal assistant tool I am trying to retrieve all transcripts we have for specific people who I want to fetch by email address. I understand that get /v2/calls provides me with calls in a certain date range, and I could, in theory, then make a post /v2/calls/extensive to then go through the “parties” and then, based on the responses, go back to post /v2/calls/transcript to retrieve the transcript. But that seems like a lot of uncessary strain on the API. Is there a better way to get all IDs for all calls involving a person by email address?I checked the search and someone was trying something similar by Account, and that didn’t work. But yeah, maybe someone else has an idea?

Hello community! I want to grab all of the transcripts for a particular company. Ideally, the company name that is found on the call page. Which value in the extensive data would I filter on? Thanks!

HI all,  PROBLEM: I don’t see an option to query using “Account name” in the API (the way we can filter on the Gong interface)BACKGROUND: I’m trying to return the transcripts during a specific period AND by specific account using the Gong API. However, I don’t see the option to query based on Account name in the API. I’m using a ‘hacky’ solution to get it but would love clarity on if it’s an option to use Account name. CURRENT WORKFLOW: I’m using both the /v2/calls/transcript and /v2/calls/extensive to return all the associated information and then parsing the email domain name as a proxy to indicate which account it is.i.e. if I’m looking for transcripts associated with Account name: XYZ, I will use both /transcript and /extensive calls and identify it based on if the “xyz.com” is in the email from the “parties” section of the response e.g. below: "parties": [ { "id": "xxxxxxx", "emailAddress": "jsmith@xyz.com", "name": "John Smith", "title":

Outreach had a feature that showed a heatmap of the best times to reach people. Does Gong offer something similar? I'm looking to find the most effective times to make calls.