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DATA IN GONG

Ask questions and learn best practices about data in Gong.

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Nisha BaxiCommunity Manager

posted in DATA IN GONG

NEW Hot off the press: Data courses in the Academy

Leverage Gong Data: https://academy.gong.io/leverage-gong-data/1437705/scorm/vp9viwf9h55y?reg=1 Measure Gong Adoption: https://academy.gong.io/how-is-our-team-doing-with-gong-adoption/1437702/scorm/fz4x2eeq4bq8?reg=1

10 months ago

Partnerships PeteCommunity Newbie

posted in DATA IN GONG

8/16/23 Data in Gong Meetup Recap: Smart Trackers Tips with Holly Hampson @ Hello Heart

Thank you to everyone who joined us for our monthly meetup for data in Gong last week! We were joined by Holly Hampson, Manager Systems and Tools (GTM Ops) at Hello Heart, for a Smart Trackers deep dive. Holly shared how she built out Smart Trackers for identifying both negative and positive buying signals, as well as her general best practices for using Gong Smart Trackers.In this amazing session, Holly sought to answer the following questions:1️⃣ Which use cases are optimal for Smart Trackers?2️⃣ What were key learnings from first-time Smart Tracker creation?3️⃣ How to identify a strategic priority and get started immediately? Here’s the Google sheet Holly used to built out her Smart Trackers: https://docs.google.com/spreadsheets/d/1urOlG8E5ke4HkInsALdaSKVFlti9cEVeJhCb4Rc9EQE/edit#gid=896640186 (you may need to request access!). We’d love for you to join us next month!Please register for our next session on September 13th at 1:00 PM ET, and let us know in the comments what topics

1 month ago

Tom VamoplaNew Participant

asked in DATA IN GONG

Will HayesHigh roller

asked in DATA IN GONG

Multi-Thread Win Rate Data

The image below shows the effect multi-threading has on winning new business deals: This screenshot is pulled from a Multi-Threading YouTube video that referenced a Gong study. Is there a way we can run an analysis like this for our internal team based on OUR data? Want to know how much effect multi-threading has on our deals. We currently have the Gong for Salesforce package installed. I'm guessing we would maybe need to utilize a business intelligence platform like Snowflake. Curious what the Community’s thoughts are. Would really like to see the correlation between the win rate and number of unique participants on calls/emails.

3 months ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

RECAP - 5/10 Meetup for Data in Gong: Doing more with less

In this month’s meetup we discussed creative ways to measure team/ rep efficiency and productivity using Gong data. We were joined by Gongsters and Gong practitioners @Sunny Huang and Corey Fineman, who Gong entrusts to uncover insight using Gong data. It was a timely day to talk about “how to measure” given today’s Gong Insights announcement. Corey and Sunny showed the visually appealing result of taking calls and email activity for their customer-facing teams to answer questions like: Ensuring that your highest ARR accounts are being resourced properly. Identifying the rock stars who are “doing more with less” and replicate them Understanding rep efficiency by visualizing revenue closed/rep against time spent with customersIt was a great example of how you unleash a BI tool on basic Gong building block data and see tremendous insight. Viewer Warning! This meetup talks about advanced topics! You will see Gong data (calls and emails) shared with a data tool (Snowflake) and used by

332

4 months ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

Doing more with less: 5/10 Meetup for Data in Gong

How do you know if you’re actually doing more with less? Register for this month’s meetup, where I will partner with the Gong team to share how you can leverage your Gong data to: Stay on top of team productivity.Get a real view of activity across all calls and emails for your customer-facing teams. Understand rep efficiency by visualizing revenue closed / rep against time spent with customers.Identify the rockstars of “doing more with less,” and replicate them Optimize allocation of reps / resources to accounts. Ensure that your highest ARR accounts are resourced properly. We’ll look at both native Gong features, such as the Insights tab, and some interesting Tableau dashboards built from Gong data in Salesforce by the Gong Value Engineering team. Here is an example to get excited about: This visual, and more that we will show you, help you understand if reps are truly “doing more with less,” and the revenue re-captured if you were able to: Identify and replicate your “Doing more

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5 months ago

Bharath AsokanCommunity Newbie

asked in DATA IN GONG

Download all recordings via API

Folks, Our license is set to expire in another 10days & we need to download around 3000+ recorded calls with transcripts. Is there any API to download the calls fed in the call IDs which I can get from https://api.gong.io/v2/calls/?

5 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting The Gong Experience In Salesforce - March 8th Data In Gong Meetup Recap

New to Gong for Salesforce?Already using it and want to take it to the next level? Watch a recording of @Shif Arad and Dor Sened, two names synonymous with Gong for Salesforce, lead us through a very informative session on Gong for Salesforce. I know Gong and Salesforce pretty well and I walked away with a lot of new information and tips. HIGHLIGHTS: Data Enrichment:How many times have you wanted to add contacts that Gong automatically captures, through its visibility to meetings and emails, to Salesforce? Wait no more! People were very excited to learn about the Salesforce data enrichment opportunities using Gong participant data and Salesforce flow. I liked in particular that Gong for Salesforce comes with out of the box Flows that you customize for your company. So you can update/ create Participant Contact Roles, Competitors, and enrich Contacts and Leads. Push Emails (and Calls) to SalesforceWhile not technically part of Gong for Salesforce, Dor reminded us of the long-standin

6 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Getting from data to insights quickly - Gong Data Cloud + Snowflake meetup recap

@Or Farber , Senior Product Manager Analytics at Gong, presented a comprehensive and exciting vision for the Gong Data Cloud, an exciting new offering that gives customers a unified data model to utilize Gong data to its full potential and get from data to insights quickly. As a Gong partner that works with so many Gong customers' data, I’m excited about the data acquisition time and cost savings the Gong Data Cloud will provide. So often we all find the data acquisition and preparation time takes away from valuable data analysis time. Highlights: Without the Gong Data Cloud, there are various options, each their pros and cons, to extract Gong data including/: CSV (easy but manual, partial data) API (technical, partial data) Gong for Salesforce (automated, out of the box reports, partial data) Export data to HubSpot (automated, partial data) Gong Data Cloud is the answer! Get a practically full Gong data set, optimized for analysis, autonomously shared to

7 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

JOIN US FOR OUR NEXT MEETUP: Extracting Gong Data, a technical deep dive with a Snowflake focus

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you! (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong. Whether you are a frequent CSV exporter, or you are building out a Snowflake instance with Gong data, this meetup is for you. Topics: I will show practical examples and discuss the pros and cons of the many ways to extract data. (CSV, Gong for Salesforce, Gong API, Fivetran) @Or Farber from Gong will go deep dive on an exciting new Gong feature that automatically pushes data from Gong to Snowflake REGISTER HERE https://gong-io.commsor.com/e/2-7-visioneer-community-meetup-for-data-in-gong Want to get a cool Gong hoodie to keep you warm this winter? Earn a Gong hoodie for sharing your data extraction story! Reach out to me if interested. Consider: If the Gong API is new to you, review our past meetup: The

8 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Data In Gong Meetup Recap: Closed lost/ won analysis

Thanks to everyone that attended today’s Community Meetup focused on making the most of your data in Gong. We were pleased to see a number of Gong employees from the Product Analytics Team and Value Engineering team. They are curious to hear from Gong customers, and we expect to have them join future meetups. It’s a great opportunity to get insight into current and future features. Thank you @Or Farber, @Assaf Levinson, and @Claudia McSweeneyThank you @Pete Thornton, @Marissa Lough, and @Deborah Deardorff for your contributions. I really like Pete’s comment on the “potential of data”. So true. We are here together using Gong to realize that potential. Today’s We focused on ways to discover what is working or not in your deals. Who doesn’t want to know that?! Listen to the call Highlights: People spoke about the “sea of data” and wanted to know how to explore that sea using Gong We presented assumptions and tips on how to approach this type of analysis. For example I proposed that

8 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Data Meetup January Topics. Wednesday Jan 18th.

Join us tomorrow Wednesday Jan 18th for our monthly Data Meetup, where we focus on making the most from your data in Gong. Tomorrow’s topics may include the following, and we may choose others based on feedback:CRM based reporting - what’s working or not. Who doesn’t want to know that?! How to access the health of a Gong instance - what 20 things would you look at Write back to Gong: Possibly looking at how to write event/ task data to Gong @Joe Barrow I have a free spreadsheet I plan to share that allows you to see and compare what’s working and not. It just needs you to add your calls. Register Hope to see you there. Andrew.@Molly Kipnis

8 months ago

DLNATLCommunity Newbie

asked in DATA IN GONG

Call associations en masse

After a recent migration from Chorus, I have a large swath of calls that are not associated with an account. Any tips for going about this association process? Reports to get organized? Ways of easily doing large numbers of associations (vs clicking into each call and manually associating?) Thanks to you all!

9 months ago

Molly KipnisCommunity Manager

published in DATA IN GONG

Leverage Gong Data

Looking to uncover how your team is adopting key behaviors that align to your top-of-mind initiatives? Or the impact of those initiatives on the business? Gong data helps you truly understand your business at scale. Discover where the data lives and how to use it to address your business questions in this Gong Academy course!

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9 months ago

Courtney_MiraklEnthusiast

asked in DATA IN GONG

Question Rate Metric

Hi All,Has anyone figured out a way to block the question rate metric in Gong from counting phrases like “do you have any questions?” or “how’s the weather by you?”. It’s an important metric and I’d love to get as close to a real number as possible.Thanks!Courtney

10 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Drive Insight Using Out Of The Box Gong Features Meetup - Recap

Thanks to everyone that attended, contributed and played Jeopardy! during last week’s meetup. Yes, we had a lot of fun playing Jeopardy! If you missed the meetup you can access it here. Our meetup was focused on up-leveling your insight in Gong without ever leaving Gong, using: Win/Loss Market Insights Call Categories Smart Trackers (new!) Deals Initiatives (new feature!) Deal Drivers Takeaways: The launch of so many Insights in addition to long standing favorites like Win/Loss, diminishes the need to export data to spreadsheets or a BI tool. People, especially those that are new to Gong, are not 100% aware of all the available Insights. This was especially true for Whisper for Topics. Call To Action:Play along and listen to the call. Have fun playing Jeopardy! while learning. Register for next month’s meetup, where we plan to have a customer tell us how they are driving success using Gong. Resources: Link to the call Join us for another meetup December 14th, 1PM E

10 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Supercharge your Gong Data Meetup - Recap

It was so great to have you at the Supercharge your Gong Data meetup. Thanks for joining and a big high five to all of those that are new to the Gong community join us. If you missed the meetup you can access it here.Our top Gong Data discussions were around:: When and how to take advantage of Gong data analysis features Showcase examples of analyzing Gong data in an external BI tool (Power BI) How to get started on analyzing data when you are new to Gong What everyone was interested in the most is the data insights they can get right out of Gong right now. We are going to make our November meetup all about how you can up-level your insight without ever leaving Gong, including: Win/Loss Drivers Market Insights Initiatives (new feature!) Smart Trackers (new!) Call Categories Please submit any data related questions/ challenges/ areas you’d like to cover ahead of our next meetup using this Google form. We’d love to have 2-3 meetup attendees share their insights. Let

11 months ago

Andrew O'DriscollHead cheese

posted in DATA IN GONG

Want to use the Gong API? Don't know how to get started?

Join our meetup tomorrow, Wednesday, September 14 at 1pm EST Spoiler Alert: The Gong API is easy to use. I’m super excited to show you how. Beginners Guide to the Gong API Meetup TomorrowGet confident on when and how to use the Gong APGet started using the Gong API with the Gong API Starter Kit Register here

1 year ago

Frank ChambersCommunity Newbie

asked in DATA IN GONG

Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

1 year ago

Andrew O'DriscollHead cheese

published in DATA IN GONG

The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong. We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports. Favorite Product Features of Program Managers Interaction Stats Gong Assist Teams Tab: Specifically peer call review A real life use case Finding That Impacted Results: One Program Manager used Gong to identify that the corporate sales presentation template had reps getting to value late in selling conversations. Solution: “we said look the solution overview slide needs to be the second slide in your deck. And we made that change universally across the board with our team and actually updated the corporate template.. And so, and in the two weeks since

624

1 year ago

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