DATA IN GONG

Dear Gong folks, how can we best track when someone is opening an email A LOT, or clicking our emails, whether they’re in Flows or not? This has been frustrating to try and pin down - the activity feed alone is not enough.Is there any solution for an AE or SDR to be able to see, for example, for every Lead or Contact I’ve emailed during X time frame, who interacted with my emails the most? I got this question today from an AE today, and I don’t have a great answer: Gong question that I'm wondering if you might know the answer to - Is there a way to show a list of all of my prospects (even those not in a Flow), but sorted by engagement? I was going through my activity feed and noticed someone opened an email a couple times today, so I clicked into his contact info in Gong. Turns out he has an engagement score of 15, but because he already finished the flow, he doesn't show up in any upcoming tasks or anything like that. Would love to be able to see those people so I can call them!

Gong Deal Boards/AnalyticsI'm working on a project to improve our sales process and I'm looking for some insights and best practices from the community.I need an automated way to identify deal ratios of emails to calls. This would help us spot and address potential inefficiencies in our communication strategy.I've spent a lot of time reviewing Gong's dashboards, deal boards, and native metrics. From what I can tell, there isn't a simple, out-of-the-box solution to calculate this ratio by combining email data and call data from Gong directly within the Gong platform.My Proposed Solution:My current plan involves using Salesforce as the central hub to perform the calculation, and then importing that data into Gong. Here's my step-by-step approach:In Salesforce create custom fields on the Opportunity object to track Email Count and Call Count, updating them with Salesforce Flows. I'll map this new Communication Ratio custom field from Salesforce into Gong.  I'll use this new metric to buil

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?

Hi, I’m a content marketeer at a SaaS company. I love Gong. I find myself reading through the call transcripts of our sales and csm people quite often in search of interesting topics, returning questions, pain points and detractors of prospects and customers. While I don’t mind doing this, it is time-consuming and difficult to prioritise or segment ideas, because I can only review them one at a time. I’m wondering if there is a way to automate the process and doing it in bulk to generate a better overview. I have been looking into creating a flow using Zapier, ChatGPT and Notion, but maybe there’s a more straightforward approach available within Gong itself. 

I am trying to download all my detailed call records and call transcripts using the Gong API through postman. When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! It is driving me absolutely crazy! I’ve tried literally everything.  

Hi, I’m trying to add a metric that i can use on a dashboard that show much how (what %) of total won deals were also created in quarter.  Is there a why to add a period filter onto the metric builder? Is there a different way to get the numerator filtered on once date criteria, and the demonitor being on different date period. 

For an internal assistant tool I am trying to retrieve all transcripts we have for specific people who I want to fetch by email address. I understand that get /v2/calls provides me with calls in a certain date range, and I could, in theory, then make a post /v2/calls/extensive to then go through the “parties” and then, based on the responses, go back to post /v2/calls/transcript to retrieve the transcript. But that seems like a lot of uncessary strain on the API. Is there a better way to get all IDs for all calls involving a person by email address?I checked the search and someone was trying something similar by Account, and that didn’t work. But yeah, maybe someone else has an idea?

Hello community! I want to grab all of the transcripts for a particular company. Ideally, the company name that is found on the call page. Which value in the extensive data would I filter on? Thanks!

Is it possible to access calls aggregated via stream through the public API? I have a folder which contains a stream that aggregates several calls which are within my Company Library (they are not private). However, they are not showing up when I do an API request to get the calls in that folder. 

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

HI all,  PROBLEM: I don’t see an option to query using “Account name” in the API (the way we can filter on the Gong interface)BACKGROUND: I’m trying to return the transcripts during a specific period AND by specific account using the Gong API. However, I don’t see the option to query based on Account name in the API. I’m using a ‘hacky’ solution to get it but would love clarity on if it’s an option to use Account name. CURRENT WORKFLOW: I’m using both the /v2/calls/transcript and /v2/calls/extensive to return all the associated information and then parsing the email domain name as a proxy to indicate which account it is.i.e. if I’m looking for transcripts associated with Account name: XYZ, I will use both /transcript and /extensive calls and identify it based on if the “xyz.com” is in the email from the “parties” section of the response e.g. below: "parties": [ { "id": "xxxxxxx", "emailAddress": "jsmith@xyz.com", "name": "John Smith", "title":

Outreach had a feature that showed a heatmap of the best times to reach people. Does Gong offer something similar? I'm looking to find the most effective times to make calls.

Hello, I have been working on a Python API to pull GONG user statistics into a fabric lakehouse. I have come across an issue where the cursor updates, but does not provide the second page of the report. Here is an example of the ‘records’ headerCall 1 (no cursor, first call):{'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4'}Call 2 (cursor included, second call, includes call url with cursor from call 1):https://api.gong.io/v2/stats/activity/aggregate?cursor=eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTAyLCJwYWdlTnVtYmVyIjowLCJleHAiOjE3NDMxNzMxMjIsInVzZXJJZCI6ODg2NTQwMzAyNTgyNzEzNzU2NH0.lmaDwn5NH12Gnrou-hWF-H1PCiBaDL0XYrs6Qjc7ZS4{'totalRecords': 102, 'currentPageSize': 100, 'currentPageNumber': 0, 'cursor': 'eyJhbGciOiJIUzI1NiJ9.eyJwYWdlU2l6ZSI6MTAwLCJ0b3RhbCI6MTA

Thanks so much for joining our Beginners Guide To The Gong API Meetup.  It was exciting to have such an engaged group ready to get using the Gong API.  If you missed the meetup you can access it here. Top 3 discussion areas: Why to connect to the Gong API How to connect to the Gong API Practical use cases for getting started  One attendee shared their API interest was driven by the need to stop the time consuming task of downloading and editing CSV files.Two different attendees said the API is compelling because they want Gong data in their data warehouse for further analysis and combining with other data.  Resources:  We shared a Postman based Gong API Starter Kit, containing the most used Gong API calls — so you can start using the API today. Fast forward to minute 9:14 in the recording to hear more on this. We showed a spreadsheet based tool called Apipheny, that allows you to pull Gong data directly into Google sheets. Fast forward to 27:04 in the recording to see more, or lo

Hi All, Here’s the scenario:We’re looking to track interaction time of our reps on calls and see if that has an impact on whether or not the deal progress well or not.  (Hypothesis: If talk ratio is less than 60% on their calls for a deal, the deal will progress well. If more than 60%, the deal won’t go anywhere) Has anyone ran into something like to and looked to generate a report in Gong and/or Salesforce? Appreciate any help with this.  - James

I'm trying to determine, for all calls hosted by a CSM, what % of time the host spoke (in this case, the CSM) spoke vs. what % of time a specific attendee (the account director) spoke.I was able to create filters to search for the calls in question, but I am not seeing a way (other than clicking in to each individual call) to access this info. The best I've got so far is subtracting the "Host time spoken" from "Bazaarvoice Time Spoken" in the call download spreadsheet. But that doesn't take in to account that there may have been other company attendees on the call… Does anyone have any ideas?

When using the Gong auto-generated recap email, the email displays horizontally in the customer's inbox instead of the intended vertical format. The email is sent from Gmail and is automatically logged to Salesforce via an API integration. This formatting issue may be due to either the email formatting within Gong, the Gmail client rendering, or a conflict in the way the email is processed through the API. The issue affects the visual appearance of the email, potentially causing a poor user experience for the recipient

Would love access to a dial pad for one off calls!

When using the calls API to retrieve the records, I received an error code 400 with the error stating ‘cursor has expired’. This happens sometimes and sometimes it doesn’t. What are the possibilities that cause the cursor to expire? Does it have a time limit? 

We recently switched to HubSpot a couple of weeks ago and noticed there’s no option in the Gong UI to push historical call details (like Call Brief, Key Points, and Next Steps) into our CRM.Has anyone ran across a scenario where they wanted that data and how did you go about getting that information added to Hubspot to actually be useful?Here’s what we’re looking for:Pulling historical highlights (Call Brief, Key Points, Next Steps) into HubSpot and mapping them to the right contacts, companies, or deals.

I am not sure if this is an available feature and I am just missing it, but is there a way to download transcripts from calls that only feature specific types of data? For instance, I am trying to download transcript data from calls where a specific competitor was mentioned. Is that something that can be done through a Tracker, Stream, etc.? Thank you in advance!

Is there a report or way to see which flows a person is in.  I can go to the people tab and see they are in a flow but it doesn’t tell me which ones specifically.  

Hi everyone! 🖐I’m a new ops-based Gong admin, looking to report on our overall usage of the platform. I’ve been to the Team Members page to see our license allocation and usage, but I’m looking for a little more than that… we want to understand how our team is using Gong and if they’re getting value from it, at the end of the day.I asked ChatGPT and it suggested a number of dashboards and reports that live in either Settings > Analytics or Analytics on the left side panel, but I don’t have Analytics in my settings, nor do I have Analytics in my left side panel either 🤷🏻I have Insights, but from there just Team, Initiatives, Market. I’m a business and technical admin, so assume I should see everything?I’m curious what other teams are reporting on related to usage and engagement and how you’re leveraging that reporting to drive better usage of Gong within your organization (and better manage your license allocation!)

I feel like I must be missing something… I’m an admin and want to see data/stats (on the Insights > Team page and elsewhere) for my entire organization - not by team, not having to select individual teams or users, I just want an option to see EVERYONE. Or at least to have a quick “select all” option so I don’t have to click team-by-team, one-by-one to add everyone. Am I missing something? We’re integrated with SF for most users, so the manager attribute is coming from there, but others are manually added (i.e. those without an SF account). I would think I could select our CEO’s team and that would include all cascading members below, but it doesn’t. I just want an easy way to look at everything at once. Ideas?

I’ve completed an extensive flow with hundreds of contacts and thousands of emails. I would now like to pull a report based on the digital interactions of the contacts, so I can focus on higher digital interaction counts. How do I pull this report?