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Trending questions

Chris ReilingNew Participant

GONG RECORDINGS

Global Conversation topic summary

Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

Peter TightCommunity Newbie

How to track filler words by team member over time?

Some feedback I got during my performance review was to try to cut back on filler words in my customer calls. I’d love to use Gong to track my progress on the journey to stop using filler words and also to attach some metrics to work against. Has anyone tried to do this in the past? I figure someone probably has a great report/tracker search string I could rip off rather than reinventing the wheel. In my mind I’d have two views: Team view: Name on the Y axis and volume of filler words on the X axis Individual view: Different filler words on the Y axis and the count (or better yet, the percentage of total words) on the X axisThank you!!

Russell KoontzCommunity Newbie

Deal Board without Opportunity or Closing Date in Salesforce

Good morning, I’m new to Gong, and working my way through the training resources. I love the Deal-Board insights, but I’m trying to find a way to customize it to show new-business prospects, that don’t have an associated opportunity or closing date in Salesforce. Does anyone have experience with this, or will I need to force a “dummy” field in Salesforce in order to have it show in the Gong Deals?Thanks for your help.

GONG RECORDINGS

Screen Sharing Gong Recordings in Teams

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end. We tried some audio troubleshooting within Teams, but to no avail. Has anyone else had this happen, and if so, what was the solution to correct it? Thanks much! --Ryan Austin

AustinNew Participant

GONG RECORDINGS

Is there a way to watch recordings with the grid view?

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

Alisa GoldschmidtCommunity Newbie

Gong Program Managers (Gong customers only)

Multiple currency issue with Gong Forecast

Hoping the hive mind can help me since I’m not getting a lot of response from Gong Support! We are having an issue with deal boards/forecasts converting deal amounts incorrectly. We have multiple currencies turned on, and the personal currency of the integration user matches our corporate currency. Yes the conversions are wrong. This is an urgent issue so please let me know know if you’ve run into the same problem and come up with a solution. Thanks.

Guilherme RicchiniCommunity Newbie

GONG RECORDINGS

Gong Notetaker started to join our Zoom calls

Greetings, I have noticed that "Notetaker" has recently begun joining our Zoom calls. This issue arose after we had to disconnect and reconnect Zoom to Gong today. Prior to this, our Zoom call transcripts and other functionalities were operating smoothly. Could you please provide any insights or solutions to address this matter?

James SalayNew Participant

Power and HubSpot

How does Gong determine whether or not the contact has “Power” I only see user created fields inside of HubSpot and no way to point them to that field.

Ayumi MasubuchiCommunity Newbie

CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

Andrew O'DriscollHead cheese

JOIN US FOR OUR NEXT MEETUP: Extracting Gong Data, a technical deep dive with a Snowflake focus

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you! (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong. Whether you are a frequent CSV exporter, or you are building out a Snowflake instance with Gong data, this meetup is for you. Topics: I will show practical examples and discuss the pros and cons of the many ways to extract data. (CSV, Gong for Salesforce, Gong API, Fivetran) @Or Farber from Gong will go deep dive on an exciting new Gong feature that automatically pushes data from Gong to Snowflake REGISTER HERE https://gong-io.commsor.com/e/2-7-visioneer-community-meetup-for-data-in-gong Want to get a cool Gong hoodie to keep you warm this winter? Earn a Gong hoodie for sharing your data extraction story! Reach out to me if interested. Consider: If the Gong API is new to you, review our past meetup: The

Chris ReilingNew Participant

GONG RECORDINGS

Global Conversation topic summary

Hi Community! One of my favorite things about Gong is the ability to search conversations across my business to learn more about how various teams describe our own products, features, and services, especially when there's a gap in my knowledge base or our own documentation and I'm trying to explain something to a customer. Within a particular conversation, I can use the ask anything feature to summarize or define a particular topic. I'm curious if there will be an ability to use the ask anything feature across all calls using the same filters available for the search as it exists today?

Peter TightCommunity Newbie

How to track filler words by team member over time?

Some feedback I got during my performance review was to try to cut back on filler words in my customer calls. I’d love to use Gong to track my progress on the journey to stop using filler words and also to attach some metrics to work against. Has anyone tried to do this in the past? I figure someone probably has a great report/tracker search string I could rip off rather than reinventing the wheel. In my mind I’d have two views: Team view: Name on the Y axis and volume of filler words on the X axis Individual view: Different filler words on the Y axis and the count (or better yet, the percentage of total words) on the X axisThank you!!

Russell KoontzCommunity Newbie

Deal Board without Opportunity or Closing Date in Salesforce

Good morning, I’m new to Gong, and working my way through the training resources. I love the Deal-Board insights, but I’m trying to find a way to customize it to show new-business prospects, that don’t have an associated opportunity or closing date in Salesforce. Does anyone have experience with this, or will I need to force a “dummy” field in Salesforce in order to have it show in the Gong Deals?Thanks for your help.

GONG RECORDINGS

Screen Sharing Gong Recordings in Teams

Hello, I tried screen-sharing a Gong meeting recording with a counterpart in a Microsoft Teams environment, and the sound was not coming through on her end. We tried some audio troubleshooting within Teams, but to no avail. Has anyone else had this happen, and if so, what was the solution to correct it? Thanks much! --Ryan Austin

AustinNew Participant

GONG RECORDINGS

Is there a way to watch recordings with the grid view?

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell. Is there a way to see the participant grid view while watching a recording?

Alisa GoldschmidtCommunity Newbie

Gong Program Managers (Gong customers only)

Multiple currency issue with Gong Forecast

Hoping the hive mind can help me since I’m not getting a lot of response from Gong Support! We are having an issue with deal boards/forecasts converting deal amounts incorrectly. We have multiple currencies turned on, and the personal currency of the integration user matches our corporate currency. Yes the conversions are wrong. This is an urgent issue so please let me know know if you’ve run into the same problem and come up with a solution. Thanks.

Guilherme RicchiniCommunity Newbie

GONG RECORDINGS

Gong Notetaker started to join our Zoom calls

Greetings, I have noticed that "Notetaker" has recently begun joining our Zoom calls. This issue arose after we had to disconnect and reconnect Zoom to Gong today. Prior to this, our Zoom call transcripts and other functionalities were operating smoothly. Could you please provide any insights or solutions to address this matter?

James SalayNew Participant

Power and HubSpot

How does Gong determine whether or not the contact has “Power” I only see user created fields inside of HubSpot and no way to point them to that field.

Ayumi MasubuchiCommunity Newbie

CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.

Andrew O'DriscollHead cheese

JOIN US FOR OUR NEXT MEETUP: Extracting Gong Data, a technical deep dive with a Snowflake focus

If you are curious about getting data from Gong into Snowflake, BI tools, CRM apps, spreadsheets or databases then this event is for you! (REGISTER HERE)Our February 8th data meetup goes into a technical deep dive into the varied ways to get out of Gong. Whether you are a frequent CSV exporter, or you are building out a Snowflake instance with Gong data, this meetup is for you. Topics: I will show practical examples and discuss the pros and cons of the many ways to extract data. (CSV, Gong for Salesforce, Gong API, Fivetran) @Or Farber from Gong will go deep dive on an exciting new Gong feature that automatically pushes data from Gong to Snowflake REGISTER HERE https://gong-io.commsor.com/e/2-7-visioneer-community-meetup-for-data-in-gong Want to get a cool Gong hoodie to keep you warm this winter? Earn a Gong hoodie for sharing your data extraction story! Reach out to me if interested. Consider: If the Gong API is new to you, review our past meetup: The

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