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There’s no way to link the access token provided by OAuth to user or company data.How to know who gave the permissions?
I’m hoping someone can provide some insight on how Call Spotlight identifies discussion points for Next Steps. I’m preparing some best practices for my team, and I’d love to provide a way for them to ensure the correct items are captured. For example, should I encourage them to always say “As a Next Step...” or use the words “next step” or “action item” or similar?
My compliance team has been making lots of private comments on calls for Quality Assurance and compliance.They want to download these en masse. How do i do that?The API only allows public comments as far as i can see?
Dear community members, I misused GONG for a bi-weekly podcast that brought adoption to this application. Everybody who listened to the podcast was interacting in further ways on the platform once they have been online anyway. Kind of gameifiation. What are your thoughts on this?
Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!
Hello All, There are some really interesting possibilities with “ask Anything” as part of call spotlight. Outside of some of the obvious things, I am curious how people see this as a coaching tool or a way to prep prospects for the next call. I have been experimenting with questions like:what could (insert sellers name) done better on this call? what questions should the prospect come prepared with for the next meeting then sharing that info in a follow-up to really drive home the personalization and set the stage for the next call What else do you think? I would love to get thoughts from other sales leaders or sellers. Heck, anyone for that matter. How does Gong use this internally?
If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!
I signed up the Gong community account with a work email. What happens to my Gong community account if I leave my job? Can I recover it somehow?
Hi all - a topic you are all bound to be hearing a lot more of is the topic of Voice of the Customer. You can read my POV on why here is that is of interest (https://www.linkedin.com/posts/ryanmcahill_voiceofthecustomer-customersuccess-activity-7113171118781288448-j5gC/) But the discussion I wanted to have here is tips and tricks on how to leverage Gong or refine configuration to help provide leadership with better VOC insights. As I outlined in my LI post, I think there are two key drivers:Customers are under financial pressure and doing value audit of systems leading to some difficult discussion with business stakeholders and vendors that the system is not delivering the value expected. (some of you might have this same discussion around Gong, let su know if you do and we can help) Revenue leaders are under pressure because what they are being told from system and the field does not match the reality of the outcome and it leaves them frustrated by the lack of clarity. The VOC is a
How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate.
Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?
Hi - I’m evaluating Sales Enablement Platforms (Seismic, Highspot, Allego, Showpad), and looking for feedback on any you have experience with as a user and/or as an admin.
We record our calls for Sales and Customer Success. However, wading through 500 calls to find the most important calls to review and collaborate on is a nightmare. I’m stoked with the ability to quickly view in a dashboard which call led to closed/won, or closed/lost status. This has led to increased trust, and communication with my teams when we listen, review, and identify ways to improve our pitch, communication style, and overcome objections I may not have been aware of.The feedback becomes objective vs. subjective.What are your thoughts?
Hello all! Since we are trying to integrate with the API that Gong is providing, we are interested in being able to identify the user that got oAuth-ed. Is the a way to achieve this? I am looking through the docs for some time now, and might be that I am missing it some where.In other words said, we want to get the user data for the oAuth-ed user.
Hi Gong team, thanks for the great work on the API. Is there a plan to support full-text search of call recording transcripts via the API? This is a requirement for us to be able to build an integration with Gong.
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