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GONGVERSATIONS: VISIONEER NETWORKING

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Trending questions

Rene PenaCommunity Newbie

Gong Salesforce Object - Structure/Agenda

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

/v2/calls/extensive - Error "Request message not readable"

const myHeaders = { 'Content-Type': 'application/json', 'Authorization': 'Basic XXXXXX' };function findGongCallByDate(when) { const raw = JSON.stringify( { 'contentSelector': { 'context': 'None', 'exposedFields': { 'collaboration': { 'publicComments': true }, 'content': { 'pointsOfInterest': true, 'highlights': true, 'callOutcome': true, 'keyPoints': true }, 'parties': true } }, 'filter': { 'fromDateTime': '2024-10-18T07:00:00-08:00', 'toDateTime': '2024-10-21T09:00:00-08:00' } } ); const requestOptions = { method: "POST", headers: myHeaders, body: raw, redirect: "follow", muteHttpExceptions: true }; var response = UrlFetchApp.fetch("https://api.gong.io/v2/calls/extensive", requestOptions); console.log(response.toString());}function getAllGongCalls(){ const requestOptions = { method: "GET", headers: myHeaders, redirect: "follow" }; va

Cody JandikCommunity Newbie

GONG RECORDINGS

Announcing Call Is Recorded for Cold Calls

Hey Community, We have been using Gong for about a year. We only use it for scheduled appointments using MS Teams. When that happens the customer gets the email 10 minutes before with consent language AND when the meeting starts the audible voice announces the call being recorded.We are exploring expanding Gong for all outbound calls our sellers are making. Gong’s recommendation is to have sellers announce the call is being recorded when making calls and my sellers don’t want to announce as it could make it awkward/lead to bad calls especially with cold calls.I would love to know how others are approaching the best practice from Gong and the pushback from the sellers? If your sellers are announcing, have you seen any decline in answer rates/ time on the phone with sellers?Thank you all for your experience.

stephanie richmanEnthusiast

SHARE YOUR BEST-KEPT GONG SECRETS

Weekly tips for Gong Users

We try and send out a weekly tip to remind our team of all the ways they can use tools in our tech stack. This week, we are playing with the Halloween theme. We pulled a report from Gong on which reps are ‘ghosted’ the least and then shared some tips on what to do when you’ve been ghosted… including the use of Ask Me Anything (why isn’t this prospect responding?). Who doesn’t want less ghosting but more BOOOOkings right? It’s tough to come up with fun content for these emails every week- anyone have ideas they have used to send out weekly tips on Gong?? Can you share?

Devin TaylorCommunity Newbie

SHARE YOUR BEST-KEPT GONG SECRETS

best question and template to use for Renewal Managers

Hey Guys! Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information

Cody JandikCommunity Newbie

Channel Sales G2M and Deals Funcrionality

Hello Community, We have been a Gong user for almost a year. Our go-to-market strategy is our sellers calling technology resellers across the USA and having them sell our financing products. This means we are not talking to the end users that sign our contracts and if we are talking about deals with our customers we are talking about their pipeline of deals and not an individual deal.We would like to be using “Deals” in Gong, but have not found a way that this functionality works for us. Are there any others in this community that sell through a channel of resellers and not direct and has some examples of success using Deals? I appreciate any advice you can share. Thank you,Cody

Ralf PaschenCommunity Newbie

GONG RECORDINGS

Gong and Calendly : Round robin events

Hi everybody, i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link. The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf

Elisabeth CourlandCommunity Newbie

CONFIGURING GONG

Completing Scorecards

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ?

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

DLNATLEnthusiast

Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts. I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors. Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

Rene PenaCommunity Newbie

Gong Salesforce Object - Structure/Agenda

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

/v2/calls/extensive - Error "Request message not readable"

const myHeaders = { 'Content-Type': 'application/json', 'Authorization': 'Basic XXXXXX' };function findGongCallByDate(when) { const raw = JSON.stringify( { 'contentSelector': { 'context': 'None', 'exposedFields': { 'collaboration': { 'publicComments': true }, 'content': { 'pointsOfInterest': true, 'highlights': true, 'callOutcome': true, 'keyPoints': true }, 'parties': true } }, 'filter': { 'fromDateTime': '2024-10-18T07:00:00-08:00', 'toDateTime': '2024-10-21T09:00:00-08:00' } } ); const requestOptions = { method: "POST", headers: myHeaders, body: raw, redirect: "follow", muteHttpExceptions: true }; var response = UrlFetchApp.fetch("https://api.gong.io/v2/calls/extensive", requestOptions); console.log(response.toString());}function getAllGongCalls(){ const requestOptions = { method: "GET", headers: myHeaders, redirect: "follow" }; va

Devin TaylorCommunity Newbie

SHARE YOUR BEST-KEPT GONG SECRETS

best question and template to use for Renewal Managers

Hey Guys! Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information

Cody JandikCommunity Newbie

Channel Sales G2M and Deals Funcrionality

Hello Community, We have been a Gong user for almost a year. Our go-to-market strategy is our sellers calling technology resellers across the USA and having them sell our financing products. This means we are not talking to the end users that sign our contracts and if we are talking about deals with our customers we are talking about their pipeline of deals and not an individual deal.We would like to be using “Deals” in Gong, but have not found a way that this functionality works for us. Are there any others in this community that sell through a channel of resellers and not direct and has some examples of success using Deals? I appreciate any advice you can share. Thank you,Cody

Ralf PaschenCommunity Newbie

GONG RECORDINGS

Gong and Calendly : Round robin events

Hi everybody, i´m new to Gong and i tried to search for a solution for Calendly within this community and help section. I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link. The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here? Thanks for the quick turnaround Ralf

Elisabeth CourlandCommunity Newbie

CONFIGURING GONG

Completing Scorecards

Hey guys! Is there a way for gong to automatically fill scorecards ? or does it have to be completed manually ?

Ryan LalkakaCommunity Newbie

GONG RECORDINGS

How do I extract transcripts from my calls?

I want to be able to summarize the calls that my team is having and have that summary sent to me. I’ve been try to figure out a way to export all the call transcripts for specific team members, and then have set up an automation using Zapier and a custom GPT that should process this transcript and send me the summary to Slack. I’m stuck at step 1, where I cannot find a way to extract the transcript for a gong call. Have folks successfully achieved this?

DLNATLEnthusiast

Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts. I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors. Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

DLNATLEnthusiast

Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account. The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

Kaitlin PertlCommunity Newbie

CONFIGURING GONG

Salesforce Chrome Extension

Is it possible to mass add contacts from a Salesforce report to a flow? Or do you have to select them one by one within the report?

We're collecting a running list of features to be shared regularly with our Product team.

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