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Question

Gong and Calendly : Round robin events

R
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Hi everybody, 

 

i´m new to Gong and i tried to search for a solution for Calendly within this community and help section.

 

I understand that gong personal links should be used in Calendly which i setup based on this help article https://help.gong.io/docs/en/set-up-calendly-to-work-with-gong

 

The problem is that the round robin event in calendly expects a custom link as well. I have three team members added to the round robin but still the event wants it`s own custom link. 

 

The question is how should we solve this. Is there anywhere a generic recording / consent link in Gong which i can use here?

 

Thanks for the quick turnaround

 

Ralf

 

 

 

    3 replies

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • October 8, 2024

    Hi @Ralf Paschen! I’m checking with our team for some guidance on this. Thanks for your patience! 

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • October 15, 2024

    Hi again @Ralf Paschen! I’ve chatted with a few members of our team — this may be more of a Calendly issue than a Gong one, so I recommend reaching out to the folks at Calendly for further guidance. 

    Here’s a help article from Calendly to get you started in case you haven’t seen it. I hope this helps point you in the right direction! 

    R
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    • Ralf Paschen
    • Author
    • Community Newbie
    • 1 reply
    • October 16, 2024

    Hi @Molly Kipnis,

     

    thanks for the feedback. I see this as a missing feature within Gong as almost all our scheduling vendors using this approach. 

     

    Gong should consider to offer a generic scheduling link. That would be a solution that would help to overcome this issue.

     

    Anyhow i solved the problem by integration of using Zoom as native recording and disclaimer usage to overcome this problem, but it is a workaround not a solution.

     

    Thank you for your efforts.

     

    Best

     

    Ralf

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