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Question

Gong --> ChatGPT --> SFDC Integration

  • September 20, 2024
  • 6 replies
  • 309 views

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Just curious if anyone has done any of the integrations like this:

 

Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account.  

 

The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis. 

 

I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.

 

 

6 replies

Noga Aloni
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  • Gongster
  • 23 replies
  • September 24, 2024

Hi @DLNATL, thanks for presenting this use case! We’d love to hear more about what kinds of questions you’re asking — all insight is valuable 🙂

I’m also tagging some community members who might have experience with this!

@stephanie richman @Kevin Heraly @Benedetta Pediconi @Hila Ohayon @Leigh Oxley @Guilherme Ricchini @Kathryn Mwathe @Kaari Dahl @Russell Koontz @Alexandra @Jocelyn Taylor 


Hi @DLNATL, this is exactly what I am looking into. I cannot send the chat transcript to Zapier. If I could do that, I could then send the transcript to ChatGPT.

@Noga Aloni, is it possible to send the transcript to Zapier? I couldn’t figure our how to do it.

Thanks!


  • Enthusiast
  • 5 replies
  • January 9, 2025

Would also appreciate how to take multiple transcripts that are parsed with speaker and company info into GPT!


Looking for the same - any updates?


  • Community Newbie
  • 1 reply
  • January 23, 2025

Commenting to get updates; looking to something similar; use the GONG data to create a living feedback loop for market intelligence, talk track effectiveness, and suggest edits to sales playbooks and internal SOPs -- effectively automating a continuous improvement model on a department basis. 

 

 


  • Community Newbie
  • 1 reply
  • March 20, 2025

Commenting to get updates.


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