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Hey Community,

 

We have been using Gong for about a year. We only use it for scheduled appointments using MS Teams. When that happens the customer gets the email 10 minutes before with consent language AND when the meeting starts the audible voice announces the call being recorded.

We are exploring expanding Gong for all outbound calls our sellers are making. Gong’s recommendation is to have sellers announce the call is being recorded when making calls and my sellers don’t want to announce as it could make it awkward/lead to bad calls especially with cold calls.

I would love to know how others are approaching the best practice from Gong and the pushback from the sellers? If your sellers are announcing, have you seen any decline in answer rates/ time on the phone with sellers?

Thank you all for your experience.

Hi Cody, welcome to the Community! 

Tagging in some Sales leaders who may have some input here: 

@TLee McNabb @Keegan Howlett @dg-ezcater @Gabriel De La Torre @Jason Finney @Joe Barrow @Maria McNamara @John Machak 

Hi folks! How do you advise your Sales teams on gracefully handling consent during cold calls?

Thanks @Molly Kipnis I am excited to join the community and learn from other sales leaders.

We definitely see that when verbally offered the choice, people will decline - not just bc of company policy but personal preference. Sending a reminder shortly before the mtg with boilerplate like below works well. I realize this is a more passive choice that doesn’t work for everyone, but I see many companies or many sizes using something close to this.

“By joining this meeting, you consent to AI being present and the call being recorded and transcribed.  This allows the <company> attendees on your call to focus on you and your requirements instead of taking notes. <Company> uses this data for follow up, training, and to improve our service, per <Company>’s privacy policy linked below. If you would prefer not to be recorded, please reach out to the host by email prior to the call or inform them at the start of the meeting.”

 

 

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