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Question

best question and template to use for Renewal Managers

  • October 17, 2024
  • 3 replies
  • 82 views

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Hey Guys!

 

Would love some tips and tricks from any renewal managers/retention managers on possible question templates they used for their rrenewal/account review based calls so we can get all relevant information 

3 replies

Molly Kipnis
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  • Community Manager
  • October 17, 2024

Hi @Devin Taylor, welcome to the Visioneer Community! I’m tagging in some other folks in renewals for some best practices around this: 

@Stephanie Stap @Linda Flynn @Robin Reshwan @Brandon Edgar @Melissa Menardy @Dave Gann @Nadia Clendening 

I’m also curious if you’ve tried using Gong’s Ask Anything to help you create some templates for this. Looking forward to hearing your thoughts! 


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  • Author
  • Community Newbie
  • October 18, 2024

@Molly Kipnis Great to meet you! I am still getting up and running on my accounts and haven’t had a chance to run a renewal review call yet. However, I have used the ask anything feature for some recorded calls that my colleagues have done. Does the Ask anything feature also work standalone? 


Molly Kipnis
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  • Community Manager
  • October 30, 2024

@Devin Taylor not currently, but stay tuned 😊 I’m pinging a few folks internally about your original question!