Question

Change the names of call participants

A
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How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

24 replies

Molly Kipnis
Userlevel 6
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Hi @Ayumi Masubuchi, welcome to the Gong Community!

I’m going to check with our teams internally and get back to you with an answer shortly. Thanks for your patience! 

Molly Kipnis
Userlevel 6
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Hi @Ayumi Masubuchi!

I’ve asked around internally and as far as I know, this is unfortunately not possible. I would recommend reaching out to our Support team or your CSM for further assistance! 

A

Hey there @Molly Kipnis , I came across the same issue recently.
For one of my clients, his name is coming up as someone completely different. The job title is correct, weirdly, but i’d love to be able to amend this in Gong to reflect the actual client’s name. Has this been reported by anyone else at all, or is this something that can now be amended and I just haven’t figured out how? :) 

Molly Kipnis
Userlevel 6
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Hi @Adelina Manea! I’m checking with the team to make sure nothing has changed since my last reply to this thread. Stay tuned! 

J

+1 - I would love this feature.

Molly Kipnis
Userlevel 6
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@Jarrod Job Please feel free to submit this as a product feature request on the righthand side of this page! 

 

Your requests are funneled directly to our Product team for prioritization. 🙂 

P

+1 I’d love this feature too, for me it’s when I manually import a recording.

A

@Molly Kipnis has this feature been updated (the ability to change the name of participants)? This is especially needed when you upload a call. The participants appear as anonymous participants in the Conversation Highlights (Next Steps) and Outline. For example: Phone Caller #1, Phone Caller #2 etc.. 

Molly Kipnis
Userlevel 6
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Hi friends, good news! 

This feature request is on our roadmap and is scheduled for release in early Q2. Thanks for making your voices heard to our Product team! 

@Amity Zine @Piero Tintori @Jarrod Job @Adelina Manea @Ayumi Masubuchi 

TLee McNabb
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Just checking if there is a release date on this yet. 

 

Thanks

L

+1 commenting to keep track of when this goes live! Was kind of shocked / surprised Gong didn’t have this capability yet given just about all of the other smaller competitors allow you to adjust caller names for uploaded recordings. 

TLee McNabb
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@Molly Kipnis would you be able to help us get more info on release date for this?

Molly Kipnis
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@TLee McNabb @Luke Owen this is scheduled for limited availability in June and for GA in August 🙂

J

Hey @Molly Kipnis  any update on this?

 

Any chance our company can request access for limited availability beta? 

TLee McNabb
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Me too please! 🤓

Molly Kipnis
Userlevel 6
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Checking on this for you! @TLee McNabb @Jordan Stanzack 

Molly Kipnis
Userlevel 6
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Hi @TLee McNabb @Jordan Stanzack, our Research Team Lead is adding you to our beta group :) 

If there’s anyone else on this thread who would like to be added to the beta, please let me know! 

T

I’d really love to be able to update the names of participants in imported calls:

 

 

J

Hello @Molly Kipnis  - could we also please be added to this Beta? Thank you!

Molly Kipnis
Userlevel 6
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You bet @JeannetteA! @TomKrohn I’d be happy to add you too if you are interested 🙂

T

You bet @JeannetteA! @TomKrohn I’d be happy to add you too if you are interested 🙂

Thanks, @Molly Kipnis for now I’ll pass on the beta.  Any sense of release timing?  Thanks!

Molly Kipnis
Userlevel 6
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Hi everyone, exciting news! 🥳📰

This feature is now in GA, which means you all have access! Here’s the skinny:

What’s New?
Customers can now change the name of speakers in their calls directly from the call page.

Why?
Improve search, analysis, tracking, and CRM capture, and make it easier for our customers to gather insights.

How?
Below the call video, hover the speaker’s name to show the edit symbol. Click to open an edit window where you can search for and choose the correct speaker name. After editing, the new name will be reflected throughout Gong: in stats, call spotlight, transcripts, and more.

Only admins, tech admins, and call participants can change a speaker’s name in a specific call.
The feature is available for all types of calls except for stereo calls.

@TomKrohn @JeannetteA @TLee McNabb @Jordan Stanzack @Luke Owen @Piero Tintori @Amity Zine @Ayumi Masubuchi @Adelina Manea @Jarrod Job 

TLee McNabb
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Yay!

T

Awesome.  Thanks, @Molly Kipnis I see it in in our production instance.  Really helpful and timely!

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