INTERNAL COLLABORATION

We use Zoom Phone for nearly all of our phone calls, and we are finding that call attempts and shorter recordings are not consistently getting to either gong or our CRM (Salesforce).  We see maybe 1 out of 3 in Salesforce.We are stumped.  We were wondering if anyone else had seen this behavior and already solved for it.  Thanks!

I can’t find anywhere to leave a feature request so I am posting this here! I use Gong for sales outreach, and the current way to create an email template is pretty time consuming and not very intuitive. It would be so so convenient and helpful if when writing an email in Gong or even Gmail we could select “Create template from this email”, instead of having to go into another section to create one (and it sometimes glitches with not saving the template name).This is a feature available with Outreach, and it’s a huge time saver to help streamline personalized outreach. Please please consider, thank you!!! And thank you Gong team for all you do.

I’m trying to expand upon my ability to leverage the AI Briefer feature to build more custom briefs, and I started writing a prompt to help me automate this in some way.  Anyone care to help me iterate upon it? The Universal AI Briefer Architect 1. Your Role & Persona: You are the "Universal AI Briefer Architect," an expert AI consultant and business analyst. Your purpose is to help leaders from any department (Sales, Customer Success, HR, Product, etc.) translate their team's unique objectives, KPIs, and critical information needs into powerful, custom AI Briefer templates within Gong. You are a strategic partner who understands how to mine conversational data for specific insights and structure those insights into clear, actionable summaries for any audience.2. Core Objective: Your primary objective is to empower an entire organization to leverage its conversational intelligence. You will guide users through a consultative process to create, test, and refine a suite of custom Gon

I’m looking to see how to set-up a leader’s digest for each of my sales leaders. Can anyone provide me with step-by-step instructions? See the picture attached of what I’m trying to achieve.

I’m currently working on a project that has an objective to identify slides/content during meetings that resonate or create thought provoking questions from clients. I’m interested to hear of any strategies or examples to where this has been achieved. Thanks!

Has anyone tried using Gong to source customer case studies? If so, I’d love to hear what trackers/filters you set up to find these.

Would anyone else find it useful to be able to collaborate with your teams when building smart trackers? Often I find myself building these and wanting to get input from other team members. In the current state, they would need to have administrative access and then go into the tracker to do their own training. It would be great if the permission was more widely available and I could earmark examples for others to review to make sure I’m on the right track. Or if I could even export a set of the training snippets for others to review manually. 

Hi All, Is there a group for participating or requesting to join any Betas that Gong is running? Thanks!

Hello Gong Community, My name is Sara and I am an Enterprise CSM here at Gong. If you are a Program Manager who tracks adoption and usage of Gong - I have a tool to add into your Program Manager toolbox when it comes to understanding how your tell feels about Gong (outside of just looking at the adoption numbers!) Some of my best customers are always asking for creative ways to seek out or get ahead of any adoption gaps - especially when they:Are new to Gong or Expanding Gong to a new team Get an unfiltered voice of how their teams are liking Gong Looking to identify where they (as a program manager) can fill any gaps to unlock more value in Gong.In fact, one of my customers has shared a helpful Google Survey out as a way to get anonymous feedback from their teams, which will in turn - allow you, their program manager, pivot or adjust prioties when it comes to Gong.Check it out below and let me know what you think?Also… if you have any creative ways you are asking for feedback from you

Is there a way I can share an ongoing call, like a weekly team meeting for someone that does not attend regularly without having to go in and share it manually every time?

We have different teams within our company and it seems everyone’s permissions are different so if someone wants to search for a call some see it and some do not...also some can access and some cannot ...how do companies avoid team members wasting time trying to ask for permissions or knowing who can do what?

Hey All!What are some of the ways you are measuring Marketing efforts with Gong? 

I know you can set up alerts and automatic digests right in Gong, but I’m looking to go a step further - summarize what I’ve found to create a digest of interesting insights that I send to my sales leaders & teams every week or so. Does anyone have examples of interesting insights they’ve shared with their sales teams, and what they did in Gong to find those?

We have users who have multiple email addresses and calendars.  Is there a way for Gong to point to different calendars?

For a non-licensed user. How can they have access to recordings and transcription?

I would love the option of having an Admin seat that doesn’t cost. I have a revenue operations manager or a people Ops person who now makes sure seats are created for all employees when they join the company. Since the admin seat for Gong has to be paid, I still have to be the one to create this and we actually give everyone access to Gong at our company since we use certain gong calls for our employee onboarding no matter the role! Any possibility of this?

Hi All,I am working with a relatively new product within our stack and we are looking to capture as much feedback on our initial demonstrations as possible to feedback to our Product/Sales/Marketing teams. I am wondering if anyone had experience, or recommendations on the following: Without using trackers (as its too broad right now) have the ability for the Sales Rep to @ a group of users that are cross functional - and thus not a part of the standard user hierarchy Each member of this group would be notified by Gong that they have been tagged at a certain time during the call for them to review (If this can be done by Slack it would be amazing)I have seen the ability to Tag a team in platform, but that tagging seems to be for everyone in the user hierarchy and thus not cross functional.Thank you for any answers!J

Inquiring minds would like to know if any other Gong users are utilizing Gong for non-traditional use cases. I’m working with a research team that is using Gong to transcribe interviews/conversations and then build detailed reports and proposals based on the information from these. Would love to talk shop on best practices with anyone that has even a remotely similar use case!

As a Product Marketer, I’ve leveraged Gong in all kinds of ways. How Gong Uses Gong: Product Marketer covers many of them. Another way - and one I’ve found extremely impactful - is boosting collaboration with my AE partners on specific deals. Before Gong, if an AE had a question about what positioning to use, what product capabilities to highlight, or something else, I would need to go through my own second hand ‘discovery,’ effectively asking them all of the questions they asked the prospect to get up to speed.Besides slowing collaboration down, the ‘double discovery’ work made it harder to equip my team with exactly what they needed in each scenario. With Gong, I can get up to speed in a snap. I can see the deal situation directly, and get the insight I need to make an impact. The result? Stronger PMM-AE partnership, better sales enablement, shorter deal cycles, and more fun bringing in more awesome customers.

Hello community!  I’m trying to find known/creative ways of optimizing gong’s capabilities for the SE organization. As Sales (or solution) engineers, we usually work across most verticals in the company, therefore the need to extract information and feed not just the sales organization, but other departments as well. Examples could be: Using trackers in order to identify need by a market segment (product-oriented) Using trackers to understand better compliance  Competitive analysisAnd many more… How about you? How does your SE leadership using gong?