Ask questions and learn best practices about using Gong with your peers and leadership team.
- 13 Posts
- 37 Replies
Calling all Gong Program Managers - Easy Survey to Track User Feedback!
Hello Gong Community, My name is Sara and I am an Enterprise CSM here at Gong. If you are a Program Manager who tracks adoption and usage of Gong - I have a tool to add into your Program Manager toolbox when it comes to understanding how your tell feels about Gong (outside of just looking at the adoption numbers!) Some of my best customers are always asking for creative ways to seek out or get ahead of any adoption gaps - especially when they:Are new to Gong or Expanding Gong to a new team Get an unfiltered voice of how their teams are liking Gong Looking to identify where they (as a program manager) can fill any gaps to unlock more value in Gong.In fact, one of my customers has shared a helpful Google Survey out as a way to get anonymous feedback from their teams, which will in turn - allow you, their program manager, pivot or adjust prioties when it comes to Gong.Check it out below and let me know what you think?Also… if you have any creative ways you are asking for feedback from you
How do you manage permissions within teams so we know who can do what?
We have different teams within our company and it seems everyone’s permissions are different so if someone wants to search for a call some see it and some do not...also some can access and some cannot ...how do companies avoid team members wasting time trying to ask for permissions or knowing who can do what?
Anyone sending Gong digests to your sales team?
I know you can set up alerts and automatic digests right in Gong, but I’m looking to go a step further - summarize what I’ve found to create a digest of interesting insights that I send to my sales leaders & teams every week or so. Does anyone have examples of interesting insights they’ve shared with their sales teams, and what they did in Gong to find those?
Product request; Admin Seat
I would love the option of having an Admin seat that doesn’t cost. I have a revenue operations manager or a people Ops person who now makes sure seats are created for all employees when they join the company. Since the admin seat for Gong has to be paid, I still have to be the one to create this and we actually give everyone access to Gong at our company since we use certain gong calls for our employee onboarding no matter the role! Any possibility of this?
Tracking Product Feature Requests
Hi All,I am working with a relatively new product within our stack and we are looking to capture as much feedback on our initial demonstrations as possible to feedback to our Product/Sales/Marketing teams. I am wondering if anyone had experience, or recommendations on the following: Without using trackers (as its too broad right now) have the ability for the Sales Rep to @ a group of users that are cross functional - and thus not a part of the standard user hierarchy Each member of this group would be notified by Gong that they have been tagged at a certain time during the call for them to review (If this can be done by Slack it would be amazing)I have seen the ability to Tag a team in platform, but that tagging seems to be for everyone in the user hierarchy and thus not cross functional.Thank you for any answers!J
Unique Use Case for Gong
Inquiring minds would like to know if any other Gong users are utilizing Gong for non-traditional use cases. I’m working with a research team that is using Gong to transcribe interviews/conversations and then build detailed reports and proposals based on the information from these. Would love to talk shop on best practices with anyone that has even a remotely similar use case!
Unlocking collaboration between AE's and Product Marketers
As a Product Marketer, I’ve leveraged Gong in all kinds of ways. How Gong Uses Gong: Product Marketer covers many of them. Another way - and one I’ve found extremely impactful - is boosting collaboration with my AE partners on specific deals. Before Gong, if an AE had a question about what positioning to use, what product capabilities to highlight, or something else, I would need to go through my own second hand ‘discovery,’ effectively asking them all of the questions they asked the prospect to get up to speed.Besides slowing collaboration down, the ‘double discovery’ work made it harder to equip my team with exactly what they needed in each scenario. With Gong, I can get up to speed in a snap. I can see the deal situation directly, and get the insight I need to make an impact. The result? Stronger PMM-AE partnership, better sales enablement, shorter deal cycles, and more fun bringing in more awesome customers.
Resources from ‘6 Gong insights your leadership team needs to know, but doesn’t’
Thanks for coming to our recent customer event! As promised, here are some resources to help you get more from Gong: TRACKERS: Are your strategic initiatives being adopted? Use Trackers to measure buy-in: How do you build trackers? Guidelines for building trackers (a help center article) How to customize trackers (a Gong Academy ‘self-learning’ video module) For more insights on initiative adoption, watch this previous customer event: How to use Gong to launch, track, and reinforce strategic initiatives DEAL DRIVERS: Which training initiatives can drive immediate ROI? Use Deal Drivers to check your deal health and spot trends across reps so you know where coaching is needed: Deal Drivers Overview COACHING: How can your company improve its coaching efforts, particularly for frontline managers? Find out: Coaching as a Frontline Manager For more information on coaching, access: The Coaching Playbook for Managers PIPELINE: How healthy is your pipeline, re
Optimizing Gong For Sales/Solution Engineers
Hello community! I’m trying to find known/creative ways of optimizing gong’s capabilities for the SE organization. As Sales (or solution) engineers, we usually work across most verticals in the company, therefore the need to extract information and feed not just the sales organization, but other departments as well. Examples could be: Using trackers in order to identify need by a market segment (product-oriented) Using trackers to understand better compliance Competitive analysisAnd many more… How about you? How does your SE leadership using gong?
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
Login to the community
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.