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I would like to use Gong to send some campaigns to my contacts.In the emails I am sending, I would like to add a variable CC, BCC or even from options, so that the email template picks up the variable dynamically rather than having this fixed. For eg, I would like for the email to CC the Owner of the account, or use any of the fields coming from the CRM (Eg, the CSM). Is there a way to add this?I have seen this easily tackled in other products, but Gong seems to only support fixed values rather than dynamic ones.For the To, I would like to be able to trigger emails on behalf of my team, but there is no way that I can update where an email is coming from.There seems to be little use for email campaigns given the few configuration options we have.

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!

As part of this planning I like the coaching, select the champions and guide the new users together!

It seems like Gong only maps activities to accounts based on the direct account-contact relationship. If an contact is indirectly related to multiple accounts, I’d like the activities to show up across multiple accounts. Wondering if this is possible?

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 185 need it...we have to manually go line by line. NOT ideal. Would love if we could do groups or CSV upload to assign? Or by role? Anyone got tips to save us time?

All of our Microsoft Teams Call Queues are in conference mode. This has many benefits most notably faster call pickup. When we signed up for Gong, we knew this wasn’t supported by the Numonix recording bot and created a work around using the upload api.Since then, Microsoft has released compliance recording and Numonix has updated their recording bot to fully support the ability to record Teams Call Queues in conference mode. I have created the compliance recording policy in Teams and assigned to a test queue. The recording policy activates and I can actually see the call in Gong while it is ongoing. However, once the call completes the recording disappears.I am not sure why the call is being discarded when it completes. Since Queue recording requires its own recording policy, are there different permissions in Gong for Queue calls? I can’t find anything in the Gong documentation that relates to Queue calls. I know a year ago, the documentation said that conference mode had to be turne

Quick Note:Thank you to everyone who joined today's AI Agent Best Practice Meetup. I will be honest,  I had no slides, no seed content, and no idea how many people would show up. You showed up anyway and you brought the goods.27 Visioneers. 10 real workflows. 45 minutes of the most practical AI conversation I have hosted in five years at Gong.Here is what we covered:Using Gong AI Agents natively: ​@Jamie Wolfson shared how his team at Coherent uses AI Builder to generate business cases from months of call recordings in 30 minutes -- and saw a measurable lift in deal wins as a result. ​@Andrea Ihara  shared three workflows she runs every week: a deal close query, a weekly Forecast Edge digest for sales leaders, and an outbound script generator built from closed-won data. ​@Itai Sagi at Palo Alto Networks is using AI Builder to find product gaps across all accounts and monetize them with pipeline impact. ​@Sydney Tress built a system that surfaces customer story leads automatically using

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system. 

Is anyone able to link activities (calls, emails, meetings booked) to campaigns -vs- accounts/ opportunities/ contacts in Salesforce? Our events team is hoping to tag flows/ outbound efforts back to show activity metrics and outcomes. I know we can manually change the related field in SF, but hoping for a config/ automated option. Thanks! 

 Do you find yourself struggling to know when to use Gong Assistant vs. AI Theme Spotter vs. AI Builder? Lucky for you, Gong Academy just dropped a new PDF resource to help!  🔖 Key topics: Visual matrices to quickly compare key aspects of each feature Common use cases by feature (and when you shouldn’t use one) How to maximize their usage in one workflow ▶️ Check it out: Gong Assistant vs. AI Theme Spotter vs. AI Builder Guide 

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

My team at PointClickCare is hiring for two Enablement roles and I wanted to share it with those active in the Gong community already. If the opportunity to partner across Sales, Marketing, Product, and Customer Success while using tools like Gong to connect enablement to real business outcomes and strategy sounds appealing, these roles are worth a look!Revenue Enablement Systems Associate GTM Enablement ManagerI’m not the hiring director, but I work on the team and would be happy to connect you directly with the recruiter and director. If you’re interested, feel free to connect with me on LinkedIn! 

We’ve been busy in the Academy! Whether you’re a frontline manager looking to sharpen your team’s skills or a program manager standing up new revenue workflows, our latest batch of courses and paths is designed to help you turn insights into action.Check out the latest updates below and start leveling up your Gong game today!Featured CourseBeyond the Renewal: Mastering Account Boards for Total Portfolio HealthLearn how to leverage account boards to monitor the pulse of your entire book of business, identify churn risks early, and spot expansion opportunities that drive long-term portfolio health.Enable Content: Upskill Your TeamsMaster Your Skills with AI Trainer (for Individual Contributors)Reps can now practice new messaging and handle objections in a safe, AI-powered sandbox. This course shows ICs how to use AI Trainer to simulate real-world scenarios and get instant feedback before they hop on their next big call. Gong Enable for Frontline Managers (Getting Started Path)A comprehen

Hello!I want to follow up with a prospect from my previous email, but I’d like to update the subject line. They are not in a gong flow.I’ve tried both replying to and forwarding my last email but in both instances, I can’t seem to edit the subject line.Is there a way to do this, or am I better to use Outlook to do this?

What is the BEST thing you have done with Gong? 

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

Following up on the Snowflake/MCP discussion that I posed in Integrations, I put together an open-source starting point for teams that want to connect approved Gong data to AI assistants like ChatGPT, Claude, Cursor, or other MCP-compatible tools.gongctl is an unofficial, local-first Gong API CLI plus a read-only MCP server. It syncs approved Gong data into your own SQLite or Postgres cache, then exposes a controlled MCP surface that an assistant can query without receiving Gong API credentials, raw exports, writable database access, or full transcript dumps.The goal is not to replace Gong AI, Smart Trackers, scorecards, or Gong-native workflows. I see it as a launch point for focused point solutions that can enhance current Gong offerings: objection discovery, tracker or scorecard candidate analysis, coverage checks, campaign or enablement research, and other evidence-backed workflows that can eventually be operationalized back in Gong.I am looking for feedback from teams using Gong h

Hi all, first day using Gong. I’m an SDR using Engage.I want to dial prospects on Fridays, regardless of their step in a flow.Is there any way to create ancillary call tasks in bulk, for prospects that are already in a flow?I thought of a workaround with a ruleset to make a non-exclusive dials-only flow I could enroll them in concurrently. But it’s too late, the original flow is set anyway, and I seem to lack the authority to create rulesets.Do I really have to go into each prospect record individually, just to create these tasks? Or should I just save time zone delineation by state in a contact view, and hammer down the column to dial them?It would be so much better to just be able to bulk-create tasks and THEN sort by TZ.

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

Hi! New Gong user, I have some sales teams looking to report on their “main contacts”we currently have a forecasting dashboard set up where they can see contacts and the activities associated with them on on opportunity level however they may not be on an opportunity yet which is where I’m struggling. Does anyone know if there is a way to report just on contacts? Thanks!

Are you using Gong Data Cloud with Snowflake?I’m exploring an MCP layer on top of Gong data, and I’m trying to additional real-world use cases.I’m not trying to replace Gong’s AI features. Gong Assistant, AI Briefer, Smart Trackers, scorecards, and related native workflows already cover a lot of in-product use cases. For example, a warehouse/MCP layer could help teams identify which topics, objections, call patterns, account segments, or risk signals are worth turning into Smart Trackers, briefs, scorecards, or other structured Gong workflows. That feels useful because teams may need to be selective about what they configure, monitor, and operationalize inside Gong.A few questions:What Gong data do you actually query in Snowflake? What do you join it with? What questions are hard to answer in Gong itself but easier in the warehouse? Have you used warehouse analysis to decide what to configure back inside Gong? If an MCP interface existed on top of that data, what would you want it to e

Is there a way to set up Dialer to notify the person you are calling that it is being recorded? Right now it reminds our reps to let the contact know the call is being recorded, but we would rather have it be an automatic notification rather than relying on the rep.