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If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

Hi,I am hiring in London a Senior Rev Ops Analyst with deep knowledge of Sales Compensation and Gong + a Rev Ops Planning analyst with knowledge of capacity planning, TAM & quota allocation, sales productivity metrics.

I’m working to enable the field and sales leadership on useful ways to build and use agents in Gong in the new Assistant functionality. Right now I’m struggling to find ways to use it that are different than what they’re already used to accomplishing when they use AI Assistant in the call section. What are useful agents you’re building? 

Hi,I run the internal forecast meetings (can’t record it) with the sales leaders. I really want to build a weekly wrap up email to send out to the Exec. I tried with Gong assistant to give me some feedback on latest forecast, changes, new deals in commit or pushed out but it analyse only calls and not deal boards.Is there anything you do? even using ChatGpt?If I do manually it takes ages, I need a prompt answer to send out

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host? 

I would like to watch a recording and see the reaction of participants who might not be speaking. Gong recordings only provide the speaker view from what I can tell... Is there a way to see the participant grid/gallery view while watching a recording? I found this question a few years back, with a reply stating that it has been “submitted as a feature request to our Product team for consideration”...but looking for an update as I imagine many people are asking for this. Nonverbal reactions are vital clues, and not accessible in this format currently. 

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

I'm working through the Foundation certification first, then Enable. My goal is to make sure Gong's full potential is realised and to embed it more deeply into onboarding and ongoing coaching.

Hi friends!We are now needing to assign trainings to new hires that our segments have completed of existing employees. Our director is currently taking almost 10 steps that is an hour long every other week to add in new cohorts.One thing we considered was just a new course titled with the cohort and assign simply that way with the 10-20 people based on our onboarding lists.But what are the best ways you are managing adding new hires to trainings that need to complete trainings that have been assigned to hundreds before? What automation are you using?

Is there any way we can get Gong to see if they can capture for us every question we have been asked on a call?We want to build a matrix out of these questions (how many have been asked how many times) and make sure the reps are prepped to answer them.

Gong just launched Custom Agents! 🚀 Want to learn how to build your own configurable, reusable AI agents directly on top of Gong’s revenue context? Check out the latest Gong Academy course. Whether you are a seller looking to instantly compose call follow-ups, a manager prepping for 1:1s , or a RevOps leader tracking win/loss themes, this course has you covered with out-of-the-box templates and prompting frameworks. 🔖 Key topics covered: What are Custom Agents? An overview of Phase 1 capabilities built directly within Gong Assistant. The Prompting Framework: How to establish Context, Roles, Tasks, and Format/Safeguards for top-tier results. Tailored Inspiration: Deep-dive example prompts for AEs, CSMs, SDRs, FLMs, and RevOps. Step-by-Step Creation: How to build, test against live data, and run agents on-demand.  ▶️ Enroll today: Automate Revenue Insights with Custom Agents

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks! 

Thank you to everyone who joined today's AI Builder Meetup! 30+ Visioneers. Three brave volunteers to kick us off. A chat full of real prompts and use cases. And we got to do it all on the same day Gong launched Mission Big Dipper. Perfect timing!As promised, I documented everything so you do not have to dig through your notes. Here it is, all in one place.Huge thanks to our three kickoff volunteers: Jaime Council at Sharecare, Justin Manni at Averhealth, and Sydney Tress at Wolters Kluwer, our recent Gong AI Agents contest winner! And a special shout out to Itai Sagi and Katie Geoffroy, who both dropped full prompts into the chat. Those are published below exactly as they shared them.Everything is organized into three buckets:AI Builder Workflows — what people built in AI Builder Enablement Ideas — driving adoption, coaching, and ramp with Gong Prompts and Other Workflows — copy and paste ready prompts plus everything elseBUCKET 1: AI BUILDER WORKFLOWSWorkflows people built directly i

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

 Gong just launched MCP server and client! Want to learn more? Check out the latest Gong Academy course that covers everything you need to know about Gong MCP. 🔖 Key topics covered: General overview of Gong MCP server and client Setup & rollout best practices + credit consumption impact Guidance around choosing MCP server vs. staying within Gong  Enroll today! Unlock Connected Workflows with Gong MCP