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I'm working through the Foundation certification first, then Enable. My goal is to make sure Gong's full potential is realised and to embed it more deeply into onboarding and ongoing coaching.

Hi friends!We are now needing to assign trainings to new hires that our segments have completed of existing employees. Our director is currently taking almost 10 steps that is an hour long every other week to add in new cohorts.One thing we considered was just a new course titled with the cohort and assign simply that way with the 10-20 people based on our onboarding lists.But what are the best ways you are managing adding new hires to trainings that need to complete trainings that have been assigned to hundreds before? What automation are you using?

I’m working to enable the field and sales leadership on useful ways to build and use agents in Gong in the new Assistant functionality. Right now I’m struggling to find ways to use it that are different than what they’re already used to accomplishing when they use AI Assistant in the call section. What are useful agents you’re building? 

Is there any way we can get Gong to see if they can capture for us every question we have been asked on a call?We want to build a matrix out of these questions (how many have been asked how many times) and make sure the reps are prepped to answer them.

Gong just launched Custom Agents! 🚀 Want to learn how to build your own configurable, reusable AI agents directly on top of Gong’s revenue context? Check out the latest Gong Academy course. Whether you are a seller looking to instantly compose call follow-ups, a manager prepping for 1:1s , or a RevOps leader tracking win/loss themes, this course has you covered with out-of-the-box templates and prompting frameworks. 🔖 Key topics covered: What are Custom Agents? An overview of Phase 1 capabilities built directly within Gong Assistant. The Prompting Framework: How to establish Context, Roles, Tasks, and Format/Safeguards for top-tier results. Tailored Inspiration: Deep-dive example prompts for AEs, CSMs, SDRs, FLMs, and RevOps. Step-by-Step Creation: How to build, test against live data, and run agents on-demand.  ▶️ Enroll today: Automate Revenue Insights with Custom Agents

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

We are using the calls API to get the Gong calls for our customers, but that endpoint returns results from the earliest recorded calls to the latest. Meaning we have to paginate all the way to the end, which can be a lot, to get to the latest calls. Is there any for that endpoint to give us the data in the reverse order? with the latest calls coming first. Thanks! 

Thank you to everyone who joined today's AI Builder Meetup! 30+ Visioneers. Three brave volunteers to kick us off. A chat full of real prompts and use cases. And we got to do it all on the same day Gong launched Mission Big Dipper. Perfect timing!As promised, I documented everything so you do not have to dig through your notes. Here it is, all in one place.Huge thanks to our three kickoff volunteers: Jaime Council at Sharecare, Justin Manni at Averhealth, and Sydney Tress at Wolters Kluwer, our recent Gong AI Agents contest winner! And a special shout out to Itai Sagi and Katie Geoffroy, who both dropped full prompts into the chat. Those are published below exactly as they shared them.Everything is organized into three buckets:AI Builder Workflows — what people built in AI Builder Enablement Ideas — driving adoption, coaching, and ramp with Gong Prompts and Other Workflows — copy and paste ready prompts plus everything elseBUCKET 1: AI BUILDER WORKFLOWSWorkflows people built directly i

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

 Gong just launched MCP server and client! Want to learn more? Check out the latest Gong Academy course that covers everything you need to know about Gong MCP. 🔖 Key topics covered: General overview of Gong MCP server and client Setup & rollout best practices + credit consumption impact Guidance around choosing MCP server vs. staying within Gong  Enroll today! Unlock Connected Workflows with Gong MCP

I’m having issues with the Gong integrations API via python.Here are my steps:I integrated HubSpot with Gong. I manually associated Gong calls with HubSpot accounts via Gong UI (I can see the associations in the UI) My application calls the API:  /v2/calls/manual-crm-associations However, I get a 404 error: No manually associated calls with CRM data found. Has anyone been able to get this API (in beta presumably) to work? Thanks!

HiCan a prompt be created in an email to check the value of a salesforce field and based on the fields value to then include a specific block? For example a prompt would read - if a specific Salesforce field value is “A” - then Gongs Block named “A” is included in the email. 

When I resume a contact in a flow, it allows me to mark them as resumed initially, but, at the same time, removes them from that flow.  Is anyone else experiencing this issue? Any idea on how to resolve it? The same time stamp is in the contact’s history as “resumed” and then “removed.” I have not heard back from Gong support yet and need to keep these contacts in my flows.

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

Hi there!We are loving the enable + AI trainer and rolled out a huge certification wth 5 parts + submitting calls to a library for scoring. Our director of platforms is having to use a lot of manual processes to build a spreadsheet dashboard for leaders to see a consolidated view. Does anyone have good tips or workarounds for dashboarding INSIDE of Gong?  THANK YOU!

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host? 

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 185 need it...we have to manually go line by line. NOT ideal. Would love if we could do groups or CSV upload to assign? Or by role? Anyone got tips to save us time?

Exciting Gong Admin Opportunity!!If you are passionate about Gong & willing to grow as admin.My team is hiring for one : https://www.linkedin.com/jobs/view/4418231672/

Hi Gong team,I've set up a Call brief in Agent Studio (AI Briefer) and it works great in the UI. I'd like to be able to retrieve the brief output programmatically via API.I noticed the existing GET /v2/entities/get-brief endpoint is built specifically for CRM entities (Account, Deal, Contact, Lead), so it doesn't cover Call briefs. Is there a plan to add a dedicated API endpoint for retrieving Call brief results?I found a community post from ~5 months ago where a Gong support rep mentioned the relevant endpoints are "currently in alpha" — is that still the case, and is there an ETA for public availability?Thank you!

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

What have you found to be the top 3 use cases for sales leaders to help their team drive new business production in Gong?