Recently active topics

When I resume a contact in a flow, it allows me to mark them as resumed initially, but, at the same time, removes them from that flow.  Is anyone else experiencing this issue? Any idea on how to resolve it? The same time stamp is in the contact’s history as “resumed” and then “removed.” I have not heard back from Gong support yet and need to keep these contacts in my flows.

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

Hi there!We are loving the enable + AI trainer and rolled out a huge certification wth 5 parts + submitting calls to a library for scoring. Our director of platforms is having to use a lot of manual processes to build a spreadsheet dashboard for leaders to see a consolidated view. Does anyone have good tips or workarounds for dashboarding INSIDE of Gong?  THANK YOU!

HiCan a prompt be created in an email to check the value of a salesforce field and based on the fields value to then include a specific block? For example a prompt would read - if a specific Salesforce field value is “A” - then Gongs Block named “A” is included in the email. 

Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host? 

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 185 need it...we have to manually go line by line. NOT ideal. Would love if we could do groups or CSV upload to assign? Or by role? Anyone got tips to save us time?

Exciting Gong Admin Opportunity!!If you are passionate about Gong & willing to grow as admin.My team is hiring for one : https://www.linkedin.com/jobs/view/4418231672/

Hi Gong team,I've set up a Call brief in Agent Studio (AI Briefer) and it works great in the UI. I'd like to be able to retrieve the brief output programmatically via API.I noticed the existing GET /v2/entities/get-brief endpoint is built specifically for CRM entities (Account, Deal, Contact, Lead), so it doesn't cover Call briefs. Is there a plan to add a dedicated API endpoint for retrieving Call brief results?I found a community post from ~5 months ago where a Gong support rep mentioned the relevant endpoints are "currently in alpha" — is that still the case, and is there an ETA for public availability?Thank you!

No matter how big or small your organization is, rolling out any tool can feel daunting. What’s your best piece of tactical advice for fellow Program Managers rolling out Gong at their organization? Share it in the comments below!

What have you found to be the top 3 use cases for sales leaders to help their team drive new business production in Gong?

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

We are setting up our Forecast and we have one manager who oversees SMB and MM we’d like for these to be separate for multiple reasons as of now they are all under that managers team. Is there a way to create teams without having it roll up to a manager or another work around? Thank you for your help in advance!

Gong is a treasure trove for so much more than sales, but it’s hard to find out how others are using it. Anyone out there in the Customer Marketing or Customer Success realms that would want to get together and try to share best practices?I’m still waiting to get an upgraded license so I’m limited right now in all that I can do, but I’m eager to use Gong for Voice of Customer reporting, to maximize our Strategic Review process, to build a foundation for customer lifecycle marketing and communications, to better source and direct product feedback, to identify potential advocates and case studies, etc. I’m also super curious how we can use some of these things that come out of a Gong call to trigger workflows or updating data in Salesforce. I’m not sure what that even looks like, but I have to believe there’s a lot of automation that can be done.If I can generate some interest, I’d be happy to pull a group call together and maybe even turn it into a monthly thing.

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

Hey everyone,Question to the teams that use the Gong Engage for the Customer Success, specifically - Digital Customer Success - do you mind meeting or sharing your setup of the Flows and Analytics of the data of digital communication with the customers?Would be happy to exchange opinion/experience regarding the topic. Thanks!What I am curious about: How to build an adaptive flow for a 3-6mos ahead for the customer group with Gong Engage? How to extract the digital points data from Gong to analyze/work with it outside of Gong? How to test newly created Flows? Where to see the customer digital journey with Gong Engage?

Hey team ! When setting up my automation, i would likeIsolate calls that turn a prospect into a customer (done) Automatically trigger an ai briefer to screen the entire account and catch a brief type send this brief type result via a webhook.How can i do that please? 

        Hi, General question -   In a couple of Months my company will be moving off of Clari for Forecast/Pipeline and onto GONG.    I was wondering if any others have done the same and what was the biggest questions or hurdles the Sales Reps had when making the move or best advice you can give Rev Ops Admin on what to look out for. 

I would like to use Gong to send some campaigns to my contacts.In the emails I am sending, I would like to add a variable CC, BCC or even from options, so that the email template picks up the variable dynamically rather than having this fixed. For eg, I would like for the email to CC the Owner of the account, or use any of the fields coming from the CRM (Eg, the CSM). Is there a way to add this?I have seen this easily tackled in other products, but Gong seems to only support fixed values rather than dynamic ones.For the To, I would like to be able to trigger emails on behalf of my team, but there is no way that I can update where an email is coming from.There seems to be little use for email campaigns given the few configuration options we have.

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!

As part of this planning I like the coaching, select the champions and guide the new users together!

It seems like Gong only maps activities to accounts based on the direct account-contact relationship. If an contact is indirectly related to multiple accounts, I’d like the activities to show up across multiple accounts. Wondering if this is possible?

All of our Microsoft Teams Call Queues are in conference mode. This has many benefits most notably faster call pickup. When we signed up for Gong, we knew this wasn’t supported by the Numonix recording bot and created a work around using the upload api.Since then, Microsoft has released compliance recording and Numonix has updated their recording bot to fully support the ability to record Teams Call Queues in conference mode. I have created the compliance recording policy in Teams and assigned to a test queue. The recording policy activates and I can actually see the call in Gong while it is ongoing. However, once the call completes the recording disappears.I am not sure why the call is being discarded when it completes. Since Queue recording requires its own recording policy, are there different permissions in Gong for Queue calls? I can’t find anything in the Gong documentation that relates to Queue calls. I know a year ago, the documentation said that conference mode had to be turne

Quick Note:Thank you to everyone who joined today's AI Agent Best Practice Meetup. I will be honest,  I had no slides, no seed content, and no idea how many people would show up. You showed up anyway and you brought the goods.27 Visioneers. 10 real workflows. 45 minutes of the most practical AI conversation I have hosted in five years at Gong.Here is what we covered:Using Gong AI Agents natively: ​@Jamie Wolfson shared how his team at Coherent uses AI Builder to generate business cases from months of call recordings in 30 minutes -- and saw a measurable lift in deal wins as a result. ​@Andrea Ihara  shared three workflows she runs every week: a deal close query, a weekly Forecast Edge digest for sales leaders, and an outbound script generator built from closed-won data. ​@Itai Sagi at Palo Alto Networks is using AI Builder to find product gaps across all accounts and monetize them with pipeline impact. ​@Sydney Tress built a system that surfaces customer story leads automatically using

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system.