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Hello Everyone,  We built a telephony integration with Gong where we sync call data with Gong. The integration went well (functionality wise). Everything is working fine and now we want to go live on Gong marketplace.We already have access to developer account as well as partners account but it seems our partners account didn’t had enough permissions to create a listing (as that is required to go live).Attaching a screenshot here to show how the platform looks:  As you can see, i am not seeing any option to mange listings.Same in User & invites. Though i can invite a user but i cannot invite any admin. Any help is highly appreciated.

            You’re a Gong power user — and you deserve a reward for your expertise. So I want to hear how you are using Gong AI Agents to drive real results inside your organization.Share your best practice in the Visioneer Community between now and March 20, 2026 at 12:00 PM CST for a chance to win 30 minutes with Gong CEO, Amit Bendov.In your 1:1 you can:Ask for business advice Workshop your sales pitch Or even learn Amit’s favorite songs to play on guitar And that’s not all…The first 10 people who submit a best practice will receive Gong swag. One standout submission, selected by Gong, will win a 30-minute meeting with Amit.  Here’s how to participate:1. Share your story In the comment box below ⬇️ , submit a high-quality write-up (screenshots encouraged) or a short video showing how you’ve used Gong AI Agents to streamline processes and drive better results. Be sure to include which AI Agent in the header you’re using and the step-by-step process you followed to achieve your outcom

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

Hi All - I have a flow that I have created for my team to reach out to people after the have signed on with our team.   The first step confirms that they are implemented and then another step asking if they are starting to see value.   I don’t want the flow to pause if they respond to the first email.   How do I do that?   Thanks so much!   Joe

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

I lead sales for a team of 8 AEs - we’ve been using Gong forecast for 2 months now.  Every Monday morning, AEs update their forecast.  We have 3 “forecast categories” (Commit / Maybe / Surprise) They update / enter a new forecast number for each category. AKA they tell me every week how much they expect to close that month from each bucket (Commit / Maybe / Surprise).  Throughout the month, deals obviously move from Maybe to Commit / Commit to Win / etc.  The “Accuracy” report hasn’t proven useful based on how I’ve been having the team use Forecast. I think I may need a cumulative forecast field / not discrete forecasts for each category.  What tweaks should we implement to make “Accuracy” a useful report? Thanks!

Hello Gong Community!  LOVE gong scorecards!  and the SFDC integration works beautifully.  Here is the problem we are trying to solve.  An opportunity says do not record this call.  So you turn off Gong and recording.  We use Zoom, it has has an AI companion but this is also considered a “recording”  Other than taking copious notes and then completing the scorecard fields manually, has anyone out there solved this?  My company has a robust set of AI tools and I am not opposed to creating an agent that can help.  Suggestions?   

Hello Gong Community!  LOVE gong scorecards!  and the SFDC integration works beautifully.  Here is the problem we are trying to solve.  An opportunity says do not record this call.  So you turn off Gong and recording.  We use Zoom, it has has an AI companion but this is also considered a “recording”  Other than taking copius notes and then completing the scorecard fields manually, has anyone out there solved this?  My company has a robust set of AI tools and I am not opposed to creating an agent that can help.  Suggestions?   

Is anyone able to link activities (calls, emails, meetings booked) to campaigns -vs- accounts/ opportunities/ contacts in Salesforce? Our events team is hoping to tag flows/ outbound efforts back to show activity metrics and outcomes. I know we can manually change the related field in SF, but hoping for a config/ automated option. Thanks! 

I have a need and am not 100% sure which AI option to use.   I have two BDRs that are performing well above another.   For clarity, the two BDRs are doing inboud.   They have 48 MQLs this month and 7 and 6 closed won opportunities so far.   The other BDR has 45 MQLs and one closed won opportunity.  I have created a filter to pull just their inbound calls from this month.   I am trying to find out what they first two are doing that the last isn’t.   I think Theme Spotter is my answer but I can only pick from a predefined list of questions.    I want different information.   Should I be using Theme Spotter?   It seems as thought I should but I can’t get it to do what I want.   Maybe user error?    I am open to any/all suggestions.   Thanks for the help!  

Hi!So I’ve just set up an AI Scorecard and enabled automatic review. I have published the AI scorecard and would now like to let the AI scorecard review past calls. I’ve searched through the help center but can’t seem to find how this is done.When I go to the conversations search and I select a recording for which the AI scorecard should automatically be applied to, I can’t even select the scorecard on the right panel. I’m not sure what I’m doing wrong. My end goal is that I have multiple AI scorecards and that based on the call type, these recordings are automatically scored. I then want to create a folder (stream) with best recording of each meeting type. These recordings should automatically be added to the library based on the score. I thought this is possible but not sure how to continue. Does someone has experience with this? 

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

I am looking for a way to report from a macro perspective on calls that were shared/listened to externally. I have a theory that calls with post-demo engagement have higher win rates and quicker deal velocity. I’d like to see if I can prove it with data. For example, we perform 1000’s of demos with our PreSales Solution Consultants and I am using the conversation filter to narrow down to our PreSales teams. There is no filter or data point available for call recordings generated to view. I’d like to add a data point to see if calls were shared and watched.  I am not an admin so not sure if that is a capability there. Wondering if this is possible at all? Thank you for any help!  To be clear, I am referencing the “share with customers” part of this and I feel like i used to have reporting capabilities on this, but cannot find it anymore. Hence the question :) https://help.gong.io/docs/share-a-call 

We turned on AI scoring in our Gong account recently, but the scorecards that are being answered by Gong AI are not surfacing via the API. I am using the v2/stats/activity/scorecards endpoint and only filtering on the call date, but not seeing all the expected scorecards.Are there plans to add these scorecards to the API? And if so, when is that expected to happen? 

I like the sound of this to do thats on the gong website. How do i create this myself? 

If you’ve already introduced Gong to your internal teams, how do you ensure healthy adoption and usage? If you haven’t yet, what are your plans to?Share your thoughts or best tactical pieces of advice in the comments below!

Hi Community,I have a question about creating a smart tracker, hoping anyone can help me out based on their experience.I am running some training with some Account Managers around multi-threading.  The ask is for Account Managers to start asking their existing contacts who else at the company should be included in the conversation.  In talking to my CSM at Gong they recommended using the AI Smart Tracker to search for times when our Account Managers ask for additional contacts/questions around who else should be involved.So far the results that are being generated are not picking up what I would like.  Typically they are picking up instances where the AM is asking if there are additional people who are joining the call.  Has anyone had success with this in the past?  Any tips on what my prompt should be to narrow down the results so that it will show when an AM is asking for net new contacts who should be included in the conversation?Thanks!

Hi Gong Community! I recently connected my CRM (Salesforce) to Gong, however I am running into an issue where all Accounts are showing up for every user in gong. In the CRM we configured Accounts to be Private, and use Account Teams to define who has visibility to certain accounts. I have already enabled the “Import Opportunity Team” option in the connection Import Settings tab, however this does not seem to address the issue. Does anyone know a way to make Accounts in Gong Engage only visible to users who are members of the Account Team?