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Hi all, first day using Gong. I’m an SDR using Engage.I want to dial prospects on Fridays, regardless of their step in a flow.Is there any way to create ancillary call tasks in bulk, for prospects that are already in a flow?I thought of a workaround with a ruleset to make a non-exclusive dials-only flow I could enroll them in concurrently. But it’s too late, the original flow is set anyway, and I seem to lack the authority to create rulesets.Do I really have to go into each prospect record individually, just to create these tasks? Or should I just save time zone delineation by state in a contact view, and hammer down the column to dial them?It would be so much better to just be able to bulk-create tasks and THEN sort by TZ.

Gong + your favorite integration = better together. Which Gong Collective integration is / do you anticipate will be most important to the success of Gong at your organization?Share it in the comments below and tell us how it helps!

What is the BEST thing you have done with Gong? 

If you’ve rolled out any tool at an organization, you know how important it is to have the support of your leaders. What is your best advice for getting stakeholder buy-in? Share it with us in the comments below!

Hi! You’ve reached a topic specifically for folks working through the Program Manager Launch Certification Study Guide. These Program Managers are working toward becoming Gong certified! If you’re a Gong Program Manager and would like to learn more about getting certified, please click here! Hello Program Managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means that you’ll visit the Community regularly to connect with other Gong users, help answer questions about Gong, learn from each other, and share your own ideas and best practices.  Another awesome aspect about the Community is that it connects you and other Gong customers directly with Gongsters (i.e., the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and participate in the conversations our customers are having.   To kick off your involvement in the Gong Community (and your journey to becoming a certified Gong Program Manage

Hi! New Gong user, I have some sales teams looking to report on their “main contacts”we currently have a forecasting dashboard set up where they can see contacts and the activities associated with them on on opportunity level however they may not be on an opportunity yet which is where I’m struggling. Does anyone know if there is a way to report just on contacts? Thanks!

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:Which frontline manager certification are you working on? What do you hope

Are you using Gong Data Cloud with Snowflake?I’m exploring an MCP layer on top of Gong data, and I’m trying to additional real-world use cases.I’m not trying to replace Gong’s AI features. Gong Assistant, AI Briefer, Smart Trackers, scorecards, and related native workflows already cover a lot of in-product use cases. For example, a warehouse/MCP layer could help teams identify which topics, objections, call patterns, account segments, or risk signals are worth turning into Smart Trackers, briefs, scorecards, or other structured Gong workflows. That feels useful because teams may need to be selective about what they configure, monitor, and operationalize inside Gong.A few questions:What Gong data do you actually query in Snowflake? What do you join it with? What questions are hard to answer in Gong itself but easier in the warehouse? Have you used warehouse analysis to decide what to configure back inside Gong? If an MCP interface existed on top of that data, what would you want it to e

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

Is there a way to set up Dialer to notify the person you are calling that it is being recorded? Right now it reminds our reps to let the contact know the call is being recorded, but we would rather have it be an automatic notification rather than relying on the rep.

Is anyone able to link activities (calls, emails, meetings booked) to campaigns -vs- accounts/ opportunities/ contacts in Salesforce? Our events team is hoping to tag flows/ outbound efforts back to show activity metrics and outcomes. I know we can manually change the related field in SF, but hoping for a config/ automated option. Thanks! 

We have a number of different account record types:Client (roughly 100) Client Subgroup (multiple thousands) Vendor Potential ClientBut, we only want to import and be able to automatically associate to the Client and Potential Client account record types. When searching in Gong, ALL of our accounts pop up, including some with potential confusing naming conventions without the rest of the record context like you’d have when searching Salesforce. Is there a way to filter which accounts get brought into Gong? None of the default CRM Settings seem intuitive to be able to do this.Thanks in advance!

Hi Gong team,I've set up a Call brief in Agent Studio (AI Briefer) and it works great in the UI. I'd like to be able to retrieve the brief output programmatically via API.I noticed the existing GET /v2/entities/get-brief endpoint is built specifically for CRM entities (Account, Deal, Contact, Lead), so it doesn't cover Call briefs. Is there a plan to add a dedicated API endpoint for retrieving Call brief results?I found a community post from ~5 months ago where a Gong support rep mentioned the relevant endpoints are "currently in alpha" — is that still the case, and is there an ETA for public availability?Thank you!

 Program Managers, our latest learning path just dropped: Getting Started with Gong Enable. Check out this path if you want to learn how to set up Gong Enable for your organization, including how to configure scorecards and AI Trainer.Visit the path: https://academy.gong.io/learn/learning-path/getting-started-enable-for-program-managers

Interested to hear anyones experience or insights in leveraging Gong to complete Voice of the Customer analysis. We have a client that wants to better understand the following: How a new product release is resonating with their install base?  What are the key reasons they want to talk about the new product? What objections to they voice with moving forward with adoption?  How is the pricing received by customer segment?Thanks for your input!  

I have brought Gong (web app on laptop) into in-person meetings so that the meeting is recorded. I’m not so much fussed on the video but have recorded the audio. The challenge is however is that there’s only one device in the room (my laptop) so 100% of the audio is attributed to me. Is there any best practice on associating individuals and what they’re saying to specific parts of the audio? I wondered whether there could be some sort of ‘calibration’ at the beginning of the meeting (verbal introductions by each participant) so that speech recognition during the meeting could associate the audio with the correct participant? 

 Short on time, but trying to stay in-the-loop on the latest Gong features? We got you! AI Builder for scorecards is a new feature that saves enablement teams and managers time -- no more manually creating a scorecard; let AI Builder do it for you!  💡 Learn more in Gong Academy: https://academy.gong.io/learn/video/ai-builder-for-scorecards

 Want to learn Gong but don’t have much time? Check out this short video on Gong Assistant!  🎬 Visit Gong Academy to watch: https://academy.gong.io/learn/video/gong-assistant

Working through my third iteration of making changes an email flow template. During my first attempt, I clicked “save” and got the save confirmation—upon refresh the content of a multi-step draft of a flow was wiped. The second time, I navigated away and clicked the “leave anyway” option too quickly.  The save button on the drafting window seems to work ok, but it sometimes takes clicking it many times to actually save the persist the unsaved changes.  Is anyone else frustrated with the lack of autosaving on draft changes? I find this to be severely lacking and not up to date with current editing fields for long-form text boxes in an editor. Back to editing to try to reproduce the copy I had written initially. 

Hi,We have a curious case with Gong forecasting.Our reps are working on a 50k renewal deal, and they are quite sure they will close this => so they put the deal to “Commit” forecast category.However - there’s a chance for a huge expansion, so the deal might end up being worth 250k and the reps changed the deal amount to 250k. The chance for this additional 200k is much lower, so logically, the 200k would belong to “Best case” forecast category.However - the deal can only belong to one forecast category.At the moment, we put the deal in “Commit”, and we correct the submitted forecast number like:They add 50k to “Commit” They add 250k to “Best case”The issue is that this is confusing for our management because they can see that the deal value in “Commit” is 250k, but we only forecast 50k.We definitely don’t want to create 2 deals (one with 50k in “Commit” and one with 200k in “Best case”), because this is one opportunity with one contract.What’s the best practice here? Any tips?

We’re starting to scope out how we want to build Account Boards for our teams, and I was curious how other orgs are utilizing this new feature.What kinds of Account Boards are you creating?  And for what audience(s)?How are you incorporating Account Boards into rep/leader workflows?  How are you coaching users to use these Account Boards?Open to hearing about all experiences y’all are having so far!

This is a fun tip I learned at a Gong fireside chat. At the deal level you can ask Gong AI “why will we lose this deal?” The AI will break out all gaps and missing pieces in your opp. Now your rep can use this intel to go back to the prospect with the right messaging to fill the gaps and win the deal. I hope this is helpful!

A lot of teams I’ve been working with lately are realizing they’re sitting on a treasure trove of data and that AI Builder is a fast way to turn that into real, practical value and content without a heavy lift on their team’s part. Here are a few quick wins that I’m seeing teams leverage: 30-60-90 day onboarding plans Using historical call notes, deal data, and existing enablement materials, teams are prompting AI Builder to create structured onboarding plans for new hires. Using filters on your existing calls, content is easily tailored to role, segment, or region. This makes it much easier to ramp people consistently and start building your onboarding strategy without reinventing the wheel.  Stronger, data-backed scorecards Instead of guessing at “what good looks like,” teams are grounding scorecards in real patterns from their Gong data. For folks that are not used to building scorecards, it can be difficult to define exactly what milestones matter most and how to measure success.

Hi. I am just starting the Foundation Certification. I am in Sales Ops and work with the Sales Team and excited to learn more about how Gong can help us.  Any tips on the certification program?