Unanswered questions

Hello! We have recently started using the new AI Call reviewer in Gong, which is exciting! However, with the limitations we are having some difficulties, and I was curious if 1) anyone else is having the same issue and 2) if there are any plans to expand on this feature in the future to eliminate some of the limitations. The first issue that we’re having is the ability to only score the “host” of the meeting. There are many instances in my organization where a Project Manager schedules the meeting for one of our other associates, but they’re not the ones who we want evaluated on the scorecard. With the limitation of only being able to have the host scored on the calls at the moment, that’s causing some friction. Are there any plans to expand on the filter options in the future? Has anyone else had this issue? In general, the filter options having more robust capabilities would be excellent, and it would eliminate a lot of our issues we’re currently experiencing. Are there any plans to

Hi, I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users. Tried forwarding the meeting email invite I received to the Gong assistant. As far as I can tell nothing happened. There was no achnowledgement or response of any kind. Tried adding the assistant as a participant to the meeing via editing the Gmail calendar entry, adding the Gong assistant

Hello,I want to add in all of my zip codes for my territory to capture calls with companies that are in that zip. How do I do this?

I’m looking for an API Endpoint i can call to return AI Smart Tracker content?  We have defined an AI Smart Tracker called “Business motivation” i cannot seem to find a public API endpoint that exposes the data?   I can see /call returns this it its response but this doesn’t seem to be a public endpoint ?   

I use multiple stream folders to listen to calls. I want to know if there is a way to filter out calls that I have already listened to and only list calls that I have not listened to yet.

Similar to how the Data Cloud integrations provide ETL_MODIFIED_DATETIME (a timestamp of the date and time the data was modified), it would be really helpful for each call record to also include a similar field in API responses. This would be useful for seeing which historical records are due for a resync after something has been updated (eg transcript updated based on custom dictionary words, speakers identified via the UI, the call was associated to an account in the UI, etc).

When viewing Gong Analytics > Flows, for a specific flow, I know I can see the overall open rates and clicking on ‘ opened’ is showing me who has opened my email.Is there a way to see how many times each recipient has opened my email without manually clicking on each person’s name? I haven’t found a way to do this and am spending a signifcant amount of admin time, trying to prioritize my outreach, based on flow engagement, where I want to target recipients that have opened my email multiple times, first.Even better, it would be great if Gong insights could prioritize my open rates based on this activity. Currently, it’s ordered by recipient name, alphabetically, instead of engagement.

Hi everyone,I’m using the Gong Engage Flows API (List Gong Engage flows (/v2/flows)) to fetch all flows, and I noticed that the API is returning more than 100 flows in a single response.I couldn’t find any documentation specifying the maximum number of flows that can be fetched in one call, or whether there’s a configurable limit (like a pageSize or similar parameter).Can someone confirm: What’s the maximum number of flows the API can return in one request? Is there an upper limit or recommended batch size for performance?  

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

Hello! Relativelty new to Gong here and just went live on Tuesday with the team. Which is exciting. I am currently in the process of building dashboards for our CRO and executive team and need some ideas. They are pretty open to what is best practice and industry standard. Thank you!

I created a customized AI Briefer prompt and shared with executives in my company how they could access it. I would love to know whether people are using it -- is it possible to access stats reports for AI briefers somewhere? Thanks!

Is there a way to “Tag” users in Gong from within Sales Navigator? Or add to a Flow directly from Sales Nav? My workflow is to get a list together in Nav of say 50 people that I want to add to a flow. But right now I have to then go and look them up one by one in Gong to add each to a Flow manually.I used to be able to use this in Outreach using the Outreach Chrome extension. From my Nav list I could use the extension to tag people in Outreach. Then I could go to Outreach, easily find the 50 people with the tag, and add them all to a flow.Right now I am finding the process VERY SLOW to add a good list of people to a flow in Gong.

Im trying to use the Gong API from Postman. I have my access key and secret. Ive added the Authorization header with a value of <AccessKey>:<AccessSecret> but when i try to use it I get { "requestId": "12345", "errors": [ "Missing mandatory header \"Authorization\"" ]}Anyone know whats going wrong?

When viewing a specific account, and you’re viewing a list of contacts, can I sort them by the create date? My goal would be to have the most recently created/added be at the top so I can easily add them to a flow.

Hoping the hive mind can help me since I’m not getting a lot of response from Gong Support! We are having an issue with deal boards/forecasts converting deal amounts incorrectly. We have multiple currencies turned on, and the personal currency of the integration user matches our corporate currency. Yes the conversions are wrong. This is an urgent issue so please let me know know if you’ve run into the same problem and come up with a solution. Thanks.

Hey everyone, I’m hoping someone here might be able to help me with an issue I’m running into while building a Brief. I’ve set everything up and added about eight questions. When I test each question individually, I get accurate responses with the information I’m looking for. However, when I test the entire Brief in preview mode, only the first question returns an answer, the others all return: “We didn’t find any information that’s relevant.” Has anyone come across this before or know what might be causing it? i’ve also included some screenshots showing that it does produce the answer when you test just the question  Thanks in advance for any help! 

 Is there a way to export Gong Flow Errors? We have hundreds of hard bounces, and no easy way for a single user to update the data.  We would like to export out the list of contact records and inactivate in our salesforce.

Hello,In the future, will Gong support syncing other data to HubSpot?Right now the Gong export data is limited to a call link, call summary, and call participants. So we are relying on the Gong API for extracting extra data.I just want to confirm if a Gong pipeline for the extensive data provided by the Gong API is planned or not.Thank you.

I am not a fan of the suggested AI to-do tasks. Is there any insight that can be provided into how to turn this feature off?

I am struggling to get the tasks API endpoint to work. Has this been depreciated?  

Does gong AI  have the capability to update ( scorecard)  data into Salesforce Custom Objects  ?

Hi Friends - I was super excited to see the partnership between Gong and TCS, only to find out that anything from a “pre-baked” perspective is owned by Challenger.Does anyone have anything pre-baked (smart trackers, scorecards, etc) around TCS that you could share?Would love to not reinvent the wheel! :)