Unanswered questions

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

Hi. I am just starting the Foundation Certification. I am in Sales Ops and work with the Sales Team and excited to learn more about how Gong can help us.  Any tips on the certification program? 

            You’re a Gong power user — and you deserve a reward for your expertise. So I want to hear how you are using Gong AI Agents to drive real results inside your organization.Share your best practice in the Visioneer Community between now and March 20, 2026 at 12:00 PM CST for a chance to win 30 minutes with Gong CEO, Amit Bendov.In your 1:1 you can:Ask for business advice Workshop your sales pitch Or even learn Amit’s favorite songs to play on guitar And that’s not all…The first 10 people who submit a best practice will receive Gong swag. One standout submission, selected by Gong, will win a 30-minute meeting with Amit.  Here’s how to participate:1. Share your story In the comment box below ⬇️ , submit a high-quality write-up (screenshots encouraged) or a short video showing how you’ve used Gong AI Agents to streamline processes and drive better results. Be sure to include which AI Agent in the header you’re using and the step-by-step process you followed to achieve your outcom

 Hi Gong community 👋I'm building an Account Overview AI Briefer that pulls from two sources: Conversation Intelligence (call transcripts, emails, meetings) Public web enrichment (prospect's website, LinkedIn, etc.) My goal is for the brief to behave like this:If a fact is already confirmed in conversation history, don't repeat it from the web. Web data should only fill gaps — not duplicate what the prospect already said directly on a call.Before I bake this logic into my prompt, I want to understand what Gong actually controls.My questions: When both Conversation Intelligence and Web data are enabled as sources in a Briefer, does Gong's AI automatically deduplicate across them or does it treat each source independently and surface everything it finds? Can the briefer prompt reliably instruct the AI to prefer one source over another (e.g., "conversations take priority; web fills gaps only")? Or does the prompt not have that level of control over how sources are weighted? Is there

Is there any way to track email data by using key words in AI Theme Spotter / ‘Ask AI’ in the Conversations tab? It seems like you can only track key words in calls for both and not emails. If you were able to track key words in emails somewhere then that would be amazing. Would love to be able to track email responses from flows by using key words. Thanks!

Is anyone able to link activities (calls, emails, meetings booked) to campaigns -vs- accounts/ opportunities/ contacts in Salesforce? Our events team is hoping to tag flows/ outbound efforts back to show activity metrics and outcomes. I know we can manually change the related field in SF, but hoping for a config/ automated option. Thanks! 

We use Zoom Phone for nearly all of our phone calls, and we are finding that call attempts and shorter recordings are not consistently getting to either gong or our CRM (Salesforce).  We see maybe 1 out of 3 in Salesforce.We are stumped.  We were wondering if anyone else had seen this behavior and already solved for it.  Thanks!

Would it be possible to change the color of the circle next to the persona name when it moves from lead to contact, in order to create a clear visual distinction and therefor adjust approach.This would significantly improve the workflow of users working with both types of profilesSince Gong is able to detect when a person is a lead or a contact from within the CRM it doesn't seem like an impossible thing to createFor exampleLead = PinkContact = Blue 

Hi!So I’ve just set up an AI Scorecard and enabled automatic review. I have published the AI scorecard and would now like to let the AI scorecard review past calls. I’ve searched through the help center but can’t seem to find how this is done.When I go to the conversations search and I select a recording for which the AI scorecard should automatically be applied to, I can’t even select the scorecard on the right panel. I’m not sure what I’m doing wrong. My end goal is that I have multiple AI scorecards and that based on the call type, these recordings are automatically scored. I then want to create a folder (stream) with best recording of each meeting type. These recordings should automatically be added to the library based on the score. I thought this is possible but not sure how to continue. Does someone has experience with this? 

Hello Everyone,  We built a telephony integration with Gong where we sync call data with Gong. The integration went well (functionality wise). Everything is working fine and now we want to go live on Gong marketplace.We already have access to developer account as well as partners account but it seems our partners account didn’t had enough permissions to create a listing (as that is required to go live).Attaching a screenshot here to show how the platform looks:  As you can see, i am not seeing any option to mange listings.Same in User & invites. Though i can invite a user but i cannot invite any admin. Any help is highly appreciated.

Hi All - I have a flow that I have created for my team to reach out to people after the have signed on with our team.   The first step confirms that they are implemented and then another step asking if they are starting to see value.   I don’t want the flow to pause if they respond to the first email.   How do I do that?   Thanks so much!   Joe

I lead sales for a team of 8 AEs - we’ve been using Gong forecast for 2 months now.  Every Monday morning, AEs update their forecast.  We have 3 “forecast categories” (Commit / Maybe / Surprise) They update / enter a new forecast number for each category. AKA they tell me every week how much they expect to close that month from each bucket (Commit / Maybe / Surprise).  Throughout the month, deals obviously move from Maybe to Commit / Commit to Win / etc.  The “Accuracy” report hasn’t proven useful based on how I’ve been having the team use Forecast. I think I may need a cumulative forecast field / not discrete forecasts for each category.  What tweaks should we implement to make “Accuracy” a useful report? Thanks!