Unanswered questions

I would love to hear from others how frequently you are having frontline managers complete scorecards for sales reps.  Thank you!

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account.   The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis.  I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.  

Dear Gong folks, how can we best track when someone is opening an email A LOT, or clicking our emails, whether they’re in Flows or not? This has been frustrating to try and pin down - the activity feed alone is not enough.Is there any solution for an AE or SDR to be able to see, for example, for every Lead or Contact I’ve emailed during X time frame, who interacted with my emails the most? I got this question today from an AE today, and I don’t have a great answer: Gong question that I'm wondering if you might know the answer to - Is there a way to show a list of all of my prospects (even those not in a Flow), but sorted by engagement? I was going through my activity feed and noticed someone opened an email a couple times today, so I clicked into his contact info in Gong. Turns out he has an engagement score of 15, but because he already finished the flow, he doesn't show up in any upcoming tasks or anything like that. Would love to be able to see those people so I can call them!

I am working with my sales ops partner to build MEDDPICC programming, specifically diving into qualitative data and inititiave board tracking. What are some ways you all have successfully done this?

Hello Community members, Wanted to seek some advice on how to manage the score card updates in Opportunity. We are running short of fields in opportunity object in SFDC. As part of our scorecards updates from Gong to Salesforce we need 50-60 fields created in Salesforce. However we are not in the luxury of creating so many fields. Was wondering how others are handing this situation Is there a way to push them to Gong Related Opportunity fields ?  or any other innovative Solution  Advice here is appreciated.   

Gong community,Is anyone else having issues getting Gong Anywhere to work in Salesforce after Salesforce made changes to how connected apps can connect?https://help.gong.io/docs/troubleshooting-setup Our Salesforce team made the necessary changes, but we are getting an error when trying to edit a SF field.  Any help or advice would be appreciated - thank you!

Gong Deal Boards/AnalyticsI'm working on a project to improve our sales process and I'm looking for some insights and best practices from the community.I need an automated way to identify deal ratios of emails to calls. This would help us spot and address potential inefficiencies in our communication strategy.I've spent a lot of time reviewing Gong's dashboards, deal boards, and native metrics. From what I can tell, there isn't a simple, out-of-the-box solution to calculate this ratio by combining email data and call data from Gong directly within the Gong platform.My Proposed Solution:My current plan involves using Salesforce as the central hub to perform the calculation, and then importing that data into Gong. Here's my step-by-step approach:In Salesforce create custom fields on the Opportunity object to track Email Count and Call Count, updating them with Salesforce Flows. I'll map this new Communication Ratio custom field from Salesforce into Gong.  I'll use this new metric to buil

Hi Gong community,  I have a question related to slide usage tracking. I’ve explored a few ways but they don’t work very effectively.  Use “smart tracker” - it doesn’t capture slide titles, only voices  Use slide titles filter to search - it only captures some words in the title, not all. Sometimes it works and sometimes it doesn’t Someone in the community suggested to ask Sales to read out the title and have smart tracker tracks it, but I don’t think that will work on our end. Any suggestions on how to track slide usage effectively? Thank you!

Hi, I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users. Tried forwarding the meeting email invite I received to the Gong assistant. As far as I can tell nothing happened. There was no achnowledgement or response of any kind. Tried adding the assistant as a participant to the meeing via editing the Gmail calendar entry, adding the Gong assistant

Good Morning.  So i’ve built out the hierarchy for my team but at the Activity Level, My Head of Sales ONLY sees Calendar Activity for his direct reports. Is there not a way to show not only his direct reports, but also their direct reports?

Many of the AE’s in my org use Salesforce To-do’s as reminders for actions on opportunities, accounts, contacts etc.  For example a rep may create a To-do as a reminder to checkin with a customer on a specific date. That checkin occurs by phone and is recorded by Gong. Gong then creates an activity in Salesforce representing the call. I now have duplicate activities for the same follow up. I thought to create a flow in Salesforce to delete the manually created To-do but I’m not sure how to associate the two activity records so the system can identify duplicates. Has anyone solved the issue or have recommendations? I appreciate any suggestions! :)  

Hey all--what is the most accurate and creative way you have solved for slide usage tracking. I know we can do wording in slide title and have that go into a stream. This still requires some type of manual reporting. Our product marketing team is looking for quantifiable reporting on actual slide usage vs just normal smart or keyword trackers. Any great tips? 

Hey team ! When setting up my automation, i would likeIsolate calls that turn a prospect into a customer (done) Automatically trigger an ai briefer to screen the entire account and catch a brief type send this brief type result via a webhook.How can i do that please? 

How do we extract email opens / clicks / bounce data from Engage?Is there a way to do this either through a CRM integration or via the Gong API?