Unanswered questions

I would like to use Gong to send some campaigns to my contacts.In the emails I am sending, I would like to add a variable CC, BCC or even from options, so that the email template picks up the variable dynamically rather than having this fixed. For eg, I would like for the email to CC the Owner of the account, or use any of the fields coming from the CRM (Eg, the CSM). Is there a way to add this?I have seen this easily tackled in other products, but Gong seems to only support fixed values rather than dynamic ones.For the To, I would like to be able to trigger emails on behalf of my team, but there is no way that I can update where an email is coming from.There seems to be little use for email campaigns given the few configuration options we have.

Hi everyone,Are there any SugarCRM users out there? There is no native integration between Gong and Sugar, and I am looking for a way to log calls to contacts, accounts, and opps in SugarCRM.Zapier looks to have some connectors, but I have not been able to configure things.Any help is appreciated!

As part of this planning I like the coaching, select the champions and guide the new users together!

It seems like Gong only maps activities to accounts based on the direct account-contact relationship. If an contact is indirectly related to multiple accounts, I’d like the activities to show up across multiple accounts. Wondering if this is possible?

HI! LOVE GONG! Longtime Gong user here, newer user to Gong Enable (SOOOOOO PUMPED). I wanted to ask if anyone had workarounds to assign the trainings in bulk? I know we could assign by clicking the CRO and everyone under his org but not the entire 185 need it...we have to manually go line by line. NOT ideal. Would love if we could do groups or CSV upload to assign? Or by role? Anyone got tips to save us time?

All of our Microsoft Teams Call Queues are in conference mode. This has many benefits most notably faster call pickup. When we signed up for Gong, we knew this wasn’t supported by the Numonix recording bot and created a work around using the upload api.Since then, Microsoft has released compliance recording and Numonix has updated their recording bot to fully support the ability to record Teams Call Queues in conference mode. I have created the compliance recording policy in Teams and assigned to a test queue. The recording policy activates and I can actually see the call in Gong while it is ongoing. However, once the call completes the recording disappears.I am not sure why the call is being discarded when it completes. Since Queue recording requires its own recording policy, are there different permissions in Gong for Queue calls? I can’t find anything in the Gong documentation that relates to Queue calls. I know a year ago, the documentation said that conference mode had to be turne

Is it possible to export comments from a call that have specific hashtags? Even better, is it possible to set up some type of automation to export those comments? For example, as I review a call I might makes comments that start with a hashtag with a name like #currentstate or #usecase. After I finish reviewing the call, I’d like to export those comments out to a file or into another system. 

Is anyone able to link activities (calls, emails, meetings booked) to campaigns -vs- accounts/ opportunities/ contacts in Salesforce? Our events team is hoping to tag flows/ outbound efforts back to show activity metrics and outcomes. I know we can manually change the related field in SF, but hoping for a config/ automated option. Thanks! 

Hello!I want to follow up with a prospect from my previous email, but I’d like to update the subject line. They are not in a gong flow.I’ve tried both replying to and forwarding my last email but in both instances, I can’t seem to edit the subject line.Is there a way to do this, or am I better to use Outlook to do this?

Hi there,Is there a way to personalize our Gong dialer voicemail greeting? It’s a very generic, robotic message that could lead the prospect to think they have dialled the wrong number.

Hi all, first day using Gong. I’m an SDR using Engage.I want to dial prospects on Fridays, regardless of their step in a flow.Is there any way to create ancillary call tasks in bulk, for prospects that are already in a flow?I thought of a workaround with a ruleset to make a non-exclusive dials-only flow I could enroll them in concurrently. But it’s too late, the original flow is set anyway, and I seem to lack the authority to create rulesets.Do I really have to go into each prospect record individually, just to create these tasks? Or should I just save time zone delineation by state in a contact view, and hammer down the column to dial them?It would be so much better to just be able to bulk-create tasks and THEN sort by TZ.

Hi! New Gong user, I have some sales teams looking to report on their “main contacts”we currently have a forecasting dashboard set up where they can see contacts and the activities associated with them on on opportunity level however they may not be on an opportunity yet which is where I’m struggling. Does anyone know if there is a way to report just on contacts? Thanks!