Unanswered questions

Hi Community,I have a question about creating a smart tracker, hoping anyone can help me out based on their experience.I am running some training with some Account Managers around multi-threading.  The ask is for Account Managers to start asking their existing contacts who else at the company should be included in the conversation.  In talking to my CSM at Gong they recommended using the AI Smart Tracker to search for times when our Account Managers ask for additional contacts/questions around who else should be involved.So far the results that are being generated are not picking up what I would like.  Typically they are picking up instances where the AM is asking if there are additional people who are joining the call.  Has anyone had success with this in the past?  Any tips on what my prompt should be to narrow down the results so that it will show when an AM is asking for net new contacts who should be included in the conversation?Thanks!

Hi Gong Community! I recently connected my CRM (Salesforce) to Gong, however I am running into an issue where all Accounts are showing up for every user in gong. In the CRM we configured Accounts to be Private, and use Account Teams to define who has visibility to certain accounts. I have already enabled the “Import Opportunity Team” option in the connection Import Settings tab, however this does not seem to address the issue. Does anyone know a way to make Accounts in Gong Engage only visible to users who are members of the Account Team?

I like the sound of this to do thats on the gong website. How do i create this myself? 

We turned on AI scoring in our Gong account recently, but the scorecards that are being answered by Gong AI are not surfacing via the API. I am using the v2/stats/activity/scorecards endpoint and only filtering on the call date, but not seeing all the expected scorecards.Are there plans to add these scorecards to the API? And if so, when is that expected to happen? 

Is it possible to see call sharing information via the API?

Is anyone able to link activities (calls, emails, meetings booked) to campaigns -vs- accounts/ opportunities/ contacts in Salesforce? Our events team is hoping to tag flows/ outbound efforts back to show activity metrics and outcomes. I know we can manually change the related field in SF, but hoping for a config/ automated option. Thanks! 

Can you view private scorecard results without downloading?