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ONBOARDING

Ask questions and learn best practices about launching, tracking, and reinforcing strategic initiatives with Gong.

  • 14 Posts
  • 37 Replies
14 Posts
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Nabil MansouriNew Participant
asked in ONBOARDING
Can Gong record huddle calls on Slack

My team is getting pretty heavy in the use huddles in slack, but we noticed that Gong notetaker is not coming to the call. Is this a supported feature?

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Molly Kipnis
23 days ago
Danny McCarthy
Danny McCarthyCommunity Newbie
asked in ONBOARDING
Using Gong to introduce a Sales Methodology

Hi Everybody, Has anyone used Gong to assist with rolling out a sales methodology? If so, what did you use Gong for and were there any challenges? Thanks! 

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C
5 months ago
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Dave GannCommunity Newbie
asked in ONBOARDING
PDF Manual for Gong

Is there a PDF manual for Gong available for downloading?

1486
Molly Kipnis
1 year ago
Molly Kipnis
Molly KipnisCommunity Manager
published in ONBOARDING
Uplevel your Onboarding

DYK: We have 15+ courses in the Gong Academy to help you take your onboarding to the next level! Learn how to use Gong to launch, track, and reinforce strategic initiatives, dig deeper into your calls, decrease onboarding time, and so much more.  Browse the content catalog here.

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Molly Kipnis
1 year ago
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Ryan Elizabeth PortnerCommunity Newbie
asked in ONBOARDING
Scorecard roll out

HELLLOOO friends!Question: We are on month 3 of rollout. 60% increase in engagement in 1 month, woohoo! Now I’m thinking it’s time to start using scorecards. Anyone have tips to share on how to help it be successful? I also want to keep it simple, so tips for that too?Thanks!ryan

1061
Andrew O'Driscoll
2 years ago
Cierra Steiner
Cierra SteinerCommunity Newbie
posted in ONBOARDING
Tracking if Reps follow a Specific Process during Calls

Hello fellow Gong Community! 👋 My organization is interested in tracking whether our reps enforce and follow a specific process / agenda during their calls, or if they let the customer/prospect drive the conversation. We want to approve or disprove the theory that reps that follow a consistent process within their calls have a higher rate of closing deals.  Examples of Process:Discovery Call: Start by setting the agenda, then ask discovery questions to understand the Situation and Pain and Impact, then conclude by understanding any Critical Events and the Decision Process (SPICED framework 😉).  Demo: Start by setting an agenda, then show the slide deck and present the product, then answer questions, then gather feedback and set next steps. The Win / Loss analysis within the Deals page doesn’t show any insights specifically around this, so I’m curious if anyone else has found a way to measure this using Gong data?  Thanks in advance! 😊

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Molly Kipnis
2 years ago
Ian Gwynne
Ian GwynneEnthusiast
posted in ONBOARDING
Gong Champions Program - Standardizing the program

Hi Gong Community,I hope you all are doing just fine and dandy!I am a technology enablement architect as well as the Gong Technical and Business program manager at Mimecast, a Global Cyber Security company.I have been running a Gong Champions program since we rolled the tool out in November of 2021. It’s been quite an effective program as I get the opportunity to do technology enablement, discuss more on new integrations/updates and what's in the pipeline for Gong in the upcoming months…. but now that we have had Gong rolled out for about 8 months, I’ve noticed the program is starting to plateau and my attendance is dropping a bit.As we all know Gong is continuously adapting the platform and there is always content to chat about but I wanted to connect with some seasoned community members to get an idea of how to take my Gong platform to the next level as well create a bit of a “Program Syllabus” so I can make my champions program a bit more long-term, strategic and effective so its no

1656
Ian Gwynne
2 years ago
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Ryan Elizabeth PortnerCommunity Newbie
asked in ONBOARDING
adoption plans

Hi Everyone!I am new to Gong and am working on an adoption plan for my segment. Does anyone have any tips for adoption that really helped everyone buy in to using it?Thanks so much, excited to connect!Ryan

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R
2 years ago
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Jennifer Shockley-DanielsCommunity Newbie
asked in ONBOARDING
Relaunching Gong to drive org wide adoption

Hi!  We have had Gong for awhile, but are currently in the process of relaunching to drive org wide adoption.  Looking forward to bouncing ideas of other members and learning in this forum.

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E
2 years ago
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Leon HassidCommunity Newbie
published in ONBOARDING
How to create a Gong meeting and manage recording questions

The instructions below only apply to team members who are set to record. As long as at least one person from outside your company is invited to the meeting (determined based on their email address) , Gong will join it and record automatically. You’ll see Gong show up as “[YOUR COMPANY NAME] Notetaker” along with the other participants. It’s easy to add more recording users as necessary. Step 1: Create a Gong meeting invite for any customer/prospect  NOTE: Google Meet no longer populates automatically.At Hack the Box, we use Google Meet for internal meetings, and are required to use the Gong meeting add-on for all external meetings with customers and prospects.  Selecting Gong when at least one external user is invited to a call sets three things in motion:  It generates a link that everyone uses to join the call. It lets Gong know to record the meeting. It ensures that your company’s personalized consent page URL displays automatically as each participant joins the call.   If we fo

11011
Molly Kipnis
2 years ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in ONBOARDING
🎥 WATCH: The top ten things you need to know during onboarding

Hey new Gong customers — this one’s for you!  Onboarding with Gong is exciting and there’s a lot to learn. If you’re currently going through onboarding, you may find yourself wondering how long it will take until you’re ready to launch, where to go when you have questions, and what resources are available to you during this time.  I sat down with Gong Professional Services Consultant @Sophie Greenspan, who helps Gong customers like you with the technical support that you need to be set up with Gong for long-term success.  In this interview, you’ll get answers to the top 10 most frequently asked questions during onboarding, including:   What will I learn during onboarding?  Who do I ask when I have questions during onboarding?  What should I do before my account customization meeting?   …and so much more!  Tune in to this 10-minute video for the answers to all of your onboarding questions, and shoutout to Sophie and the entire professional services team for making onboarding with Go

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Molly Kipnis
2 years ago
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Paul BickfordNew Participant
asked in ONBOARDING
Looking to Build a Comprehensive Gong Enablement Plan (Whatever that means, right?)

Does anyone have any sample frameworks or business plans/enablement plans on how to use all of the functionality in Gong and tether it to an overall Enablement strategy with various deliverables, use of the library, etc.?

1482
Brandon James
3 years ago
patricia.bautista
patricia.bautistaGongster
published in ONBOARDING
Tips from ‘Bet BIG: How to use Gong to launch, track, and reinforce your initiatives’

Wow, what a show! If you’re like me, your mind is still whirring from all the ideas presented at our recent Gong customer event, ‘Bet Big.’ (Missed the event? Catch up by watching the magic unfold on replay, in the Gong Academy.) As we promised, we have a quick-guide for those who are launching a strategic initiative, whether that’s new messaging, a new product launch, or a new sales methodology.  Here’s our step-by-step advice on getting the most out of a new initiative using Gong: Build out the trackers you want to include as part of your initiative. Check the ‘separate phrases’ box in the tracker setup if you want to report on individual keywords. Create Scorecards for live reinforcement (optional). Set up alerts so enablement and managers get real-time examples of initiatives in practice. You can filter alerts by your initiative tracker or by the slide title if slides are involved in the roll out.  Build accountability in your frontline managers by tracking their activity thr

2212
Nisha Baxi
3 years ago
Adriana Romero
Adriana RomeroCommunity Newbie
posted in ONBOARDING
Where are my fellow Enablers??

Hello! I wanted to start a conversation with fellow Enablers and how you are using Gong for your programs.  I love using Gong for my reinforcement, especially using scorecards to track the reps listening to their calls and doing their deliberate practice, as well as trackers for when we are introducing changes to messaging. And of course, building libraries for on boarding and other trainings. We do a weekly “Gong Show” with the sales team focused on specific areas of our sales process and either using it for opportunities for coaching or highlight best practices. Comment below and lets learn from each other!

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Nisha Baxi
3 years ago
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