ONBOARDING

Hello!We just launched Gong and we are in month one at my company. We are working to build a leveling of adoption, kind of like badging to drive adoption. We are looking at using the metrics of calls recorded, spotlights viewed, and days logged in as the factors and then communicating that achieving these will get you a certain level of recognition in the first three months. Level 1 - Early Adopter- Go(ng) Getterx amount of spotlights viewed x calls recorded x days logged inLevel 2- Core User - Gong Championx amount of spotlights viewed x calls recorded x days logged inLevel 3 Power User - Gong Gurux amount of spotlights viewed x calls recorded x days logged in Has anyone ran a program like this at launch before? Any learnings or tips from Gong on these metrics or levels?

 Onboarding your team into Gong just got easier! Our new Getting Started learning paths are designed to help your AEs, SDRs, CSMs, and FLMs quickly ramp up and start driving impact from day one. ✅ Role-Specific Training – Tailored paths for each role to ensure relevant and actionable learning.✅ Faster Onboarding – Get your team up to speed quickly with structured, easy-to-follow content.✅ Maximize Gong’s Value – Equip your team with the skills to uncover insights, improve execution, and drive better outcomes. 💡 Ready to get started? Click on any of the hyperlinks below: (right-click to open in a new tab) https://academy.gong.io/learn/learning-path/gong-getting-started-ae https://academy.gong.io/learn/learning-path/gong-getting-started-sdr https://academy.gong.io/learn/learning-path/gong-getting-started-csm https://academy.gong.io/learn/learning-path/gong-getting-started-flm  p.s. As part of the Customer Education roadmap, we will continue to build out thes

My team is getting pretty heavy in the use huddles in slack, but we noticed that Gong notetaker is not coming to the call. Is this a supported feature?

Hi Everybody, Has anyone used Gong to assist with rolling out a sales methodology? If so, what did you use Gong for and were there any challenges? Thanks! 

Is there a PDF manual for Gong available for downloading?

DYK: We have 15+ courses in the Gong Academy to help you take your onboarding to the next level! Learn how to use Gong to launch, track, and reinforce strategic initiatives, dig deeper into your calls, decrease onboarding time, and so much more.  Browse the content catalog here.

HELLLOOO friends!Question: We are on month 3 of rollout. 60% increase in engagement in 1 month, woohoo! Now I’m thinking it’s time to start using scorecards. Anyone have tips to share on how to help it be successful? I also want to keep it simple, so tips for that too?Thanks!ryan

Hello fellow Gong Community! 👋 My organization is interested in tracking whether our reps enforce and follow a specific process / agenda during their calls, or if they let the customer/prospect drive the conversation. We want to approve or disprove the theory that reps that follow a consistent process within their calls have a higher rate of closing deals.  Examples of Process:Discovery Call: Start by setting the agenda, then ask discovery questions to understand the Situation and Pain and Impact, then conclude by understanding any Critical Events and the Decision Process (SPICED framework 😉).  Demo: Start by setting an agenda, then show the slide deck and present the product, then answer questions, then gather feedback and set next steps. The Win / Loss analysis within the Deals page doesn’t show any insights specifically around this, so I’m curious if anyone else has found a way to measure this using Gong data?  Thanks in advance! 😊

Hi Gong Community,I hope you all are doing just fine and dandy!I am a technology enablement architect as well as the Gong Technical and Business program manager at Mimecast, a Global Cyber Security company.I have been running a Gong Champions program since we rolled the tool out in November of 2021. It’s been quite an effective program as I get the opportunity to do technology enablement, discuss more on new integrations/updates and what's in the pipeline for Gong in the upcoming months…. but now that we have had Gong rolled out for about 8 months, I’ve noticed the program is starting to plateau and my attendance is dropping a bit.As we all know Gong is continuously adapting the platform and there is always content to chat about but I wanted to connect with some seasoned community members to get an idea of how to take my Gong platform to the next level as well create a bit of a “Program Syllabus” so I can make my champions program a bit more long-term, strategic and effective so its no

Hi Everyone!I am new to Gong and am working on an adoption plan for my segment. Does anyone have any tips for adoption that really helped everyone buy in to using it?Thanks so much, excited to connect!Ryan

Hi!  We have had Gong for awhile, but are currently in the process of relaunching to drive org wide adoption.  Looking forward to bouncing ideas of other members and learning in this forum.

Hey new Gong customers — this one’s for you!  Onboarding with Gong is exciting and there’s a lot to learn. If you’re currently going through onboarding, you may find yourself wondering how long it will take until you’re ready to launch, where to go when you have questions, and what resources are available to you during this time.  I sat down with Gong Professional Services Consultant @Sophie Greenspan, who helps Gong customers like you with the technical support that you need to be set up with Gong for long-term success.  In this interview, you’ll get answers to the top 10 most frequently asked questions during onboarding, including:   What will I learn during onboarding?  Who do I ask when I have questions during onboarding?  What should I do before my account customization meeting?   …and so much more!  Tune in to this 10-minute video for the answers to all of your onboarding questions, and shoutout to Sophie and the entire professional services team for making onboarding with Go

Does anyone have any sample frameworks or business plans/enablement plans on how to use all of the functionality in Gong and tether it to an overall Enablement strategy with various deliverables, use of the library, etc.?

Hello! I wanted to start a conversation with fellow Enablers and how you are using Gong for your programs.  I love using Gong for my reinforcement, especially using scorecards to track the reps listening to their calls and doing their deliberate practice, as well as trackers for when we are introducing changes to messaging. And of course, building libraries for on boarding and other trainings. We do a weekly “Gong Show” with the sales team focused on specific areas of our sales process and either using it for opportunities for coaching or highlight best practices. Comment below and lets learn from each other!