Hoping the hive mind can help me since I’m not getting a lot of response from Gong Support! We are having an issue with deal boards/forecasts converting deal amounts incorrectly. We have multiple currencies turned on, and the personal currency of the integration user matches our corporate currency. Yes the conversions are wrong. This is an urgent issue so please let me know know if you’ve run into the same problem and come up with a solution. Thanks.
Question
Multiple currency issue with Gong Forecast
+2Hey
Let me know if you need additional guidance here!
+1Unfortunately no, the numbers are still not adding up. For example Salesforce will say EUR1200 but then when I switch to see EUR in Gong it is saying something completely different than 1200.
+2Ah, sorry about that
My recommendation is to submit a ticket to our Support team so they can take a look at your instance and help you troubleshoot.
If you haven’t already, you can do that here: https://contact.gong.io/hc/en-us/requests/new
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