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Frontline Managers

  • 15 Posts
  • 128 Replies

What's something you've learned from a coaching mistake or pitfall?

When things go wrong (and they will!), change management can be scary. Tell us your scary change management story and pitfalls to avoid.

Share a takeaway from your favorite coaching book, movie, story, or quote!

Have a favorite coaching podcast? A favorite book you read about coaching? A movie that stuck with you? Learned an invaluable coaching lesson from a mentor or colleague? Share a quote or a story about how you incorporate that takeaway into your job below!

What's your favorite forecast hack?

Was there ever a time that you absolutely nailed your forecast? Share your story below!

What's your pipeline managing secret?

What is one thing that you do that no one else does to manage pipeline? Share your story below!

Tell us how you saved $$$ for your org with Gong!

Have you ever found an error that would have cost you money that you found on Gong? What happened? How did you fix it? Share your story below!

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Andrea CantrellCommunity Manager
Frontline Manager Certification Discussion

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here ! Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices. Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers. To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions: Which frontline manager certification are you working on? What do you

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Joe BarrowHigh roller
Restrict Smart Tracker Email notifications to just my team

Hi All - I created a smart tracker for a specific item that my team deals with. I am now getting emails from Gong with notifications from the smart tracker that are from other sales teams within our company. I have looked around at the settings and I can’t seem to find a way to restrict the smart tracker to only identifying people from my team. Is that possible? Thanks, Joe

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Molly Kipnis
Molly KipnisCommunity Manager
Share a takeaway from your favorite coaching book, movie, story, or quote!

Have a favorite coaching podcast? A favorite book you read about coaching? A movie that stuck with you? Learned an invaluable coaching lesson from a mentor or colleague? Share a quote or a story about how you incorporate that takeaway into your job below!

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Savanna Schaffer
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Mike BeckerCommunity Newbie
Counting outbound calls

I’m looking to get some feedback/best practices on how different companies count outbound calls for their sales reps. In the past we’ve counted any outbound dial that is 1 sec or more. I don’t feel this really captures true activity though as a rep might hang up as soon as a recording comes up. I’m wondering if 10 seconds or more would be a better measure. Open to hearing any thoughts on this. Thanks

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RyanCahill
RyanCahillHigh roller
Attend versus review calls

Here is a resource you can share with your frontline managers on how to leverage call recording to maximize your time as a sales leader and avoid the “be on every call mistake”.

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RyanCahill
Molly Kipnis
Molly KipnisCommunity Manager
What's your pipeline managing secret?

What is one thing that you do that no one else does to manage pipeline? Share your story below!

18912
RyanCahill
Molly Kipnis
Molly KipnisCommunity Manager
What's something you've learned from a coaching mistake or pitfall?

When things go wrong (and they will!), change management can be scary. Tell us your scary change management story and pitfalls to avoid.

28434
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Zakeriah NabulsiNew Participant
Coaching

I think the most important thing with coaching is consistency. Gong will be a useful resource as I have data at hand to support the message I plan on on sharing. I really look forward to using this tool!

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Mario FrancosNew Participant
Positive reinforcement

Feedbacks should reinforce best practises and behaviours, following constructive and useful data.

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Alfred AriasNew Participant
Gong for SDR's

How can SDR’s use the new Gong Engage? I have heard it is limited to AE’s due to need for opportunity permission? True?

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Molly Kipnis
Molly Kipnis
Molly KipnisCommunity Manager
Tell us how you saved $$$ for your org with Gong!

Have you ever found an error that would have cost you money that you found on Gong? What happened? How did you fix it? Share your story below!

13412
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Rebecca RogersCommunity Newbie
How to set up a Renewals Board

Hello! I am engaging in the Gong Manager training and was intrigued by the chance to set up a renewals board. However, in following the instructions in the training, it doesn’t appear that it is possible. For example, in the “Show deals by date,” section the training suggests, “Closing this quarter.” But the only option I have is, “Sales Cycle Start Date.” Would love clarity on how to build this renewals board.

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Brandon James
Molly Kipnis
Molly KipnisCommunity Manager
What's your favorite forecast hack?

Was there ever a time that you absolutely nailed your forecast? Share your story below!

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Stephanie SchoonoverNew Participant
Presence

One of the best pieces of leadership advice I received has been to present your best self ALWAYS. How you show up to your team, fellow leaders, and company stakeholders matters. I highly recommend reading, Amy Cuddy’s Presence and sharing with your teams. There are several key takeaways regarding OWNING IT and Power Posing that are beneficial. Here is an excerpt: There is something in every one of you that waits and listens for the sound of the genuine in yourself. It is the only true guide you will ever have. And if you cannot hear it, you will all of your life spend your days on the ends of strings that somebody else pulls.” Are you going to pull your own strings OR are you going to let someone else pull them for you?

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Ray Demes
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Daniel CanoCommunity Newbie
How do you hold your team accountable to take feedback seriously + keep the converstion on gong calls open. For example if you post questions for them in the comments section and they do not engage / reply

How do you hold your team accountable to take feedback seriously + keep the converstion on gong calls open. For example if you post questions for them in the comments section and they do not engage / reply

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Share best practices and learn from fellow Frontline Managers.

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