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How can i export the smart tracker summary for a custom smart tracker to a text field in Salesforce? I do not see the ability to map that to a custom field in SF. Any Suggestions?

Hi ​@Taha Jamal !
 

Short answer: No, direct mapping isn't available - but the Gong API is your best bet for a custom solution.


Smart Tracker summaries aren't exposed in the standard field mapping UI, but the Gong API can retrieve "analyzed call data from Gong, such as internal and external participants, topics, trackers, public comments, scorecards, and call transcripts".


Custom API Solution: You can build a simple integration that:

  1. Uses the /v2/calls/transcript endpoint to pull transcripts
  2. Retrieves tracker data via the API
  3. Pushes Smart Tracker summaries to your custom Salesforce text field via Salesforce API

Quick API example:

# Get transcript with tracker data
payload = {"filter": {"callIds": scall_id]}}
response = requests.post('https://api.gong.io/v2/calls/transcript', 
                        json=payload, auth=(access_key, secret))


Let me know if you need help!


-Peter

 

 

 

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