Gong utility in Japan and Korea

  • 24 November 2022
  • 1 reply
  • 40 views
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Hello! 

After introducing gong to our team in Japan and Korea, they expressed some hesitation at asking their prospects for permission to record, adding that it is somewhat culturally sensitive in their region.

This is why I’m trying to connect to you, (gong users based in Japan and Korea) to hear from you what you think works and what doesn't.

  • How do Gong users in Japan/Korea approach prospect objections around being recorded? What talk tracks do they use? What messaging is most effective there?
  • Have other enablement teams who look after teams based in Asia experienced the same thing? Does anyone have any advice to share?

1 reply

Andrea Ihara
Userlevel 3
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We have sellers in Asia, but they haven’t had issues about, or with, our use of Gong. EMEA is another story. There are multiple ways to utilize Gong and allow your seller’s prospects to speak up about data privacy before the call. Enabling the pre-call email, using the voice prompt and the recording bot in the room is a 3 prong approach. Mostly, I think the sensitivity is often the perception of the seller. To explain that the recording is allowing them to speak easily, with transcription notes taken, and a recording available for anyone on their team unable to attend, quells the fears of most….

Andrea H Ihara

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