Skip to main content

I’m currently using the Gong API (v2/calls/transcript) to retrieve call transcripts, and each transcript entry lists speakerId. For better readability and ease of integration, we would prefer to retrieve the actual speaker names or emails instead of just speakerId values.

Is there an option in the Gong API to directly return speaker names or emails? Or, is there an endpoint available that allows us to map speakerId values to corresponding names or emails? 

 I’d appreciate any insights.

Thanks 

@Liang Li  you can get the speaker details by doing a /v2/calls/extensive on the call id you see in the transcripts endpoint. See the first part here with call 7824474444421486278 and speaker 7109574768390555833. The speaker matches the speakerid in the parties returned in  /v2/calls/extensive  

 

"callTranscripts": i { 
  "callId": "7824474444421486278", 
  "transcript": r { "speakerId": "7109574768390555833",
etc.





 "parties": t { 
   "id": "6448839162357380307", 
   "speakerId": "7109574768390555833", 
   "emailAddress": "xyz@gmail.com", 
   "name": "Andrew O", 
   "userId": "4711262497643752588", 
   "context": t], 
   "affiliation": "Internal", 
   "phoneNumber": "", 
   "methods": h "Attendee" ] } ],

 

Hi, I am trying to do this with the /v2/calls/extensive endpoint but it seems to only be returning the metaData and not “parties”

 const callDetails = await axios
    .post(
      `${gongUrl}/v2/calls/extensive`,
      {
        filter: {
          callIds: callIds,
        },
      },
      {
        headers: {
          Authorization: `Bearer ${gongToken}`,
        },
      },
    )
    .then((res) => {
      console.log("calls/extensive", res.data);
      return res.data?.calls;
    });

 

Am I missing something ?

Reply


Terms & ConditionsCookie settings