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Question

Automatic Scoring with Gong AI for Call Participant rather than Host

  • August 25, 2025
  • 1 reply
  • 33 views

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Hi! I just set up automatic scoring for our CSM team in Gong. We currently have automatic scoring set up for any call that a CSM “hosted” or “attended”, however, Gong is automatically scoring the host on any meetings a CSM attended. Is there a way that I can assign Gong AI to score the CSM participant rather than it auto-scoring the host? 

1 reply

Molly Kipnis
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  • Community Manager
  • August 29, 2025

Hi ​@Vivian Eden! I’m looking into this for you. Thanks for your patience!