SHARE YOUR BEST PRACTICES

This is a fun tip I learned at a Gong fireside chat. At the deal level you can ask Gong AI “why will we lose this deal?” The AI will break out all gaps and missing pieces in your opp. Now your rep can use this intel to go back to the prospect with the right messaging to fill the gaps and win the deal. I hope this is helpful!

I want to use theme spotter to identify the top industry terms and acronyms used on customer calls.  I want this information to help with my onboarding of new BDRs and sellers that don’t have industry experience.    It looks like there are only specific questions I can choose in theme spotter vs creating my own.  Is that really the case or is this operator error?   Admittedly I am a novice WRT theme spotter.   Any guidance here is appreciated.  Thanks, Joe! 

            You’re a Gong power user — and you deserve a reward for your expertise. So I want to hear how you are using Gong AI Agents to drive real results inside your organization.Share your best practice in the Visioneer Community between now and March 20, 2026 at 12:00 PM CST for a chance to win 30 minutes with Gong CEO, Amit Bendov.In your 1:

 Hi Gong community 👋I'm building an Account Overview AI Briefer that pulls from two sources: Conversation Intelligence (call transcripts, emails, meetings) Public web enrichment (prospect's website, LinkedIn, etc.) My goal is for the brief to behave like this:If a fact is already confirmed in conversation history, don't repeat it from the web. Web data should only fill gaps — not duplicate what the prospect already said directly on a call.Before I bake this logic into my prompt, I want to understand what Gong actually controls.My questions: When both Conversation Intelligence and Web data are enabled as sources in a Briefer, does Gong's AI automatically deduplicate across them or does it treat each source independently and surface everything it finds?